ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.50

4.5 Rating 783 Reviews

88 %

of reviewers recommend ME+EM

4.5

Based on 783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“I have been a customer of EM+ME and bought many garments in the last few years. Recently I put through an order, and I receive a text message from Evri declaring they have my order and asking for money to deliver. I immediately contacted customer service, asking for support. However, I have been ignored for over nine days, even if I called and wrote emails. In the meantime, Evri had sent me emails asking for sensitive data to deliver my parcel (like my date of birth). In the end, ME+EM offered reimbursement for my parcel, saying they investigated with Evri and the box was lost. I am okay with a package lost, but all the messages and emails I receive from Evri asking for money and sensitive data? There is a connection that EM+ME doesn't care to investigate.”

Helpful Report

“Received wrong item shipped to Germany. No valid return label. Customer service did not respond in 1,5 weeks - and then to say „hope your problem was solved“. By whom? How? What a waste of money for a company that can’t manage a decent delivery, provide a label to return from Germany, and then fails to establish any communication or willingness to help. Stay away from these guys.”

Helpful Report

“I finally received the dress I ordered in size 6. Size 8 never arrived and probably never was in stock (but I paid for it twice). Shame the size 6 I just received is full of pins (!!!!) as someone was already having it tailored…… I can say that the quality control is ridiculous and the customer care even more..”

Helpful Report

“I’ve known this company since 2011 when it was only an online company (actually sending their small catalogues in our post box). Nice clothing, decent quality at a balanced price. Now, a totally different story: they opened few stores (I think only in the UK I would say) and the prices have gone up a lot! The quality and the design are still enjoyable but the prices are really a bit excessive. Plus the same dress bought from their international website costs 30% more than the same one if you buy it from the UK website!!!! My experience here: (I live in Europe now) I wanted to order a dress (UK website 495£ - international website (mine) 680€!! After long hesitation and thoughts, since I really liked it and wanted it for a wedding ceremony, I decided to buy it. Ordered, paid 700€!!! (including fast delivery), few days pass and no news… I call them and the lady tells me that is ready to be shipped (I reminded her the fast shipping services and price, she apologies and that’s it). After few more days I receive an email of “order cancelled”! Ok (but not ok) I call them and the lady says that the dress is from a previous collection (Feb collection) and sometimes there can be a return but probably someone else ordered before me, and bla bla. My order anyway is cancelled with apologies and a the revert of the price and that’s it. After a couple of days I see the dress again in stock (precisely the website says ‘only a few left). So I rush and order it again (thinking ok this will be there for me for sure). Same story: after a few days no news, I call again, same answer again - I told the lady what had happened few days before and she says now it is all fine, your order is processing and will be shipped very soon). After one day, order cancelled again! Now I am a very disappointed customer! Not only European customers are hugely penalised by the higher prices, they have a very poor customer and IT care!! IF A PRODUCT IS NOT IN STOCK AND NOT GOING TO BE BACK IN STOCK EVER AGAIN, it should be taken away from the website- full stop. I MADE 2 very big transactions just to receive an apologie (and the dress is still there and not saying out of stock!).”

Helpful Report

“My absolute favorite clothing line ever. I am in Toronto and with all the lockdowns...the arrival of that wonderful black box has been the highlight of many days. I also return everything that doesn't work seamlessly. The quality and workmanship..let alone design are truly the best. I've ordered from similar sites and Meandem is 10 steps ahead.”

Helpful Report

“5star all round, top quality clothing,top customer service and the easiest return ever. not that I have returned many items I love every thing about this company.”

Helpful Report

“Fast arrivals, and I received someone else's order, which I promptly notified and returned, but now for my order, I returned over a month ago and have not heard a thing, I sent an email, and nothing, its in excess of $1,000, not happy and its a shame, super cute stuff”

Helpful Report

“The fit didn’t work and sending everything back is expensive and complicated. And everything is coming from China. Don’t want to know the carbon footprint.”

Helpful Report

“I bought a dress from Me&Em online in preparation for a birthday dinner I was invited to. It arrived in Perth Western Australia within 10 days, and I was really delighted with the quality and the fit of the dress. As it happened due to lockdown the dinner did not go ahead but the dress is ready for a Melbourne Cup lunch here in Perth and I am just about to order from their new season now I am confident with their product”

Helpful Report

“Refund not made within stated time frame. Customer service can’t understand simple questions. Email response times very long. Not good enough for a company that charges premium prices.”

Helpful Report

“Do not order from this brand. I am a Personal Shopper/Stylist and I hardly ever run into to company policies and Customer Service this poor. FIrst, the web-site says 3-5 days delivery in the US. Not the case. It's have been 8 days and I have not received my items. Second, I called because in that time the items I have ordered have gone on sale and they will not do a price adjustment ("company policy." So, inconveniently, If I like what I purchased I have to send them back and re-order for the lower price. Um, not waiting for that order... Thirdly, I got a text today that said DHL said DHL will not deliver unless I pay a $97 customs fee. When I spoke to Customer Service at Me + EM, I was treated like an annoying customer that wanted a price adjustment and was told that my DHL text was a scam and they pay all duty taxes and fees. I called DHL and it was a real cost. So...After all of this frustration of the last year and 1/2, can we please have companies that want to help their customers and appreciate any and all orders that keep and have kept them in business. The styles are soooo cute. What a disappointment.”

Helpful Report

“I ordered several items and paid expedited shipping that was to arrive in US in 2-3 days. Two weeks later, a fraud attempt by a DHL imposter, many emails and a phone call to Em&Me, and then no follow up response from them. I forwarded DHL fraud emails to them in order to help their company. Really hoping they refund my credit card.”

Helpful Report

“Have shopped for quite a few years at ME&EM. Usually so much appeals. I must say that the latest new arrivals booklet shows the most dismal of clothes. Ones that don’t even make the models look nice. No idea who has designed this new collection but I definitely cannot be tempted!!”

Helpful Report

“Love the clothes but dealing with customer service is just appalling. No one answers emails - it's better to call them - but still problems don't get sorted. Returns are a nightmare. Like I said, love the clothes, but they need to learn how to treat customers better!”

Helpful Report

“Hit and miss in design and fit however overall I like their pieces. Refunds are a nightmare... and take forever... however I’ve worked out that if you email them then the return is refunded the very same day! Quite clearly hanging on to your money.... bad customer service. 🤷🏼‍♀️”

Helpful Report

“Love Me+Em clothes, they're stylish, last a long time and transcend fashion. Their hoodies are particularly fab and I prefer this Cashmere to the type they use for their jumpers. You can mix clothes from season to season which is great. My one gripe is that from returning an item to receiving a refund can take between 2-3 weeks. In comparison with other companies, this is poor and needs improving.”

Helpful Report

“I have been ordering clothes from Me&Em since 2013 and have not returned anything, its fantastic. The sizing is always consistent which is so important for online ordering. No problems with ordering or receiving. During lockdown it was a pleasure to be able to order from them, one of life's little luxuries. Always receive compliments when wearing their clothes, just lovely.”

Helpful Report

“Poor customer service. Email notifications for items that have been restocked which I have then paid for and then had orders subsequently. Sort it out ME&EM.”

Helpful Report

“My items were delivered from England in less time than than it takes from a shop in my same town in NJ. Their clothes are always of high quality and of similar pricing than other London shops. I have no complaints except with slowness of website.”

Helpful Report

“HELP!!!! I know it’s covid, but on line ordering the lifeblood of these companies now. Huge order, but sizing all off and need to return. Phone calls and enquiries but no response, Feel as if I’m in limbo. Wouldn’t happen with Nordstrum or Bloomies. Please please respond and be more professional . HC NYC”

Helpful Report

ME+EM is rated 4.5 based on 783 reviews