Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.16

4.2 Rating 2,032 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,032 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick transaction, and kept informed throughout the day my phone was received. I was paid direct to my bank account by 6 p.m. Excellent service.”

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Posted 3 years ago

Good morning, Thank you so much for taking the time to leave an excellent review. We really appreciate your business. We hope you come back to us in the future. Kind regards Mazuma

Posted 3 years ago

“Great company to deal with from start to finish. Good price quoted and payment progressed quickly.”

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Posted 3 years ago

Good morning Richard, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 3 years ago

“Amazing, did exactly what they said and it was easy”

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Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 3 years ago

“Tremendous Service! This is the second time I have used this company (last in 2015) and the level of service is outstanding. Very prompt, with email updates at all stages. The price offered was the price paid. Absolutely no quibbles. Would definitely use this company again.”

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Posted 3 years ago

Good morning, Thank you for choosing Mazuma. We really appreciate your five-star review. Kind regards, Mazuma Mobile

Posted 3 years ago

“I love the ease and speed of using Mazuma. i have used them a few times in the past and their system is very smooth to use and a great turnaround”

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Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 3 years ago

“A very easy process. Well done”

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Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 3 years ago

“Haven't received the money from the phone i sold”

Helpful Report

Posted 3 years ago

Good morning, Unfortunately, your account details were incorrect and so the funds bounced back to us. I believe a member of the customer service team is dealing with this with you. Kind regards, Mazuma

Posted 3 years ago

“No issues with no cost and money straight in the bank. Couldn't be easier and a good price for my old phone.”

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Posted 3 years ago

Good afternoon Daniel, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 3 years ago

“Great service, fast delivery and very good communication. So convenient. Would definitely recommend and use again.”

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Posted 3 years ago

Good morning Timur, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 3 years ago

“Selling my iphone couldn't have been easier. Very clear instructions and I was kept up to date on every stage of the process. Payment went through the same day they received my phone. Very impressed with the company.”

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Posted 3 years ago

Good morning Judy, Thank you for the five star review. It's great you thought the process could not be easier! Kind regards Mazuma

Posted 3 years ago

“Super simple and straightforward. Transfer completed within 36 hours of phone arriving at destination. Contacted live chat to check item had landed, and the customer service person was really helpful.”

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Posted 3 years ago

Good morning Sarah, Thank you for the five-star review. It's great to hear you found it simple and our customer service team were helpful for you! Kind regards Mazuma

Posted 3 years ago

“Fantastic service. Regular updates with my order. Easy to do and quick payment. Very happy :)”

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Posted 3 years ago

Good morning, Thank you for the five-star review. It's great to hear you found the service fantastic, Kind regards Mazuma

Posted 3 years ago

“great exp and quick responses via email”

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Posted 3 years ago

Good morning Emily, Thank you for the five-star review. We appreciate the positive comments, Kind regards Mazuma

Posted 3 years ago

“The service is good but the price isn't.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for the review. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via our email at customerservices@mazumamobile.com or call us on 03458723000. Kind regards Mazuma

Posted 3 years ago

“Excellent. Very easy web site and process. Good communication and fast payment.”

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Posted 3 years ago

Good morning, Thank you for the five-star review. It's great to heat you found it excellent! Kind regards Mazuma

Posted 3 years ago

“Very fast payment, and updating at all the time. Delivery was good very convenience the delivery pick up your goods specially like a pc or other heavy items. And for the delivery DPD text you an hour frame and choose your desire date.”

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Posted 3 years ago

Good morning Marcos, Thank you for the review. It's great to hear your positive comments and we hope you will use us again in the future, Kind regards Mazuma

Posted 3 years ago

“Quick and easy service shipped tested and paid into bank within one day”

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Posted 3 years ago

Good morning Matthew, Thank you for the five-star review. We really appreciate it, Kind regards Mazuma

Posted 3 years ago

“Very speedy service, held up a little by the bank holiday, which was obviously out of their control, phones were received checked and the money agreed on was paid into my bank in a couple of hours”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your phone to us. We hope that you will use us again in the future. Kind regards, Mazuma Mobile

Posted 3 years ago

“Great company to sell your mobile phone.”

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Posted 3 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards, Mazuma Mobile

Posted 3 years ago

“Took ages!!”

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Posted 3 years ago

Good morning, I can see your order was delivered on the 4th of May and then was paid in full on the 5th of May. I am sorry if you feel that this was not a quick enough pay out, unfortunately, there was a slight delay by a day due the bank holiday weekend. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via our email at customerservices@mazumamobile.com or call us on 03458723000. Kind regards, Mazuma

Posted 3 years ago

Mazuma Mobile is rated 4.2 based on 2,032 reviews