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McNeela Music Reviews

4.9 Rating 2,048 Reviews
97 %
of reviewers recommend McNeela Music
Company Reviews Product Reviews
10,058
 Metrics Info
4.9
Based on 2,048 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read McNeela Music Reviews
Visit Website

Phone:

18322432

Location:

Unit 137 Baldoyle Industrial Estate, Baldoyle
Dublin
D13 X958

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Verified Buyer
“I'm very pleased with the level of follow-up communication. The delivery was slower than would have been your usual, due to pandemic issues, but I got good information from you throughout that process. I don't actually remember the answers to all of the questions below, and I think the circumstances were extraordinary in terms of the slower delivery process. My overall impression is very positive.”
Helpful Report
Posted 2 years ago
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Verified Buyer
“Fantastic service! When I mentioned that the flute had come in wooden box, not the plastic box that also could store tin whistles (I was told it was out of stock when I ordered), McNeela Music sent on the plastic box.”
Helpful Report
Posted 2 years ago
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Verified Buyer
“Great gear, great quality.”
Helpful Report
Posted 2 years ago
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Verified Buyer
“Great service for me! I ordered a Wild Bb whistle and was mistakenly sent an A whistle instead. When I enquired about the return procedure I was told "sorry for our mistake...just keep the A whistle and well get the Bb asap" which you did. 5 star service! I may soon order a D....maybe you could mistakenly send me a C first! 🤣. Many thanks and kind regards. Chris Keenlyside. PS. The whistles are great too. 👍”
Helpful Report
Posted 2 years ago
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Verified Buyer
“I purchased the McNeela Phoenix Concertina and I absolutely LOVE it! It is an amazing instrument and worth every penny! I live in the USA and it was packaged very securly with lots of protection. Still, during the shipping process from Ireland to the USA a reed slipped or something that caused a buzzing on one of the buttons. Long story short, McNeela sent me some reeds and wax and then scheduled a Zoom meeting to talk me through the process. Works perfect! I have since recommended several people to McNeela even though we have Concertina sales in the USA. HIGHLY recommend both the Phoenix Concertina and the service aand help!!!”
Helpful Report
Posted 2 years ago
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Verified Buyer
“Bodhran was exactly as advertised. Very happy with my purchase, including price and speed of shipping”
Helpful Report
Posted 2 years ago
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Verified Buyer
“I was very happy with the service and advice I received to guide my purchase. I cannot comment on the product as it was a gift and I've not seen the recipient since. Best wishes, Glenn”
Helpful Report
Posted 2 years ago
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Verified Buyer
“Great quality at a great price. I proudly own 4 of your bodhrans. Hard to pick a favorite.”
Helpful Report
Posted 2 years ago
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Verified Buyer
“Had a very unsatisfactory conversation by phone with a staff member about a delay with my order”
Helpful Report
Posted 2 years ago
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Verified Buyer
“Great Concertina and lessons!”
Helpful Report
Posted 2 years ago
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Verified Buyer
“Phoenix concertina arrived promptly and perfectly packed. Very sweet bit of kit.”
Helpful Report
Posted 3 years ago
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Verified Buyer
“Regular blogs and messages, always full of useful and interesting information - and tunes - and regular notice of offers and opportunities. I always look forward to one of the messages as there's always something new to enjoy!”
Helpful Report
Posted 3 years ago
Michael N
Verified Buyer
“Excellent products and fantastic service from a company with impeccable musical roots !!!”
Helpful Report
Posted 3 years ago
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Verified Buyer
“I love my beautiful bodhrán from Mc Neela Music. I can tell it was made with love. Excellent service and I have no complaints whatsoever. Cecilia”
Helpful Report
Posted 3 years ago
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Verified Buyer
“Service was spot on and the website is great, full of information and easy to navigate. And the gear is the business. I will be back . Thanks”
Helpful Report
Posted 3 years ago
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Verified Buyer
“Excellent customer service and quality! I purchased 7 Wild whistles, and consider them to be among my finest instruments. A delight to play! Thanks McNeela.”
Helpful Report
Posted 3 years ago
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Verified Buyer
“Prompt thorough and dependable. A great store.”
Helpful Report
Posted 3 years ago
Robert C
Unverified Reviewer
“Best service I've ever experienced They went above and beyond to get the stunning Kingston Banjo into my hands safely over the Christmas period. I've been playing music for over 20 years now and this has been by far the best experience I've had buying an instrument. Couldn't recommend McNeela enough. If there was a 6th star, I'd give it.”
Helpful Report
Posted 3 years ago
Steve M
Verified Buyer
“Great products and fantastic service!”
Helpful Report
Posted 3 years ago
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Verified Buyer
“Very helpful and efficient service . Delighted with my purchase.”
Helpful Report
Posted 3 years ago
McNeela Music is rated 4.9 based on 2,048 reviews
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