ME+EM Reviews

Name: ME+EM
Address: WestWorks, White City Place, Wood Lane, London, London Borough of Hammersmith and Fulham
Rating: 4.50

4.5 Rating 783 Reviews

88 %

of reviewers recommend ME+EM

4.5

Based on 783 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ME+EM:

ME+EM is intelligent style for intelligent women, now and forever.

A great deal of thought goes into each and every piece we make to ensure it is flattering and functional, with wear-forever appeal.

We refer to this as ‘The Three F’s’ and they are the pillars of ME+EM. If a piece doesn’t tick off all three, we don’t make it.

Visit Website

Phone:

03456 800 975

Email:

enquiries@meandem.com

Location:

WestWorks, White City Place,
Wood Lane,
London
London Borough of Hammersmith and Fulham
W12 7FQ

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“I've been a fan of Me+Em for the last 4 or so years and I'm very happy with them, their clothes are always great quality, usually fit well and are stylish. There online service is efficient, quick and nicely packaged. I'm a very happy customer.”

Helpful Report

Dear Trudy, Thank you for taking the time to leave your kind feedback. We are thrilled to hear you have been shopping with us for years and love our high quality stylish clothes. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“Everything goes with everything. Everything fits me perfectly. Delivery and returns are so easy. My entire wardrobe(s) is Me and Em. I love wearing these clothes. Never change.”

Helpful Report

Dear Linda, Thank you for taking the time to leave your kind feedback. We are happy to hear you love our thoughtfully designed collections and have had a positive shopping experience with us. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I love the brand. I’ve been a customer for many years and regularly buy a few pieces each season. My only criticism is that I am short at 5ft 3 and would really like a longer and shorter length is both trousers and long dresses. I have to shorten most of the garments I buy from you I’m sure I can’t be the only one.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your constructive feedback. We are thrilled to hear you love our thoughtfully designed collections and have been a customer for many years. Your feedback regarding our trouser & dress lengths has been passed on to the relevant teams. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“As a 75 year old, size 10 and 5’10” tall, I am delighted to find trousers long enough! Love the clothes especially the maxi lengths, although I would be happier to see some of the more casual dresses with elbow length or longer sleeves. At a certain age, many of us need some form of sleeves. Continue to make me happy !”

Helpful Report

Dear Christina, Thank you for taking the time to leave your wonderful feedback. We are thrilled to hear you love our clothes, especially our maxi lengths. Your feedback regarding sleeves has been passed on to the relevant teams. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“Love the brand, and bought many items over the year. Great designs, always with an edge to them and pretty ageless. Delivery and any returns always dealt with v quickly. My only gripe, like most other comments here, is in relation to length of trousers and dresses. I have things altered but this is expensive on top of already pricey items. As you are asking for feedback, which has been given before, it would be great if you could listen and offer as least different lengths especially as this is a common theme.”

Helpful Report

Dear Nicola, Thank you for taking the time to leave your kind feedback. We are thrilled to hear you love our thoughtfully designed collections and have had a positive shopping experience with us. Your feedback regarding our trouser lengths has been passed on to the relevant teams. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“Having not been refunded for a number of items for over a month, I contacted Me and Em's customer service team who said there had been a glitch in the system and my return was overlooked. They said they would pass my comments on to the management team. I was expecting to get some sort of response but didn't receive anything from them. This was not the first time this has happened, so check your bank accounts after returning something!”

Helpful Report

Dear Customer, Thank you for taking the time to leave your feedback. We are disappointed to hear that you have had trouble receiving your refunds and that you are unhappy with our level of customer care. This has been passed on to the relevant teams. Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I look forward to ME+EM monthly drops. The collections are stylish & well made. The prices are manageable but I will not buy any of their products made in China. Customer Service varies from excellent to Damn right rude, especially if you ask to have an order sent to a store, which means effort is required on their part. Free postage should be provided for orders over £150.”

Helpful Report

Dear Lotts Thank you for your constructive feedback! We are so happy to hear you love our stylish collections but we are very disappointed to hear you have had negative experiences with our customer service. This has been passed on to the relevant teams. Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“These days I only tend to shop at ME & EM. The clothes are of a great quality, fit and design and whether I'm shopping for casual, work or a special occasion, I'm always spoiled for choice. They don't come cheap, but you definitely get what you pay for! The customer service is excellent; delivery is quick and the returns and refunds process is easy and efficient.”

Helpful Report

“One of my increasingly few ‘go-to’ brands. Prompt and efficient service, easy returns. Excellent quality although recent ‘forever’ T shirt was flimsy and see through. I am short and like your cropped tops and jackets and prefer the AW masculine edge to the feminine vibe in the SS season. I have always loved your traditional joggers and cargo styles but these are being replaced by longer, wider leg trousers which are not my thing. Please make sure you keep the quality and remember us shorter women!”

Helpful Report

Dear Clare, Thank you for your positive feedback! We are so happy to hear you love our brand and enjoy shopping with us. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I have been a regular customer of Me&Em for many years and have always loved the quality. My only request is that they would cater more for boobs! Would absolutely recommend this company though - love it!”

Helpful Report

Dear Nicola, Thank you for your wonderful feedback! We are so happy to hear you love ME+EM and you have shopped with us for years. Your feedback regarding our sizing has been passed on to the relevant teams. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I'm a regular customer, I love the quality and the fit. Although I'm unable to buy many of the skirts or dresses as I'm short, I find that the crop pants do fit well in length. I have found majority of items of clothing to be true to size. I live in Australia and I have found delivery to be fast and I love that I actually get charged in Australian dollars.”

Helpful Report

Dear Alba, Thank you for taking the time to leave your feedback! We are pleased to hear you are a regular customer and love the quality of our clothes and the ease of shopping on our international site. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“Love the current but classic vibe & csuperb quality. Can just about cope with the length in the trousers so many have mentioned but am not able to wear it in skirts & dresses - The beautiful velvet dress & tulle skirt from last winter was made for someone far more statuesque than me. Conversely, jackets can be a bit snug across my, not really that broad, shoulders. I love the look books though & adore the pieces I’ve bought, that have been expensive but are well worn. Ease of ordering & return are excellent. I will continue to be a loyal customer.”

Helpful Report

Dear Julia, Thank you for your kind feedback! We are so happy to hear you are a regular ME+EM shopper and that you enjoy our easy shopping experience and love our classic styles! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“Customer Service is fast, easy to use and helpful. Price is reflective of the real quality Quality and shape is strong and quite masculine with feminine detailing. Returns and refunds - straight forward”

Helpful Report

Dear Customer, Thank you for taking the time to leave your kind feedback. We are pleased to hear you are happy with our customer service and have had such a positive shopping experience with us. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I am a regular customer as I’m never disappointed with the perfect combination of a slightly edgy style and excellent quality. I’m 68 and love how the cloths make me feel fashionable. They are so easy to wear. It’s my go to shop when I want something new each season, or sometimes between! The prices are on the high side but per ware are good value for money. I would love a shop in the north of England. Maybe Harrogate, Leeds or York. The cost of postage is sometimes a high proportion of what I want to buy. I’m a size 16 but sometimes in trousers a 14 fits better. Also the style affects how garments fit on my bust. It’s expensive to buy several sizes together and results in excessive returns. However the returns policy is quick and easy.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your wonderful feedback. We are thrilled to hear you love our thoughtfully designed collections and that our clothes make you feel fashionable! Your feedback regarding the location of our stores and postage costs has been passed on to the relevant teams. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I have been a customer for many years and absolutely love your clothes. They are good quality, great design and made to last. The customer service is good, delivery and returns are always reliable. If I could ask you to change just one thing it would be the length of the trousers. I’ve stopped buying certain styles because they are so long and I don’t want to have to keep paying extra for them to be altered.”

Helpful Report

Dear Customer, Thank you for taking the time to leave your kind feedback. We are pleased to hear you have been shopping with us for many years and that you love the quality, design and easy shopping experience. Your feedback regarding our lengths has been noted and passed on to the relevant teams. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“Great quality clothes. The wide leg pants are my wardrobe staple. Love the tailoring and the length. I find the tops to be a bit on the short side and therefore rarely buy tops. The skirts are beautiful and dresses are also great. I have been a customer for 5 years and am loyal to your reliable and classic brand!”

Helpful Report

Dear Roberta, Thank you for taking the time to leave your fantastic feedback. We are pleased to hear our wide leg pants are your wardrobe staple and that you are a regular ME+EM customer! We look forward to having you shop with us again soon. Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“The clothes are generally of good quality. I am very small and mostly your clothes fit me but trousers can be very long. The pictures on line and in catalogues make the clothes very appealing. Delivery is usually quick and returns straightforward. Refunds are administered quicker than with some other companies. Overall I am extremely happy with my purchasing experiences with Me&Em”

Helpful Report

Dear Ruth, Thank you for taking the time to leave your kind feedback. We are thrilled to hear you have has a positive shopping experience with us. Your feedback regarding our trousers has been noted and passed on to the relevant teams. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I have bought from ME+EM from the beginning and those items are still being worn. The clothes are well made, have wonderful detail and I always feel fabulous when wearing something from ME+EM. I love that it is not fast fashion and suits all ages.”

Helpful Report

Dear Emma, Thank you for your lovely feedback. We are pleased to hear you have been shopping with us since the beginning and that our clothes make you feel fabulous! We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I never write reviews or comments but feel you deserve to be applauded as Me&Em is now my go to. Your clothes suit my lifestyle perfectly, I love the generosity of your fabrics, the full skirts, the long lengths of your trousers. I wish you would open a shop in Ireland!”

Helpful Report

Dear Laura, Thank you for taking the time to leave your positive feedback. We are thrilled to hear that ME+EM suits your style and is your go-to shop! Your feedback regarding a store in Ireland has been passed on to the relevant teams. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

“I love the style , it is modern and comfortable. I also appreciate that all articles are true to size and I know that they will fit. Also delivery to Europe is quick and uncomplicated.”

Helpful Report

Dear Dana, Thank you for your lovely feedback. We are pleased to hear you love the ME+EM style and enjoy our easy international shopping experience. We look forward to having you shop with us again soon! Please contact our Customer Care team directly by email at enquires@meandem.com or by phone at 03456 800 975 if you ever need any help. Kind Regards, ME+EM Customer Care

ME+EM is rated 4.5 based on 783 reviews