ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.51

4.5 Rating 782 Reviews

88 %

of reviewers recommend ME+EM

4.5

Based on 782 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“First time I purchase ME & EM items, and they're exactly what I expected : top quality material, comfortable, extremely well-cut and have that extra touch of sophistication to them, even in casual clothes. Will definitely be on the lookout for their forthcoming collections!”

Helpful Report

Dear Sara, Thank you for taking the time to leave such a lovely review. We are so pleased to hear how you feel about the brand and look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care Team

“I live in Adelaide South Australia and have ordered on line several items of clothing and they come beautifully presented and take a few days to arrive. I just love the quality of the products”

Helpful Report

Hi there, Thank you for taking the time to leave a wonderful review. We're so pleased you are happy with the quality and service and look forward to you shopping with us again soon. Kind regards, Megan, ME+EM Customer Care Team

“I have been a huge fan of Me+EM for a few years. I love the style and quality they provide. However, I have always struggled with the length of the sleeves and trousers.... I'm 5"7 so not particularly short. I almost always have to adjust the trousers, but sadly I hardly ever succeed with long sleeve tops as the beautiful detailing is usually at the cuff, which I would have to cut off. I agree with other reviewers, that recently the sizing and some of the fabrics have not been up to the usual standard. Happy days is to see a VIP preview message in my inbox.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review! We are so happy to hear that you are a fan of our collections! We have been taking on customer feedback in catering for the petite customer, and have recently released more items in shorter lengths, of which you can find by searching 'short length' on our website https://www.meandem.com/search?q=short%20length We have also made a lot of our sleeves adjustable by having elasticated features at the cuffs, and elasticated features on some blouses part way up the arm, so this can be lifted without affecting the look of the garment. I will pass your feedback on to our design team, and we thank you again for this! If you have any queries, please don't hesitate to contact us at enquiries@meandem.com Kind regards, Claire ME+EM Customer Care

“Fast efficient service, garments are of excellent quality and style and any returns are processed quickly.”

Helpful Report

Hi there, Thank you for taking the time to leave your review. We are thrilled you have been happy with your experience with ME+EM and look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care Team

“I bought two dresses, both fit so well. I love materials, feminine design althought I would prefer more minimalist peaces. But somehow I like what you do and enjoy it. The services connected with all the purchase process are reliable and fast. Thank you.”

Helpful Report

Dear Petra, Thank you for taking the time to leave such a lovely review. We are so pleased that you are happy with your dresses and we will happily pass on your feedback to our Designers. We look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care Team

“I love the quality of everything I have bought. Beautifully made and great fabrics. Although I am in Australia, delivery is very prompt, and the only time I had to return a garment because of fit, it was very easy and straightforward. I love everything you do and the way you fit it. Thank you”

Helpful Report

Dear Cheryl, Thank you for taking the time to leave such a lovely review. We are so pleased to hear how you feel about the brand and the returns process and look forward to you shopping with us again soon! Kind regards, Megan, ME+EM Customer Care Team

“High quality clothing and beautiful designs. Delivered promptly and packaged beautifully. Whenever I wear ME + EM I am always complemented. I have shopped a good few times now and still delighted with all my pieces. Going forward would like to see more choice of leg lengths for trousers and jumpsuits.”

Helpful Report

Dear Samantha, Thank you for taking the time to leave your wonderful feedback. We are so pleased to hear that you enjoy wearing so many pieces - we are sure you look fabulous in everything! We'll pass your comments about the leg lengths to our design team for consideration in future collections. Kind regards, Megan, ME+EM Customer Care Team

“Prices match the high quality of clothes, good service, and fast delivery. Returns and refund are exactly as prescribed on website. I very much like the detailed description and photos of any item. The dresses are my favorite to look forward to receiving as they exactly fit my style and size.”

Helpful Report

Dear Susann, Thank you for taking the time to leave your review - we are thrilled to hear that you are pleased with the products and service you receive. We look forward to you shopping with us again! Kind regards, Megan

“Hi I am normally a huge fan - this time not so much. I used Harper for the first time. The fabric used were very heavy and 'stiff' (cheesecloth /dress) very surprised as the fabric felt it had a 'coat of chemicals' on top. I did spend on trousers, tops and cashmere though, however decided to return some of it and I must say the cashmere was the better of the lot although quickly lost its shape. So all in all not very thrilled and feel I spent money at the wrong place - tried to return but you make it so very difficult I gave up in the end. Hugely disappointed. (I had a return note but no money)”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review. We are disappointed to hear that some of your ME+EM pieces from your Harper delivery arrived in this condition. This is far from the level of service we normally pride ourselves on, so please accept our sincerest apologies for this. We are also disappointed to hear that some of the items you purchased, especially the cashmere are not suitable and you had to return them for a refund. Please note refunds can take up to 5 working days to appear in your account due to bank processing times. If you could please contact enquiries@meandem.com with your order number and my name 'Christina' as a reference we can look into this accordingly for you. Kind Regards, Christina ME+EM Customer Care

“Overall I think ME&EM is a great brand. There is something special about the clothes and I love wearing them. Delivery is always very quick and returns where necessary are too. Love the fact that there are lots of colours in the collections. One thing for consideration is the length of the trousers - I know its a trend to have long trousers but given the height of the models and the trousers are to the floor on them it does put me off ordering them as I dont want the hassle of having to adjust them. Other than that I love the brand.”

Helpful Report

Dear Victoria, Thank you for taking the time to leave your honest feedback. We are pleased to hear that generally you love the brand, and we will pass your comments regarding the trouser lengths to our design team. We have begun to offer trousers in a regular and short length to cater to different heights and hope to take this further and give these options across most styles in the near future. Kind regards, Megan

“I have been wearing your clothes since your launch and have been incredibly happy with them, until recently. Prior to the last 12 months I would unquestionably given you five stars. However, I am pretty certain that you have changed manufacturers, as the sizing is completely off from where it has been for all of the previous years. It’s really frustrating. I love your clothes and accessories, and in the main they are of exceptional quality. But the sizing and the continued manufacture of clothes that need to be altered if you are not a tall woman, is an ongoing frustration. Yet I say this as a woman whose wardrobe almost solely consists of your clothes.”

Helpful Report

I am thrilled to hear you have been such a loyal customer of ours over the years and that you have been previously satisfied with the cut and quality of our pieces, we look forward to you shopping with us again. Regarding your feedback on our sizing, this has been passed over to our design team for consideration in future collections. If you ever have any queries or concerns, please get in touch directly so we can further assist. Kind Regards, Megan

“Elegant stylish beautifully made Excellent service. Delivery brilliant. Quick refunds...what's not to like 👍💯😃”

Helpful Report

Dear Jackie, Thank you for taking the time to leave your lovely review - we are thrilled to hear that you love to shop with us and will pass your feedback on to the wider teams! Kind regards, Megan

“I just love the Me and Em brand, living in Dorset I only buy online, I tend to order a few pieces then select my favourites which can be hard, I love the classic but unique style’s, sizing is great, I’ve had to order a few bigger sizes on a few pieces, I am size 10 but 32FF bust so depends on cut, I look forward every month what’s new, delivery is usually quick, packaging great, returns easy, I take to my nearest post office, refund takes about 10 days.”

Helpful Report

Dear Karen, Thank you for taking the time to leave such a wonderful review! We are so pleased that you love the brand and have had such a positive experience when shopping online. We look forward to you shopping with us again. Kind regards, Megan

“Clothes are always lovely to wear and make me feel fantastic. Easy to wear, beautiful fabric, stylish. Designs are a little different to what you find elsewhere, and the quality of fabric and product is excellent. I love this brand. Clothes are not made in large numbers . Returns are easy too.”

Helpful Report

Dear Karen, Thank you for taking the time to leave your lovely feedback. We are thrilled to hear that you love the brand and that the clothes make you feel good as this is exactly what we want for our customers! We look forward to you shopping with us again in the future. Kind regards, Megan

“Me+Em is my go to brand for new clothes. Reliably good quality, the styling has gradually pushed me into being a bit more adventurous, particularly when it comes to clothes I wear at work. There was a time when I’d have never worn a long dress to work, but why not - they look good and are comfortable and I completely love wearing them. Delivery is efficient and the U.K. return process couldn’t be easier.”

Helpful Report

Dear Victoria, Thank you for taking the time to leave your lovely feedback - we are thrilled to hear that you have been encouraged to step out of your comfort zone and try new styles. We're pleased that you find the delivery and return process easy to navigate and look forward to you shopping again with us in the future. Kind regards, Megan

“Gorgeous well made dresses that suit a larger size lady ! Would love to see more colours in some of the dresses - I would have bought in x3 colours of the navy middie cheesecloth dress and the green v neck dress with elbow length sleeves. Love the sleeves on that by the way with the extra bit of fabric and elasticated cuff / perfect.”

Helpful Report

Hi there, Thank you for taking the time to leave your lovely review. We are thrilled to hear that you are so pleased with the cut and styles of our dresses and we'll pass your feedback to our designers for consideration in future collections. Kind regards, Megan

“ME+EM is my go to place for presents for my wife. The design, quality and cut is always perfect, that’s why we have both been customers for years as you know your demographic. When are you going to do ME+EM for men? I would be first in the queue.”

Helpful Report

Dear Arthur, Thank you so much for taking the time to leave such a lovely review. We are so pleased to hear that both you and your wife enjoy shopping with us and we will pass your comments regarding Menswear to the design team for consideration. We look forward to you shopping with us again and please do not hesitate to get in touch with our Customer Care team if you have any queries. Kind regards, Megan

“Flattering tailoring, flowing lines, classic elegance, Perfect dresses for me in size down”

Helpful Report

Hi there, Thank you so much for taking the time to leave such a positive review. We look forward to you shopping with us again and please do not hesitate to get in touch with our Customer Care team if you have any queries. Kind regards, Megan

“I have ordered from ME+EM a few times, and I am thoroughly impressed. The quality of their clothing is exceptional and the attention to detail is amazing in every piece. The website is user-friendly and my orders have always been beautifully packaged and delivered promptly. I’ll definitely be a repeat customer!”

Helpful Report

Dear Jeanette, Thank you so much for taking the time to leave such a lovely review. We are so pleased to hear that you have had such a positive experience when shopping with us online and with our couriers. We look forward to you shopping with us again and please do not hesitate to get in touch with our Customer Care team if you have any queries. Kind regards, Megan

“Fabulous quality clothes. So easy to order and return too. Me+Em are my all time favourite first call clothing line. Love all your t-shirts and vests. Ok, they are expensive, but last for ages. Quality is first class. Dresses classic and just fit so well. Thank you.”

Helpful Report

Dear Amanda, Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you have had such a positive experience when shopping with us. Please do not hesitate to get in touch with our Customer Care team if you have any queries. Kind regards, Megan

ME+EM is rated 4.5 based on 782 reviews