ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.51

4.5 Rating 782 Reviews

88 %

of reviewers recommend ME+EM

4.5

Based on 782 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“I love the Me and Em look. I have several of their shirts/blouses and I love them. At , just, 5 ft 4 I wish they offered different lengths in trousers. I do have one negative - my experiences with the staff at the Marylebone shop has often been poor. I find many of them curt and unfriendly - as if I the customer am interrupting the standing around and chatting.”

Helpful Report

Dear Elizabeth, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! Regarding size and fit, this feedback has been passed over to our design team and we thank you for your review. As for the experience you have had in our store, this is not how we want our customers to feel, and apologise for any inconvenience this has caused you. If you would like to have this escalated, please contact us directly so we can further assist. Thank you for your patience and understanding. Kind Regards, Grace

“I was absolutely thrilled that I somehow stumbled upon Me+Em a few years ago searching the internet for cute blouses. I love this company! I love the quality, the colors, the unique style selection and feel that the price point is good. I wish we had a store in San Diego though, but for now I order online and do not mind the $15.00 shipping fee. The return process is a bit slow, but it never stops me from trying to find clothes that work for me. I am a petite 5'3, so many of the dresses (maxi) are way too long, so I would love to see more dresses in petite sizes. My favorite is purchasing the crop pants because they are a perfect length for me (no alterations required). Hoping to return to London this year so I can experience the clothes in a beautiful boutique setting like I did last year!”

Helpful Report

Dear Kimberley, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! In regards to your returns, if you experience any issues with a future order, please get in touch directly so we can further look into this for you. If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“The service is impeccable, fast and smooth delivery and returns process, good price quality ratio and love the fabrics and timeless designs together with how they are styled with modern easy going elegance.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you have been loving our brand, including the services, price, and styles, we look forward to you shopping with us again! Please get in touch directly if you have any further queries. Kind Regards, Grace

“I love the look books that allow me to get styles that match seamless and are of extremely high quality. Shipping is insanely fast to Switzerland. Returns are uncomplicated.”

Helpful Report

Dear Simone, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you have been loving our brand, our lookbooks, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch so I can further assist. Kind Regards, Grace

“I ordered sandals online in the middle of March and. A week ago got an email saying they had been dispatched. At time of writing I’ve received nothing. Appalling g and I won’t be ordering again even though I love the brand and have been a loyal and consistent customer. Very poor!”

Helpful Report

Dear Gerry, Thank you for taking the time to leave your feedback with us. Please accept my sincere apologies regarding the recent issue you have had with your sandals, this is not the experience we want for our customers, and very sorry for any inconvenience and disappointment caused in this matter. I have looked into any emails we have received from you, however can not locate any under your name, therefore, please can you contact us directly so we can further assist directly with your concerns. Kind Regards, Grace

“My on line experience has been without problem (still waiting for funds to be transferred back into my account however appreciate 5 day delay). My issue is with your Marylebone shop. I visited for the fourth time last week . Your team are in my view the least charming (apart from one) that I have ever come across. Unsmiling, ungracious and almost begrudging in their “support”. I would suggest a review of your store customer relations strategy. An unsmiling unwelcoming reception and service leaves a bad taste.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. I am thrilled to hear you have always had a positive experience shopping online, and we look forward to you shopping with us again! In regards however, to your refund you are still waiting for, please get in touch directly if you are still yet to receive this after our lead time so we can investigate this for you- apologise for any delay, and thank you for your patience. In terms of your in-store experiences, this is not how we want our customers to feel, and apologise for any inconvenience and disappointment this has caused you. I can confirm that this feedback will be passed on accordingly and hope that your next trip will be better. If however, you would like to have this further looked into/ escalated, please can I ask you to contact us directly so we can further assist. Once again, we are very sorry for any upset, this is not how we want our customers to feel, and thank you for your understanding in this matter. Kind Regards, Grace

“I ordered a dress on March 15 I believe and I have not received it! Was planning to wear it to a wedding this weekend! Very dissatisfied with the speed of receiving item. They said it was delayed and should ship today. I checked it is 7:45 pm still has not shipped!”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. Please accept my sincere apologies regarding your delayed order, this is not the experience we want for our customers, and apologise for any inconvenience this has caused you. I can confirm that a few items on our website from our most recent collection are 'pre-purchase' items, therefore, they have a later dispatch date than everything else on the site. If however, you are still yet to receive a reply, please get in touch via email, live chat, or our helpline so we can further investigate this for you. Thank you for your patience and understanding in this matter, I look forward to your reply. Kind Regards, Grace

“Since shopping with ME+EM I have found their customer service excellent, returns and delivery easy and if any queries they are quickly dealt with. The clothing is of good quality mostly with detail and unique design features on some of the clothing. Pricing has increased so I hope they don't continue and price themselves out of the market place into high end designer brand levels. T shirts could be of a thicker material as the slub cotton finish can be thin on the white items. Trousers come up long and all the wide leg trousers I have bought I have had to have altered, a regular length would be a great option as the trousers/jeans seem designed for someone very tall. When items go into the sale they are a good price for the quality. Some items are pricey otherwise but this clothing is going to give you staple items you will have for some time. Colours are brilliant and the way they are demonstrated together at times opens up your wardrobe to putting items you perhaps wouldn't`t have considered before which I have found for myself. I absolutely love the clothes. Shoes and boots are very expensive. The items are very well packaged and come in strong cardboard boxes that are easily reusable for returning unwanted items. The returns forms are included within the parcel along with the returns label so very easy and not complicated and is returned via Royal Mail. One suggestion I would make is to include the price on the invoice that is included with the delivery otherwise happy with ME+EM.”

Helpful Report

Dear Jo, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! In regards however, to the fit and costings of our pieces, we appreciate this feedback and will pass this over to be looked into. If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

Dear Jo, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! In regards however to the fit and costings of our pieces, we always appreciate customer feedback and will have this passed on, apologise for any inconvenience caused and thank you for your understanding at this moment in time. If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Beautiful clothes and great service. Being 5’ 11” the deep hems are great for lengthening and much needed. Would be great to have options of longer sleeved tops and jackets. Only ever buy trousers as tops are not a good fit/shape for me.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you love our brand including our trousers and tops and the services we provide, we look forward to you shopping with us again! Regarding, however, your feedback for longer-sleeved tops and jackets, this will be passed over to our design team. If you have any concerns or queries, please get in touch directly so we can further assist. Kind Regards, Grace

“Customer Service, price, delivery were excellent and when a return is necessary the process is simple. The items I have purchased have been far superior to other stores and I am very pleased to recommend Me+Em. Many thanks to all the staff who make the deliveries so seamless.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you love our brand, our customer services, and your delivery experience, we look forward to you shopping with us again! If you have any concerns or queries, please get in touch so we can further assist. Kind Regards, Grace

“ME & EM is one of my top go-to companies for clothing. Their fabrics and construction are excellent. The styles are always cool without being trendy. I feel I can wear them season after season without looking outdated so the money spent seems like a good value. I am in the US and the shipping is always very fast - generally faster than anything sent within the US makes it to me. The return process is quite slow, but I know that I just have to be a bit patient. I LOVE that actual garment measurements are available for everything. It makes it so much easier to get the right size. My only complaint is that so many of the styles are made for/look best on quite tall people. I am only 5' 1" so I can't even entertain wearing many of their items. But the ones that do work for me, I love.”

Helpful Report

Dear Nanette, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our timeless pieces, we look forward to you shopping with us again! If you have any queries or concerns regarding sizing and fit, please get in touch directly so I can further assist, however, I can confirm hat this feedback has since been passed on to our design team. Kind Regards, Grace

“Love the clothes but one suggestion - I am very long waisted and many of your tops are too short for me and I would love to see more a little longer. Great service and return ease!”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! In regards to the fit of our pieces, this feedback will be passed over to our garment tech team. If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“One of the best brands around for style and quality! No matter what I wear from this brand I always receive numerous compliments!”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Easy to wear. Good fabrics. Clean cuts.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“ME+EM has great customer service and on time delivery. Item prices are at the high end of what I usually spend, but the quality of the fabric, style and the tailoring is worth the price. This was my first time purchase, and I have received many complements. I am a very happy customer and will definitely be purchasing from ME+EM again. Thank you.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces and the services we provide, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I love the cut, designs, fabrics that ME+EM use. When wearing their clothes I feel fantastic! The pockets are extremely well designed in all garments. Sadly a lot of the dresses/skirts cater for tall people, please try and accommodate those who are 5' 0" to 5' 4" - on top of spending out on the outfit I then have to spend out on alterations. Customer Service is amazing. Delivery, returns and refunds are all processed with efficiency and care. My only issue is pricing, you are starting to creep up each season and are becoming a little too expensive which is a real shame.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! In terms of your feedback regarding fit and prices, this will be passed on and we thank you for your patience. If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Customer service is pretty dependable especially considering it's an out of the country operation. I have never had an issue with returns and my deliveries are prompt.”

Helpful Report

Dear Stephanie, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the services we provide, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“The clothes look and feel beautiful. Lovely fabric and styles. The fit wasn't right for me, and I had to return. That process is tedious and ridiculously long to get your refund. Mailed back on the slowest way possible. I don't know if I would order online again with the prospect of returning taking so long.”

Helpful Report

Dear G, Thank you for taking the time to leave your constructive feedback with us. We are very sorry to hear you had a dissapointing expereience with your recent return. This is not the kind of service we want our customers to experience and we are aware our return service can be slower than we would like from the US. We are working on launching a brand new returns system very soon which we hope will improve the speed and efficiency of our US returns service. If you are waiting over 10 days for your refund from the date of posting, please get in touch with our customer care team on 1-800-346-3108 and we would be happy to help speed up your refund. Kind Regards, Robin

“The quality ;style and classic cut enables me to "stand apart "from colleagues every day I wear me and em . Every season each piece is created to build on previous seasonal favourites . From the deep pockets in the dresses to the perfect flare of trousers whilst still flattering waistline /..I simply feel empowered,feminine and bang on trend .. I now only shop with me and em . I am an ultimately happy working mum who appears to spend hours getting ready when in reality it's seconds. Thankyou for all the joy and confidence. Rachel (smiling gp salisbury )xxxx”

Helpful Report

Dear Rachel, Thank you for taking the time to leave your lovely review. We are thrilled to hear you love our style and that you stand out from your collegues in our pieces! We absolutely love that our clothes make you feel empowered, and put together whilst being a working mum. This is exactly how we want our customers to feel in our clothing! Please do not hesitate to get in touch with our wonderful Customer Care team if you ever need any sizing advice or assistance with an order on 03456 800 975. Kind regards, Robin ME+EM Customer Care

“Lovely designs, good quality but can be bit pricey Delivery and return service good”

Helpful Report

Dear Customer, Thank you for your feedback. We are happy to hear you love our designs and our high quality products! If you ever need any assistance with an order please do not hesitate to contact our customer care team on 03456 800 975. Kind Regards, Robin

ME+EM is rated 4.5 based on 782 reviews