Media Storehouse Ltd Reviews

Name: Media Storehouse Ltd
Rating: 4.72

4.7 Rating 3,221 Reviews

93 %

of reviewers recommend Media Storehouse Ltd

4.7

Based on 3,221 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

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Media Storehouse Ltd 5 star review on 21st November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The print was ok but not brilliant. Also it was really squashed in delivery and so had big creases in it.”

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Posted 2 years ago

Our packaging is standardised and we do our very best to securely pack products so that they arrive safely and this does happen generally but we do have to rely on our carriers to take care of them on our behalf and we are sorry that this did not happen in this instance. If you could send a photo(s), including any damaged packaging (a camera phone is ideal for this), to sales@mediastorehouse.com showing the issue we will be able report the damage to our carrier and arrange a replacement for you. Thanks for you feedback.

Posted 2 years ago

“The jigsaw puzzle is not very high quality.”

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Posted 3 years ago

We do value our customers and want to make sure you have a good experience with us, however are sorry to read the puzzle did not meet your expectations. To help us investigate further, please send more detailed information regarding the issue, and a photo if possible, to sales@mediastorehouse.com and we will communicate directly following an internal review.

Posted 3 years ago

“A bit disappointing not very good quality for the money”

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Posted 3 years ago

Sorry to read this did not meet your expectations. On checking the order details I can see this is a print of an image dated 1913. It is an accurate representation of the original artwork as published to show artistic character and authenticity, reflecting the age and quality of the artwork we have on file. I hope this explanation helps however if you would us to investigate further please send more detailed information regarding the quality to sales@mediastorehouse.com Thanks for posting.

Posted 3 years ago

“I'm enjoying the Triumph Spitfire puzzle, but I have 3 concerns: - Many pieces are peeling and will need to be reglued, once the puzzle is completed. - It's extremely difficult to make, because many pieces are very close in shape and color that I have had many pieces put in the wrong spot and have to reposition them more than once. - The quality of the puzzle pieces is not great, I have bought puzzles that cost less than half and were of much better quality. On the other hand, being able to have images of cars that I owned over 50 years ago is cool.”

Helpful Report

Posted 3 years ago

There is a level of repetition in jigsaw shapes with each matching piece away from its pair and we agree the image does have lots of the same block colours with very little variation making it more challenging to complete and also increasing the possibility of putting pieces in the wrong place. Nevertheless we're glad you think the puzzle is cool. We're not familiar with peeling pieces though so, to help our quality control team, please send a photo(s) (a camera phone is ideal for this) to sales@mediastorehouse.com. Upon receipt they will be reviewed and we'll get back to you with the outcome. Thanks for posting Harold. Media Storehouse Customer Service

Posted 3 years ago

“The print itself was beautiful but it would have been better if information as to where the print was off would have been better as it was gift. Also paid for express delivery but it didn't arrive on time for a birthday present as FedEx held it over from the Thursday until the Tuesday. Was not given opportunity to send a gift card with the print either. The extra for express delivery was excessive considering it wasn't delivered in time.”

Helpful Report

Posted 3 years ago

All our framed prints are sent FedEx courier service. Generally FedEx deliver next business day however sorry to read, on this occasion, the delivery took 1 a day longer. Unfortunately, due to our production workflow, we're unable to provide a gift message service however our customers do receive an email on dispatch which enables them to let recipients know when their gift is on the way. Hope this explanation helps and are pleased to know that the print itself was beautiful. Thank you for your feedback Mrs Gahan.

Posted 3 years ago

“Love the picture and frame but thought at the price the frame would have had glass and not plastic so little disappointed.”

Helpful Report

Posted 3 years ago

Sorry to read you were a little disappointed that glass wasn't used. Instead we use a high quality optical clarity acrylic (Perspex) which provides the same general protection from the environment as glass. Compared to glass it is lightweight and shatter proof, therefore less expensive and safer to ship. Thanks for posting feedback and I do hope this explanation helps.

Posted 3 years ago

“Wide framework besides I picture annoying.avoided.”

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Posted 3 years ago

“Decent quality, if very expensive, product but slow delivery from a European supplier”

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Posted 3 years ago

“Nothing to write write home about .....either the original is blurred or the photo of it is !”

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Posted 4 years ago

“Delivery was fine but the quality of the jigsaw is average so not suitable to give, as was my intention, for a birthday present.”

Helpful Report

Posted 4 years ago

Dear Linda We are sorry to hear you weren't happy with our puzzle and we regret that it didn't meet your expectations. If you'd prefer to return the puzzle, or would like to discuss this further, please contact us directly via our email address which is sales @mediastorehouse.com. Thank you for taking the time to write a review.

Posted 4 years ago

“Disappointed in the quality of the product. The cardboard is thin and flimsy.”

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Posted 4 years ago

“I love my picture, but didn't realise that it wouldn't be glass, I must of misread or just didn't noticed I was also a little disappointed with the text been so small that you barely noticed it. I thought no worries I take it to a framer shop, but forgot everything is closed because of Covid, so a little deflated, as it is a present for for someone.”

Helpful Report

Posted 4 years ago

Here's some information from our FAQ page: What do you use to glaze the framed prints? We use high quality optical clarity acrylic which is lighter and more expensive than glass but much safer and less expensive to post. Sorry to hear the framers were closed but you may also have missed that prints can be supplied framed. Also we can deliver to different address too, which customers have found really helpful during the pandemic :) Thank s for posting; we're glad you liked the print.

Posted 4 years ago

“Ordering process straightforward, delivery relatively prompt. Product quality slightly disappointing (railway poster card bought as birthday card) - I'd requested a cropped print to fill the card leaving a narrow margin around the image. Unfortunately these weren't even on either side - overall impression was slightly home-made rather than a professional product. However, recipient was more than happy with it!”

Helpful Report

Posted 4 years ago

We've checked the order on our system and can confirm that the print layout on the card received was correct and as described. Chosen print layouts are confirmed in our order preview images on the your basket page, where customers are also given the opportunity to adjust print layouts before completing orders. We're sorry you missed this, nevertheless are glad the recipient was happy. Thank for your feedback Kevin.

Posted 4 years ago

“The jigsaw is very expensive for what it is.”

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Posted 4 years ago

“Quality of the board used for the jigsaw puzzle is quite good but the pieces do not interlock well. I presume this is a fault in the cutting process. I would not buy another jigsaw puzzle from you.”

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Posted 4 years ago

“Good product and delivery but makes out to be Australian based website when actually overseas very deceptive costs incurred on international transactions fees etc not happy”

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Posted 4 years ago

“The image was a hard to find one so I gave this two stars. Unfortunately the quality wasn’t good. It looked like the size was too big for the poor quality of the picture.”

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Posted 4 years ago

“Thought the view could have had a bit more or brighter colour as the person I am sending it to actually lives there and knows the site well.”

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Posted 4 years ago

“I ordered 1230695627 on April 27. I received the puzzle on June 22. It came from England so may be Corona virus had something to do with it. But it was for an occasion and that purpose has long gone. I am glad it came after all. Hetty Gilinsky”

Helpful Report

Posted 4 years ago

Usually orders take approximately 7-10 business days to arrive in the USA but you are quite correct as significant delays were being experienced due to limited flights and government restrictions as a result of COVID-19. Recently customers have advised puzzle are being received sooner so delivery times are improving. Sorry this didn't arrive in time for the special occasion and for any inconvenience caused. Thanks for your feedback Hetty.

Posted 4 years ago

“Quite expensive for what I received”

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Posted 4 years ago

Media Storehouse Ltd is rated 4.7 based on 3,221 reviews