ME+EM have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and refunds and are happy with their returns process.
“
Classic styles with a modern twist
Beautiful quality and finish
To end price point but worth the extra
Easy returns and fast refunds
Only wish I could afford all their products
”
- ****
“
I’ve also had the very exasperating experience or items going on sale after purchase but before I even receive them, and having to re-order at the lower price, then return the originally priced items because you do not give price adjustments.
”
- Anony****
“
I always find something that I like in every collection, unfortunately I can’t often afford them as the price tag is a little bit higher than I would like it to be! Saying that I bought several things from you in the last couple of years, some of which I had to return because I still find your sizing a little bit odd.
”
- Dan****
“
Beautifully made clothes in natural fabrics.
I adore the cheesecloth dresses and blouses
Purchased 5 dresses so far, plus many tops.
I also like the silk cotton blouses. I like all the finishing details to the clothes.
All true to size, quick delivery.
Good quality clothes.
”
- Da****
“
Delivery is fairly prompt, and returns and refunds easy to navigate. The clothes are a little pricey, but the styles really suit my taste.
I'd really like to see a Petite version of the dresses which are too long in the body and skirt.
”
- Anony****
“
I love the style and quality of your clothes. Delivery is very quick and I appreciate free returns however it can take a little long to get that processed. On a recent order it took nearly 6 weeks from when I sent my return to see the credit on my card.
”
- Sarah C****
“
Their customer service is very good and returns from the US are easy.
”
- Kri****
“
Delivery is fairly prompt, and returns and refunds easy to navigate. The clothes are a little pricey, but the styles really suit my taste.
I'd really like to see a Petite version of the dresses which are too long in the body and skirt.
”
- Anony****
“
I love the style and quality of your clothes. Delivery is very quick and I appreciate free returns however it can take a little long to get that processed. On a recent order it took nearly 6 weeks from when I sent my return to see the credit on my card.
”
- Sarah C****
“
Great quality with beautiful designs, I've watch this website for many times and finally decided to give it a try. The pictures are perfect and the items were even better. The only reason I couldn't do 5 stars is the turn around for a refund, is very long.
”
- T. ****
“
30am and spoke to a very kind lady Emma, who helped and agreed I could wear the dress and still return it after Royal Ascot, which I was truly grateful, then I sent it back on Monday and sent Emma a copy of the return note and the refund was in my account the very next day, this was the first time I had ordered from ME & EM and after this amazing customer service I will be placing another order very soon.
”
- Lorraine Su****
“
Prices match the high quality of clothes, good service, and fast delivery. Returns and refund are exactly as prescribed on website.
I very much like the detailed description and photos of any item. The dresses are my favorite to look forward to receiving as they exactly fit my style and size.
”
- Su****
“
Their customer service is very good and returns from the US are easy.
”
- Kri****
“
I have been buying from Me and Em foe a few years now and have found wonderful pieces that are just timeless.The quality is great and the service is friendly and helpful.If I had a suggestion it would be a customer appreciation promo.
Also, a quicker return period.But I so look forword to your monthly roll out!
”
- Barb G****
“
Beautiful clothes incorporating excellent quality of materials and exceptional design.
The best customer service from prompt answers to product questions to fast & easy returns/refunds.
I’m a devoted customer!
”
- Ellen -Chicago****
