Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.17

4.2 Rating 1,010 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.2

Based on 1,010 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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hello@milkandblush.com

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Milk & Blush 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality, fast delivery. I will order again!”

Helpful Report

Posted 2 years ago

Thank you for your review! We're so pleased to hear that you had such a great experience shopping with us 😊💕

Posted 2 years ago

“It's my first time buying extensions and so happy with them! They came so quickly, perfect colour match and they're fab quality. I bought these more for volume than length after experiencing some hair loss and they've given me that wee confidence boost I've been needing.”

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Posted 2 years ago

Thank you for your 5-star review, Hayley! We're so pleased to hear your positive feedback 😊💖

Posted 2 years ago

“When my hair extensions arrived I loved the colour and how thick they were so immediately opened the seal to wear them. Upon spending hours curling them into my hair for a seamless look within 1 hour the curls from the extensions fell out and my own hair (which is super thick) remained curled. Severely disappointed that the curls dropped out as they now didn’t blend with my hair properly I contacted the milk and blush service team. At first they sent me a bunch of YouTube videos however this wasn’t helpful as I had already done this and also told me to add hair spray, again which I have done. They said I could return them for assessment which in their words meant curl them and leave them in a room with no other external conditions. I stated that of course in a room where they would be assessed and not in actual hair or facing external conditions they wouldn’t drop out. Despite speaking with the milk and blush team that the extensions are not fit for purpose they have returned them against my requests not too, sent me YouTube videos that won’t help the issue, and said to use hairspray. I don’t want my hair to look like someone from the musical hairspray where it’s so stiff you can’t get a hairbrush through it in attempt to keep the curls in, in addition it would be damaging to the hair so not good advice from a company that sells hair and should want the longevity of their hair extensions for their customers. Despite requesting that I would like a refund as they don’t do what they are meant too, they have refused. I’m severely disappointed as I researched so much into milk and blush and watched all their videos on how to best insert the clip in extensions as they were my first hair extensions I have ever bought and was happy to spend and invest quite a bit of money into finding the perfect ones (as Milk and Blush aren’t cheap!) and as they had the option for thick hair I was very excited however I was extremely let down and would never buy from them again and definetly wouldn’t ever recommend them.”

Helpful Report

Posted 2 years ago

Hi Melissa! Thank you for taking the time to leave us a review. We're saddened to see your comments on this occasion however we can see that our quality control team did do their best to assist you, thankfully finding no fault to your set of extensions. If you have any further questions or queries please don't hesitate to get back in touch and our friendly team will be happy to help 😊

Posted 2 years ago

“I love milk and blush extension. They were the only brand I purchased when I lived in England. I’ve since moved to America and I’ve tried several well known brands here and I’m always comparing them to the quality of milk and blush. After not finding anything that remotely matched, I ordered a new set of milk and blush extensions and I couldn’t be happier! Wish I had never cheated with another brand! Thank you for providing such amazing quality extensions.”

Helpful Report

Posted 3 years ago

Thank you for your lovely comments, Ally-rose! 😊 We're so pleased to hear that you continue to love shopping with us since your move to America and we really look forward to providing you with the same great quality products going forward 💕

Posted 2 years ago

“I’m actually impressed by the costumer service .. I made a mistake on my order .. Felt like everything was going to be down hill from then . .Emailed them Got a response within 1 Day. and we r taking about 1 day before New Years 2022 … issue resolved gave me a solution that I had over looked .. .. Plus let’s talk about how they go out of the way with the video of the actual color of hair extension .. I’ve shopped around for hair extensions .. no other place dose this … nice job thanks for going all out to satisfy your customers”

Helpful Report

Posted 3 years ago

Hi Elizabeth! Thank you so much for your lovely review 😊we're so pleased to hear that our lovely customer care team were able to help with your query so quickly and efficiently, and thank you for your feedback on the swatch videos, we're really glad these were helpful for you! 💖

Posted 2 years ago

“It’s been 23 days since I placed my order on December 4th, and I I still have not received it. I paid extra for expedited shipping and my order has been “leaving the UK” for 3 weeks now. Tracking has not moved and Milk and Blush has not offered me any additional information or provided any alternatives. It’s a shame because I am a returning customer and would’ve appreciated some type of compensation or at least been offered a new shipment be sent out.”

Helpful Report

Posted 3 years ago

Hi Taylor! 💕 We're really sorry to hear your shipping has been delayed recently. Unfortunately due to some COVID restrictions with overseas shipping at the moment, some packages are taking longer than we would like to reach their destination. This is out of our control but we appreciate how frustrating that may be for you. Please continue to keep an eye on your tracking information for updates and do get back in touch if you have any further queries or concerns! We really appreciate your patience and understanding during this time 😊💖

Posted 3 years ago

“I love it!”

Milk & Blush 5 star review on 20th December 2021

Helpful Report

Posted 3 years ago

Thank you for your review and for sharing your lovely photo, Merel! We're so pleased you love your extensions 😊

Posted 3 years ago

“Fab hair extensions wouldnt go anywhere else. Think we're alone now seamless set”

Milk & Blush 5 star review on 17th December 2021

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review, Kelly! We're so pleased to hear how much you love Milk+Blush extensions 😊💖

Posted 3 years ago

“Always helpful and efficient. Been a customer for 10 years and their hair is always quality”

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Posted 3 years ago

Thank you so much, Danielle! Wow, 10 years is amazing! Your loyalty to our product means the world to us 🥰💖 We look forward to providing you with the same great quality products and service going forward 😊

Posted 3 years ago

“Outstanding every time! Been using this company for over 11 years now and I just wouldn’t even bother going anywhere else the hair quality and quantity is to die for! Thank you”

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Posted 3 years ago

Wow, thank you so much for your positive feedback Meg! 🤩Your loyalty to Milk+Blush for the last 11 years means the world to us 💖we look forward to providing you with the same great quality going forward for hopefully many more years to come. Thanks again 😘

Posted 3 years ago

“I haven’t used clip in extensions for years but needed some to tide me over until my permanent ones go back in again. I was so nervous to use them again but omg! These are amazing! Probably the best clip ins I have ever used, they have a lovely cut on them which makes them super easy to blend in and natural looking! Would 1000% recommend.”

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Posted 3 years ago

Thank you for your lovely review! We're so pleased to hear how happy you are with the quality of your Milk+Blush extensions 🥰

Posted 3 years ago

“Colour match service was fast and the colour match is excellent t. Speedy delivery also”

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Posted 3 years ago

Thank you for your review! We're so pleased to hear such positive feedback from you 😊💖

Posted 3 years ago

“Amazing customer service! I asked for advice on a product I recently purchased and had a response within 30 mins! Brilliant company, very good quality products”

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Posted 3 years ago

Hi Emma! Thank you so much for your review 😊 we're glad the team were so speedy in helping with your query. We look forward to providing you with the same great service, and products, in the future 🥰

Posted 3 years ago

“Excellent customer service, super quick delivery and high quality products ♥️”

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Posted 3 years ago

Thank you so much for your review! It's great to hear how happy you are with the quality of our products and service! 💖

Posted 3 years ago

“Georgia was so helpful from start to finish on email with my few questions. I have made several orders now and I'm always impressed. Always recommend to my friends and family and they have also made some orders :)”

Helpful Report

Posted 3 years ago

Thank you for your review, Abbie! It's great to hear how helpful Georgia from our customer care team was with your queries and we're so glad to hear how highly you recommend us to your family and friends 🥰 Thanks again 💗

Posted 3 years ago

“GEORGIA! She was fantastic, responded in less than 5 mins and resolved my email quickly and efficiently.. even on cyber Monday! Will be recommending to all.”

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Posted 3 years ago

Hi Soph! Thank you so much for your review, and your special shoutout to Georgia from our lovely customer care team 😊 we're so pleased she was able to help with your query so quickly and efficiently! If there is anything else we can help with, please don't hesitate to get back in touch ✨

Posted 3 years ago

“Milk+Blush were amazing. I've never used hair extensions before and I had a trial for my wedding and the hairdresser suggested some extensions just to add volume to my hair. She said Milk+Blush did a colour match service. That night I sent some photographs to Milk+Blush on instagram. They weren't exactly the right lighting as recommended but it was only about a week before my wedding so I just had to hope for the best. I couldn't believe how incredible the colour match was when they arrived. They were literally the same colour as my hair, I have no idea how they were able to match them so perfectly. I would recommend this company to anyone!”

Milk & Blush 5 star review on 26th November 2021

Helpful Report

Posted 3 years ago

Hi Carrie! Thank you so much for taking the time to leave such a lovely review 🥰 we're SO pleased to hear how perfect the extensions were for your special day. You look amazing! 💖

Posted 3 years ago

“The best customer service I have come across in a long time! Lovely hair extensions which last me months. By far my favourite supplier🤍”

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Posted 3 years ago

Thank you so much for your review, Fay! We're so pleased to hear your comments 😊💖

Posted 3 years ago

“I've been buying these hair extensions for 6 years. Quality is fantastic & colours are spot on. The service & delivery is excellent. I have very fine brittle hair & these extensions give me so much confidence. Thank you Milk & Blush”

Helpful Report

Posted 3 years ago

Hi there! Thank you so much for your 5-star review 😊it's amazing to hear that our extensions make you feel confident, that's what we're all about! 🙌🏼💖we really appreciate your positive feedback regarding the shades, customer service and delivery, too. It means the world coming from a loyal customer of 6 years! Thank you again 🤗

Posted 3 years ago

“Sadly I couldn't find a good match for my hair but I have to say that the service I received as AMAZING!”

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Posted 3 years ago

Thank you for your review, Lauren! I'm sorry we didn't have the perfect shade for you this time around but I'm really pleased to hear you were so happy with the service provided. We're always hoping to expand our shade range so do keep your eyes peeled for future releases 😘

Posted 3 years ago

Milk & Blush is rated 4.2 based on 1,010 reviews