Media Storehouse Ltd Reviews

Name: Media Storehouse Ltd
Rating: 4.72

4.7 Rating 3,221 Reviews

93 %

of reviewers recommend Media Storehouse Ltd

4.7

Based on 3,221 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

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Media Storehouse Ltd 5 star review on 21st November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very expensive for a print from a 1974 newspaper which at the time cost 3p. Said it was A4. Well it was on A4 paper but I cut the actual photo down to fit in an A5 frame.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback with us Keith. We genuinely appreciate it! At Media Storehouse we strive to ensure that our prints are as true to the original artwork as possible. To understand the characteristics of prints, we recommend reviewing the product description images and pricing on our website before making a purchase. Since all our products are custom-made, there may be variations in image layout depending on the shape of the image file compared to the selected paper size. We offer two options; printing the entire Image or cropping the image. Please note that both options cannot be selected simultaneously. We clearly display these layout differences on the "Choose Your Product" page and confirm them again in the order preview on the "Shopping Cart" page, where you can adjust cropping as needed. We assure you that your item was manufactured precisely according to your order specifications and hope this explanation clarifies the situation and helps you understand our process better. Thank you once again for your valuable feedback. If you have any further questions or concerns, please don’t hesitate to reach out.

Posted 5 months ago

“Thank you for the excellent Reds 10/11 photo by Andy Benson. For future reference you have mounted the photo upside down in the frame.”

Helpful Report

Posted 8 months ago

Thank you for your feedback and for appreciating the excellent Reds 10/11 photo Bill. We have reviewed the order details and the photo posted with the feedback matches the description and product illustration on our website. Should you have any further concerns or require additional assistance, please do not hesitate to send an email to sales@mediastorehouse.com. We are here to help and ensure you are happy with your purchase.

Posted 8 months ago

“The framed poster came on time , well packaged & in perfect condition. I didn't give five stars because I felt that an item at that price [149.99] should have contained equipment to hang the picture more securely not a flimsy tin hook.”

Helpful Report

Posted 9 months ago

Thank you for your feedback! We're glad to hear that your framed poster arrived on time, well-packaged, and in perfect condition. We use sawtooth hangers because they allow for precise adjustments to ensure your framed print hangs level. Additionally, they are designed to distribute the weight of the frame evenly, which helps to prevent damage to both the frame and the wall. However, we understand that some customers may prefer different hanging equipment, and we will take your feedback into consideration for future improvements. Thank you for bringing this to our attention, and we appreciate your business Mary!

Posted 9 months ago

“Picture is extremely pixelated especially for the price. Receiver of the print was disappointed with image quality. Overall not worth the purchase.”

Helpful Report

Posted 10 months ago

We appreciate you taking the time to share your feedback with this community. At Media Storehouse, we take pride in delivering products that meet the expectations of our customers, and we're sorry to hear that the receiver was disappointed. Regarding the pixelation issue, while we strive to maintain high-resolution images across our product range, factors such as image size and viewing distance can influence the perceived clarity of the print. It's important to note that larger prints are typically intended to be viewed from a slightly greater distance to ensure an optimal visual experience. This allows viewers to appreciate the details and overall composition of the artwork without being overly concerned with individual pixels. If there's anything further we can do to address your concerns or assist you in any way, please don't hesitate to reach out to our customer support team (sales@mediastorehouse.com). Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future, Bonnie.

Posted 10 months ago

“Dissapointed that the choice of an added border did not explain it was actually off of the size of the photo and not added at all. Other than that the quality and delivery was very good.”

Helpful Report

Posted 10 months ago

Thank you for sharing your feedback with this community. We're pleased to hear that you were satisfied with the quality of your photo print and the efficiency of our delivery service. However, we're sorry to learn that you experienced confusion regarding the addition of a border. It's important to note that the chosen layout option is reconfirmed in the order preview images on the Shopping Cart screen. Here, customers have the opportunity to review and adjust the image on the paper by clicking the "Adjust Cropping to adjust" link before completing the order. Our intention with the border option is to provide customers with the opportunity to add a small gap around the image to compensate for the lips of frames, ensuring that less of the image is hidden under the frame's edge however the paper size selected stays the same. We will certainly take your feedback into account as we work to improve our communication and clarity around product options. Once again, thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future, Graham.

Posted 10 months ago

“This was bought as a Christmas present and it's come with a lot of dirty marks on it plus there is one piece missing and I know I haven't lost it as I was sorting all the pieces Into 2 different boxes. Just a bit disappointed”

Helpful Report

Posted 1 year ago

We want to assure you that all our products are professionally reproduced and hi-res files are not edited prior to production, ensuring an accurate representation of the original artwork selected for your gift. However the quality of historical images can vary due to factors such as the age and condition of the original photograph or document. Despite this, we endeavor to faithfully capture the artistic character and authenticity of the original artwork in our prints. Regarding the missing puzzle pieces; each puzzle is cut individually, making them unique, and the pieces from one puzzle are unlikely to fit into another. While our puzzles are made and sealed in a closed system to prevent loss during production, we have occasionally had cases where customers reported missing pieces that were later found after a thorough check. We recommend thoroughly inspecting the area where the puzzle was being completed, as well as other rooms in the house. Sometimes, pieces can inadvertently get caught on sleeves or surfaces and then fall out elsewhere. We understand this can be frustrating and assure you that we are here to assist you in any way we can. We hope this explanation helps and would like to thank you for sharing your feedback with this community, Tracey.

Posted 1 year ago

“The item is a gift and has not been presented to the receiver, as yet.”

Helpful Report

Posted 1 year ago

Thank you for reaching out. Based on the tracking information (see ref. provided in the shipping confirmation), it appears that your order has been delivered. You can check the details at the Royal Mail tracking link - https://www.royalmail.com/track-your-item If the recipient was not available at the time of delivery, we recommend: Verify the shipping address provided: Please double-check the shipping address you provided during the ordering process to ensure its accuracy, and Checking with colleagues to see if someone else within accepted the delivery on their behalf. It's possible that a trusted person received the package without their knowledge. We understand the importance of receiving your order, and we sincerely hope that it is located however please contact us directly (sales@mediastorehouse.com) if you require further assistance. Thank you for your cooperation and understanding.

Posted 1 year ago

“Whoever rolled up the print obviously wasn't aware that they were dealing with a $100+ item. Print arrived with dents and creases that fortunately our framer was able to fix. We previously ordered the same print from Art.com for $25. It also came creased but more severely so it couldn't be framed. So I guess we just paid an extra $75 for smaller creases! Don't waste your money on their "fine art" print option - virtually the exact same thing we got from art.com for $25. And they refunded the $25 when I called (and actually got to talk to a live person) to report the damage”

Helpful Report

Posted 1 year ago

We genuinely apologize for the inconvenience caused by the condition in which your print arrived. We understand the disappointment caused by receiving a damaged item, especially when dealing with artwork of substantial value. We take great pride in the quality of our fine art prints, and it is disappointing to learn that your experience did not reflect the high standards we strive to maintain. We have standardised packaging practises in place, and always endeavour to package our products securely to ensure their safe arrival. While cases of transit damage are uncommon, we do rely on our carriers to treat our parcels with care. To assist our quality control team in investigating this matter further and expediting the resolution process, we kindly request your cooperation in providing photo(s) of the issue, including images of the packaging by sending them directly to sales@mediastorehouse.com. This will help us understand the extent of the issue without necessitating an immediate return of the product. Once we receive the photos we will conduct a thorough review to promptly address the situation and provide you with an update. We appreciate your cooperation and attention to this matter and are committed to resolving this issue to your satisfaction. and look forward to receiving the photos Thank you for sharing your feedback with us and this community, Peter.

Posted 1 year ago

“Not the greatest print in terms of quality”

Helpful Report

Posted 1 year ago

Thanks for sharing your thoughts with this community, Turker. All our prints are an accurate representation of the original artwork as published, and we only offer products that support a good quality resolution based on the width and height of the print and the hi-res images, which are not edited prior to production, making them an accurate representation of the original artwork. It's also important to note that the quality of historical images can vary due to factors like the age and condition of the original photograph, In order to assist our quality control team, allow us to understand the issue and expedite the resolution process, we kindly request that you send photo(s) of the issue to sales@mediastorehouse.com, or use the contact us form found here - https://www.mediastorehouse.com/contact-us.html. A camera phone would be great for taking the required photos. Once we receive the photo(s), our team will thoroughly review them and promptly provide you with an update on the situation via direct message. We appreciate your cooperation and attention to this matter.

Posted 1 year ago

“Efficient service with regular email updates and print arrived quickly. Print quality was OK - a few horizontal bands visible when viewed up close”

Helpful Report

Posted 1 year ago

We value your feedback and would like to resolve any concerns you may have. Hi-res files are not edited prior to production, making prints an accurate representation of the original artwork. It is important to consider the normal viewing distance when assessing print clarity noting that larger prints and posters are meant to be viewed from a slightly greater distance than smaller prints. This is to ensure optimal visual experience and to appreciate the details and overall composition of the artwork. Customer satisfaction is of utmost importance to us, and we want to ensure you have a positive experience with our products. If you believe there may be an issue with the print we kindly request that you send photo(s) directly to sales@mediatorehouse.com that demonstrate the concern, allowing us to better understand the situation. We hope this explanation helps. Thanks again for your feedback.

Posted 1 year ago

“Very expensive. My purchase much cheaper on Zazzle.”

Helpful Report

Posted 1 year ago

We appreciate your perspective and understand that pricing is an important consideration for our customers. Our goal is to provide premium products accompanied by detailed information to ensure transparency. While we strive to offer competitive pricing for the value we provide, we understand that other platforms might have different pricing structures. We're constantly evaluating our pricing to ensure the best possible value for our customers. If you have any further questions or concerns, please don't hesitate to reach out via a direct message to sales@mediastorehouse.com. Thank you for your feedback.

Posted 1 year ago

“Trying to obtain a couple of high-res scans for publication in a railway magazine to mark the 70th anniversary of Studio Canal's movie The Titfield Thunderbolt proved really difficult. In the end I got some - though not the ones I wanted and - as Editor - had to pay for them out of my own pocket!”

Helpful Report

Posted 1 year ago

We understand that you initially encountered difficulties finding the specific high-resolution scans you were looking for. However, we are pleased to hear that you found some in the collections available through our License Storehouse. We strive to provide a wide range of quality images to meet the needs of our customers, and we're glad that we could help you locate the suitable rights managed license for your publication. Regarding the matter of payment, you mentioned that as the Editor, you had to cover the cost of the images from your own pocket. We apologise for any unexpected expenses however licenses do need to be purchased for commercial use of the images. We appreciate your understanding of the licensing requirements and your willingness to cover the cost for the appropriate usage.

Posted 1 year ago

“Picture was good , packaging was rubbish. Turned up with 2 folds in the envolope . Should have had some stiff card in the packageing”

Helpful Report

Posted 1 year ago

Thank you for your feedback regarding your recent order Ian. We appreciate your positive comment about the picture quality but do sincerely apologise for the inconvenience caused by the packaging. We take great care in securely packing our products to ensure they arrive safely. However, we must rely on our carriers to handle them with care on our behalf, and we understand that receiving the envelope with folds was disappointing. WE appreciate you bringing this issue to our attention, and for sharing your thoughts with this community too, Ian.

Posted 1 year ago

“The photo mousepad seems to be good quality, but still seems a bit pricey”

Helpful Report

Posted 1 year ago

“increased prices make further purchases likely to be in the distant future despite 10% discount. Please could you make database more precise rather having to wade through it to find what appeals”

Helpful Report

Posted 1 year ago

“A month after shipping, I'd almost given up and was about to ask for a refund. Tracking information not updated. I know it was Xmas and there were strikes, but ...”

Helpful Report

Posted 2 years ago

“I could not make a repeat order as I had forgotten my password. The website did not reply to reset my password. I had to order using husband’s email address as they put a x by my email address. The cards I ordered did not have the typed message inside that I requested. I could not make a third order so went to National Portrait Gallery website.”

Helpful Report

Posted 2 years ago

Sorry to read your experience with us did not meet expectations, Brenda Apologies for the technical glitches however, just to let you know, the the email address on our system has been checked but it does not have an 'x' included, nor was the order received with any messages so I do hope this explanation helps. If you need assistance in the future please do feel free to conact us directly. Our email address is sales@mediastorehouse.com, or your can find information on our FAQ page: https://www.mediastorehouse.com/dmcs-help.html We appreciate your feedback and want to let you know problems with our customers are rare. If you read our other reviews, you will see we pride ourselves in providing a great customer service so do hope that this experience wont deter you from shopping with us again.

Posted 2 years ago

“Almost all the photos I've ever purchased from Media Storehouse, particularly the black & white ones are a bit too dark wich means a loss of details in the phot”

Helpful Report

Posted 2 years ago

We appreciate your feedback and want to let you know all prints are professionally reproduced on modern lab systems. Online previews are optimised so that they are served quickly to browsers and are of lower quality than those used for production. We feel it's also important to mention individual computers reproduce colours in different ways, making exact colour matching impossible over the internet, therefore the colours on physical products may differ from your screen personal view. We hope this explanation helps. Thank you for sharing your thoughts with us.

Posted 2 years ago

“I thought the picture itself, before the frame was going to be 22'x32' turns out no, the was the outside dimensions of the frame, picture with frame is smaller than I wanted. disappointed with the size.”

Helpful Report

Posted 2 years ago

We do product illustrations and lots of other information about our products for customers. This includes dimensions in the specifications, which can be found in the info tab underneath each product. If you do not wish to keep the print you may of course return it as we do offer a 30 return guarantee. If this is your preferred option please let us know by sending a message to sales@mediastorehouse.com and we will send the return instructions right away. Sorry, the framed print didn't meet your expectations but hope this explanation helps. Thank you for sharing your thoughts with us, Byron.

Posted 2 years ago

“Although the photo & frame were great, we weren’t told we had to pay an additional $45 in Customs. Wish we had known.”

Helpful Report

Posted 2 years ago

Customs regulations vary from country to country and frequently change. While we do take all reasonable steps to comply with world shipping standards (see our shipping and delivery information: https://www.mediastorehouse.com/dmcs-ordering.html) unfortunately additional customs taxes or duties can sometimes apply. These are wholly outside of our control as they are assessed by local governments. Thank you for sharing your thoughts with us, Rodney

Posted 2 years ago

Media Storehouse Ltd is rated 4.7 based on 3,221 reviews