Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.17

4.2 Rating 1,010 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.2

Based on 1,010 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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hello@milkandblush.com

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Milk & Blush 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the hair and the packaging just what i wanted , but i always have trouble with customs and i have to always double pay ,so be careful if you order from the European Unión ,other than that love the hair ❤️Best hair ever .”

Helpful Report

Posted 4 months ago

“I would give ZERO stars if I could. I have ordered tape extensions from milk + blush and spent a lot of money, for 2 weeks after professional application to be left with constant knotting and matting hair extensions. I have followed all hair extension aftercare (I have had tapes for a long time now) and tried everything I can. Yet I feel the need to take a hairbrush everywhere I go as other wise I look like a birds nest. I bought this new set of extensions for my wedding, and when speaking to customer service they were no help, saying I would have to send them back for them to do 'thorough testing' before doing anything. I explained this would leave me with no extensions for the wedding and I do not have the money to be buying them again ahead of my day!! To be told I haven't read the terms and conditions properly.. THE worst hair I have ever had in my 5 years of wearing extensions, the slight head movement and I am left with matting and tangling in my hair. I can't even wear my hair in a pony tail without it knotting😂 all of this met with the worst customer service. DO NOT BUY”

Helpful Report

Posted 4 months ago

“First time ordering from the brand, and I’m disappointed. I ordered some new sets of invisible tape ins, and selected two dark brown hair tones - but when they arrived they were far from the pictures on the website to the point that I assumed there had been a packing issue and that I had gotten the lighter tone of each by accident. I got in touch via email and the email back was basically ‘nope that’s correct and sometimes it varies from the photos’ - not helpful, as I now I’ve opened the hair I need to dye the hair to try and get to the tones I expected, not what you want for your wedding. Picture to show the two hair tones on a white background and a competitor ‘dark brown’ piece which is also similar to the website picture they were displaying.”

Helpful Report

Posted 4 months ago

“As an avid hair extension user, I have tried just about every brand out there, but Milk and Blush have been my go-to for a few years now. They have an extensive colour range and the quality of their extensions is outstanding. I have used them through various hair colour changes (dark brown, red, highlighted brown and blonde) and their products impress me every single time. The hair arrives beautifully packaged, delivery is consistently quick, and the customer service is top-notch. Milk and Blush are one of the few brands to actually go above and beyond for their customers. I would highly recommend this brand to anyone!”

Helpful Report

Posted 5 months ago

“I ordered some nano tip extensions to bulk out the ones that I already had it, I knew they would be good as I have used the clip ins for years but I can honestly say they’re the best nano tips I’ve ever had in and so much more comfier with the silicone threads. I’ll definitely order more x”

Helpful Report

Posted 5 months ago

“So so happy. After much deliberation i bought 20 inch classic clip in extensions. I’ve got a mixture of thick and thin hair but the clips are hidden well… The colour matches perfectly which i didnt expect due to having natural highlights in my hair but you cant even notice. I’m in love. Thank you Milk and Blush 🩷”

Helpful Report

Posted 5 months ago

“Helpful customer service, and a quality product. Well worth it.”

Helpful Report

Posted 5 months ago

“I am actually really disappointed with this hair I usually just buy cheap synthetic hair so I thought I’d treat myself. I think it was 225 in the sale! The hair is thin nothing to it at all I’m devastated! Too long thin and looks nothing like it does on the models even curled. I’m bridesmaid next month and looks like going to have to buy some cheap synthetic hair as I thought I was going to have princess hair and was so excited when I purchased these! Now I’m 225 pound down. Maybe if they were shorter they would be better. I’m now put off buying real hair 😢”

Helpful Report

Posted 5 months ago

“Excellent choice and ultra quick delivery. Brought for my daughter who has very hard hair colour to match but thislooked beautiful for her being a bridesmaid, thankyou.”

Helpful Report

Posted 5 months ago

“Very good colour matching service. But the hair quality… first off, if you have thick hair please consider this. I got the 24 inch seamless clip ins. If it wasn’t for the “free volumiser” I wouldn’t have been able to cover my air I’ve worn these around 10/15 times, and taken very good care of them. Sadly I now can’t even get a brush through them. They came beautiful and silky and now after several wear the hair tangles easily and is starting to look ratty. Certainly not what I was expecting when I paid nearly £200. I wouldn’t buy from this brand again.”

Helpful Report

Posted 5 months ago

“5 stars, once again! Thank you 💞”

Helpful Report

Posted 5 months ago

“Gorgeous hair extensions started to get dry after a few months so gave them a wash and let them dry naturally and they are like brand new .. BUY BUY BUY!!! 😍😍😍”

Helpful Report

Posted 5 months ago

“Love love the quality of my invisible tape extensions so natural and amazing colour thank you”

Helpful Report

Posted 5 months ago

“Best customer service ever for exchange and returns. I haven’t installed my extensions yet, but the ones that I did get that returned or gorgeous”

Helpful Report

Posted 5 months ago

“I’ve been using Milk + Blush extensions for a few years now and they never disappoint! Best quality extensions I’ve used and I have tried a lot of different brands! Perfect match for my red hair too which I’ve never got anywhere else. They stay healthy for much longer too, worth every penny! Delivered super fast and in such cute packaging too, will always use Milk + Blush 💖”

Helpful Report

Posted 5 months ago

“This company doesn’t given deserve a star ZERO STARS if you ask me! Returned hair within policy months ago haven’t received a return. They made a bull*** reason so did what they asked and STILL have not given me my refund. This has been ongoing since March! This company is a SCAM who is committing FRAUD by keeping peoples money refusing to refund their money making up excuses or not responding to emails about refunding people their hard earned money either. I returned my untouched extensions months ago I want my money back. Do yourself a favor don’t buy cause the extensions are fake hair anyways with a weird texture and the color 9/10 doesn’t match that’s why I returned my untouched unopened hair extensions which they probably already resold but scammed me out of my money by refusing to refund me. Still waiting for my refund MILK and BLUSH. Oh and returning items cost you money so don’t waste your time they don’t reimburse people cause it’s a “small company” but they don’t mind taking my money and letting me pay for a product I don’t have”

Helpful Report

Posted 5 months ago

Hi Krissy, Thank you for taking the time to leave us some feedback. We apologise for any disappointment caused by the returns process. As per our returns policy, returned items are your responsibility until they reach our head office. As per your tracking, the item is still in transit and is yet to arrive back with us. We're sorry to hear you have concerns regarding the quality of the extensions, we were not made aware of this in your email correspondence. If you have any concerns, please get in touch with the team so they can address this further for you. We value your feedback and are committed to ensuring the quality of our products and services. Please reach out with any further questions. M+B Team x

Posted 5 months ago

“Awful Quality - I used Milk & Blush years ago and loved them. I've just gone back to them after removing my nano rings and am so disappointed that the quality is nowhere near as good as it was years ago. They have matted within weeks. I've been a hair extension wearer for 10+ years so I know how to take care of them. This is the worst hair I've ever had, gutted I can no longer rely on milk and blush.”

Helpful Report

Posted 5 months ago

“Beautiful packaging. The colour match was spot on. The micro fillers have improved problem areas for my hair. I have to attach quite low down, so my fine hair covers the clips. May purchase more”

Helpful Report

Posted 5 months ago

“After 10 years of experience with hair extensions , I am incredibly disappointed with this company and their hair quality and especially their customer service.I have spent £500 on tape in hair extensions, 24h after adjusting them, had them washed by my hair dresser and every single tape has come off my hair.now this was a brand new hair extensions.contacted customer service and included photos for proof of evidence.what they told me that the problem was with whoever adjusted my extensions, however I’ve been with my hair dresser for nearly 10 years. Do not recommend this brand please don’t waste your money.”

Helpful Report

Posted 6 months ago

“Absolutely fabulous! Colour match was spot on, quality is amazing and delivered within 48 hours - faultless!”

Helpful Report

Posted 6 months ago

Milk & Blush is rated 4.2 based on 1,010 reviews