Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.17

4.2 Rating 1,010 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.2

Based on 1,010 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Milk & Blush 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not good quality! The hair is so thin and like rats tails at the ends and of course you can’t tell this until you’ve got it out the packaging, so unable to return and get refund.”

Helpful Report

Posted 2 years ago

Hi there! I'm so sorry to hear you're disappointed with your most recent Milk+Blush experience! If the team has not already assisted you, please feel free to get back in touch if you have any further questions💖

Posted 2 years ago

“Perfect My order came and I was so excited! I ordered and was shocked when they arrived the seamless extensions were an identical color to my natural hair! Definitely recommend Milk + Blush”

Helpful Report

Posted 2 years ago

Hi Danirla! We're so glad to hear that the shade was a perfect match - we hope you love and enjoy them as much as we do!😍

Posted 2 years ago

“I chose the light sandy blonde shade in the quad set after sending a photo for colour match and they are lush! I toned them to match my pink hair and they are the perfect match! Excellent quality hair and also very comfortable to wear, definitely recommend!”

Milk & Blush 5 star review on 3rd April 2022

Helpful Report

Posted 2 years ago

Hi Sara! thank you so much for the kind words! We're so happy to hear how much you love your extensions and we hope you continue to love and enjoy them💖

Posted 2 years ago

“The shipping came fast! Only waited a week for them to come. The best hair extentions I’ve ever tried and I’ve tried every online hair extension company from Bellami, Zala, Luxy, glam seamless, foxy locks. Literally everything. Milk+Blush is the softest , best quality hair I’ve ever used. So happy with my purchase. I got the L.A. blonde (light sandy blonde).”

Helpful Report

Posted 2 years ago

Hi LIsa! Thank you so much for the kind feedback - it is greatly appreciate by our team here at Milk + Blush! We hope you continue to love your extensions as much as we do💖

Posted 2 years ago

“They fit seamlessly against your head and the colour was great however in my opinion they have a plastic/shiny look and feel to them that gives a slightly more synthetic appearance rather than natural. I had to use talc powder to make them match my real hair.”

Helpful Report

Posted 2 years ago

Hi Elisha - thank you for th hoenst feedback. It is a great help to us bettering our products💖 We're so happy to hear that the shade is a perfect match for you! We hope you continue to enjoy them!😍

Posted 2 years ago

“Sent out extensions that had been worn and cut by someone else. Asking for a refund resulted in being blocked.”

Helpful Report

Posted 2 years ago

Hi there! I'm so sorry to hear that you're unhappy with our service. As mentioned through emails, our quality team would not send an order that has been cut previously. This is because we do not accept returns on orders that have been tampered with, including the hair being cut. You will note that the wefts are not all different lengths, however the hair is not cut with a blunt edge, otherwise this would not mimic natural hair growth 😊 Unfortuatnly as our team cannot identify any quality issues with your order, we are unable to accept a return on this order. I apologise for the inconvenience, however we can guarantee that this hair has not been cut or tampered with in any way. If you have any other questions or concerns, please email us over at hello@milkandblush.com💖

Posted 2 years ago

“The quality is the best”

Helpful Report

Posted 2 years ago

Hi Michaela! Thank you so much for the kind feedback - we're so happy to hear you're happy with our product💖 We hope you continue to love them as much as we do😍

Posted 2 years ago

“My order came and I was so excited! I got a shade match done before I ordered and was shocked when they arrived the seamless extensions were an identical color to my natural hair! So no more toning my hair extensions to match which is super exciting. Also I usually go quad weft but this time I decided to go seamless and I am so glad I did. My clips no longer stick out or are noticeable at all. I have been a long term customer but this has exceeded my expectations.”

Helpful Report

Posted 2 years ago

Hi Kylah! We're so glad to hear that you're happy with our extensions😍 Thank you so much for being such a loyal customer! We hope you continue to enjoy your extensions💖

Posted 2 years ago

“I haven’t ordered yet, but their customer service has been amazingly quick and helpful! So great to experience such communicative customer service. It gives me confidence that when I order if there’s any problems, they will be resolved.”

Helpful Report

Posted 2 years ago

Hi there! Thank you so much for the kind feedback - it is greatly appreciate We're looking forward to recieving yur order and we hope you love it as much as we do!💖

Posted 2 years ago

“I am IN LOVE with this hair 🥰😍This is the most amazing quality and way better than any extension brand I’ve tried in the past. I compared your sample piece to Glam Seamless and the difference was INSANE. The hair looks soooo natural and feels so soft. The delivery was also fast I received mine in about a week to the US. thank you guys so much for having such amazing prices and incredible hair!!! I can now live out my fantasy hair dreams thanx to you guys Xxxxx”

Helpful Report

Posted 2 years ago

Wow, thank you so much for your kind words🥰 We really appriaciate it so much, and it makes us so happy to hear when our customers love our products just as much as we do! We hope to see an order off you again💖

Posted 2 years ago

“Very helpful advice by customer service. So polite and professional”

Helpful Report

Posted 2 years ago

Hi Jo! Thank you so much for the kind words, we really appreciate it!💖

Posted 2 years ago

“Great quick customer service. Quick delivery and amazing quality hair extensions”

Helpful Report

Posted 2 years ago

Hi there! We really appreciate you taking the time out to write us this review!💖 We are so glad you enjoy Milk and Blush and can't wait to hear from you soon for more orders!😍

Posted 2 years ago

“I have been purchasing my extensions for years and years through Milk and Blush and I am so obsessed with the quality and the color of the hair. I live near Seattle, and I have tried every other company that you could name, and can definitely say these are number 1! Not only that, the customer service is so amazing! Anytime I’ve had a question about anything and reached out, I’ve heard back within hours. Most recently, I bought a set of extensions for my sister for her birthday, and I have to give a huge shout out to both Ollie and Shannon at Milk and Blush for their above and beyond customer service. The set of extensions I wanted were on back order and as it was a birthday present and time sensitive, they were able to search for the exact match and find a set in office! They were wonderful to chat with and so sweet and caring. Thank you Ollie and Shannon! Milk and Blush is number one for quality and number one for superior customer service!”

Helpful Report

Posted 2 years ago

Wow, this is so wonderful to hear!😍We are so happy that you enjoy our products as much as we do. We really appreciate the loyalty you have had to this company, and our customer service team are thrilled to hear your review and put a smile on their faces😊💖

Posted 2 years ago

“I was very impressed with my extensions. The color match was perfect. My hair dresser recommended Milk and Blush and even the color. I have never qoen extension before. Safe to say I love them. Great quality”

Milk & Blush 5 star review on 18th March 2022

Helpful Report

Posted 2 years ago

Thank you so much for your review😊 We really appreciate your kind words and are so glad you enjoy our products as much as we do!💖

Posted 2 years ago

“I am super disappointed.I Recieved my hair extensions today and they look nothing like the colour in the video or the picture.The video and picture looked like they had beautiful blonde highlights through some darker blonde.In person these look like one solid muddy dark blonde color.Aweful color.I am a hairstylist and I can tell you right now that this is not human hair.I don't know what this is.It feels synthetic.You can wash human hair as much as you like and color it.I use to order from this company all the time when it was head candy and never had any issues.I paid over $400 Canadian for this garbage on top of a $75 fee at the post office and it would cost me a fortune to send back to the U. K.Im very upset because this was a very huge splurge for me that I don't often do in the first place and then to be extremely unhappy is another thing.”

Helpful Report

Posted 2 years ago

Hi Monica, I'm so sorry to hear that you're unhappy. We try our very best to accurately show all of our shades, however things such as lighting, the device being used etc can affect how each shade looks. Each set will contain a tester weft that is a part of the whole set, meaning that this can be used to match and test against your hair. This means that if only the tester weft is used and no void seal is broken, the item can be returned and we can advise further. All Milk + Blush hair extensions are made with 100% Remy Human Hair. However, we can't guarantee that the product contains only 100% Remy Human Hair and you’ll find that this is the same with all other popular hair extension brands. If the production line has just made a run of synthetic hair and then they produce a run of a different kind of hair, there is a possibility that some of the raw materials may remain. Also, it is dependent on the suppliers of the raw materials which can vary throughout the year. We pride ourselves on the quality of our hair extensions and we can promise that our sets are made with 100% Remy Human Hair. Although we do use 100% Remy Human Hair, our extensions must be looked after differently. This is because our scalp provides natural oils to our hair, allowing us to dye and wash our hair as much as we need. However, this is not the case for hair extensions as there is no natural supply of oil. Unfortunately, we are unable to predict custom charges as they are completely out of our control, We can't predict whether you will or will not receive a customs charge, any customs or import duties are charged once the parcel reaches its destination country. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Milk + Blush has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. If you have any further issues you wish to discuss, please don't hesitate to email us over at hello@milkandblush.com 💖

Posted 2 years ago

“I have been buying milk and blush clip ins for years. I colour my own hair copper and I usually buy the dye it yourself shade and colour them using the same tint and it blends perfectly. I have found the last few times I have ordered the extensions they are not taking to the colour (which hadn’t changed the same), and also the quality of the extensions after ONE wash deteriorates massively on the mid to end lengths of the hair. I am curious if there has been changes in the quality of hair from a few years ago that is causing this. I am pretty disappointed as there has been at least two full sets of extensions that are unwearable.”

Helpful Report

Posted 2 years ago

Hi there! We're sorry to hear that you're unhappy with your extensions, we would love to try and make this right for you as you are a loyal customer! As I'm sure you're aware, we will be able to accept a return on this order. As stated on our website, we reccomend to avoid washing our extensions as much as possible as it can dry out the extensions as there is not the same, natural oils provided to the extensions compared to the hair on your head. We reccomend using a Silicone Spritz to try and restore moisture in the extensions. Feel free to pop us an email at hello@milkandblush.com to discuss further💖

Posted 2 years ago

“5/5 definitely recommend. Was a little skeptical with reviews I have read and the order process. Totally worth it. Just got my hair today and absolutely love. The amount of hair is more than expected and the quality and color matches the picture. I also like the boxes they come in to keep them organized compared to the bags that extensions usually come in. They have a test weft to check the color and quality before you actually open the other extensions in case you are not satisfied. Extremely happy with this order and we’ll worth it. Thank you so much.”

Helpful Report

Posted 2 years ago

Hi there! Thank you so much for the positive feedback, it is greatly appreciate by the team here at Milk + Blush🥰 We're very happy to hear you're happy with your extensions, we hope you love them!

Posted 2 years ago

“I’ve been buying for years literally since they were named ‘head Kandy’ ive literally seen this company evolve with new names and packing but the quality has always been 10/10 7+ Years of buying and loving this company!”

Helpful Report

Posted 2 years ago

Hi Jessica! Thank you so much for the kind words - we're so happy to hear how long you've been with us!💖

Posted 2 years ago

“Quality of the hair is great, colour matched really well and great choice of blondes (for me). You get a lot of hair with the seamless clip ins as the volume weft is a great addition. Good value for money. All in all really pleased with giving them a go :)”

Helpful Report

Posted 2 years ago

Hi Christina, thank you for taking the time to leave us a review - we greatly appreciate it! We're so happy to hear your order was perfect, we hope you enjoy! 😊💕

Posted 2 years ago

“Ordered extensions never delivered said they had to be sent back. Never got them and then when I tracked it they’re sent back. Company never advised me of this asked for money back and then was told I “had to wait” absolute joke have been waiting ages and I’ve no extensions I really need them too and now I’m down 300 euro of my own money. Bad service I’ve used them in past because hair is good but they are scammers”

Helpful Report

Posted 2 years ago

Hi there! Thank you for taking the time to leave us some feedback - we apologise that you feel this way about us. Unfortunately, there are many reasons why the order was returned to the sender that is completely out of our control - we completely understand your frustration. Once your order has returned to us, we'd be more than happy to assist and advise further. Please don't hesitate to get back in touch with any further questions!

Posted 2 years ago

Milk & Blush is rated 4.2 based on 1,010 reviews