Mazuma Mobile Reviews

Name: Mazuma Mobile
Address: Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe, Morecambe
Rating: 4.16

4.2 Rating 2,034 Reviews

79 %

of reviewers recommend Mazuma Mobile

Company Reviews

Metrics

Info

4.2

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

About Mazuma Mobile:

Mazuma is one of the most trusted and longest standing technology recyclers in the UK. With over 15 years’ experience, we buy and sell high quality mobile phones, tablets, smart watches, laptops and games consoles.

Mazuma have paid out over £221 million to over 4 million happy customers.

www.mazumamobile.com.

Visit Website

Phone:

0845 8723000

Email:

Customerservices@mazumamobile.com

Location:

Mazuma Mobile,The Old Reebok,SouthgateWhite Lund EstateMorecambe
Morecambe
LA3 3PB

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Mazuma Mobile 1 star review on 7th August 2024

Mark

Mazuma Mobile 1 star review on 6th August 2024

Anonymous

Mazuma Mobile 1 star review on 10th June 2024

Laura

Mazuma Mobile 5 star review on 4th March 2023

George C Thompson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Halved the price i was offerd for my phone so rejected offer and asked for phone back. Despite loads call to a shocking customer service line the still wont return the phone so i am out several hundred pounds”

Helpful Report

Posted 5 years ago

“same as everyone else sent my phone 1 week ago tracked by royal mail received it the next day have heard nothing since and cannot get through to them surely something must be done about this we all cannot lose our phones this is ludicrous why are trading standards or the price not doing anything for this blatent theft”

Helpful Report

Posted 5 years ago

“Sent phone in two weeks ago. Heard nothing for more than a week. Tried to phone almost every day no one answers. Several emails no one answers. I am writing a letter tonight”

Helpful Report

Posted 5 years ago

“I was offered £150 for my phone it was perfect condition and working order. I was called as my gmail on the phone needed unlocking..I helped..nothing was mentioned at this point about any change in price..I allegedly then was sent an email offering me £15 not £150 which I did not receive..no attempt to check this was given and I sat and awaited my payment..when £15 came through I complained and they blamed ME for not following up their email!!”

Helpful Report

Posted 5 years ago

“Sent my phone 10 days ago and proof of postage says they have received it. Ignoring emails and not responding to any messages or picking up the phone. No payment has been made! Theifs ! Don't use them, go else where!!”

Helpful Report

Posted 5 years ago

“Sent phone off which was delivered !! Heard nothing and it’s been two days . They don’t answer the phone nor do they reply to any of my emails - disgraceful !!! Avoid at all costs”

Helpful Report

Posted 5 years ago

“Liars, Liars, Liars. Sent 2 Galaxy s8+ to be told that the payment had dropped by over £100 to £129 each handset. Due to a so called cracked touchscreen and the other scratched touchscreen & scratched casing apparently. Seems strange that the actual Samsung shop couldn't find single mark or anything wrong with them at all. Steer well clear, as they will try and RIP you off. YOU'VE ALL BEEN WARNED...”

Helpful Report

Posted 5 years ago

“Today I spent 30 ins on the on line chat to be told you had not received phone. Last Friday you informed me you had received it and as I used special delivery I had the proof that you had it. Nobody can tell me whats going on. All you say is you'll e mail the processing team! Please sort this out otherwise return the phone. Also answer the phone! Over an hour and nobody answered”

Helpful Report

Posted 5 years ago

“I am not happy the way mazuma are trying to ignore customers. You were supposed to inform customers before you started your moving or relocating process or just displaying a message during the order process to warn customers that payments will be delayed due to some problems. Having to find this out for ourselves after sending expensive phones its quite annoying and heart disturbing. Look now i cant even eat because i miss my phone and i dont know whats happening to my lovely iPhone 8+ Mazuma why are you doing this to us, this is not fair. PETER - Portsmouth (Hamsphire)”

Helpful Report

Posted 5 years ago

“Would give zero stars If I could. Awful company, awful customer service. On hold for 2 hours. My phone is lost and had a value of £529.. if you wanna sell your phone honestly go elsewhere”

Helpful Report

Posted 5 years ago

“Same as everyone sent my iphone of says Royal mail have delivered it, mazuma say there still awaiting delivery such poor service don't pick up the phone don't answer emails just scamed us all of our phones”

Helpful Report

Posted 5 years ago

“I have sent two phones. Both confirmed delivered via special delivery 8.37am today. No text message, no email. They not answering the phone and the website says 'awaiting delivery'!!!!!! whats going on????? not happy”

Helpful Report

Posted 5 years ago

“Absolutely terrible service, sent my phone, worth £220, it got delivered almost a week ago and I’ve never received confirmation of that (other than Royal Mail) and I haven’t been paid for it, all my emails have been ignored and they don’t answer their phones.”

Helpful Report

Posted 5 years ago

“If I could give a no star rating I would , I am so angry for the second time I've sent off a perfect working phone after agreeing the price of £215 for my galaxy s8 only to be told it has screen burn the same as my galaxy s6 and said it's only worth £30 . Mazuma is a joke and to be avoided at all cost.”

Helpful Report

Posted 5 years ago

“Same as everyone else, my phone had been reset to factory settings by Samsung. The rep there said it was in mint condition and could expect £80 to £100 for it. Mazuma offered £73 for it, today I've been told its faulty and could only offer me £7. What a complete rip off. Go elsewhere, my husband is a solicitor and I am considering legal action.”

Helpful Report

Posted 5 years ago

“Sold my phone with no issue regarding offer price being altered. Sent in a Samsung S9 and got the full amount quoted. Only issue I had was the delivery time. Due to the amount they receive it took almost a week for the phone to arrive - hence only 4 stars. However once it did I got a notification letting me know and payment was made that same day. After reading the reviews I was concerned but for my experience it was all fine.”

Helpful Report

Posted 5 years ago

“Sent in my iPhone 7 for an agreed price of £180 - perfect working order. Had an email weeks later saying they would offer £11 as the phone has a raised touch screen. The phone has a screen protector on, not a raised touch screen. There call staff then informed me the screen protector had been removed for testing and there is actually a lose screw under the screen - I requested the report to prove this along with my phone back. Received my phone back with the screen protector still in place! The screen itself is imaculate (being just 2 weeks old....) It is not raised at all bar the screen protector which clearly their agent was lying about. Email Comms sinces to try and resolve this have been exceptionally rude and unprofessional, at one point even being told "you've got your phone I don't know what more you want from me" in response to my request for the technicians report and a formal complaint to be raised. Just FYI they can't prove the "faults" they state, as per Mazumas email correspondence to me, as they don't make or keep reports, so chances are they just offer silly money for 90% of phones sent in because they can get away with it. This company is an unregulated sham. Do not bother using them ever.”

Helpful Report

Posted 5 years ago

“Update: After re-instating my order, following receiving this complaint, Mazuma proceeded to tell me that my phone was damaged and that it was worth 1/10th what I was offered. Knowing this to be completely false, I asked for it back. After 3 phone call complaints, they eventually returned it over 2 weeks later (after also offering me "£30 of free mazuma goodies" if I changed my review, which I refused), they proceeded to return the wrong phone -- not even a similar one (a cracked iPhone SE rather than a mint Galaxy S7)!! I rang, complained and was promised a call back, what hasn't yet materialised. Still impossible to reach them via phone during most times of the day. Mazuma - kindly return my phone unharmed, or pay me the price we originally agreed; this has been going on for over a month and is is bordering on criminal, hence I will be seeking legal advice if this isn't sorted within 24 hours. Sent phone: Royal Mail marked it as received, but Mazuma did not. They proceeded to tell me that I have taken too long to return my phone via email, attempt to make a phone call to me during the day from an 0345 number (which I couldn't return due to working), didn't leave a message, then immediately cancelled the order for the reason that "the customer couldn't be contacted". The order was then removed from my account and couldn't be queried. I've tried 15 times over 4 days to phone, but the line either rings out or is engaged. Emails also remain unanswered and my phone and payment are nowhere to be found. For this reason, I would recommend flinging your phone into a river over "selling" it to Mazuma as at least this would be a quicker way of losing it.”

Helpful Report

Posted 5 years ago

“Like others. We were quoted £105. They received the phone and said it had a cracked screen do offer lowered to £27! We had the phone returned. It is in immaculate condition having always been in a case and with a screen protector. Don’t waste your time using this company!”

Helpful Report

Posted 5 years ago

“Like everybody else on here, this company is an aboslute scam, I sent in a perfect condition Samsung Note 8 which was quote value of £260, then they revalue it at £110 saying there is issue with burn screen which there is not. I will ask them to return it back to me and will go elsewhere. Complete waste of time.”

Helpful Report

Posted 5 years ago

Mazuma Mobile is rated 4.2 based on 2,034 reviews