Media Storehouse Ltd Reviews

Name: Media Storehouse Ltd
Rating: 4.72

4.7 Rating 3,221 Reviews

93 %

of reviewers recommend Media Storehouse Ltd

4.7

Based on 3,221 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Media Storehouse Ltd:

Media Storehouse has a vast collection of unique images supplied by global brands and dedicated picture libraries. An international e-commerce company, we deliver a range of custom-made prints, wall art and photo gift products to customers globally from production facilities in Australia, Canada, UK and USA.

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Media Storehouse Ltd 5 star review on 21st November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting over a month for my package. Still nothing. Hanukkah will have come and gone by the time this arrives which has caused added stress that I think we can all do without. I ordered early knowing things would move a bit slower this year. The customer service is not helpful at all and I feel completely dissatisfied with my experience.”

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Posted 4 years ago

“Delivery slow”

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Posted 4 years ago

Oh dear, sorry you thought delivery was slow :( I've look at the order details & can see it was estimated to ship on 26th Nov but went earlier and was delivered on 26th. Thanks for your feedback but I hope you will agree this isn't too bad considering the pandemic & that carriers globally are experiencing unprecedented volumes :)

Posted 4 years ago

“Excellent service, 1st class”

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Posted 4 years ago

“Order one thing, get another”

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Posted 4 years ago

“Terrible Product. Terrible Service! DO NOT BUY FROM THIS COMPANY! The puzzle I ordered came with approx 20 missing pieces!! It was an important gift so I was devastated and totally embarrassed for gifting such a dodgy product. I emailed Customer Service, and the reply that I got was, this is not possible and that I have to purchase another puzzle if I wanted to complete it! Absolutely Appalled by this response and by the product, company and service! Save you’re money and buy something else that won’t cause you and you family stress and heartbreak! Seriously I saved for months to buy this :(”

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Posted 4 years ago

“I never received my puzzle and I had no way of contacting you asking where my order was. It was a puzzle of Princeton University.”

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Posted 4 years ago

Thanks for reaching out here. Sorry you could not find a way to contact us however our email address is published on our home page and we also have a contact us link in our footer and a link on our FAQ page. We have sent a direct private message with the shipping details.

Posted 4 years ago

“Never received it and I order it a while ago.”

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Posted 4 years ago

“Still have not gotten the puzzle. The pandemic will be over before it is received! No way to judge quality but shipping is horrible and no one can even provide estimate on when to expect when I checked! Never order from them again! Terrible experience!”

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Posted 4 years ago

Thanks for posting feedback. We are sorry you are not happy with your experience and do understand longer delivery times are frustrating during these extremely unusual and challenging times Usually orders take approximately 7-10 business days to arrive but currently significant delays are being experienced in the USA due to limited flights and government restrictions as a result of COVID-19. As we confirmed in our direct message, the parcel is in transit and will be delivered as soon as possible.

Posted 4 years ago

“I have not yet received my order.”

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Posted 4 years ago

“Orders a Birthday card of James Dean for a friend who is a huge fan. Card came with a picture that had been poorly stretched to fit dimensions of the card. As a consequence the figures in the photograph were completely distorted. Had to purchase another card from the shops instead. Poor quality product, don't waste your money on it.”

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Posted 5 years ago

For selected images we offer customers 2 print options. On checking the order we can see that option 2 below was selected, so the card was printed adjusted as selected: 1) With margins: Print the entire image, with any difference left as blank space which may result in a pair of white margins 2) With cropping: Yellow cropping icon under the image allows customers to adjust the cropping. The difference in the image layout is clearly shown on the 'choose your product' page and we also give customers the opportunity to edit the layout prior to checkout. We are sorry that you missed this but do thank you for your feedback Graeme.

Posted 5 years ago

“Wait time is too long”

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Posted 5 years ago

All our products are specially made-to-order therefore we do need time for production. We also offer several shipping options. Economy mail was selected in this instance and the tracking indicates it was delivered across America within 4 days. We hope this explanation helps. Thanks for posting.

Posted 5 years ago

“I ordered my picture and never received it. Tracking is useless it says the package delivery is suspended, but no number or email given to determine how to get the package. This is after paying for shipping. Then they send me a link to rate them, but never knew their order was never completed. I will let you know if I am even able to get my money back. It will probably be the same process as the package tracking.”

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Posted 5 years ago

Sorry to hear that your order has not arrived. The tracking link states there has been a local post office delay. To help us, and to ensure we have the correct details on record, could you please re-confirm the delivery address via our sales@mediastorehouse.com email. Once this is confirmed, and to avoid further delay, we will arrange to send a replacement, or you may also request a full refund via the same address if preferred. We look forward to hearing from you soon. Thanks for posting.

Posted 5 years ago

“Still waiting for product to arrive phoned office to say still not received on 5/2/2019 was told they would look into it no further communication have tried to phone back just get answer service going to instruct credit card company to chase the money we have paid back very poor service”

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Posted 6 years ago

On reading your post we've checked and, according to the tracking, this was safely delivered on 6/2/19. We apologise that we did not communicate further with you directly regarding the outcome of our investigation but nevertheless are glad that this has been resolved. Thanks for your feedback.

Posted 6 years ago

“I have not received my order”

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Posted 6 years ago

Thanks for letting us know; we have sent a direct message to you with the shipping information.

Posted 6 years ago

“Very disappointed by the quality of the print”

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Posted 6 years ago

Thanks for posting Tim. Our prints are professionally reproduced on modern high quality lab systems and are an accurate representation of the original artwork. Our pixel perfect guarantee ensures that the print you receive matches the preview shown on our web site. You haven't said what the problem is so we have sent you a direct private message with further instructions so that we can investigate further aiming to resolve the issue.

Posted 6 years ago

“I can't review the product because it hasn't arrived yet, inspite of two emails to UKMAIL/DHL.”

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Posted 6 years ago

Sorry to hear you've experienced delivery problems Richard. We will follow up with UK Mail directly on Monday and will send you a direct private message with an update.

Posted 6 years ago

“I am still waiting to receive my order. The communication has been minimal and I am running out of patience.”

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Posted 6 years ago

According to our records we've only received 1 direct private message from you which we've responded to, providing delivery details but thanks for posting here too Bobbie.

Posted 6 years ago

“The card came plain. I did fill in on line details for a happy birthday but nothing was there. I thought there would have been detail on the map instead of plain, as this could have been anywhere. Very disappointed.”

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Posted 6 years ago

We do our very best to provide customers with detailed information and illustrations to make ordering as easy as possible. We also provide the option to add text to cards but unfortunately this order was not received with any. As shown the image chosen is a Norwich Norfolk UK City Street Map without detail. Please send us a direct message if you would like to return the card.

Posted 6 years ago

“Poor quality. We put the puzzle together once, and the image is already rubbing off from dozens of pieces, leaving white spots showing through all over the place. Very poor finish on the product. Would have expected a quality, glossy finish that withstands mind handling since it is a jigsaw puzzle. Would NOT recommend this product to anyone.”

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Posted 6 years ago

We're sorry to read your feedback Annie Marie, especially as this is a very popular product. The image selected would certainly have been challenging to complete with lots of the same colours. To help us investigate further, please could you email by reply a photo(s) showing the issue (a camera phone is ideal for this). Once received, our quality control team will review them, together with your comments, and we'll get back to you via a private message.

Posted 6 years ago

“Still waiting for delivery”

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Posted 6 years ago

Sorry to hear you haven't received this yet Chris however, according to the tracking details, FedEx been unable to deliver as no one was available to accept the parcel. We have sent a private message with the tracking and collection information.

Posted 6 years ago

Media Storehouse Ltd is rated 4.7 based on 3,221 reviews