Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.17

4.2 Rating 1,005 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.2

Based on 1,005 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Milk & Blush 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“fairly quick service, and always available to help answer questions, assist with shade selection. I ordered the clip in extensions for volume and they were the perfect shade and extremely comfortable!”

Helpful Report

Posted 9 months ago

Hi Julie👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect a special treat ✨ Have a beautiful day! 🎀

Posted 9 months ago

“Fab hair, colour as described fast delivery”

Helpful Report

Posted 9 months ago

Hi there👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect a special treat ✨ Have a beautiful day! 🎀

Posted 9 months ago

“Terrible experience I received my goods covered in an oil substance with the packaging all ripped then had to be out of pocket to post back and customer service so unhelpful won’t use again”

Helpful Report

Posted 9 months ago

Hi Laura👋 Thank you for taking the time to leave your feedback. I'm sorry to hear that you are not 100% satisfied with your most recent order. I can see the team has since resolved this for you 💞 Feel free to get back in touch with us if we can help any further. Have a beautiful day!🎀

Posted 8 months ago

“Hi! As a brand new customer I cannot recommend you enough. I ordered on Monday they came on Tuesday, I ordered another set of the micro fillers on Wednesday they arrived Thursday! They are amazing quality super soft, feel so light in my hair and you really can’t see them. They have given me such an enormous confidence boost (as I’m in my 50s and the my hair is thinning due to menopause) I gave up on clip ins till I found Milk+Blush, now it’s what can I buy next! Amazing product amazing service. Thank you ☺️”

Helpful Report

Posted 9 months ago

“I have been buying these brand of extensions since 2011!! I still have old sets that still I’ll are soft and useable.. they last a night out dancing without getting tangly unlike other brands I have foolishly tried.. this company’s hair is my go to.. I’m on my 10th set.. my daughter even uses them she’s on her 2nd set.. hair is thick and blends into hair very well.. colors are very forgiving as long as you get similar to your own color they will blend. Clips are secure also.”

Helpful Report

Posted 9 months ago

Hi Addie👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect a special treat ✨ Have a beautiful day! 🎀

Posted 9 months ago

“Right out of the package they are GORGEOUS, shiny, thick from clip to the ends, and so smooth. I waited to write my review until after the first wash, which is when the true quality of the hair can be seen imo. They are less smooth than when they arrived which I expected, yet still very manageable and pretty. The only concern I have is the fact the ends seem to be a bit more dry than I was expecting, even after a deep condition and they tangle a bit more easily than before.”

Helpful Report

Posted 9 months ago

Hi Kira👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com and we would be more than happy to help you out with any concerns you may have ✨ Have a beautiful day! 🎀

Posted 9 months ago

“The hair is nice but much much thinner than I was expecting at a high price. I was expecting a lot more for the money I spent.”

Helpful Report

Posted 10 months ago

“I ordered on Friday and paid £10 for a delivery Saturday before 1pm and still don’t have my order! Had to cancel hair appointment and have lost my deposit. Still have no extensions. Terrible service”

Helpful Report

Posted 10 months ago

Hi there! Thanks for taking the time to share your feedback. Please kindly note our delivery cut-off time for next-day delivery is 2 pm (GMT). If your order was placed before this time, please get in touch with our customer service team so they can look into this for you😊 You can pop them an email at hello@milkandblush.com💌 Thank you!✨

Posted 10 months ago

“Best quality hair I have ever used and I’ve been wearing extensions for years.”

Helpful Report

Posted 10 months ago

Hi Kate👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect a special treat ✨ Have a beautiful day! 🎀

Posted 10 months ago

“I have been a customer for many years! Best quality and shades. Always very happy!”

Helpful Report

Posted 10 months ago

Hi Fee👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect a special treat ✨ Have a beautiful day! 🎀

Posted 10 months ago

“Love milk and blush, have been using them since 2015. Totally recommended and love the shades plus customer service. Extremely helpful”

Helpful Report

Posted 10 months ago

Hi Nicole👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect a special treat ✨ Have a beautiful day! 🎀

Posted 10 months ago

“Y’all do not hesitate!!! I got the quad clip ins in 18in and omg I literally wear this everyday now. I have a bob hair cut and I still can’t believe how seamless and drastic this transformation is!! The hair is flat on your head the clips hold and are easy to adjust, the hair itself is impeccable, the thickest clip ins ever!! Not shiny not stiff just perfect! Only thing is I wish I did the color match because I’ve had to adjust my natural hair color a couple times to match the hair perfectly, im sure this hair can withstand some color though if need be.”

Helpful Report

Posted 10 months ago

“The extensions arrived super quickly in a beautiful box. The test weft made it super easy to check the colour against my hair before i opened the box. The quality of these extensions is INCREDIBLE! I've been able to tone them slightly and style them regularly and they are still in amazing condition! Definitely just go for it!”

Helpful Report

Posted 10 months ago

Hi Molly👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect a special treat ✨ Have a beautiful day! 🎀

Posted 10 months ago

“I have used milk and blush so many times. Top quality products, my recent order I was slightly disappointed with as it seemed a lot thinner than previous.”

Helpful Report

Posted 10 months ago

Hi Chloe👋 Thank you for your feedback! We are so sorry to hear your recent order wasn't up to our usual standard. Please pop our customer service team an email at hello@milkandblush.com so they can assist you further with this💗 Thanks, Chloe🎀

Posted 10 months ago

“The packaging was gorgeous and the texture if the hair is some of the best I've come across. I took them to my hairdresser to be blended with my own hair so I could wear them on my wedding day. Both my normal hairdresser then the wedding a hairdresser were blown away with the quality of the hair which says something! I bought 16"s for added volume in the front of my hair”

Helpful Report

Posted 10 months ago

Hi Kaya👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. We're so happy we could play a small part in your special day and we look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect a special treat ✨ Have a beautiful day! 🎀

Posted 10 months ago

“Worst extensions I’ve ever purchased. Feel silky smooth as soon as you get out the packet and then turn to horse hair after one use, feel the same quality as the cheap back stage clip ins. Clips are chunky so can be difficult to hide. Worst quality and expensive.”

Helpful Report

Posted 11 months ago

Hey👋 Thank you for your feedback. We are so sorry to hear your recent order wasn't up to our usual standard. Please pop our customer service team an email at hello@milkandblush.com so they can assist you further with this and come up with a suitable solution for you💗 Thank you🎀

Posted 10 months ago

“I will continue to write reviews until I get a refund for such poor quality hair. As you can see in other reviews including my own the hair gets matted gets dry so easily which proves it’s synthetic hair. After poor customer service I have wrote to trading standards to report the company for falsely advertising. I am having to take out the hair I only had fitted less than two months ago as I can’t even wear it down because it doesn’t stay straight it matts within seconds of brushing you can’t even put your fingers through it without having to pull and get the knots out .. please do not use for your professional extensions it really isn’t worth the hassle or money”

Helpful Report

Posted 11 months ago

“I have had the 22inch blonde tape ins for two months now , first I noticed how quick the loss of hair was , which I reported for them to fob me off sadly now the hair is so dry and knotty constantly DO NOT WASTE YOUR MONEY LOOK ELSEWHERE”

Helpful Report

Posted 11 months ago

“I had an awful experience with Milk and Blush. I am certain I had not touched/opened the extensions I attempted to return at all, Milk and Blush clearly stated I could take out the one piece to see the colour to match to my hair but that is all that was touched. I’m not happy I have now had to pay the rest of this when I did NOT open the box I returned it exactly how I received it. Just to add I have ordered extensions from Milk and Blush before and fully understand the returns policy as I have returned extensions in the past and I had my refund successfully with no problems however this time you are refusing to refund me even though I had not handled or opened the void seal. Now I’m not really sure what happens now as this has never happened before with my returns but I hope you understand that i didn’t touch the extensions or open the seal this could be an error on your behalf and I would like to investigate more because I remember clearly being cautious of the packaging and handling the box as I know your returns policy is strict therefore is why I never opened at all. I’m not happy that I have had to explain myself like this but what else can I do, I deserve to be refunded my money for this as I ordered the wrong colour for myself and now cannot order the right ones as I haven’t received my money back from this refund I am really unhappy about this outcome”

Helpful Report

Posted 11 months ago

“The best hair extensions, so soft and the perfect colour match!”

Helpful Report

Posted 11 months ago

Hi there👋 Thank-you so much for leaving us such a lovely review! As a small team, we really appreciate you sharing your feedback. It's great to hear the shade match was perfect. We look forward to assisting you with your next order! Pop us an email at hello@milkandblush.com to collect a special treat ✨ Have a beautiful day! 🎀

Posted 11 months ago

Milk & Blush is rated 4.2 based on 1,005 reviews