ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.50

4.5 Rating 783 Reviews

88 %

of reviewers recommend ME+EM

4.5

Based on 783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“Item description not as described. Jumper 10cm shorter than advertised and in all honesty not very well constructed, definitely not worth £125 (that was on sale too!). Emailed customer service straight away & still not heard back after 3 weeks. Would never purchase or recommend them to anyone! Disappointing to see bloggers like Emma Louise Connolly & Claire Rose Cliteur continually working with this company considering they really don’t value their customers experience. I bought off a recommendation from ELC so has definitely made me question her authenticity with products she recommends.”

Helpful Report

Dear Customer, Thank you for your feedback. We are sorry to hear you are unhappy with your recent purchase and have not been able to get a response from our customer care team. Please accept our apologies for this, we will get in touch with you shortly to help resolve your queries regarding your recent order. Kind Regards, ME+EM Customer Care

“beautiful quality, best for trousers. female led business who really care about giving women confidence when dressing, really helpful stylists in store”

Helpful Report

Dear Customer, Thank you so much for your great feedback. We are happy to hear you love the quality of our clothes and feel confident whilst wearing ME+EM. If you ever need any assistance please don't hesitate to contact our Customer Care team at enquires@meandem.com Kind Regards, ME+EM Customer Care

“I love Me + Em’s clothes. They’re my first port of call. They hit the relaxed elegant vibe perfectly. The man pants are my favourite cut. The jeans and jumpers are great too! The fit on the trousers is better than most other brands - no added bulk around the hips or stomach but sometimes they could do with a bit less volume/pleating. I’m 5’4” so also don’t like the zippers at the ankles of the wide legs as those trousers can’t be hemmed. Only other constructive criticism is that the jackets can be a bit too shapeless so unflattering but otherwise I do absolutely love this brand. Oh yes - and please can we have a store in Bristol or Bath???”

Helpful Report

Dear Customer, Thank you so much for your wonderful feedback. We are so thrilled to hear you love ME+EM and our classic man pant styles. Thank you for your constructive criticism regarding our jackets and store locations, this has been passed on to the relevant teams. We look forward to having you shop with us again soon! If you ever need any assistance please don't hesitate to contact our Customer Care team at enquires@meandem.com Kind Regards, ME+EM Customer Care

“I love ME+EM's clothes! I live in the US and get them shipped from the UK - very fast. The styles are classic with an edge, and they are beautifully made. The minor issue that I have is that sizing consistency isn't quite where it needs to be - so I usually have to order multiples and return.”

Helpful Report

Dear Customer, Thank you so much for taking the time to leave your kind feedback! We are happy to hear you love ME+EM clothes and our fast international shipping. We are disappointed to hear you are unhappy with our sizing and this feedback has been passed on to the relevant teams. If you ever need any assistance please don't hesitate to contact our Customer Care team at enquires@meandem.com Kind Regards, ME+EM Customer Care

“My first ‘go to’ brand when I need something something stylish and great quality. I particularly love their trousers which fit beautifully and are wonderfully flattering! Super fast delivery and when I’ve ordered two sizes/styles, easy and quick returns and refunds. Yes, they are a little more pricey but everything I buy from them is a classic that I hope to still be wearing 10 years from now.”

Helpful Report

Dear Customer, Thank you so much for your fantastic feedback. We are so pleased to hear ME+EM is your go-to brand for great quality stylish clothes and that you have had a positive return experience! If you ever need any assistance please don't hesitate to contact our Customer Care team at enquires@meandem.com Kind Regards, ME+EM Customer Care

“Excellent quality and consistent sizing, I have never been disappointed! My favourite brand!”

Helpful Report

Dear Customer, Thank you so much for your wonderful feedback. We are so pleased to hear you have never been disappointed with ME+EM and that we are your favourite brand! We look forward to having you shop with us again soon! If you ever need any assistance please don't hesitate to contact our Customer Care team at enquires@meandem.com Kind Regards, ME+EM Customer Care

“I am surprised to read the other customer reviews here as I have to say I have only had positive experiences with ME&EM but to be honest not dealt with Customer Services very much. Any returns I have had have been dealt with efficiently but I haven’t had a fault with an item so far. I think the clothes are high quality - I’d prefer if the prices were a bit lower but the clothes have always stood the test of time so I won’t complain too much. Trousers I find too long mostly but thats the same with a lot of clothes brands.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your lovely feedback. We are so happy to hear you have only ever had positive experiences with our brand! We appreciate your feedback regarding our price points and trouser lengths, this has been passed on to the relevant teams. If you ever need any assistance please don't hesitate to contact our Customer Care team at enquires@meandem.com Kind Regards, ME+EM Customer Care

“Love the brand, especially the trousers!”

Helpful Report

Dear Customer, Thank you so much for taking the time to leave your feedback. We are so pleased to hear you love our brand and our fabulous range of trousers! If you ever need any assistance please don't hesitate to contact our Customer Care team at enquires@meandem.com Kind Regards, ME+EM Customer Care

“Fabric quality is always outstanding and trousers are the most flattering I've found. I've ordered twice and both times delivery has been really fast.”

Helpful Report

Dear Customer, Thank you so much for your kind feedback. We are so pleased to hear you love our fabric quality and our range of trousers. We look forward to having you shop with us again soon! If you ever need any assistance please don't hesitate to contact our Customer Care team at enquires@meandem.com Kind Regards, ME+EM Customer Care

“I LOVE THIS BRAND!! Amazing quality and beautiful collections are released every single month. The customer services are super helpful and efficient, would 10/10 recommend it!”

Helpful Report

Dear Customer, Thank you so much for your fantastic feedback. We are thrilled to hear you love ME+EM, our high-quality stylish clothes, and our great Customer Care team. We look forward to having you shop with us again soon! If you ever need any assistance please don't hesitate to contact our Customer Care team at enquires@meandem.com Kind Regards, ME+EM Customer Care

“I'm a big fan of ME+EM and have been shopping from them for years. The quality of the clothes is fantastic and the designs are very wearable. They are always my first port of call when I'm looking for something new.”

Helpful Report

Dear Customer, Thank you so much for your positive feedback. We are thrilled to hear you have been shopping with us for years and that we are your first port of call when looking for a new purchase! If you ever need any assistance please don't hesitate to contact our Customer Care team at enquires@meandem.com Kind Regards, ME+EM Customer Care

“Love love love ME+EM. Beautiful stylish clothes that are of fantastic quality! Have been shopping at ME+EM for nearly a year now and their monthly collections always have some amazing bits! What I love is that the garments can all be styled in so many ways and can be worn day to night. Delivery and returns are also really quick and easy as I do most of my shopping online. Keep up the good work!! X”

Helpful Report

Dear Customer, Thank you so much for taking the time to leave your wonderful feedback! We are so pleased to hear you love our stylish collections and functional clothing. We look forward to having you shop with us again soon! If you ever need any assistance please don't hesitate to contact our Customer Care team at enquires@meandem.com Kind Regards, ME+EM Customer Care

“I love Me+em! High quality sustainable fashion that I always receive compliments on - their pieces last a lifetime.”

Helpful Report

Dear Customer, Thank you so much for your kind feedback. We are so pleased to hear you love our brand and that you have received compliments whilst wearing ME+EM! If you ever need any assistance please don't hesitate to contact our Customer Care team at enquires@meandem.com Kind Regards, ME+EM Customer Care

“Really straightforward check-out process and delivery was quick and efficient.”

Helpful Report

Dear Customer, Thank you so much for your wonderful feedback. We are so pleased to hear you have had a positive shopping experience at ME+EM. If you ever need any assistance please don't hesitate to contact our Customer Care team at enquires@meandem.com Kind Regards, ME+EM Customer Care

“Amazing quality clothes that fit perfectly, definitely worth the investment! Customer care are really helpful and my order came so quickly. Very happy customer”

Helpful Report

Dear Customer, Thank you for taking the time to leave such positive feedback! We are so pleased to hear you love the quality of our clothes and have had a great experience with our Customer Care team. If you ever need any assistance please don't hesitate to contact our Customer Care team at enquires@meandem.com or 03456 800 975 Kind Regards, ME+EM Customer Care

“Ordered a gorgeous blouse with cotton sleeves Amazing quality very happy with product”

Helpful Report

“I recently bought a jumper online and delivery was fast.”

Helpful Report

“I am a huge fan of Me&Em and have a lot of their clothes and have bought regally for my two daughters. My online account shows 19 orders and that doesn't reflect what I have bought in store. Sadly they have let me down BIG TIME recently over poor quality and despite engaging several times with customer services, they have taken a short-sighted approach over the issue and so I am taking the opportunity to expose that short sightedness. I bought a beautiful pink trouser suit for my daughter. Jacket and trousers. It was expensive - over £300. She wore it precisely three times and when putting it on for the fourth time, the zip unraveled. The zip teeth are plastic and spiralled away from the seam like a slinky. We wrote to Me&Em. We asked them to help us repair the zip. They offered us the option to return the trousers for a full refund or they would give us 15% of the value of the trousers (£17.25), which would not begin to cover the cost of replacing the zip by a good seamstress. We did not find this a satisfactory response as a) the trousers were out of stock so could not be replaced and we had the jacket and wanted a suit b) we had spent money altering the pockets (the zip was untouched by this alteration) so were keen to keep that pair and c) a much more eco approach was to mend the zip rather than to refund and throw it into landfill. We duly wrote back simply requesting that they paid for the zip to be repaired. We offered various options as to how we could get a quote and/or use a nominated Me&Em tailor. Me&Em customer services replied that they would increase their offer to 20% (£23) of the cost of the trousers. What is this? Some kind of sales negotiation? We just wanted Me&Em to pay for the zip repair which will be more than £23!!. They also offered 15% off our next order. A 15% off voucher is readily available to new customers so this is worthless and anyway, this wasn't about more sales. We asked again to simply have the zip repaired or the cost of the zip repair covered. It's not rocket science. The response came back: "If you are unhappy with this offer, please return the trousers for a full refund". We had already explained that returning the trousers for a full refund was not an option. We reluctantly accepted the 20% offer and awaited the 20% to be credited to my credit card which would part fund the zip repair. Instead, I received a credit note for £25 off my next order at Me&Em! When I wrote and checked, the response was the following: I can confirm that this £25 online store credit was sent to you for your faulty item, you are able to use this credit when you create your next order in the payment section. So, Me&Em: A good and loyal customer buys an item. It is faulty. It cannot be replaced. We want to fix it rather than return it for a refund You offer us £23 to fix it. We accept, knowing that we will be out of pocket after the repair. You give us a £25 store credit. Really?”

ME+EM 1 star review on 20th October 2022

Helpful Report

“I absolutely LOVE the clothes…they fit me well, the quality is excellent, I have no issues with receiving my orders, I turn heads when I wear the pieces. But charging non-UK customers more money is just plain wrong. I cant in good conscience order from them again. Especially when they refuse to answer to why this is the case. Sad.”

Helpful Report

“The brand is lovely but online prices are different between the UK and the rest of the world: an average of 25% more is charged to customers outside of the UK! I find this outrageous and discriminating, and surely against consumer rights! Sometimes small companies want to feel grand at the expenses of the customers.”

Helpful Report

ME+EM is rated 4.5 based on 783 reviews