Media Storehouse Ltd Reviews

Name: Media Storehouse Ltd
Rating: 4.72

4.7 Rating 3,221 Reviews

93 %

of reviewers recommend Media Storehouse Ltd

4.7

Based on 3,221 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

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Media Storehouse Ltd 5 star review on 21st November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The edges of the poster are slightly damaged”

Helpful Report

Posted 6 years ago

Thanks for posting however we're disappointed to read your feedback. We have sent a private message asking for more information so that we can investigate further.

Posted 6 years ago

“Size of print did not match the canvas size so the shortcut was that they put a gray band along the top and another grey band on the bottom to fill the space. Awful.”

Helpful Report

Posted 7 years ago

Thank you for posting however we're unable to contact you as the feedback is anonymous. Please send a private message wight the order details to sales@mediastorehouse.com so that we can endeavour to resolve any problems.

Posted 7 years ago

“I ordered a product on January 28th. I have yet to receive the order. It is now February 13th. I have received no recent updates nor a projected delivery date. Would you call that good customer service?”

Helpful Report

Posted 7 years ago

Thank for your feedback. We're sorry to read that you missed our order dispatch email send 29/1 which also included the tracking information. We will send this again in a private message.

Posted 7 years ago

“I still have not received my order. Why is it taking so long? Please send me a tracking number.”

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Posted 7 years ago

Thanks for letting us know. Your order was shipped on time and we would have expected it to have arrived by now. We have sent a private message to confirm details so that we can arrange a replacement.

Posted 7 years ago

“"Still haven't received my poster?"”

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Posted 7 years ago

Thanks for your message. Your poster was shipped on 6th November. Generally orders take 3-6 business days to arrive, It is currently in transit, arriving at the NY distribution centre on November 11th so should be with you very soon. We will send you a private message with the tracking details.

Posted 7 years ago

“Whilst I love the image, the packaging has left the image damaged top and bottom. I think the packaging was too small and this has put folds and crinkles into the image. I'm hoping that i'll be able to use the image by using a mount but worth checking your packaging policy.”

Helpful Report

Posted 7 years ago

We're sorry to read about the transit damage. In spite of our best endeavours to securely package our products this does happen occasionally. We have arranged a replacement and also sent a private message with further details. Thanks for letting us know Stephen.

Posted 7 years ago

“Did not expect a photo print. Poor quality”

Helpful Report

Posted 7 years ago

We are disappointed to read your feedback :( We do our best to provide customers with detailed descriptions about our products. We have sent you a private message asking for more details about the "poor quality" so that our image specialists can liaise directly with you about this.

Posted 7 years ago

“The framing was so poor that it fell apart. I have now got the print re-framed. hugely disappointed.”

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Posted 7 years ago

Thanks for posting John however we too were disappointed to read your feedback regarding what appears to be transit damage. Just to let you know if you had contacted us immediately on receipt about this we would have been more than happy to send a replacement. We are sorry that you went to the expense and trouble of reframing the print yourself.

Posted 7 years ago

Media Storehouse Ltd is rated 4.7 based on 3,221 reviews