Mellor Online Reviews

Name: Mellor Online
Address: 139 Manor Road, 139 Manor Road, Wakefield
Rating: 4.90

4.9 Rating 785 Reviews

99 %

of reviewers recommend Mellor Online

4.9

Based on 785 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01924274774

Location:

139 Manor Road,
139 Manor Road
Wakefield
WF5 0LQ

Mellor Online 5 star review on 3rd February 2025

Shane White

Mellor Online 5 star review on 5th October 2024

Mark Hayes

Mellor Online 5 star review on 8th August 2024

Bradley Sanderson

Mellor Online 5 star review on 12th September 2023

Jefferson Earl

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a good range . How ever two of my preferred items were listed as in stock. But out of stock when ordering ,with no guidance as to when it would be back in stock .”

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Posted 4 years ago

Thank you for your review, we always appreciate our customer's feedback and try and improve our services where we can. Due to our live-stock levels, once the item is out of stock, we make sure customers are not able to buy that product which is most important to avoid disappointment. Stock levels online can change so fast, depending on demand and how many customers want the same item. We always recommend using the, email me when back in the stock tab on the product page, option, so when the items come back in stock the system will email you automatically. Or, if very urgent, please call or email sales@melloronline.co.uk where we can advise you of the delivery date.

Posted 4 years ago

“Bought the Webasto Diesel Cooker, an excellent product, works well, I would recommend. Shipping was superb, it arrived the following day. I gave a 4 Star rating rather than 5 as I tried on two occasions to make a call for some technical advice about ordering an extra fuel line, I couldn’t get through. It appears the company prefer email. I wasn’t too disappointed but there are times when a technical phone call is more beneficial than having to write an email especially when working on a vehicle and not being near a computer. All in all I bought a great product with very fast shipping, I am satisfied.”

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Posted 4 years ago

Hi Gordon, thank you for the review. We as a company would always prefer to chat on the phone regarding technical queries, as you are right, emails are not always the best way. On some days our technical calls can be in high demand, but we would also recommend leaving a message via our voice mail system when lines are busy and someone will always call you back. For the inconvenience, I'm going to issue you a £15 refund from your purchase from us.

Posted 4 years ago

“Mellor processed and dispatched the order promptly.”

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Posted 4 years ago

“I ordered exactly what was needed and couldn’t believe how quickly it came.”

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Posted 5 years ago

“very complete, swift delivery. Would like some information on the installation, diagram, picture, drawing. Jean-Pierre”

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Posted 5 years ago

Hi Jean, Thank you for your review and we appreciate your feedback. You can download all our product information via our download center @ www.melloronline.co.uk/technicallibrary or since you have access to our free technical support service, you can email support@melloronline.co.uk or call us on 01924 274774 and someone will be more than happy to assist you with your purchase.

Posted 5 years ago

“great service and good value products compared to other on line stores”

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Posted 5 years ago

“Great to deal with 👍”

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Posted 5 years ago

“Having both asked a semi technical question about one of the products I was interested in and then subsequently bought the item, I had to wait for a call back on the question ( 5 or 6 hours) and the item arrived in 48 hours. Key question is "would I use them again?" and I would.”

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Posted 6 years ago

Thank for taking the time to review us. Unfortunately, when it comes to technical advice there is only myself and Ian that can deal with these queries and usually these are answered within the hour. Sometimes due to the high volume of calls/queries we receive there can be a delay but each and every one are returned via our callback service.

Posted 6 years ago

“Prompt delivery. Part as described.”

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Posted 6 years ago

“fast service and well packed”

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Posted 6 years ago

“Helpfull on the phone quick dispatch and delivery plenty of text and email updates on purchases”

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Posted 6 years ago

“Very good response from person on your end. Was familiar with all aspects of our enquiry and the product. Not always the case these days with other merchants! Quite prepared to deal with you again, should the occasion arise. .”

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Posted 6 years ago

“Good prices and fast delivery”

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Posted 6 years ago

“price for article was for delivery times and information was very good”

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Posted 6 years ago

“Good selection of parts, prompt dispatch, reasonable postage charges”

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Posted 6 years ago

“Very quick delivery”

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Posted 6 years ago

“Customer service is very very good, I had the wrong controller sent and after making them aware the correct one was with me in less than 24 hours. Very approachable and very professional”

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Posted 8 years ago

We are sorry we made a mistake, which sometimes happen, but I'm glad you were happy with how we rectified it.

Posted 8 years ago

“Received in good order in two days by post. Thanks”

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Posted 8 years ago

Mellor Online is rated 4.9 based on 785 reviews