Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,471 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Millbry Hill 5 star review on 11th February 2025

425

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Order arrived quickly. Would highly recommend.”

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“excellent service and the parcel arrived a day early very pleased”

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“Very informative, quick delivery”

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“Fast and efficient.”

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“Telephone assistance fabulous! Order arrived swiftly too.”

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“Excellent service my product always arrives when they say it will.”

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“Excellent service. Order arrived quickly. Would highly recommend.”

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“Excellent service. Fantastic product at a great price. Will definitely be buying from Millbry Hill again. I have also recommended Millbry Hill to other people. I use megazorb for my guinea pigs.”

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“Reliably perfect service , fast delivery of quality products 😊”

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“I have recieved deliveries from you for a number of years now. For the first time one of the bags was open along the top.so food had come out into the white bagging. I think it must have been a fault from the Burns factory”

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“I found the Millbry Hill website to be filled with interesting products. The products I ordered are of excellent quality and are a fair price - they were carefully and thoughtfully packed, arriving in perfect condition. Delivery was swift too. All in all a very positive shopping experience.!”

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“Great quality, good price, swiftly dispatched and was kept updated of progress at all times.”

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“Delivery time was too far long.Spoke to customer service as soon as I’d realised as FedEx said they hadn’t got it yet and they said they’d try to recall the order, this didn’t happen, feed order was delivered a week later after I’d already had a delivery from someone else so I ended up paying over the odds with a high delivery charge for feed I didn’t need. Not impressed, won’t be using them again.”

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“Excellent quality food for my pigeons.”

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“I returned I'll fitting boots. Emailed since 3 times. I've got proof they have my boots back. No reply to any email yet still send me feedback request emails and now I'm missing boots (useless) and £95 still getting 'hope your happy' emails. I'll only be happy when my money is returned. I'm going to have to go legal now Avoid. Don't recommend. Poor Comms poor customer service am shocked and out of pocket big time. This was meant to be a present can't give boots can't buy another. Shameful”

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“I used the 'click and collect' service. Although the colleagues in store were lovely, I wouldn't rate this service. I didn't receive any notifications of how my order was getting on so after 8 days of not hearing anything I went into store to find out what was going on with my order to find out my money had been taken but the order hadn't gone through to be collected. So I had to wait another week for my item after the people in store placed it correctly for me. Staff lovely but the click n collect service not good!”

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“Excellent prompt professional service and great value quality products, thank you.”

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“Endlich habe ich einen seriösen und zuverlässigen Anbieter für Greyhound Trockenfutter gefunden. Leider gibt es für diese Hunderasse bei uns in Deutschland kein spezielles Futter zu kaufen. Hunderennen sind bei uns (zum Glück für diese wunderbaren Hunde) verboten. Deswegen ist der Greyhound hier nur sehr selten vertreten. Nach mehreren negativen Erfahrungen mit anderen Anbietern und Zoll- und Import Komplikationen hatte ich die Hoffnung schon fast aufgegeben. Dann bin ich über einen online-Marktplatz namens „Fruugo“ auf Millbry Hill aufmerksam geworden und habe dort bestellt. Der Einkauf wurde schnell und unkompliziert abgewickelt. Seither bestelle ich direkt bei Millbry Hill, ohne den Umweg über Fruugo. Ich bin sehr, sehr zufrieden und kann diesen Shop für Kunden aus Deutschland unbedingt empfehlen. Hoffentlich verschlechtern sich die Konditionen nach dem „Brexit“ zum Jahresende nicht, so dass es sich für mich auch zukünftig rentiert bei Millbry Hill Stammkunde zu bleiben.”

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“Excellent service. Will certainly order from Millbry Hill again. Thank you very much for your efficiency.”

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“I had not heard of Millbry Hill, but glad I found them. I purchased a beautiful scarf for a friends birthday, which arrived very quickly. I will certainly be looking out for them again.”

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Millbry Hill is rated 4.7 based on 4,471 reviews