Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.16

4.2 Rating 1,026 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.2

Based on 1,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Milk & Blush 5 star review on 13th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have emailed 4 times now and still had no reply, I ordered my extensions early last week and needed to change my order be find out when they will be delivered as still say on Hold. It is ridiculous that you have no telephone contact number for anyway to speak to anyway and it seems no one can be bothered to reply to emails!! Really disappointed me will not be ordering from this company again.”

Helpful Report

Posted 7 years ago

Hey Amber, thanks for taking the time to give us your feedback of your experience with us :) I've just looked into this and can see the team did get back to you regarding this, however unfortunately we were updating our warehouse processes at the time and this caused a slight mix up with shipping time frames so please do accept our apologies for any inconvenience caused by this. I'm pleased to say these issues are now completely resolved and we have resumed super fast despatch over the past few months :) xoxo

Posted 7 years ago

“I ordered these hair extensions 10 days ago and am still waiting for them to be delivered? It does say for Australia up to ten business days and it's been the Easter weekend too, so perhaps they'll come after. What I find strange though is that there are no contact details or an email for customers. Also they should update us on what is going on. My order has said "shipped" for 10 days. I paid a lot of money for these and would like to know what is going on.”

Helpful Report

Posted 7 years ago

Hey there, thanks so much for taking the time to give us your feedback :) I've just looked into this for you and can see the order was despatched on the same day the order was placed and delivery to Australia is estimated at 4-10 working days so this wouldn't include any weekends or bank holidays :) Once an order has been shipped, you should receive a shipping confirmation email with your tracking info which can be used on the Royal Mail website to keep an eye on the progress :) I hope this helps :) xoxo

Posted 7 years ago

“I ordered my extensions on Tuesday and paid for next day delivery. It's now Saturday and they still haven't arrived. I have emailed every day to try to understand when my extensions will come (I have stressed since Wednesday morning I need them for Sunday). The customer service team only seems to reply to certain emails. Bad customer service. I won't be ordering again from here my weekend has been RUINED. Waste of £153.”

Helpful Report

Posted 7 years ago

Hey there, thanks for taking the time to give us your feedback :) It's super helpful for us to improve in future :) I've just looked into this and can see that this order was placed while some improvements to our warehouse system were taking place. During this time, unfortunately some orders were a little delayed in being shipped out. However I can see that the team offered to refund your next day delivery costs and to get this out to you as soon as possible. Please do accept our apologies for any inconvenience caused for this order, however I can assure you our system is now all updated and we are back to orders being shipped out super quickly :) xoxo

Posted 7 years ago

“I ordered my hair the 31st of March. It is now April 10th I have not recieved my hair as i ordered from you guys because it says ships in 3-6 days. I would now like my money back this has been a huge waste of time. I ordered this hair so I had it for an event I need to attend this evening. This is absolutely rediculous, especially for the amount of money I paid to get these. I will not recommend nor order from this company again. I cant believe this. I have no hair extensions for the main purpose I ordered these for. This company has NO customer service phone number to reach them at. I am very disappointed. Please let me know how to cancel my order. I would like my 254 dollars back now..”

Helpful Report

Posted 7 years ago

Hey Becca - firstly thank you for taking the time to provide us with your feedback of your experience with us :) We're usually known for super fast despatch and delivery all over the world and so we regret that we fell short of this for you on this occasion. Delivery in the US is estimated at 3-6 working days. As your order was placed past the cut off time for same day despatch on 31st March, this was shipped on April 3rd and was delivered on April 12th which makes 6 full working days. I hope this makes sense :) We don't have a dedicated customer care line, however our team are more than happy to help via email at hello@milkandblush.com :) xoxo

Posted 7 years ago

“They said shipping takes 3-7 days in still waiting on 7th day. I've never experienced anything to take this long to ship. My order has said "in transit" for 4 days now...”

Helpful Report

Posted 7 years ago

Hey there, thanks so much for giving us your feedback :) We're usually known for super fast and efficient delivery and so we regret that we fell short of this for you on this occasion. I've just looked through our correspondence with you and can see that unfortunately customs held your package which resulted in a slight delay. Customs will sometimes hold orders for review and unfortunately this is beyond our control. Customs can be a little slow with assessing packages, so please do accept our apologies for any inconvenience caused by this delay although I'm glad to see they did reach you in the end :) xoxo

Posted 7 years ago

“I paid for next day delivery Tuesday evening, there was no indication on the site that I could find of a cut off time. They didn't come Wednesday which I just put down to me missing a cut off time (which is still not acceptable as I couldn't see anywhere saying there was one). But now I'm extremely disappointed as I am STILL waiting and it is Friday! My order has been saying shipped for over 24 hours now. I've never had an issue with postal services before when ordering next day delivery so I will be very upset if milk and blush just blame it on that.”

Helpful Report

Posted 7 years ago

Hey there, thanks for taking the time to give us your feedback :) I'm sorry to hear your order hasn't reached you as expected. I can confirm your order was shipped in line with the dispatch guidelines on the website and can see that a member of the team has got in touch as your order is showing as having been delivered. The team will be sure to guide you through finding whether your package was left with a neighbour or elsewhere :) xoxo

Posted 7 years ago

“I purchased these extensions and it still says it's processing it been 5 days and the order number that was given to me won't let me track my order. I know you took the money right out of my account. I've emailed and no response, this is very upsetting.”

Helpful Report

Posted 7 years ago

Hey there, thanks for giving us your feedback on your recent experience with us :) The team are usually super quick to ship all orders so this sounds super strange - perhaps the item you ordered was out of stock or there was an address issue? I'd really recommend checking your emails as the team get in touch with all customers if there's any hold up with an order :) xoxo

Posted 7 years ago

“I ordered the triple weft, colour "love this feeling" in 16-18". I cannot express how happy I am with them. After reading previous reviews I was pretty sceptical after spending £106 on them but they are soooo much better than other brands I've bought including hair planet and beauty works. The hair is super thick, matched my hair PERFECTLY and they don't stick out of your head like normal clip ins do. This company have made a loyal customer with me, will definitely be buying from them again!”

Helpful Report

Posted 7 years ago

Hey Lucy, thanks so much for taking the time to give us your feedback of your latest experience with Milk + Blush :) We're so happy to hear you found your perfect match and that you find our extensions super thick from top to bottom - this is something we're really proud of :) Be sure to tag us on instagram @milkandblush so the team can check out your luscious locks :) xoxo

Posted 7 years ago

“I got these extensions around 3 month ago, they are still amazing as the first day I got them and they are THE BEST. I've shopped around a lot and these are by far my favourite. The thickness and softness from top to bottom are amazing. I'll 100% be ordering more.”

Helpful Report

Posted 7 years ago

Hey Louise - firstly, thank you for taking the time to provide us with your feedback on your experience with Milk + Blush - it really does mean a lot :) It's great to hear you find Milk + Blush extensions super thick and soft from top to bottom and we are now your favourite brand for clip in extensions :) Be sure to tag us on instagram @milkandblush so the team can swoon over your dreamy locks :) xoxo

Posted 7 years ago

“There is no way to speak to customer services. I have paid for next day delivery (and for a reason) yet the order is still showing as processing and has not been delivered. Even though you state on your site that you are really quick at packing?! -which doesn't seem like the case. I just want to know why is happening with my order??? And although I have emailed I have had no response!!!”

Helpful Report

Posted 7 years ago

Hey there - thank you for taking the time to give us feedback on your recent experience with us :) This sounds super strange as our orders are usually shipped super quickly unless these are out of stock. Can I also check that you emailed the team at hello@milkandblush.com? The team aim to get back to all emails within 1 working day and so fingers crossed a member of the team has replied by now :) xoxo

Posted 7 years ago

“Only giving 2 stars for the amount of hair that you get with the quad weft. The quality of the hair is awful!! I bought these clip ins thinking that they would be a great alternatives to microbeads but, having only worn the hair at max 4 times it has gone sticky and tangled. Completely not fit for purpose!!!!”

Helpful Report

Posted 7 years ago

Hey there - thanks for taking the time to provide us with your feedback :) I'm sorry to hear you haven't found our product fit for purpose on this occasion. We would always encourage customers to get in touch with the team at hello@milkandblush.com as soon as any concerns or queries arise so that we can get to the bottom of it as quickly as possible for you. I've just looked into our correspondence with you on this and can see that the team have requested the set back for the Quality Control team to take a closer look at and get back to you with a resolution - we look forward to receiving your set back so that we can look into this for you as soon as possible :) xoxo

Posted 7 years ago

“I have been buying hair from what now is Milk & Blush when they were HeadKandy and I have been extremely pleased with my hair extensions until the last set. They have been weaved with synthetic hair so the first time I styled them the end of the hair is crispy feeling. Looks like it is time to change brands. The company quality hasn't been great since the change and i am bummed because i used to love them.”

Helpful Report

Posted 7 years ago

Hey Makenna :) Thank you for taking the time to provide your feedback :) Our extensions are 100% Grade A Remy Human Hair and if you have any concerns about the quality of the hair we would always recommend customers to get in touch with our customer care team as soon as any issues arise so that we can look into this and get to the bottom of it as quickly as possible :) I can see that you haven't got in touch with us regarding your concerns - if you'd like to discuss this further so that we can come to a resolution for you please feel free to send us an email at hello@milkandblush.com :) xoxo

Posted 7 years ago

“I ordered my extensions and paid for shipping and as people have said below, I still have not received them. It has been more that 6 days and the tracking still has not been updated. If I do not receive these, I will be extremely mad coming that I paid over $200 for these extensions. There is no way to contact the company either! If the company is reading this review, please figure out what is happening to the shipping of your extensions or please return my money. Thanks.”

Helpful Report

Posted 7 years ago

Hey Lizzie, thanks for giving us your honest feedback :) I'm sorry to hear that your order still hasn't reached you. Unfortunately, we do have to rely on the postal services for our orders to be delivered on time and we apologise on their behalf for any inconvenience caused by this. If you email the team at hello@milkandblush.com with your order number they would be happy to look into the current whereabouts of your order :) I'll also be sure to pass on this feedback to the relevant department to look into further xoxo

Posted 7 years ago

“I am still waiting for a set of hair extensions I ordered 11 days ago. There has been no update in tracking in 10 days and I cannot email them anyplace on their website. I am disappointed with the long wait and lack of available communication with customer service”

Helpful Report

Posted 7 years ago

Hey there, thank you for taking the time to give us your honest feedback of your experience with us - we find it super helpful :) I'm sorry to hear the tracking info for your order hasn't yet updated. If you send the team an email to hello@milkandblush.com with your order number they would be happy to look into this further for you :) xoxo

Posted 7 years ago

“I ordered a set of hair extensions from this website and the only option I was given for shipping was the 3-7 day flat rate which I was okay with. I paid the $10 shipping fee and placed my order. It's almost been two weeks and I still have not seen my extensions. Every time I look to "track my order" the website is messed up and it doesn't give me an updated location. I won't be wasting my time with this website again.”

Helpful Report

Posted 7 years ago

Hey there, thank you for taking the time to give us your feedback of your most recent experience with us :) I'm sorry to hear that you've been having trouble tracking your order, the USPS website is usually super easy to use and so we apologise on behalf of the postal service for this. Please do bear in mind that all shipping time frames are estimates and that these are exclusive of business days. I can see that you have emailed the team about your delivery concerns and the team got back to you asking for more info so they could look into this further for you. It would be great if you could get back to us with the required info so that we can go about sorting this out for you as soon as possible :) xoxo

Posted 7 years ago

“The extensions were no where near thick enough and didn't match my hair colour either. I ordered "Stalker Worthy" after Milk and Blush advised me to get that colour. As well as this, I wasn't sent a sample of the hair, so I had to break the hygiene seal to see if it was thick enough/the right colour - now I can't get a refund. So, I've either been advised completely wrong and paid £35.95 for something completely wrong for my hair (also been given terrible advise by the company) or I've been sent the wrong order. Either way I'm not happy.”

Helpful Report

Posted 7 years ago

Hey Ellen, firstly, thanks for taking the time to give us your feedback :) I'm sorry to hear Stalker Worthy wasn't a match for you - please do bear in mind that the shade match is just a suggestion, the team do try and match as closely as possible and we also provide a shadematcher page of the shades in different lighting situations to give you a better idea of the what the shade can work with. We're usually known for super thick hair from top to bottom and so I'm sorry we fell short of your expectation on this occasion. I've just looked through our correspondence with you and can see that we are working towards a resolution so fingers crossed we can sort something out for you super soon :)

Posted 7 years ago

“Ok so, i feel i need to do a new review, i left a not so great review (really if im honest because i was in a huff that they didnt come for my night out 🙈) when I actually ordered after the cut off point for next day delivery (which i didnt realise) anyway they just came, i ordered 20/22 inch this time and omg i am in love! So thick and beautiful in the triple weft set, so i am sorry and this is an honest review! Also didn't realise the team didn't reply during weekends, so was unfair to say they weren't great either sorry guys Xxx”

Helpful Report

Posted 7 years ago

Hey there :) thank you so much for updating your review. This is really honest of you and we really appreciate it :) We're so glad that you love your Milk + Blush extensions now they've arrived and that they're super thick for you :) Our Customer Care Team work really hard to reply to all emails as quickly and informatively as possible so if you have any other queries or questions in the future please don't hesitate to get in touch :) xoxo

Posted 7 years ago

“Hair is ok, i have had better from hair planet but they no longer sell clip ins, customer care not great either 😩 Contacted them on fb, twitter, and email and still nothing!”

Helpful Report

Posted 7 years ago

Hey there :) Thanks for leaving us your feedback :) We're glad to hear our hair works for you :) I'm sorry your experience with our Customer Care Team wasn't up to your expectations. We aim to respond to all correspondence within 1 working day - perhaps your email was sent over the weekend? Nevertheless, we will continue to work to improve our Customer Care as this is super important to us :) xoxo

Posted 7 years ago

“Hi does anyone know if my dark brown extensions will take a black hair dye? (Need them darker) :)”

Helpful Report

Posted 7 years ago

Hey there :) Hair Extensions from Milk + Blush can be dyed up to 2 shades darker or you may be able to apply a toner. If you need to dye your extensions more than 2 shades darker, pre-pigmenting prior to dying will be required. Pre-pigmenting can be a little tricky to do at home, we recommend speaking to your stylist about this. Hair extensions cannot be bleached or lightened. Importantly we recommend that a strand test is completed prior to dyeing, always follow the dye manufacturer's instructions and the Milk + Blush dye guide. If you are unsure about dyeing the extensions then your stylist will be most helpful. Most stylists will have experience of dying hair extensions and can avoid many of the pitfalls associated with box dyes. I hope this helps, if you have any other questions, then feel free to email the team at hello@milkandblush.com and they'd be happy to help :) xoxo

Posted 7 years ago

“hi guys this is not a review more of a enquiry has anyone used these extensions to weave into the hair rather then clip them in and was they ok xxx”

Helpful Report

Posted 7 years ago

Hey there, Milk + Blush extensions have only been tested for clip in purposes and we wouldn't recommend using these in any other way :) If you have any other questions or queries, please don't hesitate to get in touch with the team at hello@milkandblush.com and they would be happy to help :) xoxo

Posted 7 years ago

Milk & Blush is rated 4.2 based on 1,026 reviews