Media Storehouse Ltd Reviews

Name: Media Storehouse Ltd
Rating: 4.72

4.7 Rating 3,221 Reviews

93 %

of reviewers recommend Media Storehouse Ltd

4.7

Based on 3,221 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

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Media Storehouse Ltd 5 star review on 21st November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying to upload photos of damaged and rolled envelope and wrinkled print, but it's not working. Please, when packaging a print, include heavier stock to keep the print flat. Heavy books took away the roll but not the wrinkle.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We are sorry to hear about the condition in which your print arrived. We follow standardized packaging procedures and take great care to securely pack our products to ensure they arrive in excellent condition. However, we also rely on our carriers to handle packages with care, and we sincerely apologize that this was not the case with your order. To assist you further, please email the photos of the damaged and wrinkled print to sales@mediastorehouse.com. Once we receive them, our team will thoroughly review the issue and provide you with a prompt update. Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work to resolve this matter.

Posted 3 months ago

“I purchased a print from Media Storehouse of the Giuseppe De Nittis painting "In the Wheat Fields". Instead of providing a print of the PAINTING in the 10x13" size specified, I received a 9x12" print of the painting with a one inch clearly faux frame border all the way around which was actually part of the print itself! It was as if they had taken a picture of the painting AND matting. What on earth were they thinking?? Beware of ordering prints from Media Storehouse - they sell really expensive tacky garbage.”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback with this community. As advised in our direct message, upon reviewing your order, we confirmed the item was fulfilled exactly as specified in your order and as displayed on our website. The print you received, including the border, is consistent with the product description and images available at the time of purchase. While we understand that this may not have met your expectations, we encourage all customers to carefully review product details before placing an order to avoid any misunderstandings. We also understand that mistakes can happen during the ordering process therefore, as a courtesy, we have processed a full refund for your order. This should be reflected in your account within 3-5 business days. You are welcome to keep the print, or if you prefer, you can dispose of it as you see fit. If you have any further questions or need assistance, please feel free to reach out directly as before.

Posted 3 months ago

“We ordered a 30 x 20cm print and purchased a frame of those dimensions accordingly. The print paper was that size, but the print was not. There were very large white margins around the print and it looked terrible in our frame. The envelope was bent when the print arrived and the print was damaged as a result. I took photos of the envelope and the damaged print, but because our order was not of great monetary value, we decided not to pursue the matter. After about a week, after no post-purchase contact from Media Storehouse, I deleted the pictures from my phone. Some purchases are just best made in person.”

Helpful Report

Posted 10 months ago

We sincerely apologise for the inconvenience and disappointment you experienced with your recent print Regarding the layout, we recommend that customers check the product descriptions and any associated images before making a purchase. When image files have a different shape than the chosen paper size, as in this instance, we offer two print options: printing the entire image with margins or cropping the image to fill the paper without margins. Customers can select either option based on their preference and your print was manufactured perfectly according to your order specifications. Additionally, we want to assure you that we follow standardised packaging procedures and take utmost care in securely packing our products to ensure they arrive safely. While this is generally effective, we do rely on our carriers to handle the packages with the same level of care. Your decision not to pursue the matter further is respected, but please know that we take all customer feedback seriously and strive to continuously improve our services. Once again, we sincerely apologise for any inconvenience caused, and thank you for sharing your thoughts with us and this community, Deborah.

Posted 10 months ago

“Ordered a lithographic print with optional captions,opting for one of the two captions. On my print you can clearly see where one of the two optional captions has been poorly masked prior to being photographed,leaving residual text visible. Careless work and not worth the money.”

Helpful Report

Posted 1 year ago

Thank you for posting your feedback. We're sorry to hear the print didn't meet your expectations. All prints are professionally reproduced on modern lab systems and hi-res files are not edited prior to production, making them an accurate representation of the original artwork. The quality of historical images can vary due to factors like the age and condition of the original however, we strive to accurately represent the original artwork in our prints, preserving its artistic character and authenticity. To assist our quality control team and expedite the resolution process, we kindly request that you send photo(s) showing the issue directly to sales@mediastorehouse.com. A camera phone would be great for taking the required photos. This allows us to better understand without requiring you to return the product at this time. Once we receive the photo(s), our team will thoroughly review them and promptly provide you with an update on the situation. We apologise for any inconvenience this may have caused but appreciate your understanding and cooperation in this matter.

Posted 1 year ago

“Ordered a poster of Fairbanks map. disappointed in the colours compared to the original held at Sheffield archives. The darker print makes the field numbers difficult to read and the legend is not true to colour. I'm Using it as a history reference, so detail was important. I'll keep it, but won't order again.”

Helpful Report

Posted 1 year ago

“Great selection of images but disappointingly low resolution. Poster prints very grainy”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with this community. We sincerely apologise for any disappointment experienced with the print quality of the historical aviation images purchased from us. We want to clarify that all our products undergo professional reproduction on modern lab systems, and the high-resolution files are not edited prior to production. This process ensures that the prints are an accurate representation of the original artwork. However the quality of historical images can vary due to factors such as the age and condition of the original photograph. Despite these challenges, we make every effort to faithfully preserve the artistic character and authenticity of the original artwork in our prints. Regarding the resolution and clarity of the prints, it's essential to consider the normal viewing distance. Larger prints and posters are designed to be viewed from a slightly greater distance than smaller prints. This ensures an optimal visual experience, allowing you to appreciate the details and overall composition of the artwork better. However, we understand that perceptions of "grainy" can be subjective and may vary from person to person. We genuinely regret any inconvenience this may have caused you but do hope this explanation helps. Once again, thank you for your feedback. If you need further assistance please reach out to our customer service team directly. Our email address is sales@mediastorehouse.com.

Posted 1 year ago

“The envelopes you use are easily deformed and photos arrive badly creased. Details have already been supplied.”

Helpful Report

Posted 1 year ago

We apologise for the inconvenience caused by the damaged prints you received and understand your frustration. As explained in our direct messages, our smaller prints are packaged in strong, environmentally friendly, plastic-free envelopes. To further protect the prints during transit, we include a prominently displayed "Please Do Not Bend" message at the bottom of the label in capitalised and larger font. We take great care in securely packing our products to ensure they arrive safely. However, we must rely on our carriers to handle them with care on our behalf, and we apologise that this was not the case with your order. We do want to ensure that all orders are delivered safely and without any damage and have carefully reviewed the details you provided to us during our direct communications. At Media Storehouse, we value open and transparent communication with our customers and your detailed feedback helps us identify areas for improvement Once again, we apologise for any inconvenience caused. If there is anything else we can do to address your concerns, or if you have any further questions, please do not hesitate to contact us directly. We are grateful for your willingness to share your experience publicly with this community, Clive.

Posted 1 year ago

“I sent photos to be digitized a few weeks ago (don't recall date, sorry). There was no acknowledgement of your receiving them and I have heard nothing since then. I used your mailing label printed off as part of the order.”

Helpful Report

Posted 1 year ago

Thank you for reaching out to us. Upon reviewing our records, it seems there might be a mix-up as Media Storehouse does not offer photo digitization services for individuals, nor do we provide mailing labels however we did supply a photo print for a separte online order. It is possible that you may have mixed this order up with another supplier? To enable us to investigate the issue thoroughly could you please send a direct email with any additional details to sales@mediastoreouse.com We value your satisfaction as our customer, and we want to ensure that we address your concerns accurately. Thank you for your understanding, and we look forward to hearing back from you soon.

Posted 1 year ago

“I consider the picture could have been better quality.”

Helpful Report

Posted 1 year ago

Many images in the FlightGlobal collection are scans of original photographs. The quality of historical images can vary depending on several factors, including the age and condition of the original, and we take great care in the production process to ensure that all prints are an accurate representation of the original artwork, which has been preserved to show artistic character and authenticity. We hope this explanation helps however, if you would like us to investigate further, please send a direct message to sales@mediastorehouse.com with more details regarding the quality. Thank you for sharing your views with this community, David.

Posted 1 year ago

“Very good quality historic racing photography and framing”

Helpful Report

Posted 2 years ago

We're happy to read you’re enjoying your premium framed framed print and appreciate your business but are a little concerened at the 2-star rating! We do hope all is OK but please do send an email to sales@mediastorehouse.com if you have any concerns. Thanks for posting, Peter.

Posted 2 years ago

“I tried to contact Media Storehouse by their contact portal, text and phone to no avail. I purchased a framed print as a Christmas present present for one of my sons. He came back from visiting Las Vegas. with COVID so I could not see him to give the print until last weekend. He does not want the framed print. It has been been out of the box once . I am asking if I may return it due to the circumstances. I cannot get in contact with customer service .”

Helpful Report

Posted 2 years ago

Oops, apologies for any confusion however, on checking, we can confirm that we acknowledged your email inquiry, which has since been responded to with return instructions provided as requested. It's possible the emails may have found their way to your junk or spam folders, therefore our advice would be to check there. We're truly sorry your son didn't like his gift :( Nevertheless we value our customers and want to make sure they have a good experience with us so hope our solution to the problem is acceptable but please don't hesitate to send a direct message to sales@mediastorehouse.com if you need further assistance. Thank you for sharing your thoughts with this community, Pat.

Posted 2 years ago

“Whilst the website is well laid out, their aftersales service was non-existent. I purchased an item on the website, but never received any correspondence to confirm acceptance. When I tried 4 times to contact Media Storehouse my emails bounced back could not find any telephone contacts. The item arrived but with no notification.”

Helpful Report

Posted 2 years ago

I've checked our system and can see that, as per our usual process, an order confirmation and dispatch email was sent to the email address provided with the order, however it is possible they found their way to your junk or spam folders. Our email and contact details are as published on our contact us page: https://www.mediastorehouse.com/contact-us.html I hope the above explanation helps. We are glad to know that the order arrived safely. Thanks for sharing your thoughts with this community, Mark.

Posted 2 years ago

“Sold phone to them but price was more than halved as they said screen was scratched. Couldn’t prove it even though I had photo of screen and no scratches showed up.”

Helpful Report

Posted 2 years ago

Oops Vivienne, something has gone wrong. It looks like you've posted a review for the wrong product as Media Storehouse sells printed artworks not phones! Nevertheless we do hope you were happy with your poster print.

Posted 2 years ago

“The photograph arrived with multiple creases. The cardboard envelope offered insufficient protection in transit and the small "PLEASE DO NOT BEND" on the address label had been either missed or ignored by the postal service.”

Helpful Report

Posted 2 years ago

“I am sorry to have to say that I was disappointed. I had ordered a larger frame as I had assumed that it would then include a larger picture. In fact it only had a small picture in a large frame.”

Helpful Report

Posted 2 years ago

I am sorry to read that the framed print fell short of expectations but we do our best to provide lots of information for customers, which includes dimesions for the print size in the frame (see info tab). I also wanted to let you know that we do have a 30-day return policy, so if you would like to return the print, please do send a message to sales@mediastorehouse.com and I will send you the return instructions right away. Thanks for sharing your thoughts here, Chris.

Posted 2 years ago

“The quality wasn’t great”

Helpful Report

Posted 2 years ago

We offer products that support a good quality resolution based on the width and height of the product and the digital image and we also recommend that larger prints, such as posters, should be viewed at a normal viewing distance. I am sorry to read that the poster fell short of expectations but hope this explanation helps. I also wanted to let you know that we do have a 30-day return policy, so if you would like to return the poster, please do send a message to sales@mediastorehouse.com and I will send you the return instructions right away. Thank you for sharing your thoughts with this community, Lindsay.

Posted 2 years ago

“Sadly the quality of the print was not very good”

Helpful Report

Posted 2 years ago

We offer products that support a good quality resolution based on the width and height of the print and the digital image. All our posters are professionally produced and are an accurate representation of the original artwork, matching the preview shown on our website, reflecting the age and quality of the artwork we have on file and in this instance the origianl image is dated 1931. I am sorry to read that the poster fell short of expectations but hope this explanation helps. I also wanted to let you know that we do have a 30-day return policy, so if you would like to return the poster, please do send a message to sales@mediastorehouse.com and I will send you the return instructions right away. Thank you for sharing your thoughts with this community, Susan.

Posted 2 years ago

“My purchase of 'Balloon View of Liverpool 1885' which cost of £45 is a very poor reprint of this iconic picture. The print is quite dark and definition of parts of the print are very poor. On line via a laptop this looked the view of this item was acceptable but there is no doubt that the print settings and quality controls are not to an acceptable standard. I will be seeking a refund for this item.”

Helpful Report

Posted 2 years ago

Sorry to read that you're disappointed with our product, Joseph. The print was professionally produced from a scan of a historical engraving and is an accurate representation of the original artwork, which is preserved for artistic character and authenticity and should match the preview published on our website, reflecting the age and quality of the artwork we have on file. We value all our customer feedback and want our customers to be happy with our products so, to help us investigate further, please send a photo (a camera phone is ideal for this) to sales@mediastorehouse.com. Upon receipt, your feedback will be reviewed by our quality control team and we'll get back to you via a direct message. Alternatively, if you would like to return the print under our 30-day return policy, please do send a message to the same email address and we will send you the return instructions right away.

Posted 2 years ago

“I purchased a picture of Supermarine Spitfire 2 / II. The image displayed on the web site shows the plane with propeller and tail. When i received the framed version the propeller and tail and hidden behind the matt. This now detracts from the overall image and hardly makes it recognisable. I do not understand how a professional company would think to cut of image details.”

Helpful Report

Posted 2 years ago

Thank you for sharing your feedback with this community. We have also received a direct message about this. The details are being reviewed internally and we will send a direct reply as soon as we have an update for you.

Posted 2 years ago

“Print is of poor quality, won’t be using again”

Helpful Report

Posted 3 years ago

Thanks for sharing your thoughts with us, Trevor. All our prints are an accurate representation of the original artwork as published, and we only offer products that support a good quality resolution based on the width and height of the print and hi-res image. I am sorry to read that the print fell short of expectations but wanted to let you know that we do have a 30-day return policy, so if you would like to return the print please do send a message to sales@mediastorehouse.com and I will send you the return instructions right away.

Posted 3 years ago

Media Storehouse Ltd is rated 4.7 based on 3,221 reviews