Milk & Blush Reviews

Name: Milk & Blush
Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.14

4.1 Rating 1,040 Reviews

78 %

of reviewers recommend Milk & Blush

Company Reviews

Metrics

Info

4.1

Based on 1,040 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

hello@milkandblush.com

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Milk & Blush 5 star review on 18th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very worst customer service, even after 10 days I didn’t receive my tracking number. When I ask them then they provide me with a number. 5 to 15 days delivery would come to me on 18th day, and that’s no use of me because I have to fly abroad for over 3 months. No customer satisfaction, very terrible. They don’t have even a solution of a problem. I.e quick dilivery. We have 100% customer service and a solution in Germany 🇩🇪. Would never buy from them again. Terrible”

Helpful Report

Posted 1 year ago

Hi there, I'm sorry to hear that you are not 100% satisfied with your experience. Please rest assured that our customer service team will do everything possible to assist you in tracking down your order. If they haven't done so already and if eligible, they will be able to assist you in raising a claim with your courier. Just drop them an email at hello@milkandblush.com and they'll get back to you right away. Have a lovely day! ✨

Posted 1 year ago

“I’ve been ordering my extensions from Milk + Blush since 2013! These are my absolute favorite extensions. Truly don’t know what I’d do if I never found this company. The subtle brunette highlighted extensions are absolutely perfect.”

Helpful Report

Posted 1 year ago

Hi Dylan! 👋 Thank-you so much for leaving us such a lovely review, it really means the world. We're so happy to hear that you're such a die-hard M+B fan and that you're loving your shade so much! 💕 As a huge thanks for supporting us, drop our team an email at hello@milkandblush.com to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“Beautiful hair extension, thick and have great grip. I would definitely recommend using the colour match service they offer as the colour they suggested wasn’t even in my top three but it matched perfectly!”

Helpful Report

Posted 1 year ago

Hi Chloe! 👋 Thank-you so much for leaving us such a lovely review, it really means the world. We're so happy to hear that you'd recommend our shade match service and that you've found your perfect shade too! 💕 As a huge thanks for supporting us, drop our team an email at hello@milkandblush.com to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“I recently had the pleasure of trying their tape-in extensions, and I couldn't be happier with the results. These extensions have truly transformed my hair game! The blending with my natural hair is remarkable, my closest friends couldn't detect where the extensions began and my hair ended. Not only do they look great, but they also offer versatility in styling, allowing me to experiment with different looks effortlessly. They’re lightweight and comfortable making them a joy to wear, and they stay in place no matter the activity. If you're looking to elevate your hair game, I highly recommend giving them a try - you won't be disappointed!”

Helpful Report

Posted 1 year ago

Hi Lucy! 👋 Thank-you so much for leaving us such a lovely review, it really means the world. We're so happy to hear that you're so pleased with the results of your M+B hair. It's also great that you're recommending us to your friends!💕 As a huge thanks for supporting us, drop our team an email at hello@milkandblush.com to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“AMAZING !!!!! such thick beautiful hair !!!”

Helpful Report

Posted 1 year ago

Hi there! 👋 Thank-you so much for leaving us such a lovely review, it really means the world. We're so happy to hear that you're loving your M+B hair! 💕 As a huge thanks for supporting us, drop our team an email at hello@milkandblush.com to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“This company is literally the best ever! Not only are the extensions beautiful and natural, the customer service is faultless. On several occasions I’ve ordered the wrong colour due to dying my hair and the returns have been easy and SO fast, the customer service alone makes me never want to shop elsewhere! Wouldn’t hesitate to recommend Milk and Blush to anyone who is unsure of a trusted extension company 😊”

Helpful Report

Posted 1 year ago

Hi Natalie! 👋 Thank-you so much for leaving us such a lovely review, it really means the world. We're so happy to hear that you've found our returns system easy to use and that you've finally found your perfect shade! 💕 As a huge thanks for supporting us, drop our team an email at hello@milkandblush.com to collect your special discount! ✨ Have a beautiful day! 🎀

Posted 1 year ago

“The hair is beautiful and great quality however the color does not match the description and it was very very light blonde but I must say the customer service support is impeccable they helped me a lot and they refunded the money quickly very efficient I would recommend this company 100%”

Helpful Report

Posted 1 year ago

Hi Luisa! Thank-you so much for leaving us such a great review, it really means the world. We're so glad you were happy with our customer service and it's great to hear that they were able to help you out. If you need any help finding a new shade, just pop our customer care team an email and they'll get straight to it. 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! Have a beautiful day! ✨

Posted 1 year ago

“I first saw Milk & Blush after my friend was a model for them. I have then seen their products over tiktok and instagram but I was put off by their very expensive price, however I was assured their company was fantastic. I have been wanting to try clip in extensions for a while. I had a busy weekend coming up with a surprise party and a few TV appearances for work thought I would treat myself to a set of their extensions. I placed an order at 10:40 on Thursday using next day delivery. I received an email the day before with a colour match and they explained I needed to place my order before midday on thursday to ensure I would receive it next day as their offices were closed on Friday. I did this, and received no confirmation. I emailed them chasing this and they ASSURED me my order was being picked, packed and sent off for next day delivery. I paid over £7 for delivery of this product for a reason. I gave them benefit of the doubt and waited for the confirmation, I even waited on the day of delivery for the package to arrive but I got absolutely nothing!!!!! I emailed them straight away chasing this, contacted them on social media and commented on their posts but I had no response. They have continuously posted on social media but ignored my queries - it's just rude. I have emailed multiple times but I have no idea where my parcel is, I'm out of pocket for next day delivery that was never fulfilled too. I am convinced this company just want you to spend over £200 with them and then keep your money and ghost you when you call them out. Unless you're an influencer, they don't care. Avoid them at all costs because I am now without my hair, money and left upset.”

Helpful Report

Posted 1 year ago

Hi there, I'm sorry to hear that you are not 100% satisfied with your experience. Please feel free to reach out to our customer service team again at hello@milkandblush.com. Kindly note that our customer care team are closed on weekends and bank holidays, which is why you may have experienced delays in our getting back to you previously. Have a lovely day! ✨

Posted 1 year ago

“Second time that I tried ordering and parcel never arrives :( trying to be hopeful but this experience of trying to buy from here is getting a bit exhausting unfortunately.”

Helpful Report

Posted 1 year ago

Hi there, I'm sorry to hear that you are still awaiting the arrival of your order. Please feel free to get in touch with our customer service team at hello@milkandblush.com, where they can help you to track your order and come to a resolution together. Have a lovely day! ✨

Posted 1 year ago

“I love my beautiful clip ins! I got so many compliments when wearing them. Next time I’m going to order the seamless set.”

Milk & Blush 5 star review on 12th May 2023

Helpful Report

Posted 1 year ago

Hi Frank, Thank-you so much for leaving us such a great review, it really means the world. It's so nice to see our customers with lush locks! 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! Have a beautiful day! ✨

Posted 1 year ago

“I am not happy with the service I recieved. I am disabled and feel that the company demonstrated ableism. I bought the superior seamless hair in brown lowlights and when I recieved it, I was excited to open the box and take a look. I did not see anywhere on the box that says once opened you cannot return. I also have adhd and autism, therefore my impulsivity on buying the product was in hindsight a big mistake. My extensions were very expensive and now of no use to me. I emailed the company and explained that after watching the YouTube tutorials of how to apply the hair, it would be of no use to me. I have many joint disabilities that mean it would be very difficult and painful to apply the extensions. I notice that many of the videos online showing a hairdresser applying the extensions. For a person to independently do this with several disabilities is virtually impossible and would cause significant pain to do so. I explained all this and that I hadn't worn or applied the hair, I had simply realised on opening that they would not be suitable for me. There is no label that clearly states this, only a card that I found after opening the box and a note on the returns label. Most people don't usually read the returns label receipt when they recieve a package, and this was seperate to the box, so only read this when I decided to return the item. The company need to make their products clearer to understand in regards to the return policy. And also not be ableist and not show any understanding around a person's disabilities. I would have liked a refund as £152 was alot of money for a product that I won't be able to use. If they contact me again, I cannot see how they may resolve this as so far their emails have shown no understanding or willingness to offer a refund or even partial refund. Basically they couldn't care less.”

Helpful Report

Posted 1 year ago

“Customer for 5+ years , the best team , Customer service and the best hair around. Would recommend to everyone to try 🤍”

Helpful Report

Posted 1 year ago

Hey Mia, Thank-you so much for leaving us such a great review, it really means the world. We're happy to hear that you have found the customer service team helpful. We hope you love your new hair! 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! Have a beautiful day! ✨

Posted 1 year ago

“It’s been 6 weeks and I still haven’t received my clip ins so I can’t really review other than it sucks I don’t have them yet. (And I’m only writing this because I get a DAILY email asking me to review them….so they are now getting what they ask for)”

Helpful Report

Posted 1 year ago

“They have the best extensions!! I highly recommend!!”

Helpful Report

Posted 1 year ago

Hi Bella, Thank-you so much for leaving us such a great review, it really means the world. We're happy to hear that you love the quality of your M+B extensions, we can't wait to hear how you get on with them! 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! Have a beautiful day! ✨

Posted 1 year ago

“I’m beyond happy with my purchase. This is the first time I got hair extensions. It was for my destination wedding in Istanbul, and hairdressers there were amazed. They absolutely loved the quality and how easy they were. Now I’m putting them by myself and it takes me only few minutes, they look absolutely perfect, and feel so easy and natural.”

Helpful Report

Posted 1 year ago

Hey Adel, Thank-you so much for leaving us such a great review, it really means the world. We're happy to hear that you loved the quality of our extensions! 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! Have a beautiful day! ✨

Posted 1 year ago

“shade match was perfect!!”

Helpful Report

Posted 1 year ago

Hi there! Thank-you so much for leaving us such a great review, it really means the world. We're happy to hear that you we're happy with your shade match! 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! Have a beautiful day! ✨

Posted 1 year ago

“I purchased the tape extensions (first time experience with tapes). Quality, colour match and delivery was 10/10 although, my hairdresser confirmed I had received a dodgy batch as I had to go back to them for a refit! At first my hair looked stunning, throughout the day I felt my hair pulling which I thought was normal and the morning after all of the wefts had moved to the point where pieces fell out by themselves! Luckily my hairdresser fitted me in the next day, they made the tapes sticky like they should have been anyway, since Thursday my hair looks beaut and feels secure and I’ve even washed my hair.”

Helpful Report

Posted 1 year ago

“These are, hands down, the BEST extensions I've ever purchased. The color matches my hair perfectly, the clips are seamless and the texture is fabulous. I could not be happier with them!”

Helpful Report

Posted 1 year ago

Hey, Amber! Thank-you so much for leaving us such a great review, it really means the world. We're happy to hear that you love our shades! 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! Have a beautiful day! ✨

Posted 1 year ago

“Great customer service, great products, easy returns”

Helpful Report

Posted 1 year ago

Hi there! Thank-you so much for leaving us such a great review, it really means the world. We're happy to hear that you love your new hair! 💕 As a huge thanks for supporting us, pop us an email at hello@milkandblush.com to collect your special discount! Have a beautiful day! ✨

Posted 1 year ago

“Ordered clip ins 220grams Jet black 20” Have done some research of course before purchasing and the photos and videos that have been posted by milk + blush hair extensions looked so full and thick and didn’t see one photo where hair looked thin or anything like that, however when arrived earlier they are in fact very thin for 220g as I had real human hair extensions before that were only 200g they genuinely looked way much fuller and thicker that the ones I received from Milk+blush I wish hair extensions companies would stop making their hair look fuller on social media, than what they really are because people pretty much waste their money on things and it’s quite a shame as it’s not cheap Also another bad thing about these extensions is that I really do not think they are all “real” hair as I have curled them twice today and the curl just won’t stay at all, quite disappointed to be fair as I also found white strands in black hair which is clearly plastic Wouldn’t waste your money ! Have also emailed the team and had no response or any help from them At all Quite disappointing !”

Helpful Report

Posted 1 year ago

Milk & Blush is rated 4.1 based on 1,040 reviews