Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.16

4.2 Rating 2,032 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Offered me 65 quid for my s9 with a badly cracked back and front screen. 30 quid more than music magpie or others. Would have cost me 100 on insurance to fix so not worth it. Really pleased with the price and paid in full straight away.”

Helpful Report

Posted 4 years ago

Good morning James, Thank you for taking the time to review Mazuma Mobile. We are glad to hear you had a great experience with us and we hope that you come back to us again in the future. Kind regards Mazuma

Posted 4 years ago

“Fantastic service and were true to their quote. Previously tried using a competitor who tried to haggle and had very underhand methods. Mazuma were brilliant though and totally transparent - Fair price and treat customers well.”

Helpful Report

Posted 4 years ago

Good morning Mark, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“You need to return an Iphone to me as you say the screen is damaged. This wasn't damaged when it was sent to you.”

Helpful Report

Posted 4 years ago

Good morning Philip, We are sorry to hear of your experience with us, I can see your device was found to have yellow halo within the LCD layer. This is where the pixels die within the LCD and turn yellow. This is usually found around the edge of the LCD screen where the battery and time stamp is. This manufacturing defect is common in a lot of the older models such as the 4's, 5's, 6's 7's and some of the older iPads such as the Minis, 2's, 3's and some of the Airs. Based on this we had to amend the offer as it did not match the grade you initially selected. All quotes given are subject to testing, Please allow 3-5 working days for dispatch, we will notify you via email once the item has been dispatched. If you wish to discuss this further, please contact our team at customerservices@mazumamobile.com or call us on 0345 872 3000 Kind regards Mazuma

Posted 4 years ago

“Brilliant customer service. Quick and easy and money gets transferred straight away.”

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Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“quick, efficient service”

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Posted 4 years ago

Good morning Katie, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Absolutely seamless experience. Bravo ! Would use again.”

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Posted 4 years ago

Good morning, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Quick and easy, best value I could get for my device!”

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Posted 4 years ago

Good morning Josh, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“As already stated in previous emails I am extremely pleased with your quick, prompt friendly and professional service I would use you again Thank you for all the above as it’s rare”

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Posted 4 years ago

Good morning Donna, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“Quick and Easy Sale Fast Payment Very pleased”

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Posted 4 years ago

Good morning Claire, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“No problems, sent me the packaging needed to send my phone back and then payed me the agreed amount. Easy”

Helpful Report

Posted 4 years ago

Good morning Jonathan, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Excellent and particularly with communication and update”

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Posted 4 years ago

Good afternoon Phillip, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“As always super quick response time and payment. Great job.”

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Posted 4 years ago

Good afternoon Joanne, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Good service”

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Posted 4 years ago

Good afternoon, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Easy to sort out. Payment made instantly.”

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Posted 4 years ago

Good afternoon, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Excellent experience. Simple, clear and no fuss. Would highly recommend 👌”

Helpful Report

Posted 4 years ago

Good afternoon Lisa, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Prompt, efficient and well priced. Can’t fault the experience from start to finish. Would use again.”

Helpful Report

Posted 4 years ago

Good morning Colin, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Great company , the best people i have dealt with for a few years. Hassle free for once, hard to find these days. M8095710”

Helpful Report

Posted 4 years ago

Good morning Matthew, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“Excellent service so quick, easy to do and received payment very quickly”

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Posted 4 years ago

Good morning Malcolm, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Fantastic fast service 110% use Mazuma Mobile No1 in the market”

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Posted 4 years ago

Good morning Robert, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Excellent and highly efficient service”

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Posted 4 years ago

Good morning David, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,032 reviews