MedExpress Online Pharmacy Reviews

Name: MedExpress Online Pharmacy
Address: 55 St John Street, London
Rating: 4.77

4.8 Rating 6,275 Reviews

95 %

of reviewers recommend MedExpress Online Pharmacy

4.8

Based on 6,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About MedExpress Online Pharmacy:

MedExpress is an online doctor & pharmacy service based in the UK. We offer prescription medication through our fast and simple online consultation. All our doctors are based in the UK and a registered with the GMC. The medication is dispensed through our regulated pharmacy based in London.

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Location:

55 St John Street
London
EC1M 4AN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Medication works ok but had a short expiry date on the tablets. Will order elsewhere next time”

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“Dear all , instead of branded Cialis you sent me generic Tadanafil :(”

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“Didn't do anything”

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“Awful! Decided to use instead of usual supplier, it's been a week without an update and being fobbed off...took my money and ran! So disappointed, don't waste your time, other suppliers can delivery within 48 hours.”

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“AVOID. Took overpayment and will not refund and only offered credit. I will be raising fraud claim with bank against them.”

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“Had my money but no prescription”

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“Been waiting now 2 weeks for delivery and nothing has changed. Spoken to them told delivery by Friday. Spoken with them today( Tuesday ) to be told dispatch is up till 5pm today and still nothing been sent to me. Two weeks treatment missed.”

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“I'm still waiting to hear why the wrong medication was sent out to me wrong strength and wrong tablets that were ordered and paid for”

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“I haven't received it yet”

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“I bought my first Mounjaro prescription elsewhere and a friend recommended MedExpress to me with a voucher code. The order process was quick and as it was my first prescription through this company I had to provide proof of my previous prescription and photos to get the 5mg dose, I also paid extra postage for a 24 hour delivery and my prescription has still not been sent 5 days later. The distressing thing for me is I needed my 5th week injection today with no medication in sight, I am panicking as I don’t want to undo my hard work by not receiving my order. I have emailed, no reply, I have phoned twice and after waiting 30 mins both times they do not answer. Please be wary of this company.”

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“The actual process of ordering, staraight forward. Recieving goods not so much. Original order lost buy courier, then told would be resent via special delivery (by 1pm next day). 9 days later still not recieved!!! Numerous emails sent with less than satisfactory response, requested refund as tracker indicated courier had not recieved the goods to undertake the special delivery, which was not forthcoming. Only after making a call did the good miraculously get to the courier. Now stuck with no refund and goods no longer required as due to delay applied and recieved from competitor in 2 days.”

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“Still waiting on my first order and keep getting told it's in high demand and will get an email when it's dispatched very frustrating.”

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“Not recieved!”

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“Not happy as it took 3 weeks to get delivery of medication I had paid and applied for 3 weeks earlier after having responded to all questions . This was due to med express and not post office delivery”

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“Haven't even fuckign received it yet you robbing bastards”

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“The tablets are great and worked very well. The dates on the medicine expire in September 25 not very good dates as ordered 28 tablets will think again when ordering from you as the dates are not very good and expire in a very short time”

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“I have made my purchase on the 14/01/2025 and still have not received my order ?”

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“Just enquiry about refund”

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“I did not receive any parcel with my medication and I still have t received any updates from Royal Mail about where they delivered my package”

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“WARNING - do not go on your Mounjaro journey with this company, they will not support you with maintenance. Their website says the following 'To ensure you can maintain your weight loss and the healthy habits you've developed, our prescribers can continue to provide your weight loss medications for a period of two years after your initial order, even if your BMI is within a healthy range.' This is NOT true. I spent a lot of money and lost 5 stone in 6 months, and got to 23.5 BMI, which was 2lbs from a BMI of 24. I was honest and entered my current weight of 9st 11 when I went to order my next pen, I was sent an email telling me how well I had done and that they would support me at my BMI of 23.5. Then days later and numerous phone calls I was told my order had been rejected and they would not prescribe me anymore. They apologised for sending the wrong email! Now I'm left with only one more dose and then nothing. I had planned on stepping down the strengths but now I've been left with nothing and no support. I even complained and was sent another email saying they would support me, then another message to say they wouldn't. So if you intend on losing weight and want a good maintenance plan DO NOT go with Medexpress.”

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MedExpress Online Pharmacy is rated 4.8 based on 6,275 reviews