Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.16

4.2 Rating 1,011 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.2

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

hello@milkandblush.com

Write Your review

Tell us how Milk & Blush made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Milk & Blush 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used milk and blush so many times. Top quality products, my recent order I was slightly disappointed with as it seemed a lot thinner than previous.”

Helpful Report

Posted 11 months ago

Hi Chloe👋 Thank you for your feedback! We are so sorry to hear your recent order wasn't up to our usual standard. Please pop our customer service team an email at hello@milkandblush.com so they can assist you further with this💗 Thanks, Chloe🎀

Posted 11 months ago

“The packaging was gorgeous and the texture if the hair is some of the best I've come across. I took them to my hairdresser to be blended with my own hair so I could wear them on my wedding day. Both my normal hairdresser then the wedding a hairdresser were blown away with the quality of the hair which says something! I bought 16"s for added volume in the front of my hair”

Helpful Report

Posted 11 months ago

Hi Kaya👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We're so happy we could play a small part in your special day and we look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect a special treat ✨ Have a beautiful day! 🎀

Posted 11 months ago

“Worst extensions I’ve ever purchased. Feel silky smooth as soon as you get out the packet and then turn to horse hair after one use, feel the same quality as the cheap back stage clip ins. Clips are chunky so can be difficult to hide. Worst quality and expensive.”

Helpful Report

Posted 1 year ago

Hey👋 Thank you for your feedback. We are so sorry to hear your recent order wasn't up to our usual standard. Please pop our customer service team an email at hello@milkandblush.com so they can assist you further with this and come up with a suitable solution for you💗 Thank you🎀

Posted 11 months ago

“I will continue to write reviews until I get a refund for such poor quality hair. As you can see in other reviews including my own the hair gets matted gets dry so easily which proves it’s synthetic hair. After poor customer service I have wrote to trading standards to report the company for falsely advertising. I am having to take out the hair I only had fitted less than two months ago as I can’t even wear it down because it doesn’t stay straight it matts within seconds of brushing you can’t even put your fingers through it without having to pull and get the knots out .. please do not use for your professional extensions it really isn’t worth the hassle or money”

Helpful Report

Posted 1 year ago

“I have had the 22inch blonde tape ins for two months now , first I noticed how quick the loss of hair was , which I reported for them to fob me off sadly now the hair is so dry and knotty constantly DO NOT WASTE YOUR MONEY LOOK ELSEWHERE”

Helpful Report

Posted 1 year ago

“I had an awful experience with Milk and Blush. I am certain I had not touched/opened the extensions I attempted to return at all, Milk and Blush clearly stated I could take out the one piece to see the colour to match to my hair but that is all that was touched. I’m not happy I have now had to pay the rest of this when I did NOT open the box I returned it exactly how I received it. Just to add I have ordered extensions from Milk and Blush before and fully understand the returns policy as I have returned extensions in the past and I had my refund successfully with no problems however this time you are refusing to refund me even though I had not handled or opened the void seal. Now I’m not really sure what happens now as this has never happened before with my returns but I hope you understand that i didn’t touch the extensions or open the seal this could be an error on your behalf and I would like to investigate more because I remember clearly being cautious of the packaging and handling the box as I know your returns policy is strict therefore is why I never opened at all. I’m not happy that I have had to explain myself like this but what else can I do, I deserve to be refunded my money for this as I ordered the wrong colour for myself and now cannot order the right ones as I haven’t received my money back from this refund I am really unhappy about this outcome”

Helpful Report

Posted 1 year ago

“The best hair extensions, so soft and the perfect colour match!”

Helpful Report

Posted 1 year ago

Hi there👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. It's great to hear the shade match was perfect. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect a special treat ✨ Have a beautiful day! 🎀

Posted 1 year ago

“The champagne blonde color is pink! The color matches nothing in the picture! Very disappointed”

Helpful Report

Posted 1 year ago

Posted 11 months ago

“I’m astounded with the quality of the extensions that I received! The colour match was incredible!! (i emailed before a picture) I’ve bought another set!”

Helpful Report

Posted 1 year ago

Hi Hollie👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. It's great to hear the shade match was perfect. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect a special treat ✨ Have a beautiful day! 🎀

Posted 1 year ago

“Such amazing extensions , so real and matched my hair colour so so well , would recommend x”

Helpful Report

Posted 1 year ago

Hi Denise👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“I absolutely adore this brand 😍 my second set I’ve bought and they are gorgeous and so natural looking!”

Helpful Report

Posted 1 year ago

Hi Courtney👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“The quality of these extensions are incredible and the colour match couldn’t have been better. They’re seriously good quality. The only thing i’d say is that there are a lot of 2 clips and not enough 3 clips but they still look absolutely seamless and great.”

Helpful Report

Posted 1 year ago

Hi Laura👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Don't forget to tag us in any pics! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“I ordered clip ins due to a recommendation from a friend. I’m usually a ponytail girl but now I’ve got my hair back in beautiful condition I thought why not give clip ins a go finally. This was my first time ordering human hair clip in extensions. I picked 20” seamless extensions, paid additional for them to be delivered within 1-2 days. I was excited to receive them as I was looking forward to putting them in and practice some styling before all the Christmas parties. My delivery had come, when opening to my surprise the box was empty, no extensions just clips for the extensions. The security seals finely broken, no hair nothing! I was actually quite angry and upset, and it’s actually triggered my anxiety as I’m very specific with things. it’s been a while since treating myself and especially because these are the first human clip ins I’ve ever purchased I was really disappointed. I spent some time going back and forth whether to order, but because I kept going back and having a look on the site I knew it was a sign to just get them. Something like this has never happened to me before so it completely threw me. I’m hoping this can be resolved, I’m confident that if the extensions were in the box this would of been a 5 star review. Have emailed the team, sent pictures and hoping this can be resolved”

Helpful Report

Posted 1 year ago

“After contemplating for a while over whether to buy hair my first hair extensions, I took the plunge and purchased on black Friday. I was so surprised when they arrived the next day! They arrived in a gorgeous pink box with one piece of hair in one half the box so I could check the colour match. I had sent a picture of my hair via the website and I was advised what colour to buy. All I can say is that they match my hair perfectly! I couldn’t be happier. They feel such good quality and so soft! You can't notice them once I have them in my hair. So happy I bought them from Milk + Blush!”

Helpful Report

Posted 1 year ago

Hi Alex👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“So impressed with the beautiful hair I've just received, my Clients are going to feel amazing! thanks so much for the super speedy delivery too!”

Helpful Report

Posted 1 year ago

Hi there👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“Honestly the best hair extentions I’ve ever used. The quality is insane! I used the nano rings in warm blonde and the colour match is perfect. I can’t recommend enough if you want thick luxurious hair.”

Helpful Report

Posted 1 year ago

Hi there👋 Thank-you so much for leaving us such a thoughtful review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect your special discount! ✨ We love having you as a customer! Have a Beautiful day. 🎀

Posted 1 year ago

“If I could give zero I would. Customer service is shocking and very avoidant. The hair arrived late in the post, the tapes were not sticky at all and had to be re-taped. After washing the hair it feel dry, frizzy and damaged. It doesn't even feel like human hair. This is apparently professionally tape in, and just less than a week the hair feels dead, dry and has split end up the weft. Save your money and stick with viola or beutyworks. I have spent around 230 on this hair, I will be taking it further with the bank.”

Helpful Report

Posted 1 year ago

“First time ordering from Milk and Blush and I have been left extremely disappointed. I paid extra for the hair to come within 2 days and I am still waiting. Spoke to someone from M+B and was told they had been shipped, this was a lie as they've only printed a label and not shipped them. Extremely disappointed and will tell friends to avoid. Gutted after hearing such good things about the hair.”

Helpful Report

Posted 1 year ago

“Stupid stupid people. Stringing people along wasting their time, holding on to THEIR MONEY for what 6 weeks? Failed to deliver hair extensions for a wedding. Thanks for that!! ✨✨ mess me about with refund, obvious the item is lost. Make me wait until royal mail confirm that my item is lost before refunding me nearly £200 FOR 6 WEEKS??????? I threaten to force my Bank to refund me, oh like magic I can get a refund??? Why didn't you offer immediately? Why has this company had 4/5 different trading names in a decade? Pathetic. All of these reviews read like sponsored posts.”

Helpful Report

Posted 1 year ago

“The best ones I've ever bought. Worth the money. The hair Is nice and full from top to bottom not like the previous ones I've had In the past that are thin. Very good quality 😃”

Helpful Report

Posted 1 year ago

Milk & Blush is rated 4.2 based on 1,011 reviews