ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.50

4.5 Rating 783 Reviews

88 %

of reviewers recommend ME+EM

4.5

Based on 783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“Received catalogues unsolicited. Asked for these to be stopped - providing personal details - but seem to be in loop of excuses “details need to be exact” “mailings are pre-planned - will take 6 weeks”. No personal consideration whatsoever.”

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“Returns take an age. Won’t be ordering again”

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“Im new to Me+EM, and I just wanted to buy some stylish, flattering trend led, but not ultra trendy clothes to update my wardrobe. I have found the clothes fabulous and the customer service great though the website was a little slow during a busy period recently, but I understand that is work in progress and things have now been fixed. ME+EM are now my go to brand.”

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“Fantastic quality clothes with great cut for most flattering fit. Delivery prompt for both orders. I bought 2 different dresses online and was so impressed I immediately ordered a different style. All beautiful so kept all 3.”

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“I am absolutely delighted with this company, the quality of the clothing, style and colours. The delivery has always been reliable and the garments come well packaged and in good condition. I have only returned one item since discovering this brand two years ago. The maxi dresses and skirts are stunning.”

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“I think it’s too easy to be seduced by MeandEm’s trademark design into paying ludicrous sums for items which are really not investment pieces and will only last one season. I’ve just parted with £130+ (inc. p&p) for a pair of patterned jersey joggers, simply because they looked wonderful on the long-legged model. After wearing them for 4 days they are baggy, saggy and not at all flattering on a petite and curvy size 8-10. I really should have known better - they’d be expensive at half the price, and the trim is ordinary cotton binding - nothing special. At the end of the day, they’re just sweatpants!”

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“Even if you return fast they take the maximum refund period. 8 working days even though back in their warehouse. Unusual versus other on-line retailers. Assume they have a little cash-flow problem to treat customer's like this.”

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“Hopeless service especially with delivery. They produce a good line of clothing but absolutely no business sense at all. Staff In some shops need to go to Charm school !”

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“The top was a bad fit, returned item for refund. Still waiting 13 days later for the refund won’t be ordering again!”

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“Fantastic clothing Delivery a nightmare! Customer service has been okay but I have had to chase I ordered a jumper ten days ago and still waiting”

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“I am a curvy size 12 and have ordered the denim jacket and jean suit,cream jeans,cream wide leg cords,navy racer back dress ( sale price and absolute bargain)and most recently the pink and burnt orange spotty dress for a wedding( machine washed came out like New and no ironing needed!)I think the quality,fit,style, colour and durability of the garments is excellent. Customer service and delivery excellent. I am a very happy customer. Well done Me&em !!”

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“Customer service needs improving. Returns take for ever. Puts you off ordering in the future!”

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“Order still not despatched 7 days after order!!!!”

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“Beautifully made and nice fabric. But downhill from there ..... supposedly slim leg trousers weren’t ..... and customer service terrible. Ordered 5 June , slow delivery. Returned the same day. Refund received 9 July. Won’t order again.”

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“Brilliantly fast delivery and products so gorgeous I had to keep them all despite over-ordering so that I would have a choice. I now have jackets, dresses, tops, even a jumpsuit, and they have transformed my wardrobe. Me & Em very cleverly blend non-crease fabrics, casual-luxe style, flattering fit and gorgeous colours that look expensive. For premium high street, this is the brand to beat all brands. Simply divine.”

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“Gorgeous, gorgeous summer dresses! - The sky blue sheer checked swing dress, black pleat maxi dress and floral print maxi dress are so flattering, floaty without making you look enormous. I still get stopped and asked in shops and cafes where I got my pair of ME+EM jeans from, which I've worn for 3 years now! Thank you Claire and the Team, worth every penny!”

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“I bought a top which cost £69 but looked very ordinary - more like it should cost £6.99 from Peacocks. My main complaint however is their customer service. More than a week after returning the item I’ve heard no confirmation that my return has been received. When I rang to ask about this the person I spoke to was offhand and rude. And they charge £4.99 for delivery!!...”

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“First of all, the quality is exceptional. Yes, it's not cheap. It's well worth it though. All my ME+EM purchases are investment pieces - I keep them for years. Wash after wash they look the same. Secondly. ME+EM's customer service is stellar! Nothing is a problem, they always go above and beyond, to the point, they're almost beating John Lewis - nothing is a problem. Love. Love. Love.”

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“The trousers pil very easily. Also the rise is not correct fitting and I am a regular size 0/2zThe sizing is not the same across each piece. Buttons come off easily. The plus ? Trousers hold shape.”

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“Lovely clothes if a bit pricey, but awful service if you want to return an item. I have waited almost 3 weeks for a refund.”

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ME+EM is rated 4.5 based on 783 reviews