ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.50

4.5 Rating 783 Reviews

88 %

of reviewers recommend ME+EM

4.5

Based on 783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“I love the product range and the quality. Ordering is very straightforward and delivery very quick. The products are on the more expensive side for what I would consider to be primarily staples, and I do sometimes think that some of the colours are quite limited. I have never had to return anything, so cannot comment on the returns / refunds situation; I have been into a store once and was very impressed with the customer service.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your lovely feedback with us. We are so pleased to hear you love our product range and the quality of our clothing. It is great to know you have experienced our speedy delivery service. We appreciate your feedback regarding our colour selection and this has been passed on to our design department. We very much look forward to you shopping with us again! If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind regards, ME+EM Customer Care

“All the clothes I have bought from ME+EM have been beautifully designed, with high quality fabrics and all have fitted true to size. Delivery has been problem free, and the one occasion I returned something it was an easy process and my refund was processed really quickly.”

Helpful Report

Dear Louise, Thank you for taking the time to leave your lovely feedback with us. We are thrilled to hear you love ME+EM and our high-quality clothing and that you have had such a positive online shopping experience with us. We very much look forward to you shopping with us again! If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind regards, ME+EM Customer Care

“Fantastic quick dispatch and the items are of high quality. I love Me and Em - such lovely styles I recently purchased a gorgeous fitted blazer and can’t wait to wear.”

Helpful Report

Dear Jane, Thank you for your positive feedback. We are thrilled to hear you have had such a fantastic shopping experience with us and that you love our high quality clothing. We very much look forward to you shopping with us again! If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind regards, ME+EM Customer Care

“Excellent materials and beautiful cuts. I love the ideas to combine different pieces.”

Helpful Report

Dear Camelia, Thank you for taking the time to leave your kind feedback with us. We are thrilled to hear you love ME+EM materials, cuts, and easy styling. We very much look forward to you shopping with us again! If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind regards, ME+EM Customer Care

“I live in denmark and delivery was seamless with minimal shipping charges.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your positive feedback with us. We are so pleased to know you have had an easy online shopping experience to Denmark. We very much look forward to you shopping with us again! If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind regards, ME+EM Customer Care

“I wish that I could comment on my purchases that I have YET TO RECEIVE. Apple Express are the WORST delivery service in the world. I bought the dresses thinking that I would wear them at the Cannes Fillm Festival where I fly to tomorrow night. I am very very disappointed that such will not be the case. Please have your shipping company revisit who they work with as timely delivery is part of the full customer service.”

Helpful Report

Dear Maryse, Thank you for taking the time to leave your feedback with us. We are sorry to hear you did not receive your order in time for Cannes Film Festival. This is not what we want our customers to experience and we have passed your criticism to our operations manager. Please get in touch with us directly with your details so we can have this escalated and locate your missing order. Apologies again and thank you for your patience. Kind Regards, ME+EM Customer Care

“I love the Me+Em clothes that I have brought (on line). The quality is great and the fit excellent BUT I do have to say I ALWAYS have a negative experience in stores I have visited (london). I myself own a retail store and would be disappointed if my customers were treated as I have been at Me+Em. I will keep trying!!”

Helpful Report

Dear Fran, Thank you for taking the time to leave your kind feedback with us. It is lovely to hear that you're happy with your online purchases but we are very disappointed to hear about your negative experience in our stores. Please accept our apologies and this has been passed on to our store managers. If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind Regards, ME+EM Customer Care

“An exceptional brand, really special not least because their responsiveness to email was exemplary - a truly customer led approach. Beautiful quality & not cheap but worth the extra.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your positive feedback with us. We are thrilled to hear how much you love ME+EM and our great customer service and high-quality clothing. We very much look forward to you shopping with us again! If you ever need any further assistance please contact us on 03456 800 975 or by email enquiries@meandem.com. Kind regards, ME+EM Customer Care

“My purchases have been as I would have expected so far and will continue to purchase my choices”

Helpful Report

“Beautiful dresses, all fitting very well.”

Helpful Report

“I have always loved me+em and have spent the extra money as I have rated the quality of their products. I at the end of March bought a new dress from them. I can't have worn it more than twice and the slip has broken on both arms. Really disappointing as the dress is nearly £300. I have emailed Me +Em twice on the email it says on contact us on their website. It has not been acknowledged or responded too. I feel very let down. My order number is Order #1011218631 Given how much you spend at ME+EM I would expect their customer service to be top notch. It isn't and they need to consider if they are going to sell at these prices, the quality of the service they are providing, because quite honestly a high street brand provides better responses.”

Helpful Report

“I was a little disappointed in the quality of my purchase. I understand now that some products are manufactured in China while others are not. My dress had loose unfinished threads on every embroidered polka dot and had a strong chemical smell. I ended up returning, the ordering + return process was quite seamless and I know many others have wonderful experiences so not discouraged from trying again but clarify in manufacturing location would be nice, especially for the price of some items.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback. We are sorry to hear you are disappointed with the quality of your purchase. We currently use three Chinese factories for our production, which equates to approximately 14% of the base. We have direct relationships with these factories, not through sourcing agencies, and thus we are aware of and have a good relationship with the owners and understand the factory policies. If you have any further queries about our manufacturers please contact our customer care team by email at enquires@meandem.com or by phone at 03456 800 975. Kind Regards, ME+EM Customer Care

“Me + Em is a great brand. The clothes are always well made in quality fabrics. Also (very important for customers in Europe!), deliveries and returns are easy and seamless.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your kind feedback. We are thrilled to hear you love ME+EM and that you have had a positive online shopping experience with us. If you have any queries or need help with an order please contact our customer care team by email at enquires@meandem.com or by phone at 03456 800 975. Kind Regards, ME+EM Customer Care

“The quality is absolutely sublime, and the material in the two sweaters that I own stands wear and wash without showing pilling.”

Helpful Report

Dear Cherie, Thank you for taking the time to leave your lovely feedback. We are so happy to know that you think the quality of our clothing is sublime! We look forward to having you shop with us again soon. If you have any queries or need help with an order please contact our customer care team by email at enquires@meandem.com or by phone at 03456 800 975. Kind Regards, ME+EM Customer Care

“I have only bought two items, but two wonderful items they are! The trousers are so well cut and the fabric and fit are perfect for me. The sweater is a great shape and very versatile with removable roll neck — lovely knit , no pilling (yet 🫰) Customer care excellent — very important when ordering on line. One of my favourite brands. Well done Claire!”

Helpful Report

Dear CC, Thank you for taking the time to leave your wonderful feedback. We are thrilled to hear you love your two ME+EM purchases and that you have experienced our great customer care. We look forward to having you shop with us again soon! If you have any queries or need help with an order please contact our customer care team by email at enquires@meandem.com or by phone at 03456 800 975. Kind Regards, ME+EM Customer Care

“Clothing is excellent quality and cut. Knitwear is especially beautiful - unusual colour combinations and removable snoods are very clever and useful. Two jumpers for the price of one! I can only buy online and have found the delivery very good. I will be visiting London later in the year and will seek out a shop with my daughter! I love the look books and the personal messages written by Clare Hornsby on the first page.”

Helpful Report

Dear Customer, Thank you for your lovely feedback. It is great to hear you love the cuts and quality of our clothes and that you especially like our wonderful range of knitwear. We look forward to your London visit! If you have any queries or need help with an order please contact our customer care team by email at enquires@meandem.com or by phone at 03456 800 975. Kind Regards, ME+EM Customer Care

“Always beautiful pieces, knitwear is amazing. Wonderful prints! I am 5ft 2 and would love to be able to wear the tailoring but, unfortunately there isn't any petite sizing. I love ME +EM....”

Helpful Report

Dear Customer, Thank you for taking the time to leave your kind feedback. It is wonderful to hear you love our knitwear and our stylish prints. We appreciate your feedback on our sizing, which has been passed on to the relevant teams. If you have any queries or need help with an order please contact our customer care team by email at enquires@meandem.com or by phone at 03456 800 975. Kind Regards, ME+EM Customer Care

“Totally in love with your selection! Love it all and your tailored trousers and your jeans are my faves. If I can afford it, I would buy all. Sizing, perfect for me!”

Helpful Report

Dear Zora, Thank you for taking the time to leave your wonderful feedback. We are thrilled to hear you are in love with our selection, especially our tailored trousers, and jeans! If you have any queries or need help with an order please contact our customer care team by email at enquires@meandem.com or by phone at 03456 800 975. Kind Regards, ME+EM Customer Care

“Love these clothes. Quality is amazing.”

Helpful Report

Dear Pam, Thank you for your kind feedback. We are so happy to hear that you love our clothes and their high quality! We look forward to having you shop with us again soon. If you ever need any help with an order please contact our customer care team by email at enquires@meandem.com or by phone on 03456 800 975. Kind Regards, ME+EM Customer Care

“The clothes are well thought out good quality and nice cut. They are often a slightly unusual design. Although the clothes are fairly expensive the quality and cut tends to be better that cheaper options. Communication with customers is very good and the delivery has worked very reliably so far.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your positive feedback with us. We are thrilled to hear you love the quality and cuts of our clothing and that you're pleased with our online service. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you have any further queries. Kind Regards, ME+EM Customer Care

ME+EM is rated 4.5 based on 783 reviews