MICHAEL STEWART MENSWEAR Reviews

Name: MICHAEL STEWART MENSWEAR
Rating: 4.89

4.9 Rating 4,113 Reviews

98 %

of reviewers recommend MICHAEL STEWART MENSWEAR

4.9

Based on 4,113 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01757 703139

Email:

sales@michaelstewart.co.uk

Location:

9/13 Brook Street, Selby, North Yorkshire
YO8 4AL

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MICHAEL STEWART MENSWEAR 5 star review on 15th September 2024

"**Barbour Beacon Jacket**\r\n\r\n I had posted this under the jacket, but will post it here as well.\r\n\r\nFirst off, I want to say that my experience with this company has been BEYOND pleasant. Their customer service and responses are incredibly rapid, to the point I received responses within minutes every time. The shipping was incredibly fast, I received my package (From England to California) in only 3 days. While I had my hesitations about the initial purchase, the product was true and legitimate with all tags and labels, and a price better than could be believed. Even with my hesitation on sizing, the customer service was willing to measure the different jackets for me and allow me to make changes to my order accordingly. \r\n\r\nBarbour Beacon Jacket-\r\nAs for the jacket itself, everything you read about this jacket online is true. The sizing on this is incredibly tricky, with a slim chest and the sleeves riding high in the armpit, choosing the right size is difficult. I have noticed that as the size increases so do the sleeve lengths. The sleeves will run slightly down over your hand with this being an outdoor style jacket. The jacket does appear to have a plastic liner underneath the plaid fabric to help with waterproofing, but it can make the interior of the jacket fairly-warm and humid. I would not wear additional or thick layers under this jacket, especially with the tightness in the armpits. \r\n\r\nSizing- \r\nI\u2019m currently 5\u201911\u201d, weigh 185lbs, 42\u201d chest, 34\u201d waist, and have an athletic build. I purchased the LARGE. \r\nWhat they say about this jacket is true about going up a size. All my other regular day-to-day jackets are medium, with this I went with a LARGE and it fits appropriately. However, if you have a more athletic or muscular build (with increased chest, back, or shoulder muscles), you will find the jacket to be a bit binding in the arms upon reaching forward (pictured). I found rotating my shoulders and hiking the jacket up a bit higher helps to combat this. If you are near my size yet more of a barrel-chested individual or someone whose body doesn\u2019t taper to the waist, an XL would probably serve you better. In the midriff, the jacket fits like that of a suit jacket, but is not tight or restricting. While for my shoulders I would have preferred an XL (See the tightness in the back when arms brought forward), I know the rest of the jacket would have been far too large for my frame. I have also noticed that with the triangular patch holding the jacket closed, the neck can get a bit tight with forward or bending motion. Some individuals have had some success tailoring this jacket, but the tailors in my region refuse to touch it for skill reasons, and even recommending keeping the large and that I would be dissatisfied with the XL. So if you purchase this with the intent of modification, be warned it may be more difficult or costly than you think. \r\n\r\nOverall, the jacket is beautiful and well made, with great attention to detail given. It is a classic-looking jacket that I\u2019m happy to finally have in my collection and glad that I went with Michael Stewart Menswear to purchase it."

MICHAEL STEWART MENSWEAR 5 star review on 29th July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of both the Fila and Tachinni tops is very good. My items were delivered to another customer and theirs to mine. Had to take the unopened goods back to post office to return and received my goods later than required so a bit inconvenient.Communication was very good. Customer service was okay. Might have offered a small discount for inconvenience ?”

Helpful Report

Posted 3 years ago

“Michael, I had looked forward to the purchase, but 50% import Duty is too steep. With regret I have cancelled the puchase and now look forward to the refund. Regards, Martin”

Helpful Report

Posted 3 years ago

Hi Martin, thank you for your review. All feedback is incredibly important to us. As frustrating as these fees are please note that it is not Michael Stewart Menswear that sets these fees but the trade agreement between the UK & EU. We do deduct all VAT on orders to the EU to help combat these fees, furthermore there is warning and notifications on our site & at checkout that there are additional fees to pay. I hope this helps to clear up any confusion, and thank you for shopping with us.

Posted 3 years ago

“Still haven't received the parcel”

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Posted 4 years ago

“fantastically fast delivery with lots of emails.....unfortunately you have to pay to return items...... Refunds are slow and no correspondence to acknowledge receipt of goods you have to rely on the post office tracking.”

Helpful Report

Posted 4 years ago

Dear Mr Timms, Firstly let me apologise for the fact we cannot simply afford to offer free returns and yes our customers have to rely on the Post Office. We offer a free delivery next day delivery service and the product had an amazing saving on it. We have been overwhelmed with the amount of orders we have received and apologise for not refunding you sooner, but I take your point about sending correspondence to let the customer know we have received their parcel back. Many thanks for your Review. K R Richard

Posted 4 years ago

“Happy enough with the fit and quality of product, but disappointed that the colour did not match the online picture colour as expected.”

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Posted 4 years ago

“Service was good, delivery updates good, liked this being shipped by DPD they gave me an hour delivery slot. However was slightly disappointed with the quality of the jumper. It was very creased and the front looked a little dirty didn't look brand new. Bit disappointed with it.”

Helpful Report

Posted 5 years ago

Dear Sally, I am really sorry that you felt the quality of the product was not up to what you were expecting. We try really hard to offer a 5 star all round service from our customer services to choosing the products from all the best brands available. If you would prefer we can swap your garment for something else of your choice or offer you a full refund. I do hate negative reviews it upsets me immensely. K R Richard Blackburn Director.

Posted 5 years ago

“Delivery was excellent but the garment wasn't a good fit.”

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Posted 5 years ago

Thank you for this review We are sorry that the garment wasn't a good fit, we hate to disappoint our customers If you ever need advice on sizing or some extra measurements taken of a garment please pop a email over to sales@michaelstewart.co.uk Merry Christmas from all at Michael Stewart Menswear

Posted 5 years ago

“The jacket ordered as XL was, in effect, at least 2 sizes too small, I would estimate. The front buttons would not reach, let alone close comfortably. In returning the product for a refund, I was in the unusual position of being required to pay £11 postage. Overall a disappointing experience. Peter.”

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Posted 5 years ago

“Returns should be free, it actually cost me the £4.95 original postage & another £8 to return a coat a total of £12.95 in costs and I ended up with nothing for it!!!!!!”

Helpful Report

Posted 6 years ago

Thank you Richard for taking the time to write this review. We will take this on-board for future discussions regarding free returns, however this is not an option we can currently offer at the moment. We do on the other hand offer size guides for our garments to minimise returns, and if the customer needs any more information on the item, we are more than happy to help out Have a great week :)

Posted 6 years ago

“Hi, Very pleased with my polo shirt, fast delivery etc.. However, I was disappointed to find out the Barbour wax jackets had been increased in price during the sale event from £150 to £177. I was going to buy one at £150 with the 10% off offer but not at the elevated price. Regards Philip Garner”

Helpful Report

Posted 6 years ago

Thank you for taking the time to write this review Philip. We are pleased as punch to hear you are happy with your polo shirt and the delivery service. Sadly regarding our sale prices, we do try our hardest to keep them competitive in the online retail world, but they do reflect our stock levels at the time and can fluctuate due to numerous other different factors Kind Regards Sales Team

Posted 6 years ago

“Great product, but when ordering two sizes if unsure of fitment and having to stump up for return postage can be expensive.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to write this view Anthony. Sadly we don't provide a free returns service, but as the business grows we may look into it in the future. However with future orders feel free to give our friendly customer service team a call on 01757 703139 and they will happily provide any measurements you need on a garment to minimise the need for a return All the best for 2019

Posted 6 years ago

“I am still waiting to receive my jacket?!”

Helpful Report

Posted 6 years ago

Good Afternoon Mark Thank you for your feedback. I have looked into your tracking and you have requested your delivery to be rescheduled. Please do not hesitate to get in touch if you have any more difficulties and we will be happy to look into this matter for you The Sales Team

Posted 6 years ago

“I can't really comment considering I placed an order on Wednesday and selected DPD next day delivery and I'm still waiting on my item to arrive”

Helpful Report

Posted 6 years ago

MICHAEL STEWART MENSWEAR is rated 4.9 based on 4,113 reviews