Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.16

4.2 Rating 1,023 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.2

Based on 1,023 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product received yesterday and they're stunning! Amazing quality and true to description!”

Helpful Report

Posted 4 years ago

Dear Selina, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions. We look forward to providing you with the same great quality and service going forward. Once again Selina, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 4 years ago

“Great value for money - the shade colour match is perfect and the extensions are easy to clip in (opinion a first time user of extensions). Also had speedy delivery which is fab for someone who is impatient like me! Highly recommend Milk+Blush.”

Helpful Report

Posted 4 years ago

Dear Anna, Thank you so much for your honest review of Milk + Blush hair extensions. The team were so happy to hear your shade match was perfect and to know you were pleased with the prompt delivery our extensions. Once again, Anna, we really appreciate you taking the time out to leave an honest review. With warm regards, Milk + Blush Support

Posted 4 years ago

“Amazing services great team fantastic welcome x👍👍👍😄 Thank you for making me feel so relaxed and at home”

Helpful Report

Posted 4 years ago

Dear Ruth, Thank you so much for your honest review of Milk + Blush hair extensions. The team were so happy to hear your positive feedback. Once again, Ruth, we really appreciate you taking the time out to leave an honest review. With warm regards, Milk + Blush Support

Posted 4 years ago

“Absolutely first class service. Would definitely use them again!!”

Helpful Report

Posted 4 years ago

Dear Anonymous reviewer, Thank you so much for your honest review of Milk + Blush hair extensions. The team were so happy to hear you're pleased with your experience with us. We look forward to providing you with the same quality service going forward. Once again, we really appreciate you taking the time out to leave an honest review. With warm regards, Milk + Blush Support

Posted 4 years ago

“Just received my first order of hair extensions and I have to say I am over the moon with them. The quality is excellent and they look fabulous in. The colour of the extensions matched perfectly and you would never know I had extensions in. Love them. Customer service and delivery were second to none and I will definitely be buying from Milk & Blush again and have recommended you to all of my friends.”

Helpful Report

Posted 4 years ago

Dear Ceri, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions and customer service. We look forward to providing you with the same great quality and service going forward. Once again Melisa, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 4 years ago

“I love my hair! Always wanted princess hair and decided to treat myself - best thing i ever did! Their shade match service was spot on and all the questions i asked were answered super quickly.”

Helpful Report

Posted 4 years ago

Dear Fern, Thank you so much for your honest review of Milk + Blush hair extensions. The team were so happy to help you with a shade match and are thrilled to hear they were a perfect match. Once again, Fern, we really appreciate you taking the time out to leave an honest review. With warm regards, Milk + Blush Support

Posted 4 years ago

“In August I bought the seamless extension set after a rave review by an IG influencer. She said she had hers for a couple years and they were still looking great. I was very torn between what brand to go with. I chose milk+blush. Biggest mistake ever. I have followed the care instructions but within a month they were tangling so bad I couldn’t wear them without embarrassment. I am aware that they say to replace them every 3-6 months but I am a long time extension user. I had to go back to wearing my previous extensions that are 3 1/2 years old, they look much better than the milk+blush set which are only a few months old. I would never recommend this brand to anyone. If you are looking for extensions that wear as your natural hair this is not the brand. I am beyond disappointed and now I don’t have the money to buy a quality product. DO NOT BUY!!!”

Helpful Report

Posted 4 years ago

Dear Courtney, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided and are of course disappointed to hear that you weren't satisfied with your most recent set of Milk+Blush extensions. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. They can also provide useful tips for maintaining your extensions and suggestions to prevent the knotting from occurring. I can't seem to find any correspondence from you on our system Courtney, so if you'd like to drop the customer service team an email at hello@milkandblush.com we will be more than happy to assist you further with this :) I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Milk + Blush Support

Posted 4 years ago

“At first I wasn’t sure whether I was making a wise decision as I had read some reviews about slow shipping but I have to say Milk and Blush are bloody marvellous!!! I very unwisely left it until the last minute to order for a wedding client of mine and I missed the last orders time for posting. They still had the extensions sent out to me in time and I literally do not know where I would have been without the help of the fab customer care team. The extensions are exactly what I needed and some. Both myself and my client can’t thank you enough!”

Helpful Report

Posted 4 years ago

Dear Kirsty, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you were happy with the prompt delivery and customer service you received! We look forward to providing you with the same great quality and service going forward. Once again Kirsty, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 4 years ago

“I just purchased the 16-18 inch in Good Vibes, which is a brown/black color. I love them! They are so soft and natural looking and have not shed like my experience with other extension brands. I am very happy with this brand.”

Helpful Report

Posted 4 years ago

Dear Rodika, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions. We look forward to providing you with the same great quality and service going forward. Once again Rodika, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 4 years ago

“I cannot recommend Milk+Blush enough! I've never worn extensions before and am so impressed with the quality of the hair, the shade match service and the customer service in general! These extensions blend so seamlessly and are of such great quality, I get so many compliments on them! I ran into a couple of issues with my order and the customer service team couldn't have done enough to help me. So refreshing to come across a company that actually cares this much about their customers. No question is too much trouble and they got back to me so quickly! Absolutely brilliant, will be re-ordering!”

Helpful Report

Posted 4 years ago

Dear Rebecca, Thank you so much for your honest review of Milk + Blush hair extensions. We're so glad you're thrilled with your first set of extensions! The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions and customer service. We look forward to providing you with the same great quality and service going forward. Once again Rebecca, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 4 years ago

“I have been a loyal customer to Milk and Blush for 2+ years, at first I really loved the quality of extensions but have noticed that over the years the quality has gotten worse and worse. The latest extensions I ordered showed up in a discoloured box when compared to the boxes of previous extensions. I found this strange but since the extensions looked okay I didn't mention anything. After one month the poor quality of the extensions really showed. The seamless clips snapped in half and the hair was really tangled like dreadlocks. I have ordered from the company before and I have even dyed and washed my previous extensions and they never got to this state. I think that the extensions were being stored in a hot warehouse (hence the discolouration of the box and quality of extensions) when I send them an email about my concerns they had no suggestions. I sent a few more emails and finally they told me that they would review the extensions but only if I paid to send them back. I live in Canada and this is extremely expensive not to mention really bad for the environment to send damaged extensions across the globe just to examine if they were really damaged or not. I asked them if they had another option and they didn't. Needless to say I expected more from Milk and Blush especially since I have been a loyal customer for many years. I have decided to go with Bellami hair extensions instead and they are better, cheaper, and the delivery time is way faster. Dissapointed.”

Helpful Report

Posted 4 years ago

Dear Chelsea, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I can see that you've been in touch with our customer service team who have advised, as per our quality complaints process, that we would need the hair sent back to us for testing in order to provide a resolution. We do this with any quality related queries we receive so that we can fully determine the problem, which I'm sure you can understand would need to be done before issuing a refund or a replacement set. I can also see that the team have issued you a refund for your shipping costs in order to help with the cost of returning the set back to us, and that your shipping address for the order was based in Europe, not Canada, so therefore could actually be received in 1-5 days for the same amount which has been refunded for you :). Please let us know if this information is incorrect on our system on your account with us and we'll be sure to change this to save any future confusion regarding shipping times and costs. We thank you for your loyal custom over the last few years Chelsea. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Milk + Blush Support

Posted 4 years ago

“I have worn these extensions for years!! Since they were branded as Headkandy. I've NEVER found anything better the quality is phenomenal. However, my last set of extensions did not hold up well for some reason or another. I contacted customer service to let them know of my disappointnent and recieved a reply within 5 minutes!! Standard protocols were followed and the hair was to be sent back to quality control for further analysis. A few hiccups occurred with the courier service over a 3 day period so as a gesture of good will, they sent me a brand new set the next working day. They have been nothing but helpful to me- which to be honest, took me aback as I've never recieved such great customer service from any company I've ever ordered from. They are still going to keep in touch with me to let me know the outcome on my old set. I can not fault this company at all. Such a positive experience that I wanted to share. Thanks so much, from a very loyal customer that will ALWAYS be back xx”

Helpful Report

Posted 4 years ago

Dear Lauren, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions and customer service. We look forward to providing you with the same great quality and service going forward and thank you for your loyal custom over the years. Once again Lauren, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 4 years ago

“I have to starr by saying I am a fan since 2015 and i can say hair is top quality, however today I had a pretty disappointing experience. I ordered “Honey Hustle” as I got some highlights for my sisters wedding, paid the extra fast shipping to get it on time. Today I opened the mail to find I got a shade called “Bel Air Baby” wich is a very blonde ombre and nothing like the highlighted extensions I needed. I understand mistakes can happen but unfortunately I dont have time for a return, I will take them to a hair dresser and ask what they can do but ofc this is extra time and money :( I wish I would be in the UK but sadly it isnt the case. Girls, please pay more attention as this was an important ocasion for a faithful customer and it was ofc a bummer”

Helpful Report

Posted 4 years ago

Dear Gabriela, Thank you for your review of our hair extensions. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. We're so sorry to hear you did not receive the correct order, I can assure you that this kind of problem is a very rare occurrence and that it is certainly not what we would expect from our company. It is of course disappointing for you as a loyal customer who ordered specifically for an event, and we can only apologise for these unfortunate circumstances. Of course we would be happy to refund you for your order if you change your mind in regards to your plans to dye the set. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. I can see that you got in touch with our customer service team and that they have responded with regards to your order, and they will be happy to assist you further with this. We’ll be sure to keep an eye out for your response. I hope this is helpful and once again, we appreciate you taking the time to leave a review. With warm regards, Milk + Blush Support

Posted 4 years ago

“Been using these hair extensions for years now I've ordered every colour and have always been spot on! So much hair for the price and last ages. Had a few problems with delivery due to royal mail and the milk and blush customer service team were brilliant, replying straight away and answered all questions and offered as much as help as they could. Reccomend to everyone and anyone who asks about extensions”

Helpful Report

Posted 4 years ago

Dear Hayley, Thank you so much for your honest review of Milk + Blush hair extensions. The team are thrilled to hear you've loved our extensions for so long, and we're super glad to know you had such a positive experience with our customer service team. Once again, Hayley, we really appreciate you taking the time out to leave a review. With warm regards, Milk + Blush Support

Posted 4 years ago

“Cannot recommend them enough! Having never used hair extensions before, Milk and Blush guided me through the process- helping me pick the right shade and length. Product is easy to use and great quality.”

Helpful Report

Posted 4 years ago

Dear anonymous reviewer, Thank you so much for your honest review of Milk + Blush hair extensions. The team were so happy to help you and are thrilled to hear your extensions were a perfect match and that you love the quality of the hair. Once again, we really appreciate you taking the time out to leave an honest review. With warm regards, Milk + Blush Support

Posted 4 years ago

“I have lost track of how many sets of extensions I have purchased from Milk & Blush over the years, but the first was way back when they were still HeadKandy. My extensions have never got to a point that I couldn't wear them, I have just dramatically changed hair colour over time. I always receive compliments for them and whenever I get them cut in, my hairdressers have always asked what brand they are so they could look into using them in the future. Will never use any other brand. Their customer service is super responsive and they've always made it to Australia in reasonable time.”

Helpful Report

Posted 5 years ago

Dear Megan, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions and customer service. We look forward to providing you with the same great quality and service going forward. Once again Megan, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 4 years ago

“Fantastic hair and fast delivery, communication was very responsive. I love the hair it feels lovely, I think the invisible weft could be a little more thicker as I bought the same some where else and that was a lot thicker. Colour was perfect. The packaging is cute. Thank you milk + blush. 💕”

Helpful Report

Posted 5 years ago

Dear Jo, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is glad to hear your feedback and to know you continue to enjoy the high quality of our hair extensions, and will be sure to take your comments regarding the thickness on board. We look forward to providing you with the same great quality and service going forward. Once again Jo, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“I’ll give it a 50/50 Quality of hair seemed good on the sample I was able to touch. Color did not match so instead of receiving an exchange I have to refund the item and reorder. I needed these for an important event and honestly having to return them and wait until I’m refunded the money is a pain in the ass so I will not be ordering them and Will advice anyone to avoid the hassle because chances of them not matching and having to go through all this isn’t worth it.”

Helpful Report

Posted 5 years ago

Dear anonymous reviewer, Thank you for your review. Here at Milk + Blush customer satisfaction is very important to us, so we appreciate all feedback provided. Our customer service team are always happy to look into any questions or queries you may have related to your extensions and are very prompt with their response times too. This includes providing a shade match service. We're sorry to hear you were disappointed with your order as a result of the shade. If you were to consider placing another order with us after receiving your refund, a member of the team would be more than happy to assist you in finding a shade better suited to your hair. Once again, we appreciate you taking the time to leave a review. With warm regards, Milk + Blush Support

Posted 5 years ago

“Super fast delivery cery good communication and amzing quality and so thick from root to tip i highly recommend these . Cute storage box to perfect for me as i travel alot Thank you milk and blush xxx”

Helpful Report

Posted 5 years ago

Dear Sammy, Thank you so much for your honest review of Milk + Blush hair extensions. The team were so happy to help you with a shade match and are thrilled to hear they were a perfect match. Once again, Sammy, we really appreciate you taking the time out to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

“Have to say that I struggle confidence wise with my hair on a daily basis as it’s so fine and fly away. Received my seamless set in 12/14 inch and I have never been so happy with the results as I have previous extensions used. They are so light and comfortable that I can barely feel they are in my hair. Colour match is spot on. I have been so happy with Milk+Blush from the beginning. From the customer service to the amazing quality of hair. Have already recommended to friends! Thank so much I am in love 🤩🤩🤩”

Helpful Report

Posted 5 years ago

Dear Lottie, Thank you so much for your honest review of Milk + Blush hair extensions. The team here is thrilled to hear your positive feedback and to know you continue to enjoy the high quality of our hair extensions. We look forward to providing you with the same great quality and service going forward. Once again Lottie, we appreciate you taking the time to leave an honest review. With warm regards, Milk + Blush Support

Posted 5 years ago

Milk & Blush is rated 4.2 based on 1,023 reviews