Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.14

4.1 Rating 1,040 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.1

Based on 1,040 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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hello@milkandblush.com

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Milk & Blush 5 star review on 18th January 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the hair but unfortunately one of the packet of tapes didn’t adhesive to the hair so we had to retape them”

Helpful Report

Posted 1 month ago

Hey there, Thank you for your review! We're so glad to hear you're happy with the hair itself, but we’re really sorry to learn that one of the tape packets didn’t adhere properly. If there's anything else you need or if you’d like to share more about your experience, please don’t hesitate to get in touch with our team. We're here to help! 🤍 Email us at hello@milkandblush.com 😊

Posted 22 hours ago

“Hair is really good ordered 3 times now. I’m not very happy as I paid £7ish for next business day delivery and I waited 1 week for my extensions to arrive. When I followed up they said with it been Christmas Royal Mail is late but there was 4 business days these could have been delivered on. I didn’t get offered a refund on my delivery so I’m not very happy about that”

Helpful Report

Posted 2 months ago

“This is my second order from milk+blush Ordered 1 pack of 22” extensions in a slightly lighter brown to replace a few I have lost and too add some different tones to blend in with my natural highlights from the sun, They arrived very quick which was lovely, a little lighter than I thought they would have been but the problem is after just 3 washes with sulphate free shampoo ect these new extentions have really lightened up so much they almost look dark blonde and no longer blend with my hair, the first full set I ordered in dark brown have never lightened and have kept really really well so the new lot must just be a bad pack or something but still really dissapointed as £60 odd is a lot too waste and now I will now need too get a new lot asap but I’m concerned about ordering more just incase the same happens again”

Helpful Report

Posted 7 months ago

“Very good colour matching service. But the hair quality… first off, if you have thick hair please consider this. I got the 24 inch seamless clip ins. If it wasn’t for the “free volumiser” I wouldn’t have been able to cover my air I’ve worn these around 10/15 times, and taken very good care of them. Sadly I now can’t even get a brush through them. They came beautiful and silky and now after several wear the hair tangles easily and is starting to look ratty. Certainly not what I was expecting when I paid nearly £200. I wouldn’t buy from this brand again.”

Helpful Report

Posted 8 months ago

“I bought the filler extensions, and I'm pretty disappointed in them. For the amount of money I paid, to get two stringy thin extensions. These are so hard to cover up too, no matter what I do, the track keeps showing. I wish they were more seamless. Overall I would not recommend these, unfortunately”

Helpful Report

Posted 10 months ago

Hey Kendra, Thank you for taking your time to leave us feedback. I'm so sorry to hear your recent order was not as you expected. Our Micro Fillers are designed to fill in problem areas and not necessarily to add a large amount of volume 🤍 Please pop our team an email at hello@milkandblush.com who would be happy to look into this for you. Best wishes, M+B ✨

Posted 10 months ago

“I have been using milk + blush for a long time and have always loved the products, however this last set has to be by far the worst I have received, which makes me extremely sad. The stitching is absolutely terrible and I’m not sure how long they will last and to say that the price has increased I’m confused as to why I am paying more for a less quality product.”

Helpful Report

Posted 10 months ago

Hey Rebecca, Thank you for taking your time to leave us feedback. I'm so sorry to hear your recent order was not as you expected. Please get in touch with our team at hello@milkandblush.com who would will be happy to investigate this further and come to a resolution together 🤍 Best wishes, M+B ✨

Posted 10 months ago

“Recently I had a very unpleasant experience with Milk+Blush, as the shade I've ordered didn't match at all the photos displayed on the website. Plus, as the company doesn't send their international orders through a logistics carrier such as DHL, DPD or Fedex (like other UK companies), but only through postal service, I was charged by customs almost half the amount of the package. Despite getting a refund for the extensions after I've sent a complaint, I've still lost the money I've spent at customs. The customer service team was very polite though. As an international customer, I won't be purchasing again.”

Helpful Report

Posted 1 year ago

“This an honest and fair review :-/ I don't like leaving negative reviews, however I would not want others to be disappointed. I placed an order with faster delivery option as I required the extensions for an event. The order never arrived. I emailed to track the order and was informed that the item was out of stock and wouldn't be expected until a month later! There was no infomation of this on the site at time of placing the order, only afterwards. I hoped there would be another option given that would still arrive on time and I emailed back and forth. Although emails were replied to promptly and politely, there was no real urgency or concern to help, only 1 option which was much more expensive and told they would not reduce any price, also I had to cancel previous order (refund is not immediate) and place the new order which is obviously very expensive. Although this isn't a positive review I try and find positives and they were polite and apologetic once I finally gave up trying to be given another appropriate option and requested a refund. The refund seems to have been processed straight away, however I will have to wait to see how long it takes Hopefully the site is updated regularly to ensure nobody has to wait a month for an order they are expecting within the next 2 days..... and left with 1 day to try and find another company to purchase from :-/ I have ordered with Milk and Blush before and the hair was nice, but I probably wont order here again mainly because I feel more could have been done to try and help ensure I was given a more appropriate option that would have arrived on time due to the fact this issue was no fault of my own.”

Helpful Report

Posted 1 year ago

“The hair feels nice quality and it was packaged well however the hair is pretty thin. After reading the reviews on their website, I thought they’d be thick but they just aren’t. My hair in itself isn’t thick, it used to be but I have a health condition which means I’ve been dealing with hair loss since 2017. I wanted to get some of the thickness back so decided to go for these. Like I said, my hair isn’t really that thick, and these extensions are still too thin and don’t blend at all. I bought the thickest ones offered, the quad 265 grams, but they’re just too thin! I thought about buying a second set but the fact is that it’s a struggle for me to even hide the wefts as is since my hair isn’t thick so I don’t think I would be able to disguise a second set at all. The extensions I have now are simply just unusable which is really disappointing as they were a lot of money and after dealing with hair loss for so long, I just wanted to like my hair again. I also find it interesting that I left a similar review on their website over a week ago and it’s still yet to be posted, they must police their website and remove any unsatisfactory reviews.”

Helpful Report

Posted 2 years ago

Hi there! 👋 I'm sorry to hear that you are not 100% satisfied with your most recent order. Please feel free to get in touch with our customer service team at hello@milkandblush.com, where they can help you come to a resolution together. 💖 Have a beautiful day! 🎀

Posted 1 year ago

“The colour wasn’t a great match for the roots of my hair even tho I have extensions in this colour and the ponytail looks really bad with my thin hair.”

Helpful Report

Posted 2 years ago

Hi there! 👋 We're sorry to hear that you are not 100% satisfied with your most recent order. Please feel free to get in touch with our customer care team at hello@milkandblush.com, where they can help you come to a resolution together. Thank you! ✨

Posted 2 years ago

“Hello! I’m a customer for almost 6 years, and pay usually for a set 250 to 300 euro. Last week I bought it paid for it, was not advice in any way that I’ll have to pay import taxes coming into Ireland, and 5 times I’ve ordered I have never paid. You have to disclose it when the transaction it’s in process, not when the product is on the way I receive an invoice that I have to pay import tax ? Not nice at all! Best Regards Victoria”

Milk & Blush 2 star review on 14th December 2022

Helpful Report

Posted 2 years ago

Hey Victoria 👋 I'm sorry to hear that you are not 100% satisfied with your most recent order. If you haven't already, please feel free to get in touch with our customer service team at hello@milkandblush.com, where they can advise you further on customs charges and import fees. 💖 Have a beautiful day Victoria and Merry Christmas from all of us here at Milk + Blush! 🎄

Posted 2 years ago

“The hair extension quality was absolutely amazing and could not fault. However, I ordered the Bleached Blonde shade (Oh My Gwen Stefani) that is advertised as shade 60 and was deeply disappointed to find that it was a lot darker than other brands 60 shades. I now cannot wear my extensions after spending almost £200 on them and when asking customer service for help they said I am not entitled to a refund because I had used purple shampoo to see if would remove the yellow tone and neutralise the shade and they tried to educate me on extensions although I am qualified and have 8 years of extension experience. If you are looking to get this shade and are a shade 60 from other brands then avoid. I don’t want anyone else to end up with the deep purchase regret I am now facing.”

Helpful Report

Posted 2 years ago

Hi there, I’m very sorry to hear that you are unhappy with your recent order. If you would like to send an email over to our customer service team at hello@milkandblush.com they would be happy to assist you with anything further💖

Posted 2 years ago

“I would not recommend these extensions. I’m a long time extension user. I’ve used almost every brand. I was excited to see a brand I haven’t used that offered hair extensions. The shipment was fast! The cons for me: the color, the clips and the shedding. My champagne blonde was very yellow and had to be toned with purple shampoo (olaplex). Not that big of a deal. The second con and the most annoying are the clips. They are very poorly secured to the weft with thread and easily come off. Very easily. I personally don’t have a sewing kit to re apply the clips. (This happened to 3 of the 8 wefts.) I have wore extensions for 7 years now, I know how to properly care for them and brush them. Omg do they shed! I’m so scared to even run my fingers through them to untangle them (they easily tangle and give you that birds nest situation in the back). On a personal note I would prefer a couple more smaller clip wefts to blend in the natural hair to the extensions. I’ve bought “cheaper” extensions that are better quality and last a lot longer. (I’ve only had these for 3 weeks)”

Helpful Report

Posted 2 years ago

Hi Leanne, we're sorry to hear that you are not happy with the products at milk and blush. Please feel free to email us at hello@milkandblush.com where we can help you further with these situations 💖

Posted 2 years ago

“I like that the hair is very thick from root to ends, but these extensions shed so much, tangle a lot, smell like chemicals no matter how much you wash them, and feel like it’s mixed with synthetic hair or something. Also the clips don’t latch on tightly like other brands. Disappointed.”

Helpful Report

Posted 3 years ago

Hi there! Thank you for taking the time to leave us a review 😊I'm sorry to hear you're disappointed with your most recent order from us. We really don't recommend washing your extensions because this can affect the quality and cause tangling, shedding etc. Our extensions are made with 100% human hair, however, they don't have the same natural oils which our own hair has from our scalp to restore the softness and shine after washing. To help with this, we would recommend the use of a daily silicone spritz to maintain the softness, and you'll likely notice a great improvement in the extensions. I hope this helps! ✨💖

Posted 3 years ago

“I’ve attached the pictures of what I call “expectations Vs reality” I thought the videos attached to each shade were such a good idea. I chose a shade which matched my hair perfectly ON VIDEO and then a load of yellow hair arrives… so confused. Will be returning it for a refund. What a load of BS”

Helpful Report

Posted 3 years ago

Hi Elizabeth! I'm sorry to hear you were disappointed with the shade of your recent order. I can see that you haven't been in touch with our team to discuss this - please do pop an email to hello@milkandblush.com and our friendly team will be happy to assist you 💖

Posted 3 years ago

“I’ve been wearing Milk & Blush extensions for years and have always been so happy with the (usually amazing) quality of these extensions! However since ordering my most recent set in April I’ve had two separate wefts snap on me! Super disappointed as there’s no reason this should have happened (I’ve always used correct brushes and products to maintain the extensions) ☹️”

Helpful Report

Posted 3 years ago

Hey Eloise, I'm so sorry this has happened to your latest set! We pride ourselves on our quality. Please could you email our friendly customer service team at hello@milkandblush.com and they will be able to investigate this further for you 💘 xx

Posted 3 years ago

“Usually I don’t have an issue with milk and blush hair extensions as I always found the quality quite decent but recently I made an order (April of 2021) and just over a month later, the hair extensions are falling apart! I bought one of the most expensive sets and the seamless part is just snapping away, I use all the appropriate equipment to keep the extensions in good order, I use a detangling brush so it doesn’t pull too aggressively on the hair and the extensions just rip into two parts?? I’ve been wearing extensions for years and never had this issue happen, very upset by the quality of the hair extensions especially after spending £140+ on the set. Not sure if i just got unlucky with a bad batch but I’m unsure if Id risk buying them again. However I will say despite this, customer service has always been excellent.”

Helpful Report

Posted 3 years ago

Hi Chloe! Thank you for your review 😊I'm really sorry to hear you had some concerns about the quality of your most recent order - this is super unusual to hear and of course we would be happy to rectify this for you. I can't see any correspondence from you with our customer service team regarding this issue, but please do pop an email to our team on hello@milkandblush.com and they'll be happy to assist you further!💖

Posted 3 years ago

“Worn once and feel like already the quality of the ends isn't great. And yes I used protective spray... Not sure about the quality of these extensions.”

Helpful Report

Posted 3 years ago

Hi Helen - I'm really sorry you feel this way! I can't see any correspondence from you with our customer service team - please do get in touch via hello@milkandblush.com if you have any issues with your order and our friendly team will be more than happy to help💗

Posted 3 years ago

“Today I got my Quad Weft in Paparazzi color (20-22"). I was very dissapointed with this purchase. Weft had soo little hair that it is impossible to wear it. It is my 3rd Quad weft from Milk and Blush. 2 previous were very nice and had good amount of hair in it. I pulled out my 2 older wefts and compared with this new one. The new set had HALF LESS amount of hair in comparison with the older ones. Not sure, if milk and blush reduced the amount of hair they put into the wefts now or I just got the deffective one? Also the hair tracks are sewed in very poorly and loose. Looks like I have to resew them myself. Unfortunately, this purchase was waste of money for me. Giving 2 stars for quick shipping and nice paparazzi color.”

Helpful Report

Posted 4 years ago

Hi Liliya, Thank you for your review, we're sorry to hear this. Please could you pop an email to the customer service team on hello@milkandblush.com so that we can get our quality control team to take a look at the weft for you and make sure it's up to our usual standard? We really care about your experience with us and pride ourselves on the quality of our hair, so we'd be more than happy to check on that for you. Many thanks, Milk+Blush team xx

Posted 4 years ago

“I ordered the seamless set in 16-18 inches. Ordered back in May. They didn’t match the thickness in my hair so I tried to seek them and didn’t wear them until August. Idk how to describe the hair. Maybe it’s the texture , idk but they’re such fine strands (I guess? Idk how to explain) they matte together something awful. It tangles and mattes. I use these for length and more than anything so I don’t have a barrier of my own hair between each weft. Then I sewed left over hair from another set of extensions I had onto the milk+blush wefts. It’s helped With the tangling ALOT bc again the different hair brand acts as a barrier between the milk and blush hair. I had on weft that didn’t have hair added to. It sat beneath another weft that had hair sewn on top Leaving the bottom of one weft and the weft clipped under to touch. Literally would matte so bad in a matter of a couple hour I quit wearing it all together. It helped but the bottom weft still mattes together so bad that sometimes I’m literally tearing my own hair out of the massive matte ball at the end of the night. I don’t like that they try to make it sound as if if your fault bc you need to apparently spray them w “silicone” to keep them feeling silky. They have mattes since day one, maybe hair is not a silky soft texture. It has some damage and it’s a little dry. It’s not bad but def not silky super shiny hair. I need extensions to have a little bit of texture. I’ve also never been recommended by any company in all my years to load my extensions w silicone spray. They shouldn’t need that ?? I’m someone that has worn clip in extensions for 9 years. I clip in at the beginning of the day and they don’t come out until that night. These also don’t hold style the best. A lot of extensions I’ll at most have to touch up a few pieces here and there but usually I can go about a week before needing to touch up the style. These i recurl everyday. (Yes w heat protectant) Just thought I’d share. I purchased these based on good reviews but can already tell these aren’t going to last me worth a damn at all. For $200 I should be able to get longer wear so I’m disappointed in my purchase. Gave 2 stars bc they are pretty and have good color choices , quality just sucks.”

Helpful Report

Posted 5 years ago

Dear Myranda, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. If you drop our customer service team an email at hello@milkandblush.com they are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. They can also provide useful tips for maintaining your extensions and suggestions to prevent the knotting from occurring. We’ll be sure to keep an eye out for your email. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Milk + Blush Support

Posted 5 years ago

Milk & Blush is rated 4.1 based on 1,040 reviews