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Michael Tuck Estate & Letting Agents Reviews

4.9 Rating 743 Reviews
99 %
of reviewers recommend Michael Tuck Estate & Letting Agents
4.9
Based on 743 reviews
Shipping & Delivery
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5

About Michael Tuck Estate & Letting Agents:

Established in 1983, Michael Tuck Estate Agents and Lettings are renowned for their five star customer service and local knowledge.

Visit Website

Phone:

01452 726443

Email:

rtuck@michaeltuck.co.uk

Location:

2 Mead Road, Abbeymead, Gloucester
Gloucester
GL4 5GL

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Anonymous
Anonymous  // 01/01/2019
I would have preferred to be billed for the service provided and a receipt given on payment, rather than the first months rent taken. It would be easier for me to account. I am having to wait another month for a statement, after paying for an itinerary. It is over complicating a simple transaction.
Helpful Report
Posted 1 year ago
Thank you so much for your comments, we have contacted you direct and sent a copy of the latest statement of account showing all payments received etc. We are always looking at ways we can improve our customer experience and if you would prefer to pay us separately in future we will do our best to accommodate this.
Posted 1 year ago
James and Kurt were swift to get back to us when we first enquired, they thought of us when we lost out on another property and showed us this one. This felt like a very personalised service. Upon meeting with James on the day of moving in, he was late and it transpired that this was due to losing the keys and having to get a new set cut. We find it quite concerning that there is a set of keys to our property out there, we'd have preferred to have had the locks changed. We also made James aware of the fact that the landlords had left one of the black bins full of rubbish from preparing the property. We cannot put both our rubbish and this filled black bin out for collection as we will be charged. We then went on to mention this again on our inventory, along with the fact that there is still guttering left in the garden and stuff in the shed (that the inventory said would both be removed before we moved in). We have had no response about these issues after the inventory was submitted. Whilst myself and Warren are a couple, we are both registered as tennants and both applied/signed agreements yet Warren was the only one to receive a email copy of the tenancy agreement and I am the only one to recieve an email for this feedback. Like i said, we are a couple but 2 tennants- for other tennants that are sharing but not together, I'm sure they'd both like to receive communications properly. On the first day in the property we experienced an electrical shortage due to exposed wires in the bedroom light switch. The man who came round to fix said switch was very casual and did not appear as a qualified electrician (he did not show any ID or have a van etc) he then told us his daughter had lived here and had no issue with the lights. We had already been made aware that the previous tennant was the landlady's daughter- this led us to speculate as to whether the man who came round was infact our landlord. We thought they needed to give notice before coming around and if he was our landlord he could have been forthcoming with that information? Upon speaking to Kurt before moving in he told us we would be meeting him and our landlady on the day of moving in, yet we met with James and no landlady. We recall seeing a man's name as our Landlord? Naturally, we are confused by this? Furthermore, I am addressed as Banny Bignell in the email with this questionnaire and apparently will be submitting this response as Banny Bignell. Whilst my email says Danny (not Banny), all my documentation such as my application and tenancy agreement is in the name Danielle so would very much appreciate if that is the name that is used and spelt correctly.
Helpful Report
(Michael Tuck Estate And Letting Agents In Abbeymead) - Posted 3 years ago
Michael Tuck Estate & Letting Agents is rated 4.9 based on 743 reviews