Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.16

4.2 Rating 1,024 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.2

Based on 1,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Milk & Blush 5 star review on 13th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service good perfect colour match extensions beautiful good quality thick will be buying more in the future”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions. We look forward to providing you with the same great quality and service going forward. Once again, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“Customer service is awful, they only want to hear if you haven’t got any problems, as soon as there is any issues or problems you will never hear from the again, I am appalled by the way I have been treated.”

Helpful Report

Posted 5 years ago

Dear Anonymous reviewer, Thank you for your review. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. Our team work extremely hard to make sure all emails are responded to. The team respond to emails between the hours of 9:30 am-5:30 pm Monday-Friday. If you have contacted us outside of these hours, they will pick up your email as soon as they are back in the office. I have spoken with our customer service team who have assured me that all emails received have been responded to. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Hannah Milk + Blush Support

Posted 5 years ago

“I ordered a set over a year ago which were beautiful, glossy and amazing quality, they really boosted my confidence , having had thin hair all my life. I decided to treat myself to a new set, completely different all together, they are cheap, poor quality and nothing like the original set. I ordered a paparazzi shade both times and my most recent set have started to turn ginger!!! Very very very disappointing. Based on my first experience i'd recommend them, based on the most recent purchase - avoid at all costs!”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. If you could send them an email explaining your concerns along with some pictures, they would be more than happy to investigate further. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Hannah Milk + Blush Support

Posted 5 years ago

“This is the 3rd time I order hair extensions from Milk and Blush and as alwaya the quality is amazing! This time I ordered the longest hair extensions and they are super good. Quality hair and very good customer care!”

Helpful Report

Posted 5 years ago

Dear Ada, Thank you so much for your honest review of Milk + Blush. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions. We look forward to providing you with the same great quality and service going forward and we hope you love your new longer hair extensions! Once again Ada, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“Ok this review is on customer service. To the point is best. Hands down this is a great company. Just started the process of purchasing extensions. They have been in contact with me twice in less than 48 hrs. I'm so impressed with that alone. Don't think twice about buying from Milk & Blush. I am excited to get extensions because I know they will be beautiful. Will update as we go.”

Helpful Report

Posted 5 years ago

Dear Susan, Thank you so much for your honest review of Milk + Blush. The team here is thrilled to hear your positive feedback and to know you were happy with the prompt responses and information provided. We look forward to providing you with the same great quality and service going forward and we hope you love your new extensions! Once again Susan, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“i ordered some extensions on a friday before 3pm and paid £9 for extra saturday delivery and they sent me an email to say the billing address was wrong (which it wasnt) as an excuse to not send the extensions out, i have emailed, messaged on instagram and facebook and still had no reply. poor customer service. ruined my weekend as needed them for a night out.”

Helpful Report

Posted 5 years ago

“Customer service was quick, helpful and kind. I was given all the info I needed + options. It's been a while since customer service left me feeling happy and satisfied, this company truly did that!”

Helpful Report

Posted 5 years ago

Dear Annika, Thank you so much for your honest review of Milk + Blush. We look forward to providing you with the same great quality and service going forward. Once again Annika, we appreciate you taking the time to leave an honest review. With warm regards, Hannah Milk + Blush Support

Posted 5 years ago

“Amazing extensions and service! I’ve used these on and off for years and they’ve always been the best by a country mile. I’ve tried other brands to see if they can compete but honestly they just don’t. Milk + Blush are amazing quality, last so well (current set was purchased 8 months ago and while they’re not in bad condition they have lost some length so refreshing. They don’t pull your hair and are undetectable. Would highly recommend to everyone! Not to mention I ordered at 2pm yesterday and they arrived at 11am this morning with the standard shipping.”

Helpful Report

Posted 5 years ago

Dear Rhiannon, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions. We look forward to providing you with the same great quality and service going forward. Once again Rhiannon, we appreciate you taking the time to leave an honest review. With warm regards, Hannah Milk + Blush Support

Posted 5 years ago

“Third time ordering hair extensions from milk & blush and they’ve been amazing ! But there customer service is even better always happy to help and friendly & polite. Highly recommended”

Helpful Report

Posted 5 years ago

Dear Lauren, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions. We look forward to providing you with the same great quality and service going forward. Once again Lauren, we appreciate you taking the time to leave an honest review. With warm regards, Hannah Milk + Blush Support

Posted 5 years ago

“I am super happy with my Milk + Blush extensions. At first, I ordered the wrong color & too short length. Since I was able to see an example before opening the package, I was able to see they wouldn't work & send them back. I sent a picture of my hair to the company, they were able to suggest a better color and I ordered the longest length. I've used them a few times (bachelorette party, rehearsal dinner, wedding) and they always look stunning! They hold a curl so well, and aren't super heavy so they don't bother my head. I'm so happy I was able to have them on my wedding day. One of my bridesmaids wore hers too (she recommended them to me originally)!”

Milk & Blush 5 star review on 1st October 2019

Helpful Report

Posted 5 years ago

Dear Delaney, On behalf of the Milk + Blush team- congratulations on your big day! Thank you so much for your honest review of Milk + Blush hair extensions. The team were so happy to help you with a shade match and are thrilled to hear they were a perfect match. We're so glad to hear you loved our extensions, and that you found them comfortable to wear on your special day. Your wedding day can be quite long and busy so we're pleased to hear the curls lasted. You looked absolutely beautiful, and your hair looks incredible. Once again, Delaney, we really appreciate you taking the time out to leave an honest review and we look forward to providing you with the same great quality and service going forward. With warm regards, Milk + Blush Support

Posted 5 years ago

“The best hair extensions in the price bracket and excellent customer service ! Always helped with shade matching and everything”

Helpful Report

Posted 5 years ago

Dear Elodie, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions. We look forward to providing you with the same great quality and service going forward. Once again Elodie, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“I had my hair color matched via email with some of the staff which I was wary of. the team asked for about four photos and they actually matched the color perfectly. I got the longest extensions in the lightest weight. it was more than enough hair, I actually only wear a few pieces and cut about an inch off.”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you so much for your honest review of Milk + Blush hair extensions. The team were so happy to help you with a shade match and are thrilled to hear they were a perfect match. We look forward to providing you with the same great service and quality going forward. Once again, we really appreciate you taking the time out to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“Great Online Customer Service. Helped resolve my issue quickly and efficiently :)”

Helpful Report

Posted 5 years ago

Dear Paige, Thank you so much for your honest review of Milk + Blush. The team were happy to assist you and are thrilled to hear your positive feedback. We'll be sure to continue to provide you with the same high level of service going forward. Once again, Paige, we really appreciate you taking the time out to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“Customer service was very friendly and helpful.”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you so much for your honest review of Milk + Blush. The team here are thrilled to hear your positive feedback and to know they were able to help you with your query. We look forward to providing you with the same great quality and service going forward. Once again we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“Hello, I ordered extensions almost 2 months ago and I never received them. When I followed up with the customer service team they apologized and said it is being sent back to their warehouse for an unknown reason. I asked for a refund and they said I needed to wait until it came back and it should arrive shortly (as per their tracking). It's been almost 2 weeks and I haven't received my refund. It is ridiculous that I have to pay for a package that I never received and my refund is being withheld as they sort our their issues. I have ordered from milk + blush numerous times in the past and the last two times have been awful (one arrived a month late and now with this order, didn't arrive at all).”

Helpful Report

Posted 5 years ago

“Fast, best hair and custom service is on point!”

Helpful Report

Posted 5 years ago

Dear Erika, Thank you so much for your honest review of Milk + Blush hair extensions. The team were so happy to hear that you loved the hair. We look forward to providing you with the same great quality going forward. Once again, Erika, we really appreciate you taking the time out to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“The best hair I ever had. Thank you”

Helpful Report

Posted 5 years ago

Dear Tihana, Thank you so much for your honest review of Milk + Blush hair extensions. We're so happy to hear you loved the hair and look forward to continue to provide you with the same great quality going forward. Once again Tihana, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“Best customer service ever! Really beautiful extensions”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you so much for your honest review of Milk + Blush hair extensions. We're so happy to hear you love the quality of the hair and that our customer service team were able to assist you with your query. We hope to continue to provide you with the same great quality of hair and service going forward. Again, we appreciate you taking the time to leave an honest review. Warmest regards, Milk + Blush Support

Posted 5 years ago

“This company has the best team of customer service they help you and are fast to reply to your every need. The hair is beautiful .”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you so much for your honest review of Milk + Blush hair extensions. The team were so thrilled to hear they were able to assist you with your query. We look forward to continue to provide you with the same great quality going forward. Once again, we really appreciate you taking the time out to leave an honest review. With warm regards, Sadia Milk + Blush Support

Posted 5 years ago

“Very disappointed by the overall experience of my last purchase using this brand for years. First of all, on the website, there was no noticeable warning that many items were being restocked and not going to be available for weeks. Anyway, it was still possible to buy them but never was I ever informed of the delay (not even in the process of paying or in the confirmation email). At least, when I inquired, their really helpful customer service that fixed the problem pretty quickly. The most frustrating thing though is the bad quality of the hair. I have at least 5 sets bought during the years and quality of the hair has worsened a lot: now it's just terrible! I have a set bought 1 year ago that is in best condition than in this last one bought 2 months ago. It's a shame because I had been swearing by their amazing quality for a long time.”

Helpful Report

Posted 5 years ago

Dear Anna, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. They can also provide useful tips for maintaining your extensions and suggestions to help ensure the high quality of our extensions is maintained. Hannah from our customer service team has emailed you in regards to your recent purchase, and will be happy to assist you further with this. We’ll be sure to keep an eye out for your response. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 5 years ago

Milk & Blush is rated 4.2 based on 1,024 reviews