medino Reviews

Name: medino
Address: Unit 5, Ouzel Industrial Estate, Union Park, Grovebury Road, Leighton Buzzard, United Kingdom
Rating: 4.92

4.9 Rating 22,751 Reviews

99 %

of reviewers recommend medino

4.9

Based on 22,751 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit 5, Ouzel Industrial Estate,
Union Park, Grovebury Road,
Leighton Buzzard
United Kingdom
LU74UX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“But disappointed this time as what I order some of the bottle were leaking when it arrived”

Helpful Report

Posted 6 days ago

“Dog wormer delivered as expected, but product was too close to its expiry date to allow two wormings.”

Helpful Report

Posted 1 week ago

“The products provided were as expected. The box, however, in which they were packed and delivered by Royal Mail was badly torn at the top, leaving a gaping hole and one of the long plus boxes was also torn and mangled inside. The contents were ok. The Royal Mail post woman who delivered it apologised but offered no explanation, other than they didn't have a bag big enough to put over the box. I have complained to Royal Mail but received no reply as yet.”

Helpful Report

Posted 2 weeks ago

“I have no issue with the items in my orders- Medino usually has everything I ask for. The packaging is bad though. I order items in thin cardboard packs, and there is no protection in bubble wrap or anything else. The packs are therefore squashed in transit & bottles etc., rattling around in the box. It would be helpful to improve this aspect.”

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Posted 1 month ago

“Quick delivery good service but expensive kotex”

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Posted 2 months ago

“If it is add £1 that takes it over £20 so it should be free delivery”

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Posted 3 months ago

“It took longer than expected to arrive and box was broken”

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Posted 4 months ago

Hi Maggie, We are so sorry to hear that! Unfortunately, I cannot find any emails from you regarding this so it looks like we have not had the opportunity to resolve this. Please reach out to info@medino.com with your order number so we can help further. Kind Regards, Customer Support

Posted 4 months ago

“First time I ordered from Medino, I was very pleased. My order arrived the next day, which was perfect. However, my second experience was disappointing. While the order arrived 2 days later (which is not a problem), one of the vitamin bottles was broken. I contacted customer service with photos of the damage, but instead of promptly sending a replacement, they requested additional photos, including the packaging. Unfortunately, I had already disposed of the packaging as I hadn't noticed the damage until I removed the protective plastic. I sent the additional photos but haven’t received a response yet. The slow customer service response is disappointing, especially considering my positive first experience. I had hoped to continue using Medino as a reliable online shop.”

Helpful Report

Posted 4 months ago

Hi Maya, We are so sorry to hear about this. We have reached out via email to offer further assistance for this matter. Kind Regards, Customer Support

Posted 4 months ago

“I ordered women 60 plus but got just Women which have different vitamins than the ones I need for my age, gave 3 stars as arrived quickly, already opened them before I realised”

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Posted 4 months ago

“overall from time the order went in till delivery was a bit shabby. got email telling me delivery tomorrow between certain times. got home from work, no package. next day will deliver today at such and such a time, got home from work ,no package. later that same day got email stating delivery tomorrow at and between certain times. finally when i got home from work package had arrived.”

Helpful Report

Posted 5 months ago

“My medicine arrived packaged in a weird way. The cold pack didn't seem to keep it cold and it arrived room temperature. The medicine was in one side of a brown padded envelope but the cold pack was in the other and the envelope was folded. It didn't seem to penetrate the envelope enough to cool the medicine. The cold pack wasn't really cold either so I'm a bit concerned about whether the medications cold chain was broken in transit. However they were quick to process my order even with the consultation so I was impressed with that. Just a bit concerned about the delivery of the prescription.”

Helpful Report

Posted 5 months ago

Hi Rhiannon, We are sorry to hear that you have some concerns regarding the temperature of your delivery. Unfortunately, I cannot find any communication from you so it looks like we were not contacted to discuss these concerns. Please be assured that it is entirely normal for the ice gel packs to thaw during transit. The gel packs are designed to absorb any heat that may pass through the insulated envelope, keeping the medication at a safe temperature during delivery. If you would like to discuss this further, please reach out to pharmacy@medino.com. Kind Regards, Customer Support

Posted 5 months ago

“The parcel was very heavy and yet it was sent by Royal Mail instead of Parcel Force?? Our Postie was quite upset about it. I said I would feed back.”

Helpful Report

Posted 6 months ago

Hi Liz, As stated at checkout, all parcels are dispatched with Royal Mail. While we will pass this feedback on to our account manager at Royal Mail, it is best to pass this feedback to Royal Mail directly. Kind Regards, Customer Support

Posted 6 months ago

“Fast delivery however 2 of the bottles didn’t have lids on them and spilled over the box.”

Helpful Report

Posted 7 months ago

Hi, We are so sorry to hear that your order arrived damaged! Please send over photo of the damages along with your order number to info@medino.com so we can investigate this matter further. Kind Regards, Customer Support

Posted 7 months ago

“Products arrived very quickly which was great and very reasonably priced. However, they could have been better packaged as one of the lids had come off and cream was everywhere in the cardboard.”

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Posted 7 months ago

“Packaging was not great. I had to recheck my order as two items appeared smaller than expected.”

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Posted 9 months ago

“Medino service good. Prompt delivery.well packed. But faulty product. UTI test kit works with an app that won't download to my phone. Complete waste of money. Wish I'd read reviews of product before ordering. Wish Medino did not stock it.”

Helpful Report

Posted 9 months ago

Hi, Hi Janet, We are sorry to hear that you are not happy with your purchase. We include a link to the list of compatible smartphones in the product description. We recommend all customers check this prior to purchase to ensure that it will work for their device. Kind Regards, Customer Support

Posted 9 months ago

“Although the two items were well packaged they came without lids and being sun cream there was some leakage inside the box which I didn't like as they were expensive! Please ensure items that should have lids actually have lids when you ship!”

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Posted 9 months ago

“I am very disappointed that I rang and spoke to someone to say that I’ve received my orders but some of the items were damaged and leaked and no one came back to me about it.”

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Posted 11 months ago

Hi Audrey, We sincerely apologise for the delay in response. We have sent over an email with an update for you - if you have any questions, please feel free to reply to the email. Kind Regards, Customer Support

Posted 11 months ago

“Good delivery but not enough of the product in stock so I had to pay delivery charge 😠😠”

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Posted 11 months ago

“Fast delivery. However, the free item that was provided with my order is no good for me. Vitamin D4 was provided however Medino wasn’t able to customise this according to customer’s needs. I use 1000ui but given was double the dosage. When you advertise, it wasn’t mentioned which dosage will be provided and my common sense says of course Medino will have to customise according to customer’s needs.”

Helpful Report

Posted 1 year ago

Hi Ratheekah, As you mentioned, we offered a free gift with your purchase - this is a part of a deal that Lamberts are running with us. We, unfortunately, cannot customise the gift as it is a promotional item and, as we would like to emphasise, is free of charge. If you would like a specific dosage, you can purchase it via our website. Kind Regards, Customer Support

Posted 1 year ago

medino is rated 4.9 based on 22,751 reviews