ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.51

4.5 Rating 782 Reviews

88 %

of reviewers recommend ME+EM

4.5

Based on 782 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“Me+Em has great customer service - it has the personal touch of a start up with the quality of an international brand. I’ve been a fan for a number of years now and the service in store and for online deliveries is always professional, friendly and helpful.”

Helpful Report

Dear Kim, Thank you for taking the time to leave your review with us. I am so happy to hear you have been satisfied with the services we provide, we look forward to you shopping with us again. If you ever have any further queries or concerns, please get in touch directly so we can assist you. Kind Regards, Grace

“I used to be a big fan - thought the price was right for the quality, the great cuts and fits and wonderful styles that are that elusive combination of elegant and casual at the same time. I was especially fond of the little details to the pants that made it easy to adapt them to your body and preferences. Unfortunately, my last order I had to send back entirely, because the sizes didn't correspond to the pieces I already have in my closet (and still wear frequently), and the quality didn't quite measure up either - while prices have decidedly not gone down. The pants don't always feature the same nice little details anymore, and I feel like overall there's been a shift towards more fashion-forward styles instead of true basics and classics with a twist. This seems to be reflected in their marketing approach as well, which now features typical (and sorry, but wholly uninspirational) fashion influencers instead of the real women that I remember from before. Made me very sad to see this evolution, I hope they will turn it around because there still is no other brand on the market that comes close to what made ME+EM great before. Message to the leaders at the brand: don't give into pressure to grow too fast by being more like the rest of them. You'll lose what made you amazing in the first place and end up stuck in the middle. Stay true to your core and grow organically - set the example for the rest of the industry.”

Helpful Report

Thank you for your recent review. We greatly appreciate your feedback that we have shared with all the relevant teams. Our customers experiences. comments and suggestions are greatly important to the development of our brand, so we thank you for taking this time to share this with us. If we can be of further assistance, please reach out to our customer care email, enquiries@meandem.com We do hope you enjoy our future collections! Kind regards, Vanessa ME+EM Customer Care

“Timeless design, stylish. Easy to wear and combine separates. Comfortable”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality and practicality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Stylish well made clothes that fit to size. Long enough for taller ladies. Service is excellent whether in store or on line. Returns are very easy.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. I am thrilled to hear you love our brand, the fit of our pieces, and the services we provide both in-store and online, we look forward to you shopping with us again! If you have any concerns or queries, please get in touch so I can further assist. Kind Regards, Grace

“Excellent quality clothing .”

Helpful Report

Dear Caroline, Thank you for leaving your review with us. I am glad to hear you are loving our brand and the quality of our pieces, we look forward to you shopping with us again. Kind Regards, Grace

“Amazing quality, perfect design and fit x”

Helpful Report

Dear Emma, Thank you for taking the time to leave your feedback with us. I am thrilled to hear you love our brand and that you have been satisfied with the fit and quality of your purchases, we look forward to you shopping with us again! Kind Regards, Grace

“Contemporary fashion with wonderfully flattering fits for any body shape and excellent fabric quality at a fair price.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Awesome design. They do fit very large tho.”

Helpful Report

Dear Smi, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you are loving our designs and we look forward to you shopping with us again! In regards however to size and fit, we always appreciate customer feedback, and this has since been passed over to our design team. If you have any other queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Quality isn't what it used to be...considering the price. Even with 50% off trousers but they used to be a perfect fit, sadly not the same. And of course, with being manufactured in China, very unreasonably asking for over £100 ...”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. However, I am disappointed to hear you have not been recently satisfied with the quality of our pieces, this is not the experience we want for our customers, and apologise for any inconvenience this has caused you. I can confirm that all our pieces are made by different manufacturers all over the world, and fabric content will also differ in price for each product, however, we appreciate this feedback and will pass this over to our design team. If however, you have any other queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“Not recommended. I ordered a dress for a specific occassion. DHL emails noted the dress was going to be delivered on 4/29. It was not clear to me at all that this website ships from the UK. Now the package is stuck in customs and they want a tax id number. What a hassle and the dress will not be here for the event and I will have to return it regardless. Don't recommend this company.”

Helpful Report

“I find your sizing true to size mostly. Experienced only one jacket that came up small, I wasn’t to keen on pocket placement so I didn’t reorder. I find it easier to buy 2 sizes in tops to accommodate an oversized look or fitted, this applies mainly to blouses for me and sometimes jackets. I love most of your collections and find them true capsule pieces, enjoying flicking and scrolling through. Well photographed, although some poses by models obscure the outfit a little and are not true to posture! I have only had one faulty item which I need to return as it is coming undone. A knitwear vest in lilac that I love the colour of and are loathed to return but it is faulty. Your customer services team handled it well but I need to return for a full refund which has been offered, so yet to finalise. Some items you price favourably and some not so much. Occasionally I question the quality of a fabric and if it is really worth the price tag. Pricing is always a difficult area for me as I favour paying more and not buying twice! You are not always going to suit everyone price bracket, does this keep the brand a little more exclusive. I quite like that you are mainly online as I hate changing rooms! I can try on with correct shoes etc Laundering some items concern me occasionally, is it going to look as fresh after. I do wish that you had an exchange facility that was available on the returns form for so that it could be handled at your end and also postage complimentary. A little disappointing when you need a different size to have to go through the whole ordering process and also postage. Postage should be complimentary when a client has spent over a certain amount also if you have a loyal customer. Maybe an app would help customers. All in all, happy with ME+EM Thanks”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback. We are very happy to hear that our customer care team were able to resolve your issue to your satisfaction! All of your feedback will be taken into consideration so we can evolve as a company. Kind regards, Christina ME+EM Customer Care

“I didnt. I wanted to review the summer shoes in your catalogue. Ive never seen anything so bad. The fit, the sryle how did you all miss this so bad? What a shame...your models look hideous in them. Your summer season isnt great either. What happened?”

Helpful Report

Dear Gaston, Thank you for taking the time to leave your review with us. We are very disappointed to hear you have not been satisfied with our recent spring/ summer collection, in particular, our shoes- we are very sorry to hear this and will be passing this feedback over to our design team. Please get in touch with us directly with us via email so we can hear your feedback further and find out what you would like from our collections. Hopefully, something will take your fancy in a later collection! Kind Regards, Grace

“I bought most uncomfortable shoes which give me pain and blisters on every finger . Company not taking any responsibility for faulty item. Shame will never buy anything from them again”

Helpful Report

Dear Tatiana, Thank you for taking the time to post your review. We are sorry that you unhappy with your recent purchase with ME+EM. Your correspondence via email with our customer care team has been carefully looked into and reviewed by our accessories team. Once again we are sorry for the disappointment caused. Kind regards, ME+EM Customer Care

“Really good quality and flattering trousers that are so difficult to find elsewhere.”

Helpful Report

Dear Hannah, Thank you for taking the time to leave your feedback. We are thrilled to know you find our trousers flattering and that you appriciate our high quality materials and construction. Please get in touch with our fabulous customer care team on 03456 800 975 if you ever have any queries or concerns. Kind regards, Robin

“I loved all the items I purchased. I did have to alter the pants since they were incredibly long and I am 170 cm. Unfortunately, most of the items I wanted were out of stock and were never restocked. Probably because I found you late in the season. I really wanted a shirt and leather pants that never came back into stock.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you are loving your recent order, and we look forward to you shopping with us again! In regards however to your feedback for the length of our trousers, this has since been passed over to our design team. If however, you have any further queries or concerns regarding size and fit, please get in touch directly so we can further assist. Kind Regards, Grace

“Love designs, quality & fit. Easy returns if needed.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I love this company: the clothes are super stylish, well made, yet comfortable too. All their designs seem made for me so I rarely need to return anything but, if I do, it's all straightforward and reliable. Customer service is always very responsive if I ever have any queries (I have ditched other companies whose customer service is overstretched and under staffed). I'm mostly obsessed with the maxi dresses but do have a few pairs of trousers. Despite being only 5ft 4in, I still find trouser styles to suit - in the cropped or petite length ranges. More of these different length options would be fab. If I had to dress entirely in clothes from one shop only, it would be Me+Em!!”

Helpful Report

Dear TW, Thank you for taking the time to leave your review with us. We are very happy to hear you have been satisfied with the quality of your recent orders and the services we provide, we look forward to your shopping with us again! In regards however, to our fit and length of trousers, this feedback has been passed over to our design team. Please get in touch if you have any other queries or concerns. Kind Regards, Grace

“I finally found a style that suited and fitted me so well. I had so many compliments on every item I bought. . The only reason for the 4 star is the price - I bought items on the sale, and even that was a treat. I completely get that you pay for quality, but overall I think it’s very expensive.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are thrilled to hear you have been loving the quality and fit of the brand, we look forward to you shopping with us again! In regards to pricing, we appreciate this feedback and will pass this on. If you have any other queries or concerns, please get in touch directly so we can assist. Kind Regards, Grace

“I love the styles and quality of ME+EM clothing. My one issue is that the clothes are made for very tall people. This works out for some of the styles, but it is very hit or miss. It is hard to tell which items might work because all of the models except one (who appears very tall, just with more curves) all look over 6’ tall and are incredibly slim. Being an averaged sized short person, 5’2” I just have to order and hope. If a dress works, I always have to alter. Pants can work without alteration if they are cropped, resulting in a full length pant for me. However, the rise is always too long resulting in a less flattering fit. I absolutely love the items I find that do fit but I often have to return which, as others have mentioned is a tedious and long process from the US. If petite sizes were offered, especially in dresses and pants, ME+EM would be the first place I would look for both.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! In regards however, to our sizing and fit, this feedback will be passed over to our design team, and in the meantime, if you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, Grace

“I used to love Me + Em but it seems to have changed its target market. I am 165cm 5'5, with an hour glass figure and weigh 118 pounds. The shorter, light weight summer dresses, with a ruffled/tiered skirt and beautifully detailed tops, from 2019-2020 I think collection, were amazing. One could wear to semi formal functions with heels, dress down with trainers, wear on planes and no crease and not too tight for international flights, everyone still complements me on them, all the time, and now there is nothing like them anymore - they are timeless, so saying out of fashion cannot be the reason. They are truly amazing and I would buy a wardrobe full of them in different fabrics and colours. But everything now seems to be for people six foot tall and wanting lots of fabric and non fitted items. I know the company policy is not to make them super fitted , but the amount of fabric per garment now and the length on a shorter or average height person, just makes them look old and or pregnant or fat...please bring back your form fitting clothes for average height slim /average sized people (UK8 or 10)”

Helpful Report

Dear Suzi, Thank you for taking the time to leave your feedback with us. We are very happy to hear you have been a loyal customer over the past few years, however, disappointed that you feel that the styles and fit have changed and you no longer are satisfied with our designs. I can confirm that this feedback has since been passed over to our design team and we thank you for this feedback. Please get in touch with us directly, so we can further advise and assist if you have any queries or concerns regarding any styling advice or fit measurements. Kind Regards, Grace

ME+EM is rated 4.5 based on 782 reviews