medino Reviews

Name: medino
Address: Unit 5, Ouzel Industrial Estate, Union Park, Grovebury Road, Leighton Buzzard, United Kingdom
Rating: 4.92

4.9 Rating 22,765 Reviews

99 %

of reviewers recommend medino

4.9

Based on 22,765 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About medino:

The pharmacy in your phone! Fast delivery, good value and free shipping over £20.

Visit Website

Email:

info@medino.com

Location:

Unit 5, Ouzel Industrial Estate,
Union Park, Grovebury Road,
Leighton Buzzard
United Kingdom
LU74UX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still havent received my purchase”

Helpful Report

Posted 2 years ago

Hi there, I am sorry to hear this. Can you reach out to us at info@medino.com? We will be more than happy to look into this for you.

Posted 2 years ago

“The delivery's quality was absolutely not acceptable. The courrier called EVRI ( former Hermes ) is infamous because of permanent malfunctions thet might be found in reviews. In my case it was like this: The van approached, the small parcel was thrown to the wet pavement in front of my door and the van went away. Hopefully my flatemate approached in that moment (having been the wittness) and took the parcel. Otherwise anyone of bypassers might do it. You had better to swap the way of dispatch your stuff.”

Helpful Report

Posted 2 years ago

“Parcel was slow to arrive due to an error with address. I t was eventually sorted. The service is normally very good and quicker”

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Posted 2 years ago

Hi there, Thank you for your email. Sorry to hear this. Our system indicates that your original order was lost in the post and a replacement order was sent.

Posted 2 years ago

“My purchase hasn’t, t arrived yet”

Helpful Report

Posted 2 years ago

Hi Doreen, Thank you for your review. I have looked into this for you and it would appear one of our agents has reached out regarding this issue. Please look out for an email regarding our solutions.

Posted 2 years ago

“Good transaction, good price - all arrived OK But I ordered it for next day delivery and it turned up a week later Fair enough there was a Royal Mail strike but maybe time to switch carrier?”

Helpful Report

Posted 2 years ago

Hi David, Thank you for taking the time to leave a review, we really appreciate it! I am sorry to hear of the delay. We currently offer DX as an alternative. However, due to the strikes we are also looking at offering Evri as a 3rd option.

Posted 2 years ago

“The products were great, the delivery was awful”

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Posted 2 years ago

“Product good but delivery rather slow.”

Helpful Report

Posted 2 years ago

“Good service”

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Posted 2 years ago

“Did not get the birthday offer from medino of 12% so I did not complete order.”

Helpful Report

Posted 2 years ago

Hi Keith, Thank you for taking the time to leave this review. If you are able to reach out to us at info@medino.com we will try our best to resolve this for you.

Posted 2 years ago

“Quick to confirm order and to dispatch. However, the product I ordered differed from the picture so some of it is not usable. See review of nail brushes below”

Helpful Report

Posted 2 years ago

Hi Felicity, Thank you for taking the time to leave this review. I am sorry to hear the item arrived was not as expected. Are you able to reach out to us at info@medino.com with a picture? We will be more than happy to resolve this for you!

Posted 2 years ago

“I paid extra money for fast delivery, however, the parcel came late. I think next time don't use Royal Mail.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave this review. I am sorry to hear of the delay, we also offer DX as an alternative courier. You may find more success with this courier in your area.

Posted 2 years ago

“Order came on time but I received pink dummies instead of the ones I bought I suppose a dummy is a dummy though”

Helpful Report

Posted 2 years ago

Hi Jenni, I am sorry to hear you did not receive the correct items. If you can reach out to us at info@medino.com, we will be more than happy to resolve this for you.

Posted 2 years ago

“arrived on time - you just waste time with all the following emails FED up getting constant unwanted emails”

Helpful Report

Posted 2 years ago

Hi there, thank you for taking the time to leave this review. Unless you have signed up for marketing emails, the only emails we will send you are order and dispatch confirmation emails. If you have signed up for marketing emails and would no longer like to be, you can email 'Unsubscribe' at info@medino.com and we will remove you from our list.

Posted 2 years ago

“Not quite what I expected but will make do”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave a review. Are you able to reach out to us at info@medino.com with a bit more information? We will be more than happy to resolve this for you.

Posted 2 years ago

“This should be one star for range of products, but l am still waiting for my order l sent in about 6 weeks ago. No apology,no refund. Will not be ordering again!”

Helpful Report

Posted 2 years ago

Hi Diana, I am sorry to hear you are still waiting for your parcel. Are you able to reach out to us at info@medin.com with your order ID so we can resolve this for you?

Posted 2 years ago

“Only just started using product so don’t know if it will be beneficial”

Helpful Report

Posted 2 years ago

“My delivery was late. I had to contact customer services who told me it had been lost and sent a replacement. After a few days the original order was received and I have now been told to send it back. The order was for my elderly mother, who doesn't live near me. I now have to print out a label and travel to her address to collect the original parcel and then take it to the post office. It will take up a lot of my time.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave this review. I am sorry to hear about the confusion and the inconvenience it caused. In rare situations, we find that the tracking reference is not accurate and appears to be stuck in transit when it is not. Our customer service team will have shipped a replacement to guarantee you received your order with as little delay as possible.

Posted 2 years ago

“My previous order was packaged in a plastic envelope which was easily posted through the letterbox. This delivery the same as previous was packaged in a large cardboard box which couldn't be posted through the letterbox. The product is perfect the packaging not so.”

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Posted 2 years ago

Hi Kevin, Thank you for taking the time to leave this review. We stopped using envelopes, especially for medication as we could not garutentee that small children or dogs would not get into the envelope by accident. I apologise for the inconvenience.

Posted 2 years ago

“Dispatched very quickly, stars knocked off as the Royal mail delivered to the wrong address so ended up being a bit of nightmare.”

Helpful Report

Posted 2 years ago

Hi James, Thank you for taking the time to leave a review. I am sorry to hear about the inconvenience caused by the delivery. For future orders, we do offer DX as an alternative courier as you may find them to be more reliable in your area.

Posted 2 years ago

“I ve the lotion once having a little difficulty getting lotion out my mrs also used it once keep pressing and pressing but only very little coming out when it gets warm I’ll try again and let you know read advice to put warm water to clean or put pin in to make a little bigger”

Helpful Report

Posted 2 years ago

Hi John, I am sorry to hear that you are experiencing some issues with the item you have received from us. Are you able to reach out to info@medino.com? We will be more than happy to see how we can resolve this for you! Kind regards, Brad

Posted 2 years ago

medino is rated 4.9 based on 22,765 reviews