Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.16

4.2 Rating 1,025 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.2

Based on 1,025 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Milk & Blush 5 star review on 13th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“does anybody know how long the extensions take to be delivered to ireland? I am waiting weeks and they haven't answered my email.”

Helpful Report

Posted 7 years ago

Hey there :) I've looked into this for you and can see the team encountered an issue with your address so they've emailed you to confirm your details. I can see that a member of the customer care team has also responded to your email sent last week so I'd really recommend checking your junk mail to see if it went there :) xoxo

Posted 7 years ago

“The team are lovely and happily answered all my question in great detail and the hair is super thick and soft! Best extensions yet and so happy with my recent purchase.. :)”

Helpful Report

Posted 7 years ago

Hey Gemma, thank you so much for taking the time to leave such lovely feedback. It's great to hear the Milk + Blush team answered all your questions in detail and that your hair extensions are super thick and soft. Be sure to share any pics you post of yourself with those dreamy locks by tagging @milkandblush so the team can check them out :) xoxo

Posted 7 years ago

“Dreadful business. Product is fine but the customer service is similar to a one man band with no regulations. They will take your money quickly but are unlikely they will respond to communication. I am also finding they don't deliver them don't respond but keep the cash.”

Helpful Report

Posted 7 years ago

Hey Laura, I'm really sorry that you feel this way about your recent experience with us. I can see that the Customer Care Team have responded to every one of your emails in an extremely timely manner however it looks as though they aren't getting through to you for some reason. I'd really recommend checking your junk mail :) I can see the team have advised that the item you ordered is currently out of stock which is why you haven't yet received it. If you could reply to the team's emails we can then arrange a resolution for you :) xoxo

Posted 7 years ago

“I ordered these extensions from Canada, and I never buy things online especially hair extensions since I have very blended blonde (multiple toned), which is nearly impossible to match. I decided to take a risk and invest in the Second Base 16-18inch extensions and they are amazing. I genuinely had no idea what to expect but they are beyond beautiful - they're incredibly natural looking and are super soft and silky. The packing is really cute and the service was fantastic. Despite not getting a link to track my extensions, the staff was super quick and helpful in letting me know where they were whenever I asked, and I got them less than a week later despite being all the way in Canada. They were 100% worth the money, and I'll continue to keep buying them in the future. Thanks Milk + Blush!!”

Helpful Report

Posted 7 years ago

Hey Morgan, thank you so much for taking the time to give us your positive experience of shopping from Milk + Blush. It's great to hear that you found your hair extensions super natural and soft and silky. We love that our extensions can look super blended and natural :) It's also great to know that our team were there to help you every step of the way. Customer service is super important to us, so I'll be sure to pass on your lovely feedback to the team. Thanks again for such lovely comments, and be sure to tag us @milkandblush if you post any pics of yourself in your dreamy hair so that the team can check them out! xoxo

Posted 7 years ago

“I have been ordering off milkandblush/dirtylooks for 3 years now and I have always been so happy with them until now. I bought the triple weft full head set in 20-22 inches and the hair is not the same as before. The quality is awful, there is no thickness and the ends are so thin. I am so dissapointed as i have always loved and trusted ordering from this company because of the thickness and quality of the hair. I payed 150 euro for these which is deffinelty not worth it and will not be buying ever again. It's such a shame I didn't check these other reviews before spending that amount of money on them. Alice.”

Helpful Report

Posted 7 years ago

Hey Alice, thanks for taking the time to give us your feedback, it means a lot :) I'm sorry to hear you didn't find your order to be the same quality as your previous ones. I can see that you've contacted the team about this, which is great, as we can now look into this further and endeavour to reach a solution on this for you :) xoxo

Posted 7 years ago

“This is a reply to the previous review I have left . I have received an extra quad weft piece as a solution and its just as bad, makes no difference whatsoever. I stress that the problem is the end of the extensions to be honest they look like rats tails. I could have fourty pieces in my hair and they would still look thin at the end so its not the weight its how the hair is designed & this is very disappointing as it was designed amazing when I first ordered last sept/Oct. They just can't be worn in my hair which I am very unhappy about feel like it was a terrible waste of money.”

Helpful Report

Posted 7 years ago

Hey Gillian, I'm sorry to hear you're disappointed with the weft you've received. I can see the team have offered you a resolution to this so I hope it will be satisfactory for you :) xoxo

Posted 7 years ago

“I never like leaving negative feedback but on this occasion I felt it was necessary. I have been a previous customer and the first time i ordered these extensions ( a year ago) they had been really amazing quality and thick, until this time which I am so unhappy about. I purchased the quad weft (same as previous) they were a completely different quality, a lot more thinner especially towards the ends I'm not exaggerating. It is very disappointing because the quality of hair was excellent before. They were an investment to me as I do not find them cheap and its a real shame the standards have dropped. I am currently emailing customer service but doesn't seem like my issue is being resolved. I have forwarded pictures of a previous piece compared to a new piece and the differnce is so obvious. I hope my problem gets resolved because feel like it has been ongoing for quite awhile now. I have returned extensions as advised . I hope the quality can be brought back to how it was because if not i wont be buying from you anymore.”

Helpful Report

Posted 7 years ago

Hey Gillian, thank you for providing your feedback of your recent experience with us. We're usually known for super thick extensions from top to bottom and so we regret that we fell short of this expectation for you on this occasion. I can see that the team did look into this for you and, despite having found your set to be as advertised and over weight, have offered a resolution for you so I hope this is found to be satisfactory for you :) xoxo

Posted 7 years ago

“I got these extensions in April of this year and by May they were binned. I was debating wether or not to buy these hair extensions, because they are quite pricey (and I was a student) but I figured that I would try them out as an 'investment'. I was so happy when I received them - they were silky full and smooth - that didn't last long. These extensions lasted a grand total of a MONTH before they were completely dried out - that's not even an exaggeration. They were okay for the first couple of weeks, but rather quickly that changed. I would have to brush them every ten minutes because they started matting together. Try became so dry and they looked nothing like human hair. I NEVER applied heat or got them wet. I tried everything to treat them, argon oil, coconut oil but nothing helped. I know that I'm not the only one who's experienced this with these extensions, and honestly I feel SO disappointed. I wear hair extensions everyday and I feel like I've chucked a £100 down the drain. I still expected to be wearing them now which is laughable really since they've been binned for so long, but in actuality it's been less than five months since I made the purchase. AVOID AVOID AVOID!!!!”

Helpful Report

Posted 7 years ago

Hey Sophia, thank you for taking the time to give us your feedback of your recent experience with us. We're usually known for super thick and silky smooth extensions and so we are sorry that we fell short of this expectation for you on this occasion. I've looked through our email history and I can't seem to find any correspondence from yourself regarding the issues you mention. If you have any issues or concerns at all with your item from us, we would always ask to get in touch with our customer care team at hello@milkandblush.com as soon as possible so that we can try and get to the bottom of this for you and reach a resolution :) xoxo

Posted 7 years ago

“I have been a customer for a long time.. the first few times of ordering these they had been amazing and thick ( i had always got the quad weft) however the last time i got the quad weft they were sooo different, colours seem to have gone lighter and sooo much thinner especially towards the ends .. does not seem worth the money at all.... it is a shame because the quality of hair is amazing usually with other extensions i have found they have been atleast 40 percent synthetic although saying they are human but milk and blush have always been 100 percent human. Please bring back this thick hair you had used to sell because you will loose customers, as i wont be buying from you anymore”

Helpful Report

Posted 7 years ago

Hey Lauren, thanks for taking the time to give us your feedback :) We're usually known for super thick extensions from top to bottom and so we regret that we fell short of this expectation for you on this occasion. Lauren, I am unable to find any correspondence from yourself regarding the issues you have raised here. We would always ask customers to get in touch as soon as any concerns arise so that the team can try and reach a resolution as soon as possible. I'd really recommend contacting the team at hello@milkandblush.com and they can try and look into this further for you :) xoxo

Posted 7 years ago

“My order was accepted a month before my holiday , a week passes and I'm told my address was t recorded correctly so extensions can't be posted. I confirmed my address (which was correct) to then be told they are out of stock and may be 2 weeks later... not in time for my holiday. The only good thing is that communication has been constant , they respond quickly to emails which is reassuring. If a product is out of stock the website should show this and not accept orders for that product. It's too late now for me to order from anywhere else for my holiday.”

Helpful Report

Posted 7 years ago

Hey Eve, thank you for taking the time to provide feedback of your recent experience with us. I've just looked into this for you and can see that as your order was placed on Friday night, the team processed this on Monday as the office is closed over the weekend. The team then emailed you on Monday explaining about an issue with the address just to check your details. As soon as this was confirmed, the order was pushed through however please do accept our apologies if one or more of your items went out of stock during this time. We always check any address issues with the customer before processing it to ensure the order reaches you safely, however I'll be sure to pass on your feedback to the team. xoxo

Posted 7 years ago

“I never like to write bad reviews but this was the first time ordering from this website i was happy when they came the sample was very thick and colour was perfect once i opened the rest they werent as thick they were just like the classic standered when i had paid extra for the triple wefts. After about 2month the clips were braking i only have 4 left that are still okay for now which im unable to wear with out the other wefts, i contacted them twice and still had no reply im very unhappy with the amount i have paid for the clips to just break as they werent cheap iv always worn hair exstentions and never have the clips breaked within the 2month always lasted much longer”

Helpful Report

Posted 7 years ago

Hey there, firstly let me thank you for taking the time to give us your feedback of your experience with us, it's super important for us to constantly improve and learn from our customers :) I've just tried looking for correspondence from yourself about this, however unfortunately I wasn't able to find any emails. Can I check whether you emailed hello@milkandblush.com? They'd be glad to look into the issues your mention further and to try and reach a resolution for you :) xoxo

Posted 7 years ago

“I have been a customer for a long time, decided to purchase some new hair the seamless weft, what a disappointment! The colour looked good when I opened the test net of hair so opened up, clipped them in and they had an un natural shine the ends looked ever so thin and straggly, I had to curl the ends to try and thicken them up?! Still didn't look nice £100 down the drain as I doubt I will be able to get a refund as I clipped them in feel like crying”

Helpful Report

Posted 7 years ago

Hey Daisie, firstly let me thank you for taking the time to provide feedback of your recent experience with us. We're usually known for super thick wefts from top to bottom so we regret if on this occasion we fell short on your expectations on this occasion. I've looked into this and can't seem to find any correspondence from yourself regarding this order. If you could email the team at hello@milkandblush.com they will do their best to assist you further on this and reach a resolution with you :) xoxo

Posted 7 years ago

“I have been ordering from Milk and Blush over the past two years and never had a problem. The most recent set I ordered was a quad weft (I usually order a triple due to the weight of a quad weft however they were out of stock in my colour) When they arrived all looked ok until I undid the main weft and the hair was so thin! it was incredibly thin at the ends and not at all the usual thickness of a quad weft (barely that of a triple weft). I emailed Milk and Blush who asked me to weigh the hair on digital scales - I don't know what good that will do to the ends of the hair which are non existent so I declined. I am waiting for a pre paid postage and a full refund which I doubt I will NEVER receive. shame on you Milk and Blush. I have been a loyal customer and you are ripping people off. there is only so long you can trade on your previous good reputation. I will be ordering from another company who aren't trying to reduce the quality of their extensions whilst maintaining an increased price.”

Helpful Report

Posted 7 years ago

Hey Rebecca, thanks for taking the time to give us feedback on how you found your recent experience with us. We're usually known for super thick extensions from top to bottom and so we are truly sorry to hear that your set didn't live up to your expectations on this occasion. I've looked into your correspondence with us regarding this and can see that the team were keen to look into this for you by asking for the set to be weighed. We do ask for this to be done if possible as this enables us to see if the set is the weight advertised on the website. As I'm sure you can appreciate, it's super tricky for the team to reach a resolution without following procedure in these cases. However I can see that the team were able to reach a resolution in the end in this case and we hope it was the outcome you hoped for :) xoxo

Posted 7 years ago

“"" I sent back my sets for an exchange I've had not one email back from them no cumunication at all !! I sent back tracked so know they have recieved the two sets which cost a lot of money !! Awful customer service if you have any issues with incorrect colour match”

Helpful Report

Posted 7 years ago

Hey there I've just looked into this for you and can see a member of the team replied to your email asking for some more order information so that they could assist you further - this may have gone to your junk mail? :) xoxo

Posted 7 years ago

“I have been using milk and blush for years and never had an issue with the products - always received good extensions. I ordered a set on back order which obviously I knew there would be a wait for them. They turned up way over a month later - I didn't see anything on the website that back order would be this long - possibly adding a note to people ordering that it could be over a month before they receive - customers should be made aware of possible long wait I ordered the quad weft set which is a thickness up from my previous orders so I was expecting slightly thicker extensions. Once I opened they felt around the same thickness as my other sets I've had, I put them in as I normally would and was honestly surprised at the ends. The are so thin compared to the rest of the set and they looked awful. I have had to try my best to make them look thicker - adding moose and styling them etc, but you really shouldn't have to be trying to make them look less fake and thin when you spend that much on a set. I don't know if suppliers have changed or if something going on with company as they seem to be running a lot on back orders. Really disappointed overall and for the first time in years I will be ordering from a different company.”

Helpful Report

Posted 7 years ago

Hey there Firstly let me thank you for taking the time to give us your feedback on your experience with us recently. We find your feedback super important to help us keep on improving. I'm sorry that your desired item was out of stock at the time of purchase. Our Quad Weft Sets are super popular and so these can sell out quite quickly - we're working on improving our stock levels to prevent this happening in future. If an item is on back order, an email is sent to the client notifying them of this and letting them know they can email the team for an ETA if they wish :) I've looked into our email history and unfortunately can't find any correspondence from yourself about the issues you're experiencing with your set. We would always ask clients to send the team an email at hello@milkandblush.com as soon as any issues or concerns arise with their set as this gives the team chance to reach a resolution as quickly as possible :) xoxo

Posted 7 years ago

“Just recieved my triple-weft clip in hair extensions and the quality and thickness is amazing, Delivery time was dead quick and the extensions came in a cute little box, The colour matches my hair so well! normally have to order 2 lots of hair extensions as I like it thick but only had to order one!! I've had hair extensions from all different shops but I have to say I am dead impressed with these and will deffinatly be coming here again to buy my next pair! Such a good price for amazing hair! Wish someone would of told me about this site before! thankyou!! ???????????????? xxxx”

Helpful Report

Posted 7 years ago

Hey Beth, thanks so much for taking the time to give such lovely feedback on your order from Milk + Blush :) We're so glad to hear you find just one box of extensions from us enough for you, when with other companies you may have had to opt for two, and that the shade match was perfect :) I'll be sure to pass on your kind words to the Milk + Blush team :) xoxo

Posted 7 years ago

“I haven't yet received my extensions because I've had to reserve them (due to how popular they are) I emailed them asking how long they would take to get back in stock as i am a bridesmaid early September. Not only did they reply straight away, they completely understood my concern and are keeping me updated as soon as they hear anything new. Amazing customer service and from ordering in the past i know that the extensions are immaculate quality (As a hairdresser milk and blush are a god send as i can now recommend a reliable brand to my clients)”

Helpful Report

Posted 7 years ago

Hey there, thank you so much for taking the time to write such a lovely review of Milk + Blush :) It's great to hear you experienced first class customer service as this is something that's super important to us :) It's great to know that you also love the quality of Milk + Blush hair extensions. Thanks again for giving us such lovely comments :) xoxo

Posted 7 years ago

“I never look past Milk+Blush hair extensions. The shipping is always super quick, the packaging is beautiful and most importantly the hair is lush. The choice of colours is great ( I get hold my poodle and its matches perfectly) and the quality is amazing, they look so natural. Because I don't wear them everyday they last me about a year before I need to replace them so good value for money as well. Thank you milk + blush! ????”

Milk & Blush 5 star review on 5th August 2017

Helpful Report

Posted 7 years ago

Hey Fiona Wow, thank you so much for such a glowing review of Milk + Blush hair extensions :) It really means a lot to hear we're your first choice for great quality hair extensions and super fast shipping. Be sure to tag us on Instagram @milkandblush so that the team can dream over your beaut locks :) xoxo

Posted 7 years ago

“Brilliant customer service, with getting an exchange sorted. Within a week package sent, returned and refunded to make correct order. Fault of my own. Milk and blush team were excellent throughout, couldn't have asked for better customer service.”

Helpful Report

Posted 7 years ago

Hey Ashleigh - thank you so much for taking the time to give us such lovely feedback of your experience with Milk + Blush. It's great to hear your hair extensions were sorted for you within a week and our Customer Service was as excellent as we hoped it would be for you :) xoxo

Posted 7 years ago

“I ordered my extensions over a week ago ...I have a wedding next Friday they said they would be here in 1 to 5 days but I have still been left waiting. I emailed the company and I also contacted them on social media. Reading the reviews here I am getting worried that I won't receive them on time because of bad customer service. If this isn't resolved I will be putting this on social media straight away as it is appalling. I tried tracking my order and nothing came up!”

Helpful Report

Posted 7 years ago

Hey there - thank you for taking the time to give us your feedback :) I do understand your concerns regarding delivery, unfortunately we do have to rely on the national postal service to fulfil the responsibility of getting packages to customers on time and they do, the vast majority of the time achieve this for us. I've just looked into this and can see this package has now been delivered to you so I hope this helps :) xoxo

Posted 7 years ago

Milk & Blush is rated 4.2 based on 1,025 reviews