Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,471 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

This dog loved his Bonio...lol Millbry Hill Review From Dog

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Millbry Hill 5 star review on 11th February 2025

425

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boots are a perfect fit. Arrived quickly. Cheapest that I could find.”

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“I note that my reviews have not been published. Millbry Hill you not only provide an awful service as I am still waiting for my delivery which is almost a month late. You also remove any bad reviews and you do not respond to my emails asking when I will receive my product. Very unethical and bad way to conduct business, shame on you!”

Helpful Report

Hi Karen, Thanks for taking the time to leave a review. I can see that you have been in contact with our customers services team today and a resolution has been met which you are happy with. I can confirm that we have had a new system put into place at the beginnging of March and like all new systems, its had some minor issues which have been ironed out. Sadly it did effect some customer orders but going forward, it will not be an issue. We arent able to remove reviews, some reviews are moderated by the reviews company, meaning they have chosen not to publish them. As per your conversation with one of our advisors, we will provide feedback to the agent that you have been in correspondance with in relation to the quality of their emails. Kind Regards, Millbry Hill

“This was the first time I have used this Company but I shall be using them again. Their website was really good and the checkout was easy and quick!”

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“This was the first time I have used this Company but I shall be using them again. Their website was really good and the checkout was easy and quick!”

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“Even though my order was available at the time but was then put on back order they were very quick to turn this around and get my order in as soon as possible and contacting them as to delivery times they were excellent within their response times and very polite with their response. Excellent service well deserve 5*”

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“My order was processed very efficiently and the deliver was prompt . Thank you”

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“excellent service. website very easy to use and my order was delivered super quick. I ordered 5 items and just returned 1 item. The return form was easy to complete. All my items were lovely and perfect as described. Many thanks Karen Tunnard”

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“Top Class As Always :)”

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“prompt delivery good quality”

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“I was impressed with the packaging, but, one flower on the top of the arrangement had broken off the arrangement. My daughter loved this as it was in the shape of a C and my daughters name is Clare.”

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Hi Christina, Thanks for taking the time to leave a review. Im sorry to hear your item had become faulty, however i cannot help you with this broken arrangement as this wasnt ordered from ourselves. Kind Regards, Millbry Hill

“Fast delivery and good quality boots 🙂”

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“Excellent service and good value for money.”

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“Lovely shop, very helpful!”

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“Order was placed four weeks ago and still not received. Terrible experience so far.”

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“Helpful staff, very good selection of equestrian and outdoor clothing”

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“Order processed exactly to expectations. Fast delivery and goods in perfect order”

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“Efficient service and order arrived early”

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“Very speedy delivery and good price”

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“Ordered Joules Gilet-arrived within a couple of days. Extremely quick and easy service which I thoroughly recommend.”

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“Part of my order was missed but after contacting the company they sent out the missing items using next day delivery. Very happy with their customer service despite a slight hiccup with the order.”

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Millbry Hill is rated 4.7 based on 4,471 reviews