Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.17

4.2 Rating 1,009 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.2

Based on 1,009 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Milk & Blush 5 star review on 13th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not happy with the service I recieved. I am disabled and feel that the company demonstrated ableism. I bought the superior seamless hair in brown lowlights and when I recieved it, I was excited to open the box and take a look. I did not see anywhere on the box that says once opened you cannot return. I also have adhd and autism, therefore my impulsivity on buying the product was in hindsight a big mistake. My extensions were very expensive and now of no use to me. I emailed the company and explained that after watching the YouTube tutorials of how to apply the hair, it would be of no use to me. I have many joint disabilities that mean it would be very difficult and painful to apply the extensions. I notice that many of the videos online showing a hairdresser applying the extensions. For a person to independently do this with several disabilities is virtually impossible and would cause significant pain to do so. I explained all this and that I hadn't worn or applied the hair, I had simply realised on opening that they would not be suitable for me. There is no label that clearly states this, only a card that I found after opening the box and a note on the returns label. Most people don't usually read the returns label receipt when they recieve a package, and this was seperate to the box, so only read this when I decided to return the item. The company need to make their products clearer to understand in regards to the return policy. And also not be ableist and not show any understanding around a person's disabilities. I would have liked a refund as £152 was alot of money for a product that I won't be able to use. If they contact me again, I cannot see how they may resolve this as so far their emails have shown no understanding or willingness to offer a refund or even partial refund. Basically they couldn't care less.”

Helpful Report

Posted 1 year ago

“Customer for 5+ years , the best team , Customer service and the best hair around. Would recommend to everyone to try 🤍”

Helpful Report

Posted 1 year ago

Hey Mia, Thank-you so much for leaving us such a great review, it really means the world. We're happy to hear that you have found the customer service team helpful. We hope you love your new hair! 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! Have a beautiful day! ✨

Posted 1 year ago

“It’s been 6 weeks and I still haven’t received my clip ins so I can’t really review other than it sucks I don’t have them yet. (And I’m only writing this because I get a DAILY email asking me to review them….so they are now getting what they ask for)”

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Posted 1 year ago

“They have the best extensions!! I highly recommend!!”

Helpful Report

Posted 1 year ago

Hi Bella, Thank-you so much for leaving us such a great review, it really means the world. We're happy to hear that you love the quality of your M+B extensions, we can't wait to hear how you get on with them! 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! Have a beautiful day! ✨

Posted 1 year ago

“I’m beyond happy with my purchase. This is the first time I got hair extensions. It was for my destination wedding in Istanbul, and hairdressers there were amazed. They absolutely loved the quality and how easy they were. Now I’m putting them by myself and it takes me only few minutes, they look absolutely perfect, and feel so easy and natural.”

Helpful Report

Posted 1 year ago

Hey Adel, Thank-you so much for leaving us such a great review, it really means the world. We're happy to hear that you loved the quality of our extensions! 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! Have a beautiful day! ✨

Posted 1 year ago

“shade match was perfect!!”

Helpful Report

Posted 1 year ago

Hi there! Thank-you so much for leaving us such a great review, it really means the world. We're happy to hear that you we're happy with your shade match! 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! Have a beautiful day! ✨

Posted 1 year ago

“I purchased the tape extensions (first time experience with tapes). Quality, colour match and delivery was 10/10 although, my hairdresser confirmed I had received a dodgy batch as I had to go back to them for a refit! At first my hair looked stunning, throughout the day I felt my hair pulling which I thought was normal and the morning after all of the wefts had moved to the point where pieces fell out by themselves! Luckily my hairdresser fitted me in the next day, they made the tapes sticky like they should have been anyway, since Thursday my hair looks beaut and feels secure and I’ve even washed my hair.”

Helpful Report

Posted 1 year ago

“These are, hands down, the BEST extensions I've ever purchased. The color matches my hair perfectly, the clips are seamless and the texture is fabulous. I could not be happier with them!”

Helpful Report

Posted 1 year ago

Hey, Amber! Thank-you so much for leaving us such a great review, it really means the world. We're happy to hear that you love our shades! 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! Have a beautiful day! ✨

Posted 1 year ago

“Great customer service, great products, easy returns”

Helpful Report

Posted 1 year ago

Hi there! Thank-you so much for leaving us such a great review, it really means the world. We're happy to hear that you love your new hair! 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! Have a beautiful day! ✨

Posted 1 year ago

“Ordered clip ins 220grams Jet black 20” Have done some research of course before purchasing and the photos and videos that have been posted by milk + blush hair extensions looked so full and thick and didn’t see one photo where hair looked thin or anything like that, however when arrived earlier they are in fact very thin for 220g as I had real human hair extensions before that were only 200g they genuinely looked way much fuller and thicker that the ones I received from Milk+blush I wish hair extensions companies would stop making their hair look fuller on social media, than what they really are because people pretty much waste their money on things and it’s quite a shame as it’s not cheap Also another bad thing about these extensions is that I really do not think they are all “real” hair as I have curled them twice today and the curl just won’t stay at all, quite disappointed to be fair as I also found white strands in black hair which is clearly plastic Wouldn’t waste your money ! Have also emailed the team and had no response or any help from them At all Quite disappointing !”

Helpful Report

Posted 1 year ago

“Such great extensions. Got my first pair in 2016 and still look great, got a longer pair and they feel even softer! I ordered them Thursday night and they arrived on Saturday morning, over the Easter weekend - so impressed. Will for sure purchase more, and not leave it so long this time!”

Helpful Report

Posted 1 year ago

Hi Lily! 👋 Thank-you so much for leaving us such a great review, it really means the world. We're happy to hear that you love the quality of your M+B extensions, we can't wait to hear how you get on with them! 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! Have a beautiful day! ✨

Posted 1 year ago

“I usually struggle with hair extensions finding the right shade for myself and it was so easy. I just guessed and they couldn’t match my hair any more if it tried. The extensions feel like real hair and don’t have that overly shiny look to them like most extensions do. Feel so comfortable, easy to style (which most you can’t add heat to - you can with these) and overall just amazing and so affordable. Definitely want to try the professional ones and get them fitted into my hair soon! Couldn’t recommend anymore!!!”

Milk & Blush 5 star review on 6th April 2023

Helpful Report

Posted 1 year ago

Hi Becca! 👋 Thank-you so much for leaving us such a great review, it really means the world. We're happy to hear that you love your beautiful new M+B hair! 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! Have a beautiful day! ✨

Posted 1 year ago

“I just received mine today. I ordered 160g 16in deluxe seamless clip in extensions in the off black shade. They feel silky however I noticed they don’t appear as thick as they do on the website or in reviews. They remind me of the old $90-$120 extensions I used to get from Sally’s. I’m going to keep them, as I already bought them & opened the package. But beware they aren’t as thick as you’d think. The Volumizer lace weft also isn’t very thick. I’m not sure if I just got a “bad batch” but you can absolutely get the same quality cheaper somewhere else. I’d upload photos but I can’t right now.”

Helpful Report

Posted 1 year ago

Hi Maisen, I'm sorry to hear that you are not 100% satisfied with your most recent order. Please feel free to get in touch with our customer service team at hello@milkandblush.com, where they can help you come to a resolution together. Have a beautiful day! 🎀

Posted 1 year ago

“Absolute scammers and fraud! I bought my hair extensions for my wedding 3 days before - I ordered the clip in hair and ponytail. On arrival of my package there was only 1 item inside. The label on the envelope stated it was meant to be 1kg but when I weighed it on the scale it was aprx 500g. I sent them an urgent email saying I only had 1 of 2 items. They stated that both had been sent out. I truly believe they made the label with both items on the scale and then took out the clip in pony and only sent one item. The envelope was fully intact with no tampering and well sealed. They were quick to blame the courier provider. At the time DPD was used and the delivery driver is local in the area and a Gent. I honestly believe they had short-changed me and it was an in house robbery, which they failed to acknowledge or investigate further. The aftercare management was so poor I chased up several times to get an update. There was no apology. I had ordered 5/6 items over the wedding month for various family members and sent them proof which they failed to acknowledge. I work for the NHS, £260 is a lot for me. I just want to be reimbursed for the item I genuinely never received. I have literally been robbed. Its heart-breaking to have a sour memory over hair extensions for my wedding. Order number: #1001304248 Cost: £260”

Helpful Report

Posted 1 year ago

Hi Heenal, We're sorry that you are not 100% satisfied with your M+B experience, despite our team assisting you along the way. We're pleased to see that this has finally been resolved for you. If you have any further questions or queries, just reach out to our customer care team via email at hello@milkandblush.com. M+B Team ✨

Posted 1 year ago

“Absolutely fab customer service. They couldn’t of been more helpful with my order, I more than appreciated their service and time to speak with me. can’t wait to receive my order:) once again a massive thank you for your help:)”

Helpful Report

Posted 1 year ago

Hi Demi! 👋 Thank-you so much for leaving us such a lovely review, it really means the world. It's great to hear that you were pleased with our customer service! 💕 As a huge thanks for supporting us, check your emails to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“The hair feels nice quality and it was packaged well however the hair is pretty thin. After reading the reviews on their website, I thought they’d be thick but they just aren’t. My hair in itself isn’t thick, it used to be but I have a health condition which means I’ve been dealing with hair loss since 2017. I wanted to get some of the thickness back so decided to go for these. Like I said, my hair isn’t really that thick, and these extensions are still too thin and don’t blend at all. I bought the thickest ones offered, the quad 265 grams, but they’re just too thin! I thought about buying a second set but the fact is that it’s a struggle for me to even hide the wefts as is since my hair isn’t thick so I don’t think I would be able to disguise a second set at all. The extensions I have now are simply just unusable which is really disappointing as they were a lot of money and after dealing with hair loss for so long, I just wanted to like my hair again. I also find it interesting that I left a similar review on their website over a week ago and it’s still yet to be posted, they must police their website and remove any unsatisfactory reviews.”

Helpful Report

Posted 1 year ago

Hi there! 👋 I'm sorry to hear that you are not 100% satisfied with your most recent order. Please feel free to get in touch with our customer service team at hello@milkandblush.com, where they can help you come to a resolution together. 💖 Have a beautiful day! 🎀

Posted 1 year ago

“It was my first time using Milk + Blush and everything was perfect! Quality + colour of the hair is SO amazing. Customer service is very responsive, fast and helpful. Couldn't recommend enough!”

Helpful Report

Posted 1 year ago

Hi Nina! 👋 Thank-you so much for leaving us such a lovely review, it really means the world. It's great to hear that you were pleased with our customer service! 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“Ordered the 20” 180g seamless clip in set on the last minute before an event and had no chance to check them beforehand so my hairdresser opened them and she did not want to believe these where real human hair. Not sure what gave her the impression or I should have washed them before using, but for her they did not feel real as she uses extensions in her work every day. Unfortunately they did not hold curl either what is very unusual for extensions as I have had plenty creatine bonds before and clip in’s from other brands. Maybe it was just the patch I got. Shade match was amazing and the highlighted blonde colour looked very beautiful.”

Helpful Report

Posted 1 year ago

Hi there! 👋 Thank-you so much for leaving a review, it really means the world. It's great to hear that you were pleased with your shade match! 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! ✨ If you have any specific questions about styling the hair or the quality, pop us an email. Have a beautiful day! 🎀

Posted 1 year ago

“I was so pleased with my seamless clip in hair extensions. I sent a picture of my hair on Instagram to ensure I received the perfect colour match. Delivery was very quick & the packaging they come in is lovely too! Would definitely recommend Milk & Blush”

Helpful Report

Posted 1 year ago

Hi there! 👋 Thank-you so much for leaving us such a lovely review, it really means the world. It's great to hear that you were pleased with your shade match! 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“Packaged beautifully, very impressed. Arrived next day quicker than expected and matched my hair colour exactly. Decent quality hair. Haven’t used them yet waiting to have them cut into my style, bought for added fullness but you could easily clip-in and go with these.”

Helpful Report

Posted 1 year ago

Hi Michelle! 👋 Thank-you so much for leaving us such a great review, it really means the world. We're so happy to hear that your order arrived quickly with you and can't wait to see the finished result! 💕 As a huge thanks for supporting us and for being such a top notch M+B fan, drop our team an email at hello@milkandblush.com to collect your special discount! ✨ Have a cracking day, Michelle! 😊

Posted 1 year ago

Milk & Blush is rated 4.2 based on 1,009 reviews