Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,471 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

This dog loved his Bonio...lol Millbry Hill Review From Dog

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Millbry Hill 5 star review on 11th February 2025

425

Anonymous

Anonymous // 01/01/2019

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“As usual great service and products, the birds love the wild bird mix”

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“Good choice of products at competitive prices & quick delivery”

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“I’ve used Millbry Hill for a long time now, excellent service and very prompt delivery. Thank you.”

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“Have used this store a few times and has been great however now they are not delivering to Jersey. such a shame as we have very limited choice here and online often is our only option!”

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“Very quick service and great product”

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“Millbry Hill at Richmond is great, Great products and lovely staff”

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“Millbry Hill at Richmond is great, Great products and lovely staff”

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“the product cost was £5.99 and the shipping £7.99. I was unable to buy 2 items to make the delivery more economical as it said there was only one item in stock - why don't you have a cheaper delivery option, this is a rip off!”

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“Good quality products, reasonable prices and helpful staff who respond quickly to any enquiries. Would recommend”

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“The items arrived quite quickly and are of good quality although they all smell very musty, as if stored in a damp place. The most expensive item included, was a dog harness and the incorrect one was included. I informed Millbry Hill on the 1st March, got a reply the same day and was asked to send a pht of the item, which I supplied. I am still awaiting a free return label. Very disappointing.”

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“You ask about my recent order, I haven't received it yet! I like milberry hill, thenpostage can be a little steep on heavy orders but your pet items are reasonably priced. But fedex as couriers are abysmal, I have often had poorly handled and damaged packages. This time they really got the big guns out. I waited all day only to get a notification at 5.16 pm that I had refused the package due to damage! I hadn't even seen it or fedex for that matter! I reported it to yourselves, charlotte informed me it would be delivered yesterday, yet it was once again no where to be found, another day in for nothing. Because of fedex I will no longer be using your company, I have pets to feed and no food, so if had to buy else where, pets to walk as well as better things to do with my time than wait in all day. I still do not know if this item will ever arrive!”

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“Got everything I ordered quickly with no problems and love my items”

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“I ordered some Versele Laga food for Doves. I am very pleased with this product and my doves love it. Efficient and prompt service from Millbry Hill. Thank you.”

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“Hi I ordered horse food and when it came was out of date the next day. I emailed Laura to tell her and then was asked if I wanted a refund or a in date food I asked for a in date food and have hear nothing since.very poor customer service.”

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“Found them online as they were the only store that had five 2.5kg bags of Chudley puppy/junior food to send off with pups. Actually a bit cheaper than other suppliers I found which was a plus. Arrived within the week. Couldn't fault them.”

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“Always good service provided. Very helpful staff. Quick delivery. Quality goods every time. Great prices too”

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“Great products, great service, quick shipping, totally recommend 👍🏻”

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“Our dog has food allergies and can only eat venison. The venison sausage we buy from Millbry are an ideal treat. The price is lower than major pet stires, the delivery is very quick”

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“Great service, fast dispatch.”

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Millbry Hill is rated 4.7 based on 4,471 reviews