McNeela Music Reviews

Name: McNeela Music
Address: Unit 137 Baldoyle Industrial Estate, Baldoyle, Dublin
Rating: 4.86

4.9 Rating 2,048 Reviews

97 %

of reviewers recommend McNeela Music

4.9

Based on 2,048 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

18322432

Location:

Unit 137 Baldoyle Industrial Estate, Baldoyle
Dublin
D13 X958

McNeela Music 5 star review on 3rd January 2024

Pamela J

McNeela Music 5 star review on 30th December 2023

Cis V

McNeela Music 5 star review on 7th December 2023

Sue S

McNeela Music 5 star review on 29th November 2023

Daniel C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great company to buy from. The staff are brilliant to talk to. I will buy from McNeelas again in the future.”

Helpful Report

Posted 1 year ago

“The whistle I purchased arrived to me in New Zealand safe and sound and within 3 weeks which was great.”

Helpful Report

Posted 1 year ago

“excellent service from mcneela music would thoroughly recommend ---also the after service emails and advice is 100 per cent .”

Helpful Report

Posted 1 year ago

“I am a baritone saxophone player, living in Oslo, Norway . I love that instrument, but it is a bit heavy to carry around for daily practices. I heard the Irish low D whistle early this summer, and I absolutely fell in love with the sound. I got in contact with the musician wanting to get some lessons, and he recommended me to order a whistle from McNeela Music. I ordered on the net, a Tony Dixon low D whistle. Before I got it, I thought that it would be a good idea to buy an ordinary D whistle as well, and I ordered also on the net, a McNeela Wild whistle. When I got the two whistles, I was really impressed by the quality of instruments and the beautiful sound I could get out of them. Later in the summer I was going to Dublin, and being so happy with my buys from McNeela, I decided to visit their factory and shop in Baldoyle, Dublin. I there bought myself another whistle, now a “Wild” in Bb. Again, a fabulous little instrument, and I love all my whistles, practicing on them nearly daily.”

Helpful Report

Posted 1 year ago

“Beautyfull”

Helpful Report

Posted 1 year ago

“Product never arrived!!!”

Helpful Report

Posted 1 year ago

Hi Heiko, We take such concerns seriously as we strive to ensure a smooth purchasing experience for all our customers. Upon investigating the situation and learning the flute was lost in transit, we took immediate action and refunded you in full. We sincerely apologise for any inconvenience caused. Our customer service team is dedicated to resolving any issues to our customers’ satisfaction. We appreciate your understanding and continued trust. Warm regards, Lorcan

Posted 1 year ago

“Prompt delivery and supportive learning. Very happy.”

Helpful Report

Posted 1 year ago

“Arrived quickly and without damage.”

Helpful Report

Posted 1 year ago

“Thank you so much! I love my D whistle! Bronagh- The Kelly Family Rostrevor”

Helpful Report

Posted 1 year ago

“Hi Paraic, keep up the really great work! Fantastic! Tapadh leat! (Scots Gaelic for thanks very much!) Cheers, Vicky :-)) Xxxx”

Helpful Report

Posted 1 year ago

“The instrument arrived unusable. They want me to ship it back overseas. This level of service is unacceptable. I’m mad”

Helpful Report

Posted 1 year ago

Hi Steven, regarding your recent purchase of an Antonio Carvalho bouzouki, firstly, I'd like to express our commitment to ensuring customer satisfaction and maintaining a transparent relationship with our community. Upon receiving your complaint about a buzzing string, we promptly offered a solution to rectify the issue by requesting the bouzouki to be sent back to us. We also reassured you that we would fully cover the postage costs for the return. Our intention was to either fix the issue or provide a replacement to ensure you receive a quality, functional instrument or a refund in full. We understand the inconvenience that returning an item might pose however, this is a standard retail procedure and allows us to thoroughly inspect and rectify any issues, ensuring the instrument meets our quality standards. I think most will agree, that offering to cover the return postage and providing a replacement, fixing the issue, or a full refund is a fair and standard practice in online retail. We continuously strive to improve our services based on the feedback from our valued customers. We welcome any suggestions that could help us serve you better in the future. Our customer service team is always available to discuss any concerns and find amicable solutions. We appreciate your understanding and continued trust in our services. Warm regards, Lorcan

Posted 1 year ago

“All good😊”

Helpful Report

Posted 1 year ago

“Excellent quality capo for bouzouki, great response time by the team thanks again”

Helpful Report

Posted 1 year ago

“Instrument arrived promptly in good order. E mails etc to give support for learning or if any problems. Excellent customer service”

Helpful Report

Posted 1 year ago

“I was interested in a beginner concertina (I know nothing about concertinas). The information and support I received from McNeela pretty much made the decision for me. Reed, my Wren, made the trip from Ireland to Texas in good time and in good shape. I was worried about the heat. I am making progress with Jack Talty's lessons and find I can play many of my mountain dulcimer tunes on Reed. Reed is a blast to play and easier than I thought it would be. I'm already looking to upgrade with the Phoenix in my sights but I must get a lot better with Reed first.”

Helpful Report

Posted 1 year ago

“I am pleased with the Phoenix Concertina I ordered. It was shipped to my home in Seattle, WA. I have been working through "The Ultimate Concertina Masterclass - Beginner to Advanced" that was provided with the purchase. The lessons are excellent and I am enjoying learning how to play this lovely instrument.”

Helpful Report

Posted 1 year ago

“Nice beginner instrument and stunning aftersale support (thanks!). I love its sound and spees. The first Wren I received had some issues, so the service sent me a new one. The new one was OK, even if I faced again a minor issue (seldom a button kept sounding even if it was not pressed). Luckily it is now OK, without any corrective action. Hope it keeps going.”

Helpful Report

Posted 1 year ago

“People at McNeela put every effort into answering in detail all my requests. Instruments (bouzouki, mandolin, whistle) are so well rapped they came across the Atlantic and arrived home without incident in excellent shape.”

Helpful Report

Posted 1 year ago

“Fast shipping and very nice instrument.”

Helpful Report

Posted 1 year ago

“Bought a case for Accordion. Was Delivered to uk as expected and was the quality as expected”

Helpful Report

Posted 1 year ago

McNeela Music is rated 4.9 based on 2,048 reviews