Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.14

4.1 Rating 1,040 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.1

Based on 1,040 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Milk & Blush 5 star review on 18th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute scammers and fraud! I bought my hair extensions for my wedding 3 days before - I ordered the clip in hair and ponytail. On arrival of my package there was only 1 item inside. The label on the envelope stated it was meant to be 1kg but when I weighed it on the scale it was aprx 500g. I sent them an urgent email saying I only had 1 of 2 items. They stated that both had been sent out. I truly believe they made the label with both items on the scale and then took out the clip in pony and only sent one item. The envelope was fully intact with no tampering and well sealed. They were quick to blame the courier provider. At the time DPD was used and the delivery driver is local in the area and a Gent. I honestly believe they had short-changed me and it was an in house robbery, which they failed to acknowledge or investigate further. The aftercare management was so poor I chased up several times to get an update. There was no apology. I had ordered 5/6 items over the wedding month for various family members and sent them proof which they failed to acknowledge. I work for the NHS, £260 is a lot for me. I just want to be reimbursed for the item I genuinely never received. I have literally been robbed. Its heart-breaking to have a sour memory over hair extensions for my wedding. Order number: #1001304248 Cost: £260”

Helpful Report

Posted 1 year ago

Hi Heenal, We're sorry that you are not 100% satisfied with your M+B experience, despite our team assisting you along the way. We're pleased to see that this has finally been resolved for you. If you have any further questions or queries, just reach out to our customer care team via email at hello@milkandblush.com. M+B Team ✨

Posted 1 year ago

“Don’t waste your time with next day delivery!!! £7 paid and ordered Wednesday AM - it’s now Sunday and still not arrived , not great when you have an event coming up or especially when you have booked a hair appointment to get them cut and styled ! I’ve always used milk and blush for 10 years even when it was headkandy before, never had a problem until now and my mother in law ordered me these as a gift”

Helpful Report

Posted 2 years ago

“Really disappointed, milk and blush have changed the hair extensions. I used to get Parisian dreams but now the sandy highlighted is not as good quality, hair styles don’t stay in and they look cheap.”

Helpful Report

Posted 2 years ago

Hi MBBabe! 👋 I'm sorry to hear that you are not 100% satisfied with your most recent order. Please feel free to get in touch with our customer service team at hello@milkandblush.com, where they can help you come to a resolution together. 💖 Have a beautiful day! 🎀

Posted 2 years ago

“Very poor quality, way back they was selling the best stuff on the earth. Not anymore. Dont buy there. They have too high prices for what their quality really is.”

Helpful Report

Posted 2 years ago

Hi Maria, I’m very sorry to hear that you are unhappy with your recent order. If you would like to send an email over to our customer service team at hello@milkandblush.com they would be happy to assist you with anything further💖

Posted 2 years ago

“If I could give these tape hair extensions a minus 10 I would. They do not even deserve a one star I am a professional hairdresser and have been for 8 years I have purchased milk and blush clip in extensions in the past and have always been quite impressed with how they have been, As they were only for special events an evening here and there there is no fault with them. I had thought from a positive experience with their clip ins the new tape extensions they are now selling would be great. Quite the opposite. I ordered 5 packs of tapes that equated to just over £500 I had them installed and after 3 weeks of them being in my hair they turned a different colour. I am normally fully aware as a hairdresser that things maybe impact this happening like going in chlorine water maybe using fake tan ect but I had not carried out any of these things. I also only used high quality salon professional products as I work in a 5 star salon on these extensions. I do not not expect from the experience I have in the hair industry for 100% human hair To do this. I have sent an email to milk and blush and I hope that they will live up to an expectation of good customer service and offer me some sort of compensation. Please avoid these tapes.”

Helpful Report

Posted 2 years ago

Hi there, we're very sorry to hear that you are unhappy with your recent order. We can see that our team are currently working with you in regards to this, we hope we can find a solution to fit you 💖

Posted 2 years ago

“Mauvaise teinte d’extension livrée et aucun suivi concernant ma réclamation”

Helpful Report

Posted 2 years ago

Hi there, I’m very sorry to hear this. Please feel free to pop us another email at hello@milkandblush.com where our customer service team would be happy to assist you with anything further💖

Posted 2 years ago

“Be careful with the colour match! I asked that they colour match my previous set of extensions that were purchased through this company when they were under a different name. After two wrong colour matches they refuse to make it right. I also had to pay $75 in shipping just to send them back the first time after they provided an incorrect match to their own product. I’m now out hundreds of dollars with unusable extensions. Very dissatisfied with the customer service. Sad because I really liked my previous set.”

Helpful Report

Posted 2 years ago

Hi there, I’m very sorry to hear that you are with your recent order. If you would like to send an email over to our customer service team at hello@milkandblush.com they would be happy to assist you with anything further💖

Posted 2 years ago

“I ordered from the website at 11pm on Thursday and paid for Saturday delivery. The monies was taken and email confirmation of delivery for Saturday was received. The item was not delivered. I contacted milk and blush on Monday and I was told the item was on back order and i was told this on the website and in the email confirmation. This was not true. I even asked where it mentioned this and had no reply. To cut a long story short, I am due to loose my hair, and have been wanting my last few months with my hair to be the red colour I’ve thought of having for years, I had a haircut booked and they were going to match my hair to the hair extensions that arrived. I am now not going to have the extensions on time for my appointment and won’t get a colour match as a result. I would be charged to cancel my hair appointment and it will be months for the next appointment, by this time I will have none of my own hair. I have asked for help and milk and blush are not willing to do anything to rectify their mistake and help me apart from offer a 20% discount that is available to everyone. My personal circumstances are not the companies issue of course, however I wanted milk and blush to understand how emotional and upsetting this is. Please do not trust the delivery times or expect any help if things go wrong.”

Helpful Report

Posted 2 years ago

Hi there - we're sorry to hear that you're unhappy with our service. Please feel free to email us at hello@milkandblush.com if you wish to discuss any further issues as we understand that your situation is sensitive💖

Posted 2 years ago

“DONT BUY THE TAPES. The hair is stringy, elasticated and melts when you straighten it. The customer service consists of a thousand pre packaged excuses and no intended solution and the quality in no way warrants the price. Go to Amazon - buy there cheapest hair, I promise it will be a quality dupe. In addition, don’t pay for next day delivery, my order took 5 days to arrive. Not. Worth it. At all.”

Helpful Report

Posted 2 years ago

Hi Jodie! I’m very sorry to hear you're disappointed with your most recent Milk+Blush purchase! I can see the team have been assisting you with this via email, but please feel free to get back in touch if you require any further assistance💖

Posted 2 years ago

“Not good quality! The hair is so thin and like rats tails at the ends and of course you can’t tell this until you’ve got it out the packaging, so unable to return and get refund.”

Helpful Report

Posted 2 years ago

Hi there! I'm so sorry to hear you're disappointed with your most recent Milk+Blush experience! If the team has not already assisted you, please feel free to get back in touch if you have any further questions💖

Posted 2 years ago

“Sent out extensions that had been worn and cut by someone else. Asking for a refund resulted in being blocked.”

Helpful Report

Posted 3 years ago

Hi there! I'm so sorry to hear that you're unhappy with our service. As mentioned through emails, our quality team would not send an order that has been cut previously. This is because we do not accept returns on orders that have been tampered with, including the hair being cut. You will note that the wefts are not all different lengths, however the hair is not cut with a blunt edge, otherwise this would not mimic natural hair growth 😊 Unfortuatnly as our team cannot identify any quality issues with your order, we are unable to accept a return on this order. I apologise for the inconvenience, however we can guarantee that this hair has not been cut or tampered with in any way. If you have any other questions or concerns, please email us over at hello@milkandblush.com💖

Posted 2 years ago

“I am super disappointed.I Recieved my hair extensions today and they look nothing like the colour in the video or the picture.The video and picture looked like they had beautiful blonde highlights through some darker blonde.In person these look like one solid muddy dark blonde color.Aweful color.I am a hairstylist and I can tell you right now that this is not human hair.I don't know what this is.It feels synthetic.You can wash human hair as much as you like and color it.I use to order from this company all the time when it was head candy and never had any issues.I paid over $400 Canadian for this garbage on top of a $75 fee at the post office and it would cost me a fortune to send back to the U. K.Im very upset because this was a very huge splurge for me that I don't often do in the first place and then to be extremely unhappy is another thing.”

Helpful Report

Posted 3 years ago

Hi Monica, I'm so sorry to hear that you're unhappy. We try our very best to accurately show all of our shades, however things such as lighting, the device being used etc can affect how each shade looks. Each set will contain a tester weft that is a part of the whole set, meaning that this can be used to match and test against your hair. This means that if only the tester weft is used and no void seal is broken, the item can be returned and we can advise further. All Milk + Blush hair extensions are made with 100% Remy Human Hair. However, we can't guarantee that the product contains only 100% Remy Human Hair and you’ll find that this is the same with all other popular hair extension brands. If the production line has just made a run of synthetic hair and then they produce a run of a different kind of hair, there is a possibility that some of the raw materials may remain. Also, it is dependent on the suppliers of the raw materials which can vary throughout the year. We pride ourselves on the quality of our hair extensions and we can promise that our sets are made with 100% Remy Human Hair. Although we do use 100% Remy Human Hair, our extensions must be looked after differently. This is because our scalp provides natural oils to our hair, allowing us to dye and wash our hair as much as we need. However, this is not the case for hair extensions as there is no natural supply of oil. Unfortunately, we are unable to predict custom charges as they are completely out of our control, We can't predict whether you will or will not receive a customs charge, any customs or import duties are charged once the parcel reaches its destination country. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Milk + Blush has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. If you have any further issues you wish to discuss, please don't hesitate to email us over at hello@milkandblush.com 💖

Posted 3 years ago

“I have been buying milk and blush clip ins for years. I colour my own hair copper and I usually buy the dye it yourself shade and colour them using the same tint and it blends perfectly. I have found the last few times I have ordered the extensions they are not taking to the colour (which hadn’t changed the same), and also the quality of the extensions after ONE wash deteriorates massively on the mid to end lengths of the hair. I am curious if there has been changes in the quality of hair from a few years ago that is causing this. I am pretty disappointed as there has been at least two full sets of extensions that are unwearable.”

Helpful Report

Posted 3 years ago

Hi there! We're sorry to hear that you're unhappy with your extensions, we would love to try and make this right for you as you are a loyal customer! As I'm sure you're aware, we will be able to accept a return on this order. As stated on our website, we reccomend to avoid washing our extensions as much as possible as it can dry out the extensions as there is not the same, natural oils provided to the extensions compared to the hair on your head. We reccomend using a Silicone Spritz to try and restore moisture in the extensions. Feel free to pop us an email at hello@milkandblush.com to discuss further💖

Posted 3 years ago

“Ordered extensions never delivered said they had to be sent back. Never got them and then when I tracked it they’re sent back. Company never advised me of this asked for money back and then was told I “had to wait” absolute joke have been waiting ages and I’ve no extensions I really need them too and now I’m down 300 euro of my own money. Bad service I’ve used them in past because hair is good but they are scammers”

Helpful Report

Posted 3 years ago

Hi there! Thank you for taking the time to leave us some feedback - we apologise that you feel this way about us. Unfortunately, there are many reasons why the order was returned to the sender that is completely out of our control - we completely understand your frustration. Once your order has returned to us, we'd be more than happy to assist and advise further. Please don't hesitate to get back in touch with any further questions!

Posted 3 years ago

“When my hair extensions arrived I loved the colour and how thick they were so immediately opened the seal to wear them. Upon spending hours curling them into my hair for a seamless look within 1 hour the curls from the extensions fell out and my own hair (which is super thick) remained curled. Severely disappointed that the curls dropped out as they now didn’t blend with my hair properly I contacted the milk and blush service team. At first they sent me a bunch of YouTube videos however this wasn’t helpful as I had already done this and also told me to add hair spray, again which I have done. They said I could return them for assessment which in their words meant curl them and leave them in a room with no other external conditions. I stated that of course in a room where they would be assessed and not in actual hair or facing external conditions they wouldn’t drop out. Despite speaking with the milk and blush team that the extensions are not fit for purpose they have returned them against my requests not too, sent me YouTube videos that won’t help the issue, and said to use hairspray. I don’t want my hair to look like someone from the musical hairspray where it’s so stiff you can’t get a hairbrush through it in attempt to keep the curls in, in addition it would be damaging to the hair so not good advice from a company that sells hair and should want the longevity of their hair extensions for their customers. Despite requesting that I would like a refund as they don’t do what they are meant too, they have refused. I’m severely disappointed as I researched so much into milk and blush and watched all their videos on how to best insert the clip in extensions as they were my first hair extensions I have ever bought and was happy to spend and invest quite a bit of money into finding the perfect ones (as Milk and Blush aren’t cheap!) and as they had the option for thick hair I was very excited however I was extremely let down and would never buy from them again and definetly wouldn’t ever recommend them.”

Helpful Report

Posted 3 years ago

Hi Melissa! Thank you for taking the time to leave us a review. We're saddened to see your comments on this occasion however we can see that our quality control team did do their best to assist you, thankfully finding no fault to your set of extensions. If you have any further questions or queries please don't hesitate to get back in touch and our friendly team will be happy to help 😊

Posted 3 years ago

“It’s been 23 days since I placed my order on December 4th, and I I still have not received it. I paid extra for expedited shipping and my order has been “leaving the UK” for 3 weeks now. Tracking has not moved and Milk and Blush has not offered me any additional information or provided any alternatives. It’s a shame because I am a returning customer and would’ve appreciated some type of compensation or at least been offered a new shipment be sent out.”

Helpful Report

Posted 3 years ago

Hi Taylor! 💕 We're really sorry to hear your shipping has been delayed recently. Unfortunately due to some COVID restrictions with overseas shipping at the moment, some packages are taking longer than we would like to reach their destination. This is out of our control but we appreciate how frustrating that may be for you. Please continue to keep an eye on your tracking information for updates and do get back in touch if you have any further queries or concerns! We really appreciate your patience and understanding during this time 😊💖

Posted 3 years ago

“Sent me purple streaky hair and refused to exchange or refund me. Awful service”

Helpful Report

Posted 3 years ago

Hi there! All of our products are packaged with hygiene seals in place so that we can guarantee all orders are hygiene treated and unused when they arrive with you. Unfortunately opened or used products are no longer eligible for return, this way we can guarantee the hygiene safety of all of our orders 🙌🏼 if you have any further questions, please don't hesitate to get back in touch with our team 😊

Posted 3 years ago

“Worst extensions I’ve ever bought, they are so dry and ratty after only wearing them a handful of times, I contacted them for advice and they just said I shouldn’t have washed them, I’ve washed all of my other extensions with no problem but these are now going in the bin- very very gutted.”

Helpful Report

Posted 3 years ago

Hi there! Thank you for taking the time to leave us a review. Unfortunately washing your extensions can dramatically affect the quality due to the lack of natural oils in extensions that our own hair has to restore the softness after exposure to water. We don't recommend doing this unless absolutely necessary. We would recommend the use of a silicone to restore some of that softness if you haven't done so already 😊💖

Posted 3 years ago

“They ignored me and didn’t help at all after me and my sister both received parcels with no extensions in! My sister got her money back but they won’t give me mine back and keeps ignoring me! Please do not use this company as they scammed me and took my money! I’ve contacted the local fraud authorities too”

Helpful Report

Posted 3 years ago

Hi there! I can see that the team have been in contact with you regarding the delivery of your item with Royal Mail. Many thanks 😊

Posted 3 years ago

“One of the worst brand of extentions I've ordered from. So thin and see- through😱 I'll stick to foxy locks in future.”

Helpful Report

Posted 3 years ago

Hi Maddie! We're really sorry to hear that you feel this way. I can see that you haven't yet got in touch with our customer care team with regards to any issues with your order. Please do pop an email to hello@milkandblush.com for us to assist you further, our team are happy to help 💖

Posted 3 years ago

Milk & Blush is rated 4.1 based on 1,040 reviews