Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.16

4.2 Rating 2,033 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service get good price for phones money in fast thank you”

Helpful Report

Posted 4 years ago

Good morning Stuart, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“I recently sold my mobile of 2 years to Mazuma The said mobile was working perfectly with absolutely no issues. I entered all the details online and was offered £240, which was great. I sent it to them and quickly received an email stating my offer had been reduced to £25 as my phine had 'screen burn'. I didn't even know what screen burn was until I googled it! The phone, despite Mazumas comments did not have screen burn at all. I rejected the offer and I was informed the mobile would be sent back to me in 3 to 5 days. However after 2 days I received a phone call stating that the phone hadn't yet been sent back as they were going to offer more money. But also, the lady who called stated again that the phone did have screen burn and would be expensive to repair. She then offered me £80, which I accepted. I'm not in any way bragging or being clever, but I'm not broke and the money, whilst handy, won't change my life, but for some this is a lot I certainly appreciate. I accepted the offer only to close out the situation and not have the hassle of selling the phone privately. My honest and sincere advice is STAY AWAY from Mazuma. They are liars, crooks and cheats who take advantage of people who need money. This review is 100% honest and I pray people don't use this company.”

Helpful Report

Posted 4 years ago

Good morning Dave, Thank you for your review, We are sorry to hear of your experience with us, Screen burn appears within the LCD/OLED layer of the device (this is the pixel layer underneath the glass on the front). This can come in two different forms an imprint or a glow. The most common imprint we tend to see if of the keyboard as this is the most common function used on a mobile phone. It can also come in the form of a red glow which appears around the edges of the screen. Screen burn is where the pixels create a ghost like imprint that remains even after the on-screen content has changed or moved. This is mainly visible against a white background. This can present itself in 3 different levels. If you have purchased your device within the past 24 months, you can actually send the device to Samsung to have it repaired under a warranty because of the screenburn as they are aware of how common the defect is within their devices. You can also check for this yourself by dialling *#0*# on the keypad and checking it against the blue and white background. Kind regards Mazuma

Posted 4 years ago

“Excellent service. Money paid the same day the phone arrived”

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Posted 4 years ago

Good morning Lucy, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Great company to sell my old phone too. Kept me updated with what was going on”

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Posted 4 years ago

Good morning Scott, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Magic no hassle what so ever”

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Posted 4 years ago

Good morning Sean, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Very quick & easy to deal with. Took less than a week to receive stated payment from the date of requesting to sell my phone. Thank you!”

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Posted 4 years ago

Good morning Jemma, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Very good service”

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Posted 4 years ago

Good morning Silviu, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Fantastic quick service!”

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Posted 4 years ago

Good morning, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Great service and fast payment to account.”

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Posted 4 years ago

Good morning Jennifer, Thank you for choosing Mazuma Mobile. We really appreciate your four-star review. Kind regards Mazuma

Posted 4 years ago

“Really quick service, paid for Next Day Delivery and had the full offer for our 2 phones by teatime. I knew there were no issues with the phones we sold, but glad to get the full offer after reading some other reviews. Will definitely use again.”

Helpful Report

Posted 4 years ago

Good morning Joanne, Thank you for taking the time to review Mazuma Mobile. We are glad to hear you had a great experience with us and we hope that you come back to us again in the future. Kind regards Mazuma

Posted 4 years ago

“What a pleasure, if only I had known Iwould have been using this service rather than the hassle of auction sites ☆☆☆☆☆ service, cash paid into my account within 4 hours of receipt, highly recomend the use of Mazuma ☆☆☆☆☆ thanks guys !”

Helpful Report

Posted 4 years ago

Good morning Alan, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your device to us. We hope that you will use us again in the future. Kind regards Mazuma

Posted 4 years ago

“Very good efficient service”

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Posted 4 years ago

Good afternoon Michelle, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“First time I've used Mazuma. It was so easy to use and I'm very pleased with the service. I'll definitely use them again.”

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Posted 4 years ago

Good afternoon Anne, Thank you for your review, we are really happy to hear of your experience with Mazuma, we appreciate the positive comments Kind regards Mazuma

Posted 4 years ago

“I chose Mazuma because of the good reviews and bad experience with others in the same market. Website is easy to follow and the packaging and printing instructions are very good. Posted on day 1, received by Mazuma on day 3 and payment made on day 4. Very efficient and providing your phone is as good as you say it is then Mazuma do what they say they will do.”

Helpful Report

Posted 4 years ago

Good afternoon Stephen, Thank you for your five-star review! We are pleased to hear that you received a great service when selling your device to us. We hope that you will use us again in the future. Kind regards Mazuma

Posted 4 years ago

“Really pleased with what I was offered for my phone and the speedy turn around”

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Posted 4 years ago

Good morning Ann, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“I had a really smooth and easy experience so would definitely recommend Mazuma. The money was in my account the day they receive the phone. Granted you can get slightly more money selling via social media platforms or other forums, but with COVID this is a much easier and safer option for the sake of a few extra pounds. And you don't have to deal with timewasters! Thanks again MM.”

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Posted 4 years ago

Good morning James, Thank you for recommending Mazuma Mobile! We are glad to hear that you had a great experience with us. Kind regards Mazuma

Posted 4 years ago

“Very good and quick”

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Posted 4 years ago

Good morning Jodie, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Excellent service. No fuss no frills”

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Posted 4 years ago

Good morning Chinenye, Thank you for your review. We really appreciate your positive comments. Kind regards Mazuma

Posted 4 years ago

“Highest price offered and money in my bank account on the same day phone received. Can’t speak highly enough ☺️”

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Posted 4 years ago

Good morning Kimberley, Thank you for choosing Mazuma Mobile. We really appreciate your five-star review. Kind regards Mazuma

Posted 4 years ago

“Absolutely smooth service. I was offered a fair price for my mobile and was kept updated throughout the entire process. Will definitely recommend Mazuma.”

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Posted 4 years ago

Good afternoon, Thank you for the five-star review and the recommendation. We glad to hear you found the process smooth and were happy with the payment you received! Kind regards Mazuma

Posted 4 years ago

Mazuma Mobile is rated 4.2 based on 2,033 reviews