ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.50

4.5 Rating 783 Reviews

88 %

of reviewers recommend ME+EM

4.5

Based on 783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“I have been buying online, in store and through Harper, love Harper too ⭐️⭐️⭐️⭐️⭐️ everything I’ve kept I love. Trousers, suits, jackets, shirts etc. wish they did an edgy belt range. Very happy so far and will always look to Me+em first.”

Helpful Report

Dear Deb, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and our Harper Concierge Service, we very much look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind regards, ME+EM Customer Care

“I absolutely me+em clothes but they are very overpriced and my biggest bug bear is dresses not having a back zip - it’s near on impossible to not get make up on your clothes without a back zip and for the price every dress should have one!! Also I am 5ft 3” and even the short length isn’t short whereas Reiss’ petite selection is spot on!! Also had two pairs of short trousers and both were different lengths! I would buy so much more than I already do if the prices were a bit more reasonable and the service in store matched the said prices!! Quite often the staff just ignore you, offer no help or advice - this has happened to me in the Brook St and Marylebone stores!!! Just terrible”

Helpful Report

Dear Pam, Thank you for taking the time to leave your feedback with us. We really value your feedback on our dress fastenings, petite ranges and price points. It is great to get such constructive criticism and this has been passed on to the relevant teams to look into. It is such a huge shame to hear about your experience in our stores, this is not the service we expect customers to receive and we have reported this to our Head of Retail. Once again, thank you for providing your great feedback. If you ever need any assistance or would like to report a store experience please do not hesitate to contact us at enquiries@meandem.com Kind Regards, ME+EM Customer Care

“Love this Line!!!”

Helpful Report

Dear Customer, Thank you for taking the time to leave your positive feedback with us! We are thrilled to hear you are loving our most recent collection and we very much look forward to you shopping with us again. If you have any further queries or styling advice, please get in touch directly so we can assist you. Kind Regards, ME+EM Customer Care

“Wonderful clothes, beautifully made, that last. Just perfect. And I love the Harper service, a working woman's dream way of shopping... Sadly the aftercare from customer service wasn't what it should have been when I had a faulty garment, however the matter was rectified by the brilliant store staff so my review remains 5*”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and your experience we Harper Concierge, we look forward to you shopping with us again! I am however, disappointed to hear that you were dissatisfied with your services regarding your faulty item, this is not how we want our customers to feel, and apologise for any inconvenience this has caused you. Please get in touch with us directly if you have any further queries or concerns. Kind Regards, ME+EM Customer Care

“Beautifully made dress, fantastic print and fabric and so individual. Ordered a choice of clothes, the ones I returned were refunded promptly. Very easy to return them.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer

“I’m wearing the Merino Cashmere Contrast Panel A-Line Skirt as I type this review. The quality is fantastic, the design is beautiful and the craftsmanship top notch.”

Helpful Report

Dear Jennifer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we will be passing this feedback to our design team and look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“I LOVE LOVE LOVE Me + Em. I just read a review that said the quality was not good. It is expensive but I find the clothes to be exquisite! I have kept some and returned some with no problem. I have actually returned a great deal because I want to lose a few pounds before wearing these clothes. When I am done with this diet - I am going to be in these dresses and shirts every day. LOVE THE CLOTHES and the customer service!!”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries in regards to fit or styling or likewise, if you have any concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“The quality of your clothing is unparalleled. I'll have this gorgeous dress and blouse for many years to come.”

Helpful Report

Dear Etta, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“I do think Me & Em has a place for a certain woman of a certain age, but for me personally it’s just not cool. The details are always a bit off and the cut is not made for its target market. The fabric quality often poor for the price point - it’s not cheap yet quite often polyester or mix of. Nothing feels generous or considered which it could so easily be with a few tweaks. The pieces I do tend to like are beyond me price wise £1000 plus for sheepskin coat or leather trousers. Like I said, it has a place but it’s not cool or edgy enough for me.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you are not a fan of our recent collections or the quality of our prices, this is not the experience we want for our customers and apologise for any inconvenience caused in this matter. Please get in touch with us directly with any queries and concerns you may have, likewise, if you would like any help regarding styling or fabric content, again, we are very happy to assist you. Thank you for your patience. Kind Regards, ME+EM Customer Care

“Gorgeous, innovative designs that are well made and make me feel special when I wear them”

Helpful Report

Dear Susan, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“I have bought many items from ME&EM - in fact most of my wardrobe is from you but I have to get everything shortened abs have to wear your clothes slightly big - I’m 5’2 and size 4, 24 waist. There are are lot of clothes that I have to style in a different way to how modelled as proportions are too generous for the size. Love the look and quality just wish you did more in size 4. Cashmere bobbles more than other high end brands”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! As for your concerns regarding size and quality, this is customer feedback we always appreciate and will have this passed over to our design team. In the meantime, however, if you wish to have any further assistance with styling or you have experienced issues with your purchase, please get in touch directly so we can help you. Kind Regards, ME+EM Customer Care

“The quality for the price is awesome. I have loads of clothes, but my me+em selections have ended up being my wardrobe workhorses!”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“Really like the style/ great designs, excellent quality, and fit is perfect for me.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“Lovely clothes and for the most part great quality _ I think some of the more basic items are somewhat overpriced and I’d like a little less black in the winter palette - I also really liked the Harvey shopping experience having my favourite pieces delivered ready to try at home was luxurious and expensively tempting! Other than that I’d like more detail on sizing I find the sizes for a 14 can vary widely depending on the trouser / skirt”

Helpful Report

Dear Celia, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand the quality of our pieces, and our Harper Concierge Services, we look forward to you shopping with us again! As for your concerns regarding pricing and colours, this is the feedback we always appreciate and will have passed on to the correct department. I can confirm however, that if you have ever had concerns or queries in regards to sizing, fit, and styling, please get in touch directly so we can further assist you. Kind Regards, ME+EM Customer Care

“I loved my shopping experience. I was concerned about sizing. I was in London but the store I tried to visit was not open..it was 11am and web search said it should be open. There were people inside but the door was locked. Anyway. I decided to take chance on ordering from website. Your sizing recommendations were correct on website. I am very happy with my purchases”

Helpful Report

Dear Customer, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces with your recent purchases, and the services we provide on our website, we look forward to you shopping with us again! If you have any queries or concerns in regards to sizing, fit, or fabric content, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“Super service! Very hight quality products, very happy with my new ME&EM coat!”

Helpful Report

Dear Oksana, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand, the quality of our pieces, and the services we provide, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“Quality is awful. 1000% not worth the $500 i paid for two shirts. I foresee problems getting my refund but we’ll see.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback with us. We are very disappointed to hear you have had issues with your order and the services of our brand, this is not the experience we want our customers to have, and apologise for the inconvenience caused in this matter. Please get in touch with us directly so we can further assist you with your queries and concerns. Thank you for your patience. Kind Regards, ME+EM Customer Care

“I ordered a product from Me+Em online. I received a confirmation email of my order and money was taken out of my account creating a purchase. Me+Em then cancelled my order and told me I could reorder the product online, where they had raised the price by $120! They told me the price was incorrectly calculated and I would have to pay the new price (which they have since changed again by the way, over the course of 3 days). They did not honour the original price despite legal standards that say that they should, and have bounced the price of the item around 3 times. I think this is poor customer care and gives me poor confidence in their ability to price items consistently. Disappointing conduct from Me+Em.”

Helpful Report

Dear Customer, Thank you for taking the time to provide your feedback. We are sorry to hear your order was cancelled by our international shopping partners. Unfortunately, this was due to a miscalculation of tax and the order would have failed to proceed through customs successfully. We understand that this is very disappointing and we have reached out to you directly to discuss alternative arrangements. Kind Regards, ME+EM Customer Care

“I fell in love with Me+Em with my first delivery. The quality is excellent, the styles are upbeat but still sophisticated and I wear the pieces I’ve purchased especially when traveling bc they are so versatile and comfortable! I have three complaints however: 1) the packaging is flimsy and the box is ALWAYS DAMAGED, torn, open! I truly am astounded that everything I ordered actually stayed in the box! Stores like Saks and Neiman have excellent packaging that never arrives damaged— your box needs to be upgraded to a heavier cardboard. 2)Most everyone I order from offers free shipping and returns except you! I’m waiting! 3) I have never been offered any kind of discount code despite spending $$$$! I keep waiting and watching, but there is NEVER one offered.”

Helpful Report

Dear Em, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces, we look forward to you shopping with us again! In regards to the concerns you have experienced with your order upon arrival and shipping fees, please get in touch with us directly so someone can further assist. If you have any queries, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

“I shop at the Westbourne Grove Me+Em because the staff are lovely and friendly and incredibly helpful. The clothes are amazing quality and timeless. My favourite, recent purchase is the red silk maxi - love the length, flattering style and the fact that it has pockets. Can’t wait for an occasion to wear it and surprise my husband too!”

Helpful Report

Dear Sara, Thank you for taking the time to leave your review with us. We are thrilled to hear you have been loving our brand and the quality of our pieces and enjoying your experiences in our Westbourne Grove store, we look forward to you shopping with us again! If you have any queries or concerns, please get in touch directly so I can further assist. Kind Regards, ME+EM Customer Care

ME+EM is rated 4.5 based on 783 reviews