Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.16

4.2 Rating 1,011 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.2

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Milk & Blush 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome service! The last set lasted 12 years... I’ve just replaced them.... so I’ll be back in 2032!”

Helpful Report

Posted 4 years ago

“I’ve been wearing extensions for over 7 years and after reading the amazing reviews and also trying their hair products while working in a salon I am very shocked. I chose the quad weft luxury set and I’m disappointed. They are not the thickness shown on the YouTube/instagram page, I could easily buy 3 sets and it would be the perfect thickness. Although I am quite disappointed, I am very happy with the quality of hair, packaging and customer service I received.”

Helpful Report

Posted 4 years ago

“Amazing customer service and quick delivery as always! I have used milk and blush for years! Placed a back order and Rebecca contacted me personally to confirm my colour was in stock and could send out next day!”

Helpful Report

Posted 4 years ago

Dear Anna, Thank you so much for your review! We really appreciate your feedback regarding your backorder and so glad your item reached quickly! We look forward to providing you with the same great customer service and products going forward!

Posted 4 years ago

“Amazing customer service as always! Have used Milk & Blush for years! Had placed a back order but Rebecca personally contacted me to say that my colour was actually in stock and could send out next day! Amazing service!”

Helpful Report

Posted 4 years ago

“I ordered the seamless extensions in good vibes and I’ve been so impressed with them! The packaging is great, they come with a single weft out of the sealed compartment to double check the colour which is really helpful! I’ve had them since February and they still look brand new! The hair is so shiney, it’s really great quality! I love the volumiser weft so much that I contacted customer services to order an extra one for adding in when I want to use less clips for different styles and Rebecca couldn’t have been more helpful! 100% recommend these extensions, you won’t be disappointed!”

Helpful Report

Posted 4 years ago

Dear Lauren, Thank you so much for taking the time to leave us such positive feedback! The team here is so glad to know how much you love your extensions. We are thrilled to hear you had such a great experience with us and that Rebecca was able to be really helpful! We look forward to providing you with the same great quality products going forward :) Thank you again, Lauren.

Posted 4 years ago

“I ordered the wrong colour extensions and the customer service was incredible, refunded very quickly! I love the quality of the hair too thank you! X”

Helpful Report

Posted 4 years ago

Dear Francesca, Thank you for leaving us a review! We're so glad to hear your positive feedback :) Warmest regards, Milk+Blush support

Posted 4 years ago

“With some extensions I have found the top of the hair weft to be too thick... it makes my hair look too voluminous which I don’t want because I have plenty of volume already. I aim to get the volume towards the ends of my hair instead. Anyhow the seamless extensions don’t bulk out the roots too much nor push the hair out so if you’re looking for extensions but you’re concerned with them bulking the hair roots then I’d say these are the ones to use. Shipping took two days on the free service and I’m yet to need anything from their support people.”

Helpful Report

Posted 4 years ago

Dear Karen, Thank you for leaving us a review! We're so glad to hear your positive feedback :) We really are really thrilled that you got your delivery so quickly! Warmest regards, Milk+Blush support

Posted 4 years ago

“I recently purchased a few sets of hair extensions for my daughter, I found the customer service to be excellent, items were delivered on time and I’m extremely pleased with my purchases. I will definitely be returning in the future.”

Helpful Report

Posted 4 years ago

Hi there! Thank you for leaving us a review! We're so glad to hear your positive feedback :) We really are really thrilled that you got your delivery so quickly! Warmest regards, Milk+Blush support

Posted 4 years ago

“I Ordered my extensions in the wrong colour and emailed milk & blush straight away. They got back to me promptly and have made returning and exchanging them for the right colour so easy! Their customer service was fantastic, and my new hair arrived quickly. When it arrived it was absolutely gorgeous hair and really good quality. I’ve tried lots of extensions and these are by far the best! So happy with the service and my new hair and would 100% recommend”

Helpful Report

Posted 4 years ago

Dear Anonymous Reviewer, Thank you for your review! We're so glad to know you're loving your extensions and we look forward to providing you with the same great products and customer service going forward :) Warmest regards, Milk+Blush support

Posted 4 years ago

“I just wanted to let you guys know that I LOVE your hair extensions! Out of all the brands that I've tried, YOURS are definitely the best. better quality, better endurance, better everything! Plus, the shipping is really fast... I live across the pond and my extensions got here BEFORE the expected delivery date! I really appreciate the quality that you put into your product, and I will definitely be a life long customer. Keep it up!”

Helpful Report

Posted 4 years ago

Dear Jocely, Thank you so much for your review! We really appreciate your feedback regarding the quality of the extensions and fast delivery. We're so glad to know you love your extensions and we look forward to providing you with the same great products going forward! Warmest regards, Milk+Blush support

Posted 4 years ago

“As a woman in my mid 40's I was looking for something to add volume to my thin hair . I was concerned about past reviews on delivery issues and also if the extensions would be too full to the point of looking like a cast member of lion king. I was so happy when my hair arrived just the following day after ordering. and were not only a perfect match, but also looked so natural . Well done Milk + Blush . A very, very satisfied customer.”

Helpful Report

Posted 4 years ago

Dear Roxy, Thank you so much for your review! We're so glad to know you love your extensions and that they are the perfect shade, we look forward to providing you with the same great products going forward! Warmest regards, Milk+Blush support

Posted 4 years ago

“Totally in love with my hair, best quality clip ins iv ever bought Great customer service and super fast delivery”

Helpful Report

Posted 4 years ago

Hi there! Thank you so much for taking the time to leave us such positive feedback! The team here is so glad to know how much you love your extensions. And thank you for sharing the above picture, it's stunning! We look forward to providing you with the same great quality products going forward :) Thank you again. Warmest regards, Milk+Blush support

Posted 4 years ago

“I'm over the moon with the volume wefts I ordered last week. My hair looks better than ever. Thanks a million Milk + Blush!”

Helpful Report

Posted 4 years ago

Thank you so much for your review! We're so glad you love your new hair :) Warmest regards, Milk+Blush support

Posted 4 years ago

“I originally ordered the wrong shade of extensions and got in touch with m+b to help me choose the right colour for my hair. Customer service was so kind and helpful, and Rebecca helped me every step of the way! My seamless extensions are perfect! Just the right colour and unbelievably comfortable to wear. Can’t thank you guys enough! :-)”

Helpful Report

Posted 4 years ago

Dear Kathryn, Thank you so much for your review! We really appreciate it also love the picture :) We're so glad to know you love your extensions and you found the perfect shade and set. We look forward to providing you with the same great products going forward! Warmest regards, Milk+Blush support

Posted 4 years ago

“A very special customer service experience, Rebecca was really helpful and thorough when I had questions and a joy to talk to. I have been ordering from M+B for many years (even before the name change!) and the quality of the extensions are excellent, the price has only become more competitive and the thickness/length is always generous. Would recommend. However, there have been colour changes and the 'Sweetie Darling' colour unfortunately wasn't as described in the video (has blonde in it rather than being a mix of rich, medium and light brown, which means it's quite ashy), but that feedback was taken on board. Would really love it if a warmer, more chocolate-y colour became available for people with warm dark-medium brown hair.”

Helpful Report

Posted 4 years ago

Dear Clare, Thank you so much for taking the time to leave us a review! The customer service team really appreciates your kind feedback. We also are really grateful for your honest feedback regarding the shade Sweetie Darling, and as you say, this has of course been taken on board. We look forward to providing you with the same great service going forward, and really appreciate your loyal custom over the years! Thank you again, Clare :) Warmest regards, Milk+Blush support

Posted 4 years ago

“I was getting extensions for my wedding and needed advice on where to start and Milk and Blush sent me a whole mood board of the colour they thought my hair would match after sending them pictures of my hair. So helpful and really quick responses!”

Helpful Report

Posted 4 years ago

Dear Emma, Thank you so much for taking the time to leave us a review. We're so glad to know that you had a great experience with the customer service team! Your kind feedback means the world to the whole team here. We look forward to providing you with the same great service going forward, and hope your new extensions are perfect for your special day! Warmest regards, Milk+Blush support

Posted 4 years ago

“Great customer service always very helpful and kind! Quick reply’s. Never had such good customer service like this else where. Will definitely keep purchasing off you. My hair is shoulder length naturally and these really look so natural. ( 16-18 inch, good vibes, thickest set)”

Milk & Blush 5 star review on 24th June 2020

Helpful Report

Posted 4 years ago

Dear Jo, Thank you so much for taking the time to leave us a review, and for sharing your lovely photo! We really appreciate your kind feedback. We're so glad to know that you are so happy with not only the quality of our hair, but your experience with the customer service team also. We look forward to providing you with the same great quality and service going forward! Thank you again, Jo! Warmest regards, Milk+Blush Support

Posted 4 years ago

“I have bleach blonde hair and I have ordered 2 pairs of hair extensions now thinking they are bleach blonde and they are so yellow and dark! Would not recommend if you have light blonde hair. Waste of £360.”

Helpful Report

Posted 4 years ago

“Great extensions delivered on time. I think Rebecca was very helpful when I mixed up the postcode on my order. The extensions make my hair look amazing. I'm so pleased with it. Would definitely recommend.”

Helpful Report

Posted 4 years ago

Dear Kerry, Thank you so much for taking the time to leave us a review, we're so pleased to hear that the customer service team were able to help you with your order query, and that you also love your new beautiful hair! We look forward to providing you with the same great quality and service going forward :) Thank you again Kerry. Warmest regards, Milk+Blush support.

Posted 4 years ago

“My typically frizzy, bushy hair rarely grows past my shoulders so I've been wearing clip-in extensions for the last 5 years. I'm smitten with Milk + Blush after finding them last year, I like the way the hair looks and feels, the clips are very comfortable and they've lasted me a good while.”

Helpful Report

Posted 4 years ago

Dear Violet, Thank you so much for taking the time to leave us a review! The whole team here really appreciates your kind words, and we're so glad to know you love the quality of your extensions! We very much look forward to providing you with the same great quality going forward. Thank you again, Violet. Warmest regards, Milk+Blush support

Posted 4 years ago

Milk & Blush is rated 4.2 based on 1,011 reviews