ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.51

4.5 Rating 782 Reviews

88 %

of reviewers recommend ME+EM

4.5

Based on 782 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“My clothing arrives promptly and beautifully packed in a good quality box.”

Helpful Report

Dear Customer, Thank you very much for taking the time to leave your review! We are so pleased that you have received your orders in such good time! We hope that you enjoy shopping our newest collection! Kind regards, Claire ME+EM Customer Care

“Great quality with beautiful designs, I've watch this website for many times and finally decided to give it a try. The pictures are perfect and the items were even better. The only reason I couldn't do 5 stars is the turn around for a refund, is very long.”

Helpful Report

Dear Customer, Thank you so much for taking the time to leave your feedback! We are so glad to hear that you love our designs and your order! We have been taking our customer's feedback under serious consideration and are currently in the process of implementing new returns processes to improve this experience, and hope to have this in place in the coming months. I hope that you enjoy shopping our newest collection, and if you have any queries, please don't hesitate to contact us at enquiries@meandem.com. Kind regards, Claire ME+EM Customer Care

“I appreciate the intelligent design! The fabrics are beautiful. I’m always asked where I get my clothes when I wear the styles. I appreciate elegant design especially in dresses. Thank you!”

Helpful Report

Dear Wendy, Thank you for taking the time to leave such a lovely review. We are so pleased that you love the brand and look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care Team

“I love the style and quality of your clothes. Delivery is very quick and I appreciate free returns however it can take a little long to get that processed. On a recent order it took nearly 6 weeks from when I sent my return to see the credit on my card.”

Helpful Report

Dear Sarah, Thank you for taking the time to leave your review. We're pleased that you love the style and quality of ME+EM. We are disappointed that you did not receive your refund in a timely manner. If you ever need help with a refund or any other process, please get in touch with the Customer Care Team directly who will look into this for you. Kind regards, Megan, ME+EM Customer Care Team

“I’ve been purchasing from Me&Em for a number of years now. The quality is exceptional, beautiful fabric and garments that look fabulous and wear well. The sizes are usually right. I have to size up in some of the dressier shirts. It is expensive, but worth it if you can afford it. As other reviewers, I mix and match through seasons. I have noticed though, that over the last couple of years, many of the clothes are becoming a bit more extreme and aren’t always suitable for my environment. I’ve tripped over my extremely flared trousers - dont ask me how. Please do think about bringing back styles that are elegant and little more wearable for an office environment and more classic chic.”

Helpful Report

Thank you for your lovely review. We are pleased to hear that you love our classic styles and exceptional quality and we will pass your comments to the Design team for consideration in upcoming collections. Kind regards, Megan, ME+EM Customer Care Team

“Classic styles with a modern twist Beautiful quality and finish To end price point but worth the extra Easy returns and fast refunds Only wish I could afford all their products”

Helpful Report

Dear Jo, Thank you for taking the time to leave such a lovely review - we look forward to you shopping with us again! Kind regards, Megan, ME+EM Customer Care Team

“Clothes that are guaranteed to fit in my size! Well thought out fabrics, colors and styles to suit all shapes!”

Helpful Report

Dear Sarah, Thank you for taking the time to leave such a lovely review. We look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care Team

“My mother made/tailored my clothes expertly from birth through college. When I received my first MEandEm dress I cried with joy as it could have been designed and made by my mother, the fit, the fabric, the design was expertly done. I’m now in my 84 year and finally wearing cloths that give me great joy. Thank you”

Helpful Report

Dear Priscilla, Thank you for taking the time to leave such a wonderful review. We are so pleased and touched to hear that our clothes bring you such joy when you wear them. We look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care Team

“most of the items I ordered worked. one style of dress is beautiful, but not flattering on my body... returning is easy”

Helpful Report

Hi there, Thank you for leaving a review. We are pleased that most of your order worked for you this time and that you found our returns process straightforward. We look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care

“love the quality of the fabrics and that the sizes are "accurate"”

Helpful Report

Dear Ana, Thank you for your review - we are so pleased that you love the quality and have found the sizing to be accurate. We look forward to you shopping with us again in the future. Kind regards, Megan, ME+EM Customer Care Team

“Clothing is top quality. Quick delivery. Great style. Whenever I wear Me+Em I receive compliments. Clothing washing well.”

Helpful Report

Hi there, Thank you for taking the time to leave such a lovely review. We are thrilled to know that you are enjoying the brand and look forward to you shopping with us again soon. Kind regards, Megan, ME+EM Customer Care

“I can't stop buying ME+EM! From work clothes to travel pieces - everything is well designed, made with quality and fits amazing! Shipping is always prompt and return process is easy and convenient. ME+EM, you're doing it right!”

Helpful Report

Dear Julia, Thank you for your wonderful review, we are thrilled that you are loving the brand and we look forward to sharing the next collections with you! Kind regards, Megan, ME+EM Customer Care Team

“I have been buying from Me and Em foe a few years now and have found wonderful pieces that are just timeless.The quality is great and the service is friendly and helpful.If I had a suggestion it would be a customer appreciation promo. Also, a quicker return period.But I so look forword to your monthly roll out!”

Helpful Report

Dear Barb, Thank you for taking the time to leave a review on your experience shopping with us. We value customer feedback especially when it comes to business improvements, and we will happily pass this on to the relevant teams for consideration. We look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care Team

“Love the product but wish you had shipping from the US. It’s been very difficult to get some of my orders with one in particular stuck in customs for a month.”

Helpful Report

Hi there, We are sorry to hear that you had some difficulty with US Border and Customs. If you ever experience delivery delays, please contact Customer Care as soon as possible who can resolve this for you. Kind regards, Megan, ME+EM Customer Care Team

“Found your brand while on holiday in London been ordering since then and the shipping is fast and easy- your clothes are well made but lately the pant silhouettes are a little less flattering cut - they look beautiful on your models but not everyone else - I purchased the lavender shirt blazer and was hoping for a suit but the pant needed to be tapered or full not in between”

Helpful Report

Hi there, Thank you for taking the time to leave your feedback. We're pleased to hear that you find the shipping experience an easy one and we will pass your comments regarding the trouser cut to our designers for consideration in future collections. We look forward to you shopping with us again in the future. Kind regards, Megan, ME+EM Customer Care Team

“I have been very happy with most of my purchases. I am grateful to have found a store that does not utilize cheap labor and fabrics. That being said, I have noticed a difference in my recent purchases, the fabric isn't the quality that I found in the initial purchases. I hope it is a temporary issue.”

Helpful Report

Dear Customer, Thank you very much for taking the time to leave your review. I am very glad to hear that you have been happy with your purchases from us. We pride ourselves in offering high-quality clothing in easy-wear, day to day and luxury fabrics, and value sustainable clothing that lasts. We are disappointed to hear that you have not found your recent purchase to be of our high standard, and if you would like to discuss this further, please send an email with photographs of the items to enquiries@meandem.com for my attention and I will be happy to look into this. Kind regards, Claire ME+EM Customer Care

“I love shopping online, as postage is fast, even to Hong Kong, and the process is so efficient. The few times I’ve visited London stores, they seem rather impersonal and busy, so I rarely find someone to help me. The fit and quality of all my items, are consistently good.”

Helpful Report

Dear Michele, Thank you for leaving your review. We are very pleased that you love shopping with us online and that you continue to enjoy the fit and quality of the collections. We are disappointed to hear that you have not had a positive experience in-store, so we will pass this on to our Head of Stores to look into further. If you ever have any enquiries, please contact our Customer Care Team directly who will be happy to help. Kind regards, Megan, ME+EM Customer Care Team

“Loved my outfit from Me & Em. Washed the dress after wearing to a wedding, 30 degree wash, light spin, hung it to dry and there is no need to iron! Amazing :O)”

Helpful Report

Thank you for leaving your review! We are thrilled that you are loving your new outfit and look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care

“I love all of your clothes. Has been my go to for so many occasions including weddings. Classic and beautifully and tastefully made. Wish you all had a store in DC. I think you would do really well. Thanks”

Helpful Report

Dear Michele, Thank you for taking the time to leave your review. We are thrilled that we are your go-to for occasion dressing and look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care

“Great quality and style.”

Helpful Report

Thank you for taking the time to leave your review - fantastic quality and intelligent style are at the forefront of everything we create here at ME+EM. We look forward to you shopping with us again in the future! Kind regards, Megan, ME+EM Customer Care

ME+EM is rated 4.5 based on 782 reviews