ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.50

4.5 Rating 783 Reviews

88 %

of reviewers recommend ME+EM

4.5

Based on 783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“Quality, quick delivery to Switzerland and smooth and reliable returns”

Helpful Report

Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“I’m a huge ME+EM fan! I buy a ton of clothes from them!! I think their designs are unique, modern & flattering. The only constructive criticism I have is…I would love it if you made your tops less boxy. They can look very “”tent-like” on women over a size 8. Other than that I love everything!”

Helpful Report

“Fabulous style for work and weekend, beautiful fabrics with attention to tailoring and details that make the clothes stand apart from the everyday. Mail order made easy, arrives quickly and returns are straight forward. Lovely bags for jackets, boxes for shoes and all feels luxurious. I can’t rate this brand highly enough and love the e-mails on how to mix and match the styles, the fact the website is continually being refreshed inspires me to buy more! Thank you for transforming my wardrobe.”

Helpful Report

“I’ve been buying from Me+Em for years now and have had some lovely clothes, all of which have worn & washed well. My main gripe is the sizes in that they are quite large so not really true to size, particularly in the length (we’re not all model sizes!). However I can’t fault the quality of the clothes, and I’ve always found the customer service to be spot-on, especially with regard to delivery and returns. They are still my go-to brand, although on the expensive side!”

Helpful Report

Dear Lorraine, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns in regards to fit and stock, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“Love MeandEm Sizing for me is excellent Love your clothes and am always recommending Top quality 😊 I am 5ft2in So wearing your longer dresses really does not work for me so knee length is great if we could have some more choices for winter One small point I would order more frequently rather than in big bulk if we were not charged delivery Thank you Me+Em”

Helpful Report

Dear Chrissie, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns in regards to sizing or delivery, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“The clothes may be on the expensive side but the quality and fit is excellent.Customer service, delivery and returns exceeded my expectations which is amazing!”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“Have been a customer for years. I like that some of the items are instant classics and will forever have a place in my wardrobe and in that sense are great value. Eg a black wool blazer I bought a few years ago and more recently a cream/beige blazer. However, the prices are just too high now. What used to be £175-275 is easily £250-495 now! Just not worth that much. Your cashmere, denim and layering tops are definitely overpriced compared to competitors. Dresses I want to love but often hate the elastic cuffs and zip necklines. The quality does seem to be going down recently despite prices going up. In terms of service I’ve never had any issues.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with the quality of our brand and pricing, this is not the experience we want our customers to feel, and apologise for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist you with your queries and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“I placed a very large $ order. The clothes were extremely disappointing. Scratchy fabrics, misshapen knits, etc. I returned every item except 1 layering top the on Sept 18, 2023, the day after I received by box. As of Sept 28, my return HAS NOT even been processed. The tracking has been showing "delivered to pallet" since Sept 25. There is no way to know when I will ever be refunded. Given the poor quality of clothes and the extremely long time to process a return, I strongly DISCOURAGE anyone from ordering from ME+EM.”

Helpful Report

Dear Monna, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to have, and apologies for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist with your queries and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“Huge fan of the brand, I specially love the maxi dresses. They’re beautifully cut and very flattering in amazing prints. I’ve never had so many compliments. I could happily ditch every other brand and wear me+em exclusively. I’ve had couple of issues and each time it was resolved in a prompt and satisfactory manner. Having only discovered me+am 5 months ago, I would love an archive sale!”

Helpful Report

Dear I Weber, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“I love the stying of your pieces. However the trousers and dresses are not petite friendly and I can’t order any of them. Also, I’ve written twice to your customer service and have never received any response. The most recent feedback was regarding the poor quality of your delivery box. When my ordered arrived the sides of the box were crushed and made large opening on the sides. The items could have easily fallen out, which luckily for this delivery it didn’t happen. I sent photos to your customer service and it would be good to at least get an acknowledgment.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to have, and apologies for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist you with your queries and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“I placed my first order at the beginning of the summer. After not hearing anything back about shipping for a couple of weeks, I got in touch with customer service and received a less than satisfactory response. There's no way to track their shipping. I decided to give them another try and placed an order on 9/5. As of now, it hasn't even been shipped. Probably not going to order anything more, due to the unreliability of shipping and customer service as compared with other brands I love.”

Helpful Report

“I'm obsessed with Me+Em clothes - especially the maxi dresses as their cut is so suited to me. All their looks are so stylish as well as comfortable and durable. I also love the varied prints each season and if I had to choose only one shop in which to buy my clothes, it would be this one. I also feel reassured by a properly staffed customer service department as any queries are swiftly dealt with and it's good to support a British company. However, I would love to see more shorter length trouser options, as being only 5ft 5inches, many of the designs' lengths just swamp me.”

Helpful Report

Dear TW, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns in regards to sizing and fit, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“I have been a ME+EM customer for many years and have found their clothes to be flattering and the customer service to be fabulous. However, I have noticed in the last year that the quality of the garments have dropped off a bit and I do think that the pricing is getting too high for where they place themselves in the market and for the fall off in quality. I also think that some of the items are aimed at a much younger customer base which confuses the offering. That said I still think that it is a great brand which really considers what is flattering to women.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! We are sorry to hear you have had issues in regards to prices and styles, if you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“The quality of products has deteriorated to a point that is laughable. It is not merely the fabrics, it is the condition in which the items arrive. I recently spent 1500 GBP on non-sale items; I liked the cut of these items. I had forgotten that they would arrived deeply crumpled and that the quality of the fabric (nearly always synthetic) meant the creases were deep and there was no point in trying them on. I tried on one uncreased jacket which was, as ever, too big and then promptly returned everything with a note to myself to just give up on this brand....it is worth reading The Emperor's New Clothes as a metaphor for what is going on here! Sorry.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to have, and apologies for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist with your query and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“I can always find some to love in Me+Em, the styles are cut to be flattering and there re some great colours. All the clothes arrive nicely packaged too. However it would be great to have customer reviews for the individual items shown on the website, I always find this useful wither brands.”

Helpful Report

“A vast collection of great quality clothing in fabulous styles and wonderful colours.”

Helpful Report

Dear Lisa, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“I ordered two items on August 8th 2023. Both were dispatched. One item was a dress for a special occasion. The package reached Memphis TN on August 17th - and they are still there according to Fedex (Aug 30th). I contacted ME+EM and asked for assistance. The reply said if I did not receive the package by now it would be registered as lost and I would be refunded. OK. That response is probably the lowest level of customer care I can imagine. As yet, I haven't been refunded and the tracking info says the package is still in Memphis. Super disappointed with ME+EM.”

Helpful Report

Dear Gina, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to feel, and apologies for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist you with your queries and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“❤️ your collection Very feminin Love the different styles and especially colors. I would appreciate clic and collect or free shipping for regular clients. Excellent refund delay when return to the shop.”

Helpful Report

Dear Christine, Thank you for taking the time to leave your kind feedback. We are very pleased to hear that you love our styles and colours in our collections. Thank you for your feedback regarding click & collect and a free shipping option. This has been passed on to the relevant teams. If you ever require any assistance with an order please contact our customer care team via email at enquiries@meandem.com or by phone on 03456 800 975. Kind Regards, ME+EM Customer Care

“Love the designs - only issue is having to pay for delivery particularly when items are on the higher price end. Most brands don't expect you to pay postage for items over, for example £100.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your lovely feedback. We are very pleased to hear that you love the ME+EM designs and we appreciate your feedback on our delivery costs. If you ever require any assistance with an order please contact our customer care team via email at enquiries@meandem.com or by phone on 03456 800 975. Kind Regards, ME+EM Customer Care

“I love ME+EM. Everything I bought fits perfectly and is beautifully made. Buying on line and shipping abroad was easy. I was informed about the delivery which came on time and as scheduled. Thank you.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your kind feedback. We are thrilled to hear you love ME+EM and all your purchases made with us. It is great to know you had a positive online shopping experience and found our website easy to navigate. If you ever require any assistance with an order please contact our customer care team via email at enquiries@meandem.com or by phone on 03456 800 975. Kind Regards, ME+EM Customer Care

ME+EM is rated 4.5 based on 783 reviews