Mellor Online Reviews

Name: Mellor Online
Address: 139 Manor Road, 139 Manor Road, Wakefield
Rating: 4.90

4.9 Rating 727 Reviews

99 %

of reviewers recommend Mellor Online

4.9

Based on 727 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01924274774

Location:

139 Manor Road,
139 Manor Road
Wakefield
WF5 0LQ

Mellor Online 5 star review on 5th October 2024

Mark Hayes

Mellor Online 5 star review on 8th August 2024

Bradley Sanderson

Mellor Online 5 star review on 12th September 2023

Jefferson Earl

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent people to deal with. The first time I dealt with them I bought the heater. This time I sent the Webasto Air Top 40 for a service. They know and understand the products, provide helpful advice and do not rip you off. Sent my Webasto for service and they only fit what is needed, in our case, a gasket set. Other than that the heater received a thorough cleaning. Absolute faith and trust in this company and they are damned prompt as well. Top marks and they remain my approved supplier.”

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Posted 4 years ago

“Great customer service and fantastic help with queries regarding fitting”

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Posted 4 years ago

“Excellent service!”

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Posted 4 years ago

“This was the first order placed with Mellor online. Website was easy to use and products needed found easily. Ordering process was equally simple and the delivery was extremely quick with the goods well packed and secure. We have more heating accessories to order and will return to Mellor for these.”

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Posted 4 years ago

“Quality product at a great price and fast delivery. Excellent.”

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Posted 4 years ago

“I contacted Mellor support prior to ordering an Eberspacher silencer from them. My enquiry was quickly answered by Stuart, who was most helpful, answering all my questions speedily.”

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Posted 4 years ago

“Fast and efficient service. Would highly recommend them.”

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Posted 4 years ago

“All components arrived just as ordered, well packaged with prompt delivery. A great Yorkshire Company.”

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Posted 4 years ago

“Excellent service, placed my order and it was delivered the very next day”

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Posted 4 years ago

“Ref 5951 hi I have given 5 stars for communication my unit is still under repair for what I've heard your work is also 5 star thanks steve johnston”

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Posted 4 years ago

Hi Stephen, Thank you for your review. Someone will be in contact with you tomorrow regarding your heater repair.

Posted 4 years ago

“Bought the Webasto Diesel Cooker, an excellent product, works well, I would recommend. Shipping was superb, it arrived the following day. I gave a 4 Star rating rather than 5 as I tried on two occasions to make a call for some technical advice about ordering an extra fuel line, I couldn’t get through. It appears the company prefer email. I wasn’t too disappointed but there are times when a technical phone call is more beneficial than having to write an email especially when working on a vehicle and not being near a computer. All in all I bought a great product with very fast shipping, I am satisfied.”

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Posted 4 years ago

Hi Gordon, thank you for the review. We as a company would always prefer to chat on the phone regarding technical queries, as you are right, emails are not always the best way. On some days our technical calls can be in high demand, but we would also recommend leaving a message via our voice mail system when lines are busy and someone will always call you back. For the inconvenience, I'm going to issue you a £15 refund from your purchase from us.

Posted 4 years ago

“Excellent service. Order arrived following day.”

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Posted 4 years ago

“Excellent communication, help and friendly staff. Immediate despatch and delivery.”

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Posted 4 years ago

“I usually do not respond to surveys but must say 'Very good"”

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Posted 4 years ago

“I chose this company for my purchase it is important to me to have a good support and help when needed. Item purchased for overland journey.”

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Posted 4 years ago

“Web site was easy to navigate and accurate. Goods arrived very quickly, were correct and of a good quality. Thank you.”

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Posted 4 years ago

“Excellent service, very happy to recommend this company.”

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Posted 4 years ago

“Efficient service with timely and informative communication throughout. They collected my unit the day after I contacted them but also gave an option for me to send it the same day. They informed me when to expect progress and these timings were adhered to. My unit could not be fixed due to being obsolete but they provided a replacement at a good price and it was back with me the day after the unit was assessed. Throughout their communication was thorough and made me feel I understood what was happening and what the issues were. Thank you for your excellent service and advice.”

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Posted 4 years ago

“A very good and quick service delivery”

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Posted 4 years ago

“I have not received the item yet, and I am not able to track the parcel! The last status is "Wednesday 01 July 02:42 Item leaving the UK Langley HWDC", order posted Royal Mail International. I was told by you that the item should be received within 3-5 days. Please help me to track the parcel after it left the UK. Tracking no. is RZ328589996GB”

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Posted 4 years ago

Your Item was dispatched the same day you placed your order, but due to COVID-19, some international destinations have delays of up to 1-2 weeks. I'll email you now, with an update on where your parcel is. For the delay and as goodwill, I will refund the postage cost for you.

Posted 4 years ago

Mellor Online is rated 4.9 based on 727 reviews