Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.16

4.2 Rating 2,032 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good service from a good operator. The process was seamless and the agreed payment was made promptly.”

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Posted 4 years ago

Good morning Alan, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“The sale of my old iPhone was handled very professionally from start to finish. I was offered a fair price, it went through speedil and the money arrived in my bank account exactly as promised.”

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Posted 4 years ago

Good morning Stephen, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“excellent price offered, super quick response, money paid instantly, brilliant, highly recommended.”

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Posted 4 years ago

Good morning Neil, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Excellent service and fast payment”

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Posted 4 years ago

Good morning Jamie, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Excellent prompt service and payment”

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Posted 4 years ago

Good afternoon Paul, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Everything done quick and easy no issues at all, would use again for sure.”

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Posted 4 years ago

Good afternoon, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“I was offered half the value of my iphone X because of a 'black dot' on the lens, even though I have had the phone for over a year and not noticed any photo issues whatsoever. Subsequent to mentioning this in a fb review, I was contacted by other people who were also paid significantly less for the same issue. Customer services tell me its a very common issue they find that results in many phones resulting in them paying out about half. If you are looking to sell your phone you should consider this because theres a good chance you will get half the advertised amount. They also don't keep any proof of this issue, you have to take them at their word”

Helpful Report

Posted 4 years ago

Good afternoon Ed, Thank you for your review. We are very sorry to hear that you were unhappy with the decision made regarding your device. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, we offer you a lower price. Unfortunately, your device was found to have a faulty camera due to black marks within the camera lens. These tend to appear as faint black ink marks when holding the camera against a white background. They appear prominent on a white background than they do against a colourful background. Your device was also found to have a faulty home button that was not working correctly, If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“Fantastic service, quick and fair.”

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Posted 4 years ago

Good afternoon, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“I sent my 11 month old Apple iphone 11 in which was in absolutely pristine condition, was quoted £340 for it. It was securely collected by DPD and after three days of trying to get an update was told that there was a black mark in the camera and the revised offer was £105. I asked for photo evidence of this mark and was told that as I had rejected the offer the photo couldn’t be sent. Also had my email address wrong, so I had no updates, which is helpful. Apparently a known fault with Apple iphones – not anywhere I can find! Although this does appear in Mazuma reviews constantly –and this absolutely screams of Mazuma trying to get premium phones for minimum price. A reduction of £235 for a “mark” which is not evident on any light coloured pictures I’ve taken! God knows what condition the phone will come back in. Would absolutely not recommend.”

Helpful Report

Posted 4 years ago

Good afternoon Natalie, Thank you for your review. We are very sorry to hear that you were unhappy with the decision made regarding your device. Every device that we receive is thoroughly checked by our technicians, if it doesn't meet our grading criteria the price, we offer you a lower price. Unfortunately, your device was found to have a faulty camera due to black marks within the camera lens. These tend to appear as faint black ink marks when holding the camera against a white background. They appear prominent on a white background than they do against a colourful background. Photos can only be requested at problem order stage, once an order is accepted or rejected, it moves departments following the option selected i.e. payment if accepted and to dispatch if rejected. Apple have a full discussion on Apple community regarding black marks/spots/dots. You can also speak to Apple directly who will inform you of the defect and how common it is. If you would like to discuss this further, please contact a member of our customer service team on 0345 872 3000 or alternatively you can email customerservices@mazumamobile.com Kind regards Mazuma

Posted 4 years ago

“Fast service kept me informed and money credited same day absolutely amazing.”

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Posted 4 years ago

Good afternoon Nyree, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Fantastic fast service, as usual”

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Posted 4 years ago

Good afternoon David, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Communication was great was told every step of the way was was happening very fast service”

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Posted 4 years ago

Good afternoon Louise, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Great, fast and with confidence”

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Posted 4 years ago

Good afternoon Piotr Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Well delivered everything that was promised, did a quote on line great price compared to other sites envelope arrived money went in the bank great Cheers”

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Posted 4 years ago

Good afternoon Amy, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“Very quick and easy process, always use Mazuma”

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Posted 4 years ago

Good afternoon, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“First class as usual well done mazuma”

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Posted 4 years ago

Good afternoon Richard, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Not the best price but truly efficient service. Return envelope arrived within 24 hours. Trip to post office. Delivered to Mazuma after 2 days and money in bank 24 hours after the handset received.”

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Posted 4 years ago

Good afternoon William, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“Straightforward, quick and easy.”

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Posted 4 years ago

Good afternoon Teresa, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Great experience so easy and straightforward to use.would definitely recommend”

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Posted 4 years ago

Good afternoon Carly, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Easy to use, prompt response to queries and timely payment. Would definitely use again”

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Posted 4 years ago

Good afternoon Jack, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,032 reviews