Media Storehouse Ltd Reviews

Name: Media Storehouse Ltd
Rating: 4.72

4.7 Rating 3,221 Reviews

93 %

of reviewers recommend Media Storehouse Ltd

4.7

Based on 3,221 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

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Media Storehouse Ltd 5 star review on 21st November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Frame is too thick for the print. I dye measure before order and the black is stark. The frame is a little shoddy as well”

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Posted 3 years ago

We do our very best to provide customers with lots of details and illustrations about our products and we are sorry that the frame size did not meet your expectations. To help our quality control team investigate the point made about the 'shoddy' frame, please send a photo to sales@mediastorehouse.com. Upon receipt they will be reviewed we'll get back to you with an update. Thank you Media Storehouse Customer Support

Posted 3 years ago

“Prints were low resolution and quality”

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Posted 3 years ago

“great product - terribly slow and expensive delivery that is a complete farce. On time is an excessively positive description for a service that took almost ten days to get underway”

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Posted 3 years ago

On checking I can see that your order was received on 26th August and shipped the following day by standard mail which is not tracked. Generally orders take 2-5 business days to arrive. Royal Mail are doing everything possible to keep delivering during the COVID-19 pandemic but there are some delays due to social distancing requirements and a substantial increase in volumes so this may be the reason for the unexpected delay. We are sorry that this took longer than expected to arrive nevertheless we are glad that you were pleased with our product. Thank you for posting Veronica.

Posted 3 years ago

“Very nice - better than expected but delivered long after my wife’s birthday. So a bit pointless really.”

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Posted 3 years ago

“Delivery great, poster quality not so.”

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Posted 3 years ago

Sorry to read the quality did not meet expectations. This is a poster taken from an original ad dated 1921 and is a representation of the original artwork printed as is to preserve and show the artistic character and authenticity. I hope the above explanation helps however if you would like to send more details regarding the quality, and a photo illustrating the issue (a camera phone is ideal for this), to sales@mediastorehouse.com. Our quality control team will be able to review them and feedback their comments/suggested course of action. Thanks for posting feedback here. Media Storehouse Customer Support

Posted 3 years ago

“I bought the Babe Ruth 1000 piece for my husband. It is an impossible puzzle to do. All the pieces look alike. We are avid puzzlers and this is really one of the worst puzzles we have tackled. Save your money and buy the poster. Karen”

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Posted 3 years ago

“The size of the printing that I order can with 2 white lines on the side, which looks horrible on the frame that I order based on the size.”

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Posted 3 years ago

All our prints are custom made and in instances where the image files are a different shape to the chosen product (in this instance 10x8 print) we can either print all the image or print on all the product but we cannot do both at the same time. To manage the difference we offer with margins or add crop layout options as well as add margin, filter and captions. I am sorry the selected layout selected did not suit the frame purchased separately but we do our very best to provide lots of detailed information and product views for customers. Your order has been printed as selected with the difference in the image layout clearly shown on the choose your product page and confirmed again with the order preview images on the your basket page, where customers are given the opportunity to adjust the image on the paper. I hope this explanation helps. Thank you for your feedback.

Posted 3 years ago

“Poor resolution 10x8 photo...shudder to think what bigger sizes look like.”

Helpful Report

Posted 3 years ago

We do our very best to provide lots of details and illustrations about our products for customers. As published your print was produced from original BFI artwork dated 1934. It has been printed as is to preserve and keep the artistic character and authenticity. Nevertheless it is disappointing to read that it did not meet your expectations so, if you do not wish to keep it, please send a direct message to sales@mediastorehouse.com for the return details. Thank you for your feedback.

Posted 3 years ago

“Framed picture arrived at destination address but I understand it was scratched and, when I viewed a photo sent to me the surround didn’t seem perfectly smooth across the top, i.e. it came away from the picture to show a detachment shadow. I understand the recipient(s) are contacting you about these problems. It was a gift to celebrate 10 long years of study whilst holding down a full time position elsewhere.”

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Posted 3 years ago

“Original print not to scale as per website image. Second order arrived creased”

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Posted 3 years ago

“I was very disappointed the details showed that text about the club was included on the print. When I queried on receipt the customer service was not friendly or helpful”

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Posted 4 years ago

It is disappointing to read that the our service did not meet your expectations. We do our very best to provide lots of details and illustrations about products to help our customers. As a rule titles and descriptions are not included on prints, however we do provide customers with the option to add those, or create their own personal captions, to some products. We hope this explanation helps and do thank you for taking the time to share your feedback.

Posted 4 years ago

“Very expensive card”

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Posted 4 years ago

“The order and delivery system was very good. The puzzle itself was poor. Good image, (I bought it for the image) but the puzzle pieces were of poor quality. It was impossible to tell which pieces actually fit together which made assembling the challenging sections of the puzzle impossible. A puzzle with thicker backing, a cleanly cut border, and pieces that made good connections would have been worth the $40. I spent. This puzzle was not.”

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Posted 4 years ago

“This took almost five weeks to be delivered. I was told it would arrive before Dec. 24. It arrived on Jan 5th. So much for being a Christmas present.”

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Posted 4 years ago

Usually puzzles to the USA take approx. 7-10 business days to arrive but some delays are being experienced in the USA due to limited flights & government restrictions as a result of COVID-19. Also sometimes parcels may need to clear customs checks which are normally quick however, in some cases, packages are detained for additional checks. Unfortunately these events are wholly outside of our control & we are sorry this took longer than expected to arrive but do understand longer delivery times can be frustrating. Thank you for posting.

Posted 4 years ago

“Our print arrived promptly but the image scan wasn't great - you can see bits of fluff on the background which could at least have been photoshopped out before releasing the print.”

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Posted 4 years ago

“The quality of the prints was not as good as we expected - it would appear that the pixelation of the originals was not of a sufficiently high quality for the size of the print & the borders were excessively large - I would have had without borders if I'd realised”

Helpful Report

Posted 4 years ago

Thank you for your feedback. I can see that you ordered 3 prints, only 1 of which was cropped (with margins) To explain, In instances where image files are a slightly different shape to the chosen print size we can either print all the image or print on all the paper but we cannot do both at the same time. To manage the difference we offer 2 print options (with margins or cropped). We also provide previews on the your basket page, where customers are again given the opportunity to adjust the image on the paper before completing the order. Additionally we only offer products that support a good quality resolution based on the width and height of the print and the digital image and these prints should be viewed at a normal viewing distance. I hope the above explanation helps however if you should wish to return the prints, please contact us directly for return instructions via sales@mediastorehouse.com.

Posted 4 years ago

“Quality is very poor. Description was sparce, so I did'nt realize the dimensions.”

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Posted 4 years ago

“Poor quality photo reproduction”

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Posted 4 years ago

“To our disappointment the puzzle we purchased was not the quality I expected for purchase price. The pieces were too similarly in cut and made it very difficult to connect the correct ones. The material used was flimsy and broke apart easily. The picture was beautiful but I wasn’t able to complete the puzzle due to the quality.”

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Posted 4 years ago

“Not the quality of picture i had expected for the money paid.”

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Posted 4 years ago

Sorry to read you were disappointed with the print. I will send you a private message requesting more details so that we can investigate the feedback further.

Posted 4 years ago

Media Storehouse Ltd is rated 4.7 based on 3,221 reviews