Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.16

4.2 Rating 1,024 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.2

Based on 1,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Milk & Blush 5 star review on 13th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my first time purchasing milk+blush extensions and after wearing them couple of months I can say that I really like the quality of the hair. They are nice, thick and don't shed. I was hesitant to buy because I've seen mixed reviews, but gladly I wasn't disappointed. Only downside is that they don't sell hair in exact lenghts. My hair is 25ich long and the only option I have is to buy their 24-26 inch hair and hope it is not already too short. After months of wear the hair gets shorter and I may have to replace them sooner than I would like to just because of the lenght. This is the only reason I can not give them full five stars and may have to buy extensions elsewhere. It is such a shame because the quality is better than in some other companies.”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. We're so happy to hear you loved the quality of our extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Your feedback has been passed along to the relevant team to review. Once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 5 years ago

“I’ve been getting milk and blush hair extensions for a few years now and love them but such bad customer service. They haven’t been replying to any of my emails enquiring about hair extensions I bought which are out of stock, however, only out of stock after I bought it??”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. A kind reminder, our email address for any order related queries is hello@milkandblush.com. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 5 years ago

“Such a helpful team, responded very quickly to questions! Very high quality hair! I will be recommending to others and buying again. Thank you so much. One happy customer 😊”

Helpful Report

Posted 5 years ago

Dear Anzia, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear they were able to help you and thank you for your positive feedback. We look forward to providing you with the same great quality and service going forward. Once again Anzia, we really appreciate you taking the time to leave an honest review and thank you for the recommendations too. With warm regards, Sadia Milk + Blush Support

Posted 5 years ago

“Ordered a 'test' set for my wedding hair to see how it was before I forked out on the deluxe set for the actual day. Was so impressed with the quality and the colour match was perfect, so I have already bought my beautiful deluxe set. I've been wearing cheap hair extensions for 10+ years but I'm now converted. Well worth the money.”

Helpful Report

Posted 5 years ago

Dear Stephanie, Thank you so much for your honest review of Milk + Blush hair extensions. We're so happy to hear you loved the quality and colour of our extensions and look forward to continue to provide you with the same great quality going forward. Once again Stephanie, we appreciate you taking the time to leave an honest review. With warm regards, Sadia Milk + Blush Support

Posted 5 years ago

“Very helpful and beautifully designed website. Ordered extensions for next day delivery. Didn't receive a shipping email so decided to email and ask if they could let me know the order status as I wanted them for the day I ordered. Feeling skeptical after all of the bad reviews, I got a quick reply letting me know my tracking information and in fact they'd already been delivered earlier that day. Great, quick and friendly customer service. I haven't tried the extensions yet so can't inform on the quality but I have seen videos and reviews so I have high hopes.”

Helpful Report

Posted 5 years ago

Dear Beth, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and are happy to know they successfully assisted you further. We look forward to providing you with the same great service going forward. Once again Beth, we appreciate you taking the time to leave an honest review. With warm regards, Sadia Milk + Blush Support

Posted 5 years ago

“These hair extensions are poorly represented. The colors online look like beautifully done babylights whereas the actual extensions are chunky and terrible!!! Don’t even bother!”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to assist you with a shade match and are very prompt with their response times too. Due to the way our Seamless wefts are made, the tones can appear to be a little more contrasting however once fitted to the head they do blend thus reflecting the swatch. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 5 years ago

“I honestly don’t understand where all the bad reviews have come from! I have been loyal to milk and blush for 3+ years now, and I have probably purchased 5 pairs of extensions in various shades, lengths and thicknesses. I have tried so many other brands of extensions, ranging from cheaper synthetic ones to super expensive human hair, and Milk and Blush hair is by far the best - it’s thick, barely sheds and blends in beautifully. The colour range is fantastic too. In regards to the customer service and delivery, they are always so quick in responding to emails (slower on WhatsApp), and are really helpful and friendly. I haven’t ever had to return a pair of extensions, so I don’t have any input there. The delivery is great too; sometimes it doesn’t arrive next day with the next day delivery option, although this is specified on their website. As long as the hair quality and customer service remains as good as it is now, I will stay loyal to this company for as long as I wear extensions.”

Helpful Report

Posted 5 years ago

Dear Alexandra, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions. We look forward to providing you with the same great quality and service going forward. Once again Alexandra, we appreciate you taking the time to leave an honest review. With warm regards, Sadia Milk + Blush Support

Posted 5 years ago

“I paid the extra amount for NEXT DAY DELIVERY last Friday. It is now the following Friday. Wtf. I emailed them today and they got back to me instantly. However, the grammar was odd, like emails I've recieved in the past that were clearly a scam...They asked for my confirmation number so I sent that..no reply. I'm so afraid I just got scammed. Is this a scam?? It was recommended by my hairdresser who has a client that orders from here.. now that I'm reading these reviews I am so concerned I just spent $200 for nothing. Help!”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. I can see our team successfully located your order and provided you with an update on your order, including tracking number and estimated times for delivery in the US as unfortunately next day delivery is not an option provided on international orders. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 5 years ago

“Ordered guaranteed next day delivery for £8 and it arrived 4 days later...emailed them and they said because I ordered on Friday after 3 (I ordered around half 3) the office is closed over weekend so they got despatched Monday and arrived Tuesday absolutely shocking don’t have guarenteed next day delivery if this is the case. Refusing to fix the problem is awful customer service as well. Would not recommend”

Helpful Report

Posted 5 years ago

Dear Jasmine, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. I can see that our customer service team were able to assist you with your query successfully and issued a resolution too. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I hope this is helpful and once again Jasmine, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 5 years ago

“I've ordered from this company for years because the hair was such good quality, the last time i ordered they charged me for next day delivery and took the full amount of money to then email me to say that the hair was out of stock! I did eventuallt receive the hair and thought I'd give them the benefit of the doubt. I have ordered again on Saturday for the extra thick hair extensions which were £194 and paid for next day delivery! It's not Tuesday and I have not received the hair extensions and no response to emails!! Disgusted!!!”

Helpful Report

Posted 6 years ago

Dear Hayley, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. I can see the team were able to assist you successfully with your order query. All information regarding the delivery of orders and cut off times for same day despatching can be found on our website: https://help.dirtylooks.com/customer/portal/articles/1467849-shipping-and-delivery-times- Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 5 years ago

“I wish I had done more research before spending the ridiculous amount on these extensions. I've been a loyal extension wearer for around 8 years now, and these are the poorest quality hair I've ever seen. They show up in the box all soft and nice, but wear them and style them (even following all the top care reccomendations) and they turn into tangly, mangy garbage. Horribly dissapointed, tried everything to fix them, will never buy again nor will I reccomend.”

Helpful Report

Posted 6 years ago

Dear reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team hello@milkandblush.com are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. They can also provide useful tips for maintaining your extensions and suggestions to prevent the knotting from occurring. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 5 years ago

“I’ve been a loyal customer to this company for around 7 years. I hadn’t bought extensions in around a year and a half because the quality was so thick and good I didn’t need to! The price has gone up by over a third, and unfortunately the quality has gone completely down. I received my ( much more expensive ) extensions and they are now very thin and yet lots of clips so impossible to put them in my hair without the clips showing and my hair does not blend in because the extensions are so thin. Throughly dissapointed that after so many years I now have to change who I buy my extensions from. Complete waste of a lot of money!”

Helpful Report

Posted 6 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. They can also provide useful tips for maintaining your extensions and suggestions to prevent certain issues from occurring. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 5 years ago

“Not only did I have to send over five emails to get a confirmation number that my order had been placed (they happily charged my card first without providing any other info). It has been two weeks and I still have yet to see a package come in the mail. I have emailed them every day for the last week to get a tracking number and have not had any response. DONT BUY FROM THIS CONPANY THEY ARE A SCAM”

Helpful Report

Posted 6 years ago

Dear anonymous reviewer, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I can see the team were able to successfully locate and provide you with an update on your order. A kind reminder, our offices are open Mon-Fri 09:30-17:30. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 5 years ago

“Absolutely fantastic!!! Came a day after I placed the order in a beautifully boxed packaging. I was skeptical Bacause of the bad reviews but I emailed before placing the order and they gave me the options and they replied within a day. Great company amazing customer service. I will be ordering again Thank you!”

Helpful Report

Posted 6 years ago

Dear Natasha, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you were happy with the prompt delivery and packaging of our extensions. We look forward to providing you with the same great quality and service going forward. Once again Natasha, we appreciate you taking the time to leave an honest review. With warm regards, Sadia Milk + Blush Support

Posted 5 years ago

“Just wanna let everyone know that the hair i received Was beautiful , and the packet and presentation as well 🙏🏽WAUW. And really Quick delevery , and I live in Denmark . Just Thank u🙏🏽🌸”

Helpful Report

Posted 6 years ago

“I have recently bought 2 sets over the last few months. One set was 12-14” in the shade Hot Toffee. The hair was amazing, so soft and silky. I ordered the 12-14” in paparazzi this week and again lovely hair and lovely colour. Really pleased. I will be ordering again and again with this company.”

Helpful Report

Posted 6 years ago

“First of all, Disgusting customer care. I placed an order for next day delivery, with the allocated time slot, I got one confirmation email. 4 days later the status of my order still has not changed. I have contacted Milk&Blush via twitter, face book and email multiple times and I have had NO response. My order was for a specific event which has now passed. I am disgusted at the service, they do not help, they ignore customers emails and facebook messages! the social media is a joke, whats the point in having it if you dont use it to help customers! ! I would not recommend this company. I will be using another.”

Helpful Report

Posted 6 years ago

Dear Rosie, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I can see our team were able to successfully assist you in amending your order shade and ensuring it was despatched the same day too. A kind reminder, our offices are open Mon-Fri 09:30-17:30. I hope this is helpful and once again Rosie, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 5 years ago

“AMAZING!; - The team supported and advised on the appropriate colour, which is a great match. - I ordered on the Friday noon and they came Saturday morning ( was expecting 5 days) - The packaging was great and they come in a neat little box, was impressed with that. - The thickness was just the right amount for me, I didn't use all the pieces provided. - The clips are undetectable once in. - Hair quality is amazing. Over the moon with these. I won't be buying from anywhere else in the future.. I would recommend these to everyone! Keep up the good work :)”

Helpful Report

Posted 6 years ago

“I use and have used hair extensions for many many years and only just found milk and blush and thought I would give them a try... and the right decision I made I would never ever order from else where now.. I have naturally really thick corse hair.. I ordered 16-18 inch quad set and omg they are the thickest and best quality hair I’ve ever come across. I will be recommending to everyone I know! I just love them!!!! And delivery was super quick too!”

Helpful Report

Posted 6 years ago

“Ordered a quad weft the other day, I have been told they have been delivered but I have not received them. Now I have to wait two weeks to see if they turn up.... needed the extensions for an event. Now I will have to go and purchase some more and will have spent double the money!!!”

Helpful Report

Posted 6 years ago

Dear Amy, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I can see that we were able to proceed with a lost order process for you and this was successfully resolved for you. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Sadia Milk + Blush Support

Posted 5 years ago

Milk & Blush is rated 4.2 based on 1,024 reviews